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Courtyard by Marriott Panama Multiplaza Mall

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Multiplaza Pacific Mall, Via Israel Avenue, Panama City 0809 Panama
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Courtyard
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Traveller (274)
Room & Suite (106)
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About

#29 of 133 hotels in Panama City
Location
Cleanliness
Service
Value
Experience luxury at the Courtyard by Marriott Panama Multiplaza Mall in Panama City. Elevate your stay by enjoying our contemporary suites and rooms. Experience amazing dining and dishes at our restaurant or catering services. In addition to the many amenities, our hotel is also pet-friendly.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Car hire
Parking
Wifi
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Boating
Bowling
Hiking
Horseback riding
Walking tours
Nightclub / DJ
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Salon
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Soundproof rooms
Bathrobes
Desk
Housekeeping
Room service
Safe
Cable / satellite TV
Bath / shower
Telephone
Iron
Laptop safe
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, Spanish
Hotel links
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1145Reviews15Q+A100Room tips
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Carli M wrote a review Jan. 2023
Canada246 contributions143 helpful votes
The room was everything I expected to see at a Marriott. Great bed, pillows, sheets, clean etc etc. Breakfast, well it was my first day in Panama so I didn't realize how expensive it was for food here. So I felt like it was over priced for a basic buffet. I've had better buffets in much cheaper hotels in very expensive places such as iceland so... Also the price online we different from what I was charged which was irritating. Also when I asked the server how to pay earlier, by charge to the room or here (he had just asked me for my room number) he stated he would get back to me. He never did, despite my asking for water. And a spoon. And cream. Because none of this was supplied to me and not available at the buffet. So when I saw other people just up and leaving without paying a bill I assumed it would be charged to the room. And since the server still wasn't around when I was leaving, I just left. When I went to pay the bill that night it was a disaster and took nearly an hour to sort out. And I got called back down to the front desk twice for this. Then I got three calls at random times through the night from some automated Spanish speaking thing and my 2 am Spanish was not up to translation. I tried calling the front desk to ask what was going on. I assumed maybe incorrectly entered wake up calls. But there was no answer. It just rang. This happened twice and the third time I just disconnected the phone. Not thrilled with this stay.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Floribeth Gutierrez, Director General at Courtyard by Marriott Panama Multiplaza Mall
Responded 1 week ago
Dear Carlim99 I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of staff rude is an isolated incident. I hope you choose to stay with us again, whenever your travels bring you back to the area. Sincerily, Floribeth Gutierrez GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Meg S wrote a review Jun. 2022
Blue Springs, Missouri9 contributions
Hotel's Favourite
We were greeted and treated with up most hospitality! Celebrated birthday while there. Wanted to have private dining by pool. Manuel and front desk made it possible from giving us table settings to lighter to make the candle glow. They went over the top to make our stay perfect. Thank you, each and everyone!
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: Nothing to avoid,
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Audrey P wrote a review Jan. 2023
Southampton, United Kingdom170 contributions87 helpful votes
Due to unfortunate circumstances we found ourselves at this hotel for 18 nights. The thing that stands out about this hotel is the staff. They could not have been more helpful. They did everything they could for us with empathy and understanding. Thank you to Roderick for going the extra mile helping us every way he could....we will never forget what a difference he made to our stay. Juan at breakfast and Humberto with his trolly always there with a smile and a chat. Albert scanning documents...we won't be back in Panama but we will never forget how we were treated here. Thank you to the Marriott courtyard family.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Floribeth Gutierrez, Director General at Courtyard by Marriott Panama Multiplaza Mall
Responded 2 weeks ago
Dear Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I thank you for your kind comments, I have shared with me team. I hope you choose to stay with us again when your travels bring you back to the area. Best regards, FG
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bullings wrote a review Jan. 2023
London - The city I love432 contributions34 helpful votes
The hotel is rather basic by Marriott Courtyard standards . Quality of staff is mediocre and I have noticed a high turnover of staff over the years which is a bad sign . I only go there for the location next door to an excellent Multiplaza Mall. The mall is very convenient ,secure with myriads of shops, restaurants , and coffee shops . Once I figure out another convenient hotel I wouldn't touch this hotel with a bargepole .
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Stay if you like the convenience of the Mall .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Floribeth Gutierrez, Director General at Courtyard by Marriott Panama Multiplaza Mall
Responded 3 weeks ago
Dear Bullings Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my team. I hope you choose to stay with us again when your travels bring you back to the area. Sincerily Floribeth Gutierrez General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Allyson S. wrote a review Nov. 2022
Calabasas, California11 contributions1 helpful vote
I’d love to give this hotel 4**** but honestly, it’s just not. The staff were amazing— you could not ask for more attentive workers & the location excellent---. But just basic accommodations, not great or terrible. Very typical layout, room, bed,t.v..Cleanliness is ok, but the bathroom really needed some attention and there were a couple stains on the carpet. No ice machine on the floor, & restaurant was sometimes closed.(probably due to COVID) Good location at the mall( convenient). & would work well for a business stay. But not worth the $$$$, in my opinion.
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Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Floribeth Gutierrez, Director General at Courtyard by Marriott Panama Multiplaza Mall
Responded 2 weeks ago
Dear B7668RB Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my team. I hope you choose to stay with us again when your travels bring you back to the area. Best regards, Floribeth G. GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bullings wrote a review Sep. 2021
