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About
#35 of 133 hotels in Panama City
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Aerobics
Babysitting
Car park
Wifi
Paid wifi
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Swimup bar
Poolside bar
Entertainment staff
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Radio
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English, Spanish
Location
Contact
Km 6 Camino A Veracruz Playa Bonita Village, Panama City Panama
Getting there
Rental CarsSee all Panama City car hire
5004Reviews270Q+A100Room tips
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From previous reviews I did see that some mentioned it was more of a business hotel rather than your bog standard all inclusive hotel. The hotel was extremely busy with various conferences happening from groups all across South America but it did not affect us except that we were unable to get a room with a sea view. The rooms are spacious, the shower works great compared to the other hotels we stayed in at in Panama. The staff are incredibly friendly and helpful which makes your stay. A big shout out to all the bar staff, Gloria in reception and Carolina in the Pacifica restaurant. It was not automatically offered by reception, but when asked we were offered 2 tickets to use the a la carte restaurants. The chicken lollipops at the Asiana restaurant were delicious. If you are going to use the spa and are taking advantage of one of the packages which offers access to the thermal area, just check if the amenities are working. The hot pool was scorching hot and there was no way you could put your foot in it without getting burnt, a safety concern for sure. The steam rooms were not working and the sauna was not so hot so bit of a waste. we did complain and got a 10% discount of the spa package. The only real complaint I have about this hotel is the interpretation of "all inclusive". If you wanted to order an americano or latte it was included, however if you wanted a macchiato you had to pay for it! Same ingredients? Also there was a separate coffee shop with an ice cream parlour, again not part of the all inclusive The beach is a disappointing but great to see all the ships lined up in the canal, i counted 28 at one point. Overall a lovely hotel, just wished everything was included in the all inclusive deal.…
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Overall this is a very nice resort, very well run, it is very beautiful and it’s nice to be on the beach is a place to the crowds in the city. There were a few minor problems along the way but luckily Iris at the front desk solved every problem or issue that came along! Without her, my review of the stash might have been much different and much lower, but she is very efficient courteous and knowledgeable. Thank God for her excellent help! Other than the bad weather, which comes with the territory, when you visit a hotel in Central America in August lol, everything is fine at the Westin Playa Bonita.. keep up the good work, I will be sure to visit again in the future!!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
This is a huge convention hotel with 611 bedrooms and caters for large company conventions/meetings. Whilst the hotel is very busy with guests, food and drink, all included was a great attraction. The staff were amazingly attentive, kind and thoughtful with a desire to please. We were allocated a room overlooking the forest which was lovely and huge with all the amenities you could want. It was spotless everyday. The pools by the beach were inviting as was the the very clean beach. It was great to watch the pelicans diving into the sea for the supper and the horizon filling with ships ready to go through the canal. There are several restuarants to choose from with different styles of cooking, some good some just plain awful. Buffet style food served served everyday with enough to feed the entire country. All told a reasonable and very comfortabel stay and great value. Go stay there.…
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very nice hotel. Nice facilities, restaurants, pool, beach (at high tide) etc etc. However, I experienced awful wifi connectivity in my room which made it very difficult to be productive. The connection dropped every 30-60 seconds. I know this because I was using VPN and I kept on getting a message that VPN had connected successfully. I also had to reconnect certain software apps I was using each time the connection dropped. I was here for a mix of business and pleasure (50/50) but I would not stay here again due to these issues.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Owner at The Westin Playa Bonita Panama
Responded 3 days ago
Hi brian94582 Thank you to bring my attention I am writing to express my sincere apologies if our internet service caused you inconvenience. Our intention is to provide a quality place, but we are aware that we have had failures, which we are analyzing to improve and provide a better service not only to you but to all our guests. On behalf of our entire team we reiterate our apologies, as we are updating our facilities to meet all your expectations. Once again I must apologize for all the complications you went through while you were with us. Kind regards, Guest Relations, staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Service was amazing - from the house staff (Ms. Barbara) to the restaurants (ALL of them) to the Guest Services (Linda) to the Pool Side (again - All of them)! Not sure what else I would have ask for. Food was great - Fresh - Facility was very well maintained - Beach was good - small but cleaned every day and good - Pools were excellent, also, cleaned every day extensively...
