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Hotel El Panama

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Hotel El Panama
Hotel El Panama
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803 Reviews from our TripAdvisor Community

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Showing 274: English reviews
Panama
Reviewed 18 December 2015 via mobile

I lived in Panama and have to attend a party in the hotel so we decide to pass the night and enjoy to the day after with our friends... I will star to mention the deficiencies...at the beggining there was only two front men trying to do the check in of everybody in the lobby and took us almost one...

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Helpful?
Thank Ricech03
ElPanama, Director de Relaciones con Clientes at Hotel El Panama, responded to this review

We would like give you thanks for choice us and extend you our sincere apologies for every inconveniences experienced during your visit to our hotel. We apologize for noise from these year-end festivities, which were made in our recreation area. Please on your next visit, we invite you to know other options of rooms in the main building with full...

Reviewed 16 December 2015 via mobile

The staff is very friendly. The hotel is old and dated (all light switches did not work, cold shower 2 days, safe did not work, no TV remote), very inconsistent maid service (no coffee one day, no towels the next, no bottled water the third), loud band on 7th floor so moved to 4th floor, then street noise on 4th...

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Helpful?
Thank LNuss
ElPanama, Director de Relaciones con Clientes at Hotel El Panama, responded to this review

Dear LNuss Please accept our warm greetings on behalf of the Management and staff of Hotel El Panama, Casino and Convention Center. We would like to thank you for sharing your comments and reviews and wish to apologize for any inconveniences you experienced during your stay with us. We have taken a serious view of each of the areas you...

Belize City, Belize
Reviewed 26 October 2015

There was no WiFi service in my room and I had to call front desk to get ice buckets. The TV also required programming and there was no refrigerator or coffee machine in the room. I ordered a burger in one of the hotels restaurants and it took approximately one hour to get a burger with fries!!!There was a general...

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Helpful?
Thank Belizebwai
ElPanama, Director de Relaciones con Clientes at Hotel El Panama, responded to this review

Dear Belizebwai We are very grateful for giving us some of your valuable time commenting your experience during your stay with us. We would like to apologize and we kindly invite you to our hotel to evaluate the current ameliorations, as we are taking very seriously your suggestions which are helping us immensely to improve the operational service and installations....

Reviewed 19 October 2015

The hotel is not bad, but it certainly has seen better years. In August 2015 it was full of teenagers traveling on sports tournament (including baseball and soccer) so it was very noisy and crowded with 15-17 year old kids yelling and partying. The location is not great. I would respectfully not stay here except for the price or if...

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Helpful?
2Thank Hjdiazesq
ElPanama, Director de Relaciones con Clientes at Hotel El Panama, responded to this review

Dear Hjdiazesq We would like to present our apologies for all the inconveniences caused by the noise of the several young guests, who have been carried away by their sporting euphoria during this very special event. Due to this event, we have taken extra security measures to ensure in the future the perfect control of the tranquility inside the hotel....

Falkenberg, Sweden
Reviewed 16 October 2015

This hotel can seem to be nice from the pictures and with a good looking pool, but it really is not. The rooms are large, but the aircondition is bad and noisy and after a day all your clothes is moisty and smells. Dont stay here if you are sensitive to mold. Also the service is very slow and it...

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Helpful?
Thank Joakim145
ElPanama, Director de Relaciones con Clientes at Hotel El Panama, responded to this review

Dear Joakim145 We would like to apology for the several problems encountered during your stay with us, and we thank you for having taken the time to communicate them. Indeed, as customer’s satisfaction is our main concern, we are taking very seriously your complaints, which help us to know what to improve in our facility. It is true that our...

Krakow, Poland
Reviewed 7 October 2015

Well, it is not bed hotel, but... Location is good - in new, business district, 20 min by taxi to Casco Antiguo. Rooms are spacious and clean, nice swimming pool facilities. But... hotel is old and needs renovations, air conditioning works badly- or it is terribly cold or humidity in the room is unacceptable ( everything is wet!). Staff doesn't...

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Helpful?
1Thank nomadeKrakow
ElPanama, Director de Relaciones con Clientes at Hotel El Panama, responded to this review

Dear Mr. Nomade Krakow, We would like to thank you for having taken the time to comment your stay in our hotel. We are glad to see that you globally enjoyed your sojourn with us, even though some part of it could have been better. We are currently doing a lot of renovations in our facilities as to stay in...