London - The city I love432 contributions34 helpful votes
This hotel is very well located in the San Francisco area in Panama City . It is part and parcel of the Multi Plaza mall , where you can find a myriad of medium / high quality shops, restaurants , Coffee Shops and much more . The quality of service is more than adequate , and the rooms are excelled and at level with J.W.Marriott . You can easily nip in and out to the mall in case it is too hot or rainy outside . Access to the airport or the rest of the town is easy . For few dollars you can get to Via Argentina or old city ( Casco Viejo ). Breakfast is often offered in the package , but I just skip it and pop in to Paul Café/Restaurant at the mall .
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Date of stay: August 2021
Value
Location
Service
Room Tip: High floor is best as you get a decent view without the noise .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Keith MacPherson wrote a review Aug. 2021
Costa Rica87 contributions59 helpful votes
Great location for our family to complete some shopping at the multiplaza There is also some great restaurants to pick from in the mall Free parking was a plus We needed an extra chair in our room and it was arranged very quickly We will be back to stay when we are in Panama city
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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CC wrote a review Apr. 2021
1 contribution
Recently on my visit to Panamá, i stayed at the Courtyard Panamá Multiplaza hotel. Each morning for breakfast i would go to Nau Lounge located next to the lobby. And every morning i was greeted by a very upbeat and wonderful young lady by the name of Viviana. Her personality and willingness to communicate with me was absolutely wonderful. My interaction with her made the start to my day great every day. If you’re ever in Panamá and decide to stop by the Courtyard Panamá Multiplaza Hotel, make sure and grab a bite to eat at Nau Lounge and ask for Viviana.
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mark P wrote a review Mar. 2021
1 contribution
Wonderful hotel. Clean, pleasant staff, courteous and friendly service. Steven did a great job in the restaurant and he was a good help. He provided good guidance on the food. All the staff were great. Guests felt welcome and appreciated. Service was fantastic. The location is very nice, next to the multinational mall.
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Date of stay: March 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Floribeth Gutierrez, General Manager at Courtyard by Marriott Panama Multiplaza Mall
Responded Mar. 18, 2021
Dear markpI4031HP Thank you for taking the time to share about your recent experience at the Courtyard Multiplaza Panama. We are so pleased to know that you had a pleasant stay. I will share your comment with the hotel team. We hope you can visit us again. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dccruisin wrote a review Feb. 2021
Panama Province, Panama20 contributions12 helpful votes
Have been coming there for years. The reception desk was efficient and friendly as always. It is always nice to see the same gentleman at the front desk (sorry I can not remember his name) We paid with points taking advantage of the short term decrease in points needed. Yes, our Bonvoy status was recognized and we received the appropriate perks. We even received an upgrade to a one bedroom suite! I had used the Marriott app to check-in so when we arrived everything was ready and we picked up our key cards. The hotel is in great shape. Although due to Covid protocols the lobby bar was not open and had been converted into a dining area for breakfast. Unfortunately no breakfast buffet which is usually great. But nice breakfast was served with fruit plate, eggs, toast, breakfast meat choice, juice choice and coffee. It looked like there was new carpet in the room and hallway and the room furniture looked newly upholstered. The bed and pillows were comfortable. Of course everything was very clean. I liked the suite. There was a desk area and office type chair both in the living area and in the bedroom so two people could spread out and use their computers. Tons of wall outlets. And there were two TVs, microwave and fridge that actually had a freezer section that kept ice frozen. The wifi speed was great. The location next to Multiplaza mall is always handy and it is a beautiful mall. Unfortunately in the mall, because of Covid, most of the restaurants were closed and even a lot of the food court stands were closed. So much for finally being able to have a nice sit down meal. But the Krispy Kreme donut kiosk was open!!! And the Riba Smith grocery store was well stocked. (Check out Riba if you come here, It has a good variety of foods from Europe and the US along with the normal groceries and prepared meals.)
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Date of stay: February 2021
Value
Rooms
Service
Room Tip: You don't go here for the view. But the higher you are the better the view of the city.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Floribeth Gutierrez, General Manager at Courtyard by Marriott Panama Multiplaza Mall
Responded Mar. 18, 2021
Dear dccruisin We are glad that you had enjoy your stay with us. It is so gratefull receive this positive comments. I will share your comment with the hotel staff, to continue delivering exceptional service. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$121 - US$153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard panama city, panama city courtyard
LOCATION
PanamaPanama ProvincePanama City
NUMBER OF ROOMS
248
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Courtyard by Marriott Panama Multiplaza Mall - UPDATED 2023 Prices, Reviews & Photos (Panama City) - Hotel - Tripadvisor

Frequently Asked Questions about Courtyard by Marriott Panama Multiplaza Mall
Which popular attractions are close to Courtyard by Marriott Panama Multiplaza Mall?
Nearby attractions include Multiplaza Pacific (0.1 km), LifeBridge International Church (0.2 km), and Dublinia Irish Pub (0.4 km).
What are some of the property amenities at Courtyard by Marriott Panama Multiplaza Mall?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Courtyard by Marriott Panama Multiplaza Mall?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Panama Multiplaza Mall?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard by Marriott Panama Multiplaza Mall?
Conveniently located restaurants include Bruttito, Slabón Multiplaza, and Tony Roma's.
Are there opportunities to exercise at Courtyard by Marriott Panama Multiplaza Mall?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Courtyard by Marriott Panama Multiplaza Mall?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard by Marriott Panama Multiplaza Mall offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Courtyard by Marriott Panama Multiplaza Mall?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Courtyard by Marriott Panama Multiplaza Mall?
Many travellers enjoy visiting Capilla San Jose (4.4 km), Plaza de Francia (6.6 km), and Panamá Viejo (3.7 km).
Does Courtyard by Marriott Panama Multiplaza Mall have any great views?
Yes, guests often enjoy the city view available here.