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Courtyard Panama at Metromall Mall

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Courtyard Panama at Metromall Mall
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414 Reviews from our TripAdvisor Community

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Showing 223: English reviews
Tel Aviv, Israel
2 reviews
Reviewed 2 weeks ago

Terrible hotel experience. I stayed at this airport hotel because I had to get up early to catch an early morning flight. The hotel never gave me a wake up call as I expressly asked for at check in. As a result I almost missed my flight. The hotel offered no apology and no compensation.

Helpful?
Thank Danny G
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear Danny G. Thank you for your comments and for giving us the opportunity to improve. I really apology for this inconvenience, this was a terrible mistake and we really sorry. I talked with my front desk manager and we'll do our best in order to ensure this situation won't happen again. Thank you for giving us the opportunity to... More 

Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 weeks ago

Well appointed business hotel in Panama City conveniently right next to Metro mall in case you have spare time to kill. Restaurant serves decent food although it is open only till 11:00 pm. Good breakfast buffet from 6:00 AM. Courteous and pleasant staff.

Helpful?
Thank barefootyatri
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear barefootyatri. Thank you for sharing your comments about your recent experience in Courtyard Panama at Metromall Mall. Thank you for your good comments about us and for the great tips you shared. We feel proud to be the only airport hotel within Metromall shopping complex and right in front of Los Pueblos Mall. Please come and visit us if... More 

Panama City, Panama
Level Contributor
4 reviews
3 hotel reviews
Reviewed 3 weeks ago

We love staying here! The rooms are clean and comfortable, and the beds are very nice. The free breakfast that's included with your stay is amazing and delicious, complete with fresh made waffles, and a huge selection to make everyone happy. The staff is wonderful and the GM, Marcos, does a fantastic job keeping everything running perfectly! We recommend staying... More 

Helpful?
Thank Lynne F
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear Lynne F. Thank you so much for this nice review. You know we love our jobs and this is our passion. we all love to serve your staff and we feel bless to help them to be comfortable after those long hours of hard work. Your mission here is amazing and it's a real pleasure to help all those... More 

St. Petersburg, Florida
2 reviews
Reviewed 4 weeks ago

room service trays left in the hall for 2 days should have been a clue. When I asked if I should order the $30 skirt steak I was told it was their best item (and most expensive) I asked the server to bring the chef out, and his excuse was the cook made a mistake and cooked it until it... More 

Helpful?
Thank manvsfood33701
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear Manvsfood33701. Please receive my sincere apologies for the inconvenience you reported to us. I'm truly sorry and be assure we'll work harder in order to improve in all the areas you mentioned. Unfortunately I was not informed about your complain until I read this review, please call me at 507 3049595, I will be happy to help you. Sincerely,... More 

moosbach
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 24 October 2016

The hotel is located about 15 minutes away from the Airport and right next door to the Metro Shopping Mall. Very pleasant Staff all over the Hotel, Rooms are clean , spacious and very comfortable very nice Breakfast Buffet with large variety of products and freshly made omelette would be great if they would have a larger selection of TV... More 

Helpful?
Thank 14wolfgang
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear 14 Wolfgang. Thank you for taking the time to share your comments and recent experience with us. we're proud to be the only airport Hotel within a shopping center. Metromall offers a great variety of options with more than 200 stores, supermarket, movie theater, restaurants and more. We really hope to serve you again in a near future. Sincerely,... More 

Panama City, Panama, Panama
2 reviews
Reviewed 7 October 2016

We visit this hotel when our home becomes inhabitable (broken pipe, electricity, etc). It is near our house and children school. It is inside a very big mall with everything you need. This hotel is very well also for in-transit travels, when you need to stay in Panama for just one night. It is very near the airport and the... More 

Helpful?
Thank Carlos R
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear Carlos R. Thank you so much for your preference and for sharing about your recent experience in Courtyard Panama at Metromall Mall. I feel very proud of my team members, I can see they made a great job with you during your stay. Please come and visit us again, even if everything is working well in your home it's... More 

Level Contributor
93 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 21 August 2016

It's the third visit and I absolutely love the location. However, I've noticed the rooms are beginning to show some wear and need to be revamped reason why I did not rate it 5 STARS. All said, the staff is extremely accommodating and made up for the less than pristine appearance of the accommodations. The breakfast was included in my... More 

