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The Westin Panama

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The Westin Panama
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512 Reviews from our TripAdvisor Community

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Showing 248: English reviews
Reviewed 4 weeks ago via mobile

Mr. Maximo the lounge attendant has been much attentive towards ensurering that our wants and needs are met beyond expectation. Simple put he provides a high level of customer service has expected at the Westin brand.

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Helpful?
Thank Enrique L
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this review

Thank you Enrique L, We are delighted to hear our staff's personal service, especially Maximo, met and exceeded your expectations during your visit. We look forward to welcoming you soon!

A TripAdvisor Member
1 review
1 helpful vote
Reviewed 4 weeks ago via mobile

My stay was very good as usual. Nevertheless, this time the attention and service provided by Elizabeth during the breakfast was very good. Elizabeth has improved a lot in the past years and it is noticeable how she likes to make things even better. Well done !!!!

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1Thank A TripAdvisor Member
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this review

Dear guest, Thank you for your valuable input. It is a joy to hear such great comments about our staff. We will share your review with Elizabeth and the rest of our staff to inspire them to continue delivering a top notch customer service. We will be waiting to welcome you again!

Nanaimo
Reviewed 4 weeks ago via mobile

We stayed at the Westin when we first arrived in Panama city. The hotel and services were the standard we expected and the service especially at the front desk and concierge was first class. Gym was well set up. The only thing this property needs is a courtesy car for guest to make it top notch. It's location was quiet...

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Helpful?
Thank EiteHost
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this review

Thank you EiteHost, It is great to hear our staff and facilities were everything you expected and more. Our fron desk staff will be excited to hear your wonderful comments. Your feedback is very valuable to us, thank you again for sharing it.

Temecula, California
Reviewed 4 weeks ago

While the hotel itself is nice enough the customer service I have received since having a billing issue has been non-existent. After being double charged for a prepaid room, I have yet to get a response to any of my calls or emails. It's regrettable that their incompetence tainted what was previously a decent hotel stay.

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Helpful?
Thank aaronppp
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this review

Dear Aaronppp, Thank you for reaching out to us. On behalf of all the hotel, please accept my apologies for the delay in getting back to you with an answer. I have confirmed with our front office staff that they have provided you with an explanation of the reasons of the delay that pertain to the bank involved in the...

Palm Beach, Florida
Reviewed 4 weeks ago via mobile

One of the best in Panama. Lots of platinum perks here. Beautiful lobby. Friendly English speaking front desk staff. The hotel rooms are a solid 4.5 out of 5. They are clean and comfortable. Housekeeping is friendly. Nice gym, small pool, and spa. The spa has hot tub and steam room too. Issues?! Beautiful executive club lounge with food that's...

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1Thank Andrew_Destin
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this review

Dear Andrew_Destin, Thank you for sharing your stay experience with us. As a Platinum member, we are delighted to hear you enjoyed the several amenities included with your status. We have a strong commitment on delivering an excellent personal service and we're glad you noticed it. We will certainly look into the Westin Club details mentioned; thank you again for...

New York, New York, United States
Reviewed 14 January 2017

Booked one night at the end of our trip before heading to the airport. We have stayed in the Old City before but this time wanted something a little quieter and with a pool. This hotel was a great find. Closer to the airport but still in the city, it was just what we were looking for. The service was...

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1Thank Ann P
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this review

Dear Ann P, It's a joy to hear you enjoyed the tranquility of our location as well as the many restaurants and cafes to visit in Costa del Este. We will share your feedback with Felix who we're sure will be happy to hear about your comments. We will be waiting to welcome you!

Reviewed 12 January 2017 via mobile

We visited the Westin in Panama City for New Years Eve. The hotel is well situated in a great neighborhood. The rooms are clean, nice and very well maintained. The SPG lounge was clean and nice, although choices for breakfast were very limited. The kind folks at the front desk and concierge desk all deserve special mention. They all went...

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2Thank Randall H
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this review

Thank you Randall. Your comments are our best indicators and we are delighted to hear our staff did all they could and more to take care of your needs during your visit. We're glad you enjoyed our rooms and the strategic location of our hotel. We hope to welcome you soon!

Los Angeles, California
Reviewed 7 January 2017 via mobile

I've stayed at this Westin quite a bit and have been very impressed with the extremely attentive service. Chiara checked me in at the front desk and is always so cheerful making sure I have an excellent stay. The whole front desk staff has immediately taken care of any issues or questions that I have and are always so friendly....

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2Thank Taylorvmiller
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this review

Thank you Taylorvmiller, We love to hear about our guests' stay, especially when they are wonderful comments like yours. We are glad everyone in our staff provided you with the friendly, personal and attentive service we always look to give to our guests. Chiara, Elizabeth and the rest of our staff will be delighted to hear about your review. Thanks...

Reviewed 5 January 2017

We spent new years eve here. Staff were very friendly, The pool on the roof with a nice view. Best place to relax. Chiara an her workgroup outstanding. Best breakfast to star 2017!! Hope to come back again...

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Helpful?
Thank Juan R
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this review

Dear Juan, It was our pleasure to host you during New Years. We are happy to see you enjoyed the privacy and relaxed area in our rooftop pool as well as our international breakfast buffet. We hope as well to see you soon!

Reviewed 4 January 2017 via mobile

I only stayed for a few days. But let me tell you everyday I spent as a guest there they always treat it me like family. And that's the reason this hotel and staff are so unique!. The front desk team (and I'm sorry for not remembering all of you) Bertha,Daniel,Chiara and everyone else who where always there making sure...

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Helpful?
Thank MrBeen998
Esteban U, Quality Assurance Manager at The Westin Panama, responded to this review

Dear MrBeen998, We are glad to hear we made you feel at home during your short visit with us. Our staff strives to provide a warm personalized service to our guests are they will be delighted to read your comments and recognition. Thank you for choosing us and we hope to see you soon!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Panama is ideally situated in Costa del Este, a premium lifestyle development with corporate offices, real estate projects, and recreational areas. Corredor Sur (Southern Corridor) connects this upscale area to downtown and the airport. Make time for a WestinWORKOUT(R) Fitness Studio session, a swim in the pool, or an indulgent Sensory Spa treatment. Eat well in the restaurant and snack bar. Inspire others in our meeting spaces that are complemented by a business center and an executive lounge. ... more   less 

Additional Information about The Westin Panama

Address: La Rotonda Avenue | Costa del Este, Panama City, Panama
Region: Panama > Panama Province > Panama City
Price Range: $211 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Panama 4*
Number of rooms: 218
Reservation Options:
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Also Known As:
The Westin Panama Panama City
Hotel Style:
#1 Spa Hotel in Panama City
#2 Luxury Hotel in Panama City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Panama staff and other travellers.
6 questions
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Maryland
over a year ago
Panama
over a year ago

See all questions (6)

Questions? Get answers from The Westin Panama staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“for a longer stay - more than one week - the higher floors have my preference”
 of 5 bubbles J6391WRtonys, 18 Feb 2017 | Read review
“If you need anything, don't hesitate to ask. The team that works at this hotel is the best!!”
 of 5 bubbles Z4340HJlauram, 6 Feb 2017 | Read review
“I loved the Executive Suites”
 of 5 bubbles TheDonn_48, 2 Feb 2017 | Read review
“ask for the view :-)”
 of 5 bubbles vojt_cho2017, 31 Jan 2017 | Read review
“I believe all of the rooms are equal with the exception of the top floor.”
 of 5 bubbles proplinx, 30 Jan 2017 | Read review
5 of 5