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Metro Hotel Panama

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Metro Hotel Panama
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155 Reviews from our TripAdvisor Community

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Showing 62: English reviews
Melbourne, Australia
Reviewed 19 May 2016

generally OK. Good location, clean, breakfast and staff OK. I would stay again but wont claim that the hotel is a stand out. Unavailability of room until 3 pm was an issue for me as I was an early arrival although baggage storage was available.

Review collected in partnership with Easytobook.com
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Helpful?
Thank Owen_Isobel_Australi
Elias B, General Manager at Metro Hotel Panama, responded to this review

Dear Owen Isobel... On behalf of my team, I would like to thank you for staying with us and for taken the time to review our property. We are glad to hear that you had a good stay at Metro Hotel Panama. Your comments are taken in consideration in order to keep improving our customer service. We hope to see...

Reviewed 1 April 2016

Great: 1. All staff members are helpful and nice! Kathleen is especially wonderful! 2. The location is perfect. Walking distance to anything you might need. So-so: 1. Street noise was exceptionally loud on the weekends. I expected it and was able to sleep, but it may bother others. 2. Staff did not fix the two issues I reported with my...

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Helpful?
1Thank lost_heritage
Elias B, Manager at Metro Hotel Panama, responded to this review

Dear Lost_Heritage: On behalf of my team, I would like to thank you for staying with us and for taken the time to review our property. We are glad to hear that, even though there were some issues, you had a good stay at Metro Hotel Panama. Your comments are taken in consideración and we are fixing the issues you...

Abu Dhabi, United Arab Emirates
Reviewed 24 March 2016 via mobile

My wife and I stayed here for 5 nights recently. The hotel itself is a bit worn but the staff made our stay enjoyable. Its location was within walking distance of several restaurants and bakeries. The staff; reception, housekeeping and restaurant, were extremely helpful despite the language issue. The breakfast was free and the food was fine. We enjoyed our...

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Helpful?
Thank NSinUAE
Elias B, Manager at Metro Hotel Panama, responded to this review

Dear NSinUAE: On behalf of my team, I would like to thank you for staying with us and for taken the time to review our property. We are glad to hear that you had a good stay at Metro Hotel Panama. Your comments are taken in consideration in order to keep improving our customer service. We hope to see you...

Buffalo, New York
Reviewed 12 March 2016

This was one night stay for me before going to the airport. Hotel is clean , in good location and WiFi worked OK in my room.. Here is what you get for $55-- tiny room, no windows, tiny TV hanged high on the wall. The only way to watch TV is from the double bed down below. Better forget about...

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Helpful?
Thank onstep57
Elias B, Manager at Metro Hotel Panama, responded to this review

Dear OnStep57: Thank you for your comments of your stay . We regret that the staff at the front desk did not explain you the different types of rooms that we have and the amenities of each. In this case, the room they offered was for one person with basic amenities . We have other rooms with double and/or queen...

Reviewed 7 February 2016

Room was good, very clean and comfortable. Nearby car rentals and cabs. Nearby many restaurants. Nearby many malls. I really recommend it, the staff is very respectful and kind, they are always open to help you. The only negative thing is the breakfast it must be more varied.

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Helpful?
Thank Emilio B
Elias B, Manager at Metro Hotel Panama, responded to this review

Dear Emilio... We welcome your comments about your stay in our hotel. We are pleased that your stay was pleasant and we appreciate your recommendation on breakfast. On your next visit, we hope you choose Metro Hotel as your home in Panama City.

Kingston, Canada
Reviewed 31 December 2015

This hotel is central, super clean, has friendly staff and you even get breakfast (limited but healthy). There is a Welcome Tour Desk in the lobby and airport shuttle available. As very picky Canadians, we will definitely be back.

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Helpful?
Thank SnowBirds53
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Canadian Friend: On behalf of my team, I would like to thank you for staying with us and for taken the time to review our property. We are glad to hear that you had a good stay at Metro Hotel Panama. Your comments are taken in consideration in order to keep improving our customer service. We hope to see...