Helpful?
Thank chinamom62
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear Cinamom62. Thank you for sharing your recent experience in Courtyard Panama at Metromall Mall. I assure you we'll take care in those maintenance details, right now We're making a renovation in rooms in order to keep it with a fresh look. Thank you for been a loyal guest, we really appreciate your loyalty and comments. We hope to see... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 August 2016

The person from the front desk was very helpful with the requirements. The rooms are confortable with centralized A/C great in the humid conditions of Panama. This hotel is very close to the airport and next to Metro Mall, great for shopping. The room and the bathroom were clean and with excellent conditions accessories. Internet is good with normal speed... More 

Helpful?
Thank Guy A
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear Guy A. Thank you for taking the time to share your great comments about Courtyard Panama at Metromall Mall with us. We love your comments about our property and we feel amazing to be part of this team. Our great location near Tocumen International Airport is ideal if you want a Hotel located near the airport and make a... More 

Venlo
Level Contributor
74 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 July 2016

The hotel is fine, staff is fine, location is fine, breakfast is fine. The problem was a distinctive noise in hotel that came from ????. Also the rooms have connecting doors between the rooms and I could hear the person n the other room snoring (not good). Also a bit far from the city center.

Helpful?
Thank kleinrichard
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear Kleinrichard. Thank you for taking the time to share your experience in our Hotel. I'm very sorry for the noise made by the next door guests. We're very glad to serve our clients and when something like this is reported to us we take immediate actions. Please come and visit us again. Sincerely, Marcos Romano General Manager More 

Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2016

This is a very good hotel just beside a large mall, It has Air conditioning, and very comfortable and large rooms. the restaurant is very good located inside but with view to the large outside pool, is ideal for bussines and Vacations.

Helpful?
Thank Gustavo N
Marcos R, General Manager at Courtyard Panama at Metromall Mall, responded to this review

Dear Gustavo N. Thank you for choose our property and for sharing your comments about your recent experience in Courtyard Panama at Metromall Mall. We feel proud to be part of this family and specially with this location. Metromall adds a lot of value to our hotel and our clients love to be inside a shopping complex with a lot... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
This shopping hotel is just 4 miles away from Tocumen International airport and it's the only hotel located within the Metromall shopping complex, where you will find more than 260 shopping and entertainment venues including department stores, boutiques, coffee shops, restaurants, bars and bistros. This unique shopping complex also offers a free shuttle to Multiplaza Mall, with more than 350 venues for your enjoyment. Our hotel amenities include room service, a fully equipped fitness center, spacious garden pool and business center. Guests can enjoy a buffet or select a la carte in our restaurant Centro which serves breakfast, lunch and dinner. All rooms feature 32" LCD TVs, free Wi-Fi internet with streaming speed access, soundproof windows, 300-thread count Egyptian cotton linen sheets and more. Costa del Este, Panama Viejo, the Panama Canal and other attractions are at your fingertips when you stay with us. ... more   less 

Additional Information about Courtyard Panama at Metromall Mall

Address: Avenida Domingo Diaz via Tocumen | Centro Comercial MetroMall, Panama City, Panama
Region: Panama > Panama Province > Panama City
Price Range: $128 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard Panama at Metromall Mall 3.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Courtyard Panama Metromall Hotel Panama City
Courtyard Panama At Metromall Mall Panama City
Hotel Style:
#7 Family Hotel in Panama City
#12 Romantic Hotel in Panama City
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Panama at Metromall Mall staff and other travellers.
16 questions
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Questions? Get answers from Courtyard Panama at Metromall Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look for deals to Marriott Rewards members”
 of 5 bubbles C5123GLcarlosr, 7 Oct 2016 | Read review
“All rooms are good”
 of 5 bubbles chinamom62, 21 Aug 2016 | Read review
“Don't take the rooms in front of the elevators, quite of noisy sometimes.”
 of 5 bubbles 855guya, 4 Aug 2016 | Read review
“Great view, near the airport, next to Metromall and Los Pueblos.”
 of 5 bubbles nancyrL6827DT, 11 Jul 2016 | Read review
“It's a small hotel. Any room seems to be fine”
 of 5 bubbles MarciaL772, 20 Jun 2016 | Read review
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