The Riu was a wonderful experience. The pool are was beautiful only thing this is definitely no a property suited for children. The pool area is populated by a senior crowd who for the most part use the pool for exercise purposes. The breakfast buffet was excellent, very good variety.
The staff made this hotel awesome! They were extremely helpful and catered to our every need. They help personalize the experience and were very friendly. Envy, at the front desk made our birthdays special. The concierge Frank is a great as well! Breakfast was pretty good as well. I wish the pool was a rooftop setting instead but it is what it is. I’d definitely stay here again!
3 nights and four days in Panama, staying @ Ther Riu plaza. Wonderful and informative staff. Excellent housekeeping staff with attention to cleanliness and needs of guests. Rooms were spacious with pillows and mattresses well above average. The complimentary breakfast exceeded all expectations, similar to cruise ships I have traveled. Location was convenient for our trip and maybe 20 minutes from the airport. Absolutely will stay at this hotel again, and recommend it to anyone, including traveling with children.
We stayed in an executive level king. The price was really good and you are a short uber ride to favorite sights. We were able to get early check-in and a free ungrade which was great. Food is ok. Nothing special. The room was nice and comfortable and the separate seating area was useful. The hotel is really large and the pool only sits about 30 people. So, people usually come down early and leave their towels out. Even if they leave for HOURS the pool attendant will tell you the seats are occupied. They should limit the time you can be away. So, if use of a pool is a must, this hotel probably won't work. You will need to stay a bit further out.
This is meant to be one of the most exclusive hotels in Panama yet they are always trying to take more money off you. Not only did we have to pay a daily rate for parking (despite their enormous garage) we also had to pay for WiFi. This is completely unacceptable. We are in the year 2023 and WiFi is not a luxury but a necessity. Very cheap on part of RIU and left a very sour taste in my mouth. The room was fine although nothing special. The TV was very outdated. On the positive side the breakfast was absolutely superb and the staff are generally pretty friendly.
We booked a stay of 2 Nights. The Riu Plaza employees didn‘t provide us our luggage, which has been delivered to Riu Plaza by our Airline. We asked several times various employees at the reception whether our luggage has been delivered and the answer was always „no“. After our check out and after we flew to our next stop in Panama, we have been informed By the Airline, That Riu Plaza would be in possession of our luggage for already 3 days. But also then, Riu Plaza felt not responsible to solve their mistake and didn‘t Support or Provided help To us. They absolutely didn‘t care about this and just called it „a mistake“. So spoken honestly - When it comes to Customer care, Support or at least Kindness: Riu Plaza in Panama is one of the worst hotels I have ever Seen and been. As we had no luggage we had to use the laundry Service of the Hotel for the clothes we had on our body But also there we had to make Bad experoences: First of all they didn‘t bring us back all the clothes we provided to the laundry service. We had to reask for our missing clothes and then we unfortunately recogized that our White clothes had a shade of grey, which means they do Not Split White from coloured clothes and one of the Shirts is shrunken. And believe me: this laundry Service was expensive! What cheek!…
This is the best hotel I have ever been to! Hands down! The rooms are modern, the colour schemes and designs...refreshing! The view is amazing because it's a high-rise building, great service, and great food!
Very nice hotel to stay. The breakfast was delicieus with a great choice. Also the people at the desk were very friendly and helpfull Also the pool was a very nice place to have a drink The rooms were perfect
We had a great stay at this hotel. The room service was very good. There was a little mishap with a sliding door in the room getting out of its place, but it was fixed fast. The buffet breakfast was very tasty, every day having some new things besides the usual eggs, sausages, cereal, cheese, cold cuts, fruits, etc: tamales, rice with pigeon beans and coconut, beef soup, etc Too many options to mention! This hotel is placed very conveniently in the heart of the business district, a very safe location, very short distance to great restaurants, Multiplaza mall, Rey supermarket, hop on-hop off bus, etc. We used Uber all the time. One driver we would highly recommend (we ended up using him most of the time because he spoke English well) is Mijail. He gave us his number (he oked it to be shared), and we called him via whatsup when we needed a ride: +507 6431-9972…
Nice, clean and comfortable room. Great facilities and awesome food and beverages. The location couldn’t be any better, especially if your there for business. The staff was very kind and helpful. Love it!