The room was everything I expected to see at a Marriott. Great bed, pillows, sheets, clean etc etc. Breakfast, well it was my first day in Panama so I didn't realize how expensive it was for food here. So I felt like it was over priced for a basic buffet. I've had better buffets in much cheaper hotels in very expensive places such as iceland so... Also the price online we different from what I was charged which was irritating. Also when I asked the server how to pay earlier, by charge to the room or here (he had just asked me for my room number) he stated he would get back to me. He never did, despite my asking for water. And a spoon. And cream. Because none of this was supplied to me and not available at the buffet. So when I saw other people just up and leaving without paying a bill I assumed it would be charged to the room. And since the server still wasn't around when I was leaving, I just left. When I went to pay the bill that night it was a disaster and took nearly an hour to sort out. And I got called back down to the front desk twice for this. Then I got three calls at random times through the night from some automated Spanish speaking thing and my 2 am Spanish was not up to translation. I tried calling the front desk to ask what was going on. I assumed maybe incorrectly entered wake up calls. But there was no answer. It just rang. This happened twice and the third time I just disconnected the phone. Not thrilled with this stay.…
We were greeted and treated with up most hospitality! Celebrated birthday while there. Wanted to have private dining by pool. Manuel and front desk made it possible from giving us table settings to lighter to make the candle glow. They went over the top to make our stay perfect. Thank you, each and everyone!
Due to unfortunate circumstances we found ourselves at this hotel for 18 nights. The thing that stands out about this hotel is the staff. They could not have been more helpful. They did everything they could for us with empathy and understanding. Thank you to Roderick for going the extra mile helping us every way he could....we will never forget what a difference he made to our stay. Juan at breakfast and Humberto with his trolly always there with a smile and a chat. Albert scanning documents...we won't be back in Panama but we will never forget how we were treated here. Thank you to the Marriott courtyard family.
The hotel is rather basic by Marriott Courtyard standards . Quality of staff is mediocre and I have noticed a high turnover of staff over the years which is a bad sign . I only go there for the location next door to an excellent Multiplaza Mall. The mall is very convenient ,secure with myriads of shops, restaurants , and coffee shops . Once I figure out another convenient hotel I wouldn't touch this hotel with a bargepole .
I’d love to give this hotel 4**** but honestly, it’s just not. The staff were amazing— you could not ask for more attentive workers & the location excellent---. But just basic accommodations, not great or terrible. Very typical layout, room, bed,t.v..Cleanliness is ok, but the bathroom really needed some attention and there were a couple stains on the carpet. No ice machine on the floor, & restaurant was sometimes closed.(probably due to COVID) Good location at the mall( convenient). & would work well for a business stay. But not worth the $$$$, in my opinion.
This hotel is very well located in the San Francisco area in Panama City . It is part and parcel of the Multi Plaza mall , where you can find a myriad of medium / high quality shops, restaurants , Coffee Shops and much more . The quality of service is more than adequate , and the rooms are excelled and at level with J.W.Marriott . You can easily nip in and out to the mall in case it is too hot or rainy outside . Access to the airport or the rest of the town is easy . For few dollars you can get to Via Argentina or old city ( Casco Viejo ). Breakfast is often offered in the package , but I just skip it and pop in to Paul Café/Restaurant at the mall .
Great location for our family to complete some shopping at the multiplaza There is also some great restaurants to pick from in the mall Free parking was a plus We needed an extra chair in our room and it was arranged very quickly We will be back to stay when we are in Panama city
Recently on my visit to Panamá, i stayed at the Courtyard Panamá Multiplaza hotel. Each morning for breakfast i would go to Nau Lounge located next to the lobby. And every morning i was greeted by a very upbeat and wonderful young lady by the name of Viviana. Her personality and willingness to communicate with me was absolutely wonderful. My interaction with her made the start to my day great every day. If you’re ever in Panamá and decide to stop by the Courtyard Panamá Multiplaza Hotel, make sure and grab a bite to eat at Nau Lounge and ask for Viviana.
Wonderful hotel. Clean, pleasant staff, courteous and friendly service. Steven did a great job in the restaurant and he was a good help. He provided good guidance on the food. All the staff were great. Guests felt welcome and appreciated. Service was fantastic. The location is very nice, next to the multinational mall.
Have been coming there for years. The reception desk was efficient and friendly as always. It is always nice to see the same gentleman at the front desk (sorry I can not remember his name) We paid with points taking advantage of the short term decrease in points needed. Yes, our Bonvoy status was recognized and we received the appropriate perks. We even received an upgrade to a one bedroom suite! I had used the Marriott app to check-in so when we arrived everything was ready and we picked up our key cards. The hotel is in great shape. Although due to Covid protocols the lobby bar was not open and had been converted into a dining area for breakfast. Unfortunately no breakfast buffet which is usually great. But nice breakfast was served with fruit plate, eggs, toast, breakfast meat choice, juice choice and coffee. It looked like there was new carpet in the room and hallway and the room furniture looked newly upholstered. The bed and pillows were comfortable. Of course everything was very clean. I liked the suite. There was a desk area and office type chair both in the living area and in the bedroom so two people could spread out and use their computers. Tons of wall outlets. And there were two TVs, microwave and fridge that actually had a freezer section that kept ice frozen. The wifi speed was great. The location next to Multiplaza mall is always handy and it is a beautiful mall. Unfortunately in the mall, because of Covid, most of the restaurants were closed and even a lot of the food court stands were closed. So much for finally being able to have a nice sit down meal. But the Krispy Kreme donut kiosk was open!!! And the Riba Smith grocery store was well stocked. (Check out Riba if you come here, It has a good variety of foods from Europe and the US along with the normal groceries and prepared meals.)…