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations, Owner at The Westin Playa Bonita Panama
Responded 2 days ago
Hi roberttX32050W Thank you for the amazing review! It is always a pleasure for us to serve you and all our guests. Thank you very much for your positive comments and good vibes. I appreciate the time you've taken to share and remind us of the good work we do. Thank you for referring to the names of each person who had contact with you (Ms. Barbara) to the restaurants (ALL of them) to the Guest Services (Linda), to the Pool Side, Housekeeping staff. We will be sharing your comments with all of them. We are happy that you are happy, and we look forward to your next visit. Hurry up! Guest Relation staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good things: very beautiful hotel, very clean, everybody was kind and nice. The food was very good. Amazing breakfast… Estefani González is an amazing person, she was always looking for us to be confortable and she advices us in a lot of activities we did inside and outside the hotel 👏👏👏👏 The pools are big and good vibes. Nice activities like club dance, karaoke, aerobics and others. The gym was very complete!!! Loved it. The bad things: we bought our “all inclusive” plan through the “booking” company. We arrived to the hotel and it happens that the “all inclusive” was NOT included. And the company didn’t specify that with us before arriving. As well the communication with the hotel was difficult. The people that answers the phone doesn’t give good information or advise. …
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations, Owner at The Westin Playa Bonita Panama
Responded 1 week ago
Hello r4409VYdanielac, Thank you for choosing to stay at our facilities, in addition, we thank you very much for mentioning the good service you received from Estefani González. I am sorry to hear that we were unable to fully meet your expectations. Thank you too, for letting us know what you think. This has been favourable for us, because it helps us improve our service in the future. We hope to see you soon, Warm Regards, Guest Relation staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We called a day before about a daypass to use the pool. They told us it would be 50 dollars a person. We could not make an reservation, we should just show up at the counter. Today we showed up. The people behind the counter were very unfriendly. They told us that it would be 100 dollars a person. They said we could still book it online for the 50 dollars, so we did. Then we went back to the counter and they first told us that there was no availability at all. We asked for the manager and then he told us he could make an exception. ‘Just’ for 85 dollars plus taxes (so 98 dollars) we could get in. There was no room for a decent conversation and for a hotel of this size, this should not be the way you treat people.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations, Owner at The Westin Playa Bonita Panama
Responded 1 week ago
Dear Kevin-Paul v, I'm here to send you this line in order to apologize to you for the treatment received from one or the members of my team work. Let us confirm that in our family we strive daily to meet the expectations of each of our guests, because you are the engine that drives us to continue. I hope you choose to stay with us again when your travels bring you back to the area and allow us the opportunity to regain your trust. Guest Relations staff
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for a week in one of the suites. Great room- great view! Staff was very nice. It is a bit isolated, as there are no stores nearby. There is a gift shop, but with limited amenities. I had to take a $30 taxi to get some cold medicine. Uber's are scarce here- most don't want to drive all the way to the resort. Taxis into the city will run you $30-$40. There are 4 pools, however, none are designated as an adult pool. I spoke to the manager about the screaming kids, but he said they no longer have an adult pool, so there's nothing he can do. The resort allows locals to purchase a "day pass", and that seems to be the source of all the kids. The restaurants are good- definitely choose the a la carte at Tierra y Fuego or Asiana. Good wine lists (not too expensive for bottles). Overall, a great resort, minus the kids. …
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We enjoyed our two day stay because it was warm and staff were friendly. But the hotel needs some significant repairs and pool food was disappointing. Brunch was great. Executive Lounge food was mixed.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations, Owner at The Westin Playa Bonita Panama
Responded 2 weeks ago
Dear 830ra, Thank you for taking the time to let us know about your experience while staying with us. Your experience of the hotel needs some significant repairs and pool food was disappointing is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. It is a pleasure to announce that we will be implementing many improvements to the property in the coming months! By taking great care of our charming hotel, our main priority is to be able to offer a very well maintained and comfortable environment to our guests. At some point during your stay you may have noticed, we are making some updates for our hotel in the lobby, pool and other areas. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about your experience so far. I hope you choose to stay with us again when your travels bring you back to the area and allow us the opportunity to regain your trust and the quality of service you deserve. Guest Relation staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I learned about this hotel from Trip Advisor and recommended by friends. It is indeed a destination hotel. There is nothing (shops,banks, etc) close by. Anticipate having a car or use Uber/taxis (it is very difficult getting Ubers by the hotel, plan on expensive taxis). In many aspects the hotel is wonderful. The staff are very efficient, accommodating, helpful and friendly. Our room — a king size bed overlooking the ocean was very nicely decorated and comfortable. The view was breathtaking. We ate breakfast and lunch at the hotel most days. Service was good, and what we ordered was delicious. We ate supper at restaurants in town. Panama has great eateries and I recommend exploring the various cuisines. The pool area is huge — Four pools and a large beach. We were there the week after New Year’s. While it was busy it wasn’t crowded. You can order food and drinks from staff l, if you can find one (or go to the beach bar hut). However, for a resort of this caliber, staff should constantly be floating around getting orders and serving, Don’t expect to be served on the beach. The outside of the building needs a paint job and needs to be refurbished. There’s peeling paint in some areas. Also, same can be said for the outdoor furniture. It needs to be changed out. Some chaises and tables need repair . All in all a good place to get away and a 20 minute Uber/cab ride to town…
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: The tours from the hotel were good. Ubers are infrequently around the hotel so plan on using...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations, Owner at The Westin Playa Bonita Panama
Responded 2 weeks ago
"Thank you, Berkeley_travel, For the amazing review! We are working and updating our Facilities to keep you and all our guests happy. We hope to see you again. Have a good day ahead of you!" Take care, Guest Relations Teams.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$176 - US$230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin playa bonita panama hotel panama city
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
611
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Claim Your ListingThe Westin Playa Bonita Panama - UPDATED 2023 Prices, Reviews & Photos (Panama City) - Hotel - Tripadvisor
Frequently Asked Questions about The Westin Playa Bonita Panama
Which popular attractions are close to The Westin Playa Bonita Panama?
Nearby attractions include Casco Viejo (7.5 km), Dress Like Panama (7.4 km), and Panama Bar Crawl (7.4 km).
What are some of the property amenities at The Westin Playa Bonita Panama?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Playa Bonita Panama?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Playa Bonita Panama?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Playa Bonita Panama?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to The Westin Playa Bonita Panama?
Conveniently located restaurants include Renny Pizza, Santa Rita Casco Viejo, and CasaCasco.
Are there opportunities to exercise at The Westin Playa Bonita Panama?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Westin Playa Bonita Panama have airport transportation?
Yes, The Westin Playa Bonita Panama offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Playa Bonita Panama?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Playa Bonita Panama?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Playa Bonita Panama offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.