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We had a issue with the AC. It took a total of 9 hours to resolve the issue. In between that time the operator took it upon herself to get into a argument with me. I always thought the operators job was to put you...More
Response from ElPanama, Director de Relaciones con Clientes at Hotel El PanamaResponded yesterday
We want to offer our apologies for the experience you had we our operator, we have took seriously your comments through your stay and through this platform and reinforced our customer service policies to ensure a quality service. We sicencerely hope to serve...More
Good day to you and our thanks to all of your staff for a fabulous trip to Panama and for the time spent at the Hotel El Panama! I do not normally respond to requests for feedback from hotels unless there has been an issue...More
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Thank Stephen T
Response from ElPanama, Director de Relaciones con Clientes at Hotel El PanamaResponded 4 days ago
Dear Stephen T
Thanks for all your great compliments. It was a pleasure to be a part of your family celebration and make this experience so special for you. Thanks for your feedback and we hope to see you soon.
This is an awesome place. Has a huge swimming pool, gym. Great customer service.
Has 2 casinos nearby, a couple night clubs, a great Colombian restaurant (cilantro).
Has a confrence room downstairs where they have events,
example, when I was there, there was a boxing...More
Thank Edward V
Response from ElPanama, Director de Relaciones con Clientes at Hotel El PanamaResponded 11 July 2017
Dear Edward V
We want to thank you for your feedback, you pleasant stay is our motivation to keep improving our quality. We are glad you got to enjoy the city and we hope to serve you again
My family and I stayed at Hotel El Panama for 9 nights. The hotel staff was great and our room was large but had a very overwhelming smell of mold. After looking around to see where the smell may be coming from I looked up...More
Response from ElPanama, Director de Relaciones con Clientes at Hotel El PanamaResponded 6 July 2017
On behalf of our team, we apologize for the inconvenience you experience with the room. It's our commitment to ensure quality from the arrival to your departure. Please do not hesitate in the future to express your concerns about the facilities its always...More
This is not my first visit here or even the second but I love this hotel. It looks a little dated but it has nice big rooms and the swimming pool is fantastic. All the staff are really friendly and if you like sushi then...More
Response from ElPanama, Director de Relaciones con Clientes at Hotel El PanamaResponded 26 June 2017
Thanks for the review Wyn134,
We are glad you liked our service and attention. We are currently performing maintenance works at our pool bar as it was needed to keep up with the hotel maintenance program to improve our public spaces. Thank you again for...More
US$68 - US$121 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#3 Green Hotel in Panama City
#9 Casino Hotel in Panama City
#30 Luxury Hotel in Panama City
Non-Smoking Rooms ,
Number of rooms
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