Toronto, Canada
Reviewed 18 December 2015

This family run Hotel is located in the heart of the Financial District of Panama City. Great location surrounded by Casino's, Restaurants, Shopping etc. Within walking distance of the Metro line and other attractions. Hotel is clean, reasonable rates with complimentary breakfast served. Front desk is helpful. Not everyone speaks English, so you might have some trouble communicating.

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1Thank denisf255
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Mr. Denis: On behalf of my team, I would like to thank you for staying with us and for taken the time to review our property. We are glad to hear that you had a good stay at Metro Hotel Panama. Your comments are taken in consideration in order to keep improving our customer service. We hope to see...

Reviewed 21 July 2015

Ruben Quiroz was aggressive and disrespect. He needs to be trainer to provide customer services. As a customer it is not a safe place to be. The breakfast is not good at all and the place is not clean. I paid more than 65 dollar per night in that hotel and the real value is 25 U.S. Dollar

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3Thank Roxanna G
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Ms. Roxanna: We are very sorry to hear you had a bad experience at our hotel. We apologize for not meeting your expectations. We are a hotel who try to give the best to our guests and learn from our criticisms which help us improve our service. We have spoken to the employee in question in order to make...

Moorpark, California
Reviewed 9 May 2015

We have never been to Panama City. So we didn't know what to expect. We were relieved with the accommodations of our first impressions. The entrance and lobby area was clean and tidy. The hotel staff pleasant and helpful. They have a breakfast room and small business center. The hotel itself is older but well maintained. The room we had...

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Helpful?
1Thank Alan B
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Mr. Alan: On behalf of my team, I would like to thank you for staying with us and for taken the time to review our property. We are glad to hear that you had a good stay at Metro Hotel Panama. Your comments are taken in consideration in order to keep improving our customer service. We hope to see...

Reviewed 5 May 2015 via mobile

Stayed here for two nights. Came to a room that had not been made yet, but the staff quickly fixed the problem and gave us a better room. Only cold water in the shower, might have been our bad luck. The location is great, breakfast ok.

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Helpful?
Thank Sofie N
Elias B, Owner at Metro Hotel Panama, responded to this review

Dear Sofie: Thank you very much for your feedback , which we have shared with our staff. We regret that your stay was not 100% pleasant, but we will do our best to improve it for future guests. We look forward to see you again at Metro Hotel Panama. Regards, Elias

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Boutique hotel, located in the best shopping and entertaining area of Panama City. Within walking distance to Metro station, restaurants, bars, casinos, night clubs, shopping, and banking area. 30 Minutes driving to Tocumen Airport. Wi-fi in all rooms and lobby. Continental breakfast included. ... more   less 

Additional Information about Metro Hotel Panama

Address: Calle D El Cangrejo, Panama City, Panama
Region: Panama > Panama Province > Panama City
Price Range: $48 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Metro Hotel Panama 3.5*
Number of rooms: 39
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Also Known As:
Metro Hotel Panama Panama City
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Questions & Answers

Here's what travellers have asked, with answers from Metro Hotel Panama staff and other travellers.
12 questions
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Questions? Get answers from Metro Hotel Panama staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid this one, fraud issues.”
 of 5 bubbles herrnd, 20 Oct 2016 | Read review
“Ask for Room with window ☺”
 of 5 bubbles 885visitorsybille, 12 Jun 2016 | Read review
“Tip: make sure to get a room with a window if available.”
 of 5 bubbles lost_heritage, 1 Apr 2016 | Read review
“Back of hotel, 2nd floor or higher ... Quieter”
 of 5 bubbles SnowBirds53, 31 Dec 2015 | Read review
“Ask for a room at the back of the hotel. Others in our group were at the front and said it was a bit noisy.”
 of 5 bubbles Joof13, 24 Dec 2014 | Read review
5 of 5