Cali, Colombia
Reviewed 6 October 2015

As we try to help out as many travelers as we can . . . I’m going to review the following places/things we did in Panama SEPARATELY – so check out each item for our reviews: - Wyndham Garden Centro Ambassador Hotel - Hop On/Hop Off Tour - Mira Flores – The Panama Canal - Hard Rock Hotel/Café - Pollo...

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Helpful?
1Thank f9ers55
ElPanama, Director de Relaciones con Clientes at Hotel El Panama, responded to this review

Dear f9ers55: Please accept our warm greetings on behalf of each Panamanian citizen; we feel very honored to had your presence in our country. We consider your comments very important, not only about this hotel, if not of each place visited in Panama City. We will be pleased to host you again with us. You could to know our wonderful...

David, Panama
Reviewed 1 October 2015 via mobile

El Panama has always been one mu favourite options when staying in Panama City. Beds are very comfortable, and breakfast is very nice (There's two breakfast points, one in the main restaurant and one next to the pool.). Staff around the hotel is helpful and cheerful, but be aware some might not really be so when it's late at night....

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Helpful?
1Thank Tommy_Arias
ElPanama, Director de Relaciones con Clientes at Hotel El Panama, responded to this review

Dear Tommy Arias We consider very important your comments, they raise the spirit of a better human effort to remain in the memory of our visitors, and make this hotel their home in Panama City. And thanks again for your next visit, please do not hesitate to contact us. Regards

New York City, New York
Reviewed 23 September 2015

I stayed at this hotel two times while I visit Panama. Both times I had the best experience. Clean with elegant decor welcomes you in and allows you to feel as confutable as at home! Very convenient very close to the center of the city and subway

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Helpful?
Thank Ellopia
ElPanama, Director de Relaciones con Clientes at Hotel El Panama, responded to this review

Dear Ellopia: We are glad to hear that you had each times a comfortable and memorable stay with us. We are indeed working very hard to make the Hotel El Panama as comfortable as home for our guests. Thank you for your preference, and we hope to welcome you during your next visit to Panama City! Best regards

Niteroi, RJ
Reviewed 15 September 2015

Bad service and food. The manager never is avalable, no have towels in my room and they don't put and I don't have towels. The minibar in my room was broke and they didn't repair in 10 days I was satying there. Good Location.

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Helpful?
Thank klecia2015
ElPanama, Director de Relaciones con Clientes at Hotel El Panama, responded to this review

Dear Klecia We extend our sincere apologies on behalf of our Room Division Manager for the inconveniences caused during your stay in our establishment. We are trying very hard to provide a great service in the hotel and I assure you that your comments have been taken very seriously and helped us improve our operating processes. We hope to receive...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the El Panama, where our luxury hotel in the cosmopolitan city of Panama provides a sublime ambiance of distinction, comfort, and Latin flair. Our location in the heart of downtown puts business travelers right where they need to be, while our comprehensive facilities and high standards of service mean that leisure time is also well spent.Our variety of luxurious accommodations in Panama City provide just the right environment you seek, from spacious guest rooms to suites, Pool Cabanas, and Deluxe Floors which include a complimentary Continental breakfast served daily, high-speed wireless Internet access, and butler service to attend to your every need. ... more   less 

Additional Information about Hotel El Panama

Address: Via Espana 111, Panama City 1753, Panama
Region: Panama > Panama Province > Panama City
Price Range: $111 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel El Panama 4*
Number of rooms: 344
Reservation Options:
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Also Known As:
El Panama City Hotel
El Hotel Panama City
Hotel El Panama Panama City
Hotel Style:
#3 Green Hotel in Panama City
#9 Casino Hotel in Panama City
#20 Spa Hotel in Panama City
#30 Luxury Hotel in Panama City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel El Panama staff and other travellers.
7 questions
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Spartanburg, South Carolina
1 month ago

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Questions? Get answers from Hotel El Panama staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with pool view.”
 of 5 bubbles lheafner, 8 Aug 2016 | Read review
“I had no preference.”
 of 5 bubbles 767hectorm, 27 Jun 2016 | Read review
“Room opposite to swimming pool for peace & quiet!”
 of 5 bubbles philter1000, 18 May 2016 | Read review
“Select the pool cabana rooms.”
 of 5 bubbles derylk2015, 9 Feb 2016 | Read review
“As far away from activity halls as possible!”
 of 5 bubbles Guillo1903, 14 Jan 2016 | Read review
5 of 5