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Courtyard Alexandria

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Courtyard Alexandria
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119 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Alexandria
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Showing 119: English reviews
Reviewed 17 May 2016 via mobile

The hotel staff was very helpful and friendly. Our room was a little dated, but it was very clean. We stay in Alexandria often when traveling to Gulf Shores Alabama. This is by far the one of the best hotels in Alexandria we have stayed in. I would definitely recommend it.

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Helpful?
Thank stephen k
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for responding to our survey. I have shared your great comments with my staff. We take great pride in serving our guest with enjoyable accommodations. As always, thank you for choosing to stay at the Courtyard Marriott located in Alexandria, LA. Yours in Hospitality, Samuel Kyles Courtyard Marriott (AEXCY) Assistant General Manager

San Jose del Cabo, Mexico
Reviewed 29 April 2016

Visited Alexandria, Louisiana to visit family and chose Courtyard Alexandria based off reviews and location. The staff was friendly and the rooms were clean. I enjoyed the private balcony and side entrance & exit door. Just wish there was a Jacuzzi. On a side note...The elliptical machine may need servicing...It was louder than my head phones while in use. It...

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Helpful?
Thank CaboMichelleQ
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for your kind comments. I will share your comments with David and the rest of the staff to keep taking great care of the guests. We hope to see you again. Samuel Kyles Assistant General Manager Courtyard Marriott Alexandria (AEXCY)

Reviewed 17 April 2016

Friendly and gracious staff greeted me and even provided laundry soap, which was a very welcome gesture. The bed was half-crushed, probably needed to have the mattress turned a month ago. The bistro provides limited fare and relatively expensive prices. Breakfast was a re heated premade sandwich that cost 8 dollars.

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Helpful?
Thank Jack W
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for responding to our survey. We would like to apologize for the condition of the mattress, and the less than exceptional quality provided by our Bistro. I can assure you that each department has been advised of this issue, and we are working hard to correct these issues. Yours in Hospitality, Samuel Kyles Assistant General Manager

Austin, Texas
Reviewed 15 April 2016

New hotel with clean, fresh rooms with lounge area, desk, fridge and microwave. Really nice outside area with pool and lounge area around a fire pit. The hotel has a restaurant for breakfast and dinner plus a market for snacks. Also shops and restaurants nearby. Staff is really friendly and helpful. Really recommend this hotel for everyone staying in Alexandria.

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Helpful?
Thank Malin D
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for responding to our survey. We are always excited to receive such great reviews such as this one. Our staff tries it's best to provide exceptional service to all of our guests. Yours in Hospitality, Samuel Kyles Assistant General Manager

Bryan, Texas
Reviewed 22 March 2016

This is a nice place to stay in Alexandria. The room was very clean and the beds were comfortable. The staff was friendly and helpful when I had a problem with my room key. Breakfast could be ordered and there was a bartender on duty.

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Helpful?
Thank msroy616
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for responding to our survey. We are glad that you enjoyed our hotel. We are always looking to please our guests. I will share your comments with my staff, and we will continue to provide the best possible service. Yours in Hospitality, Samuel Kyles Assistant General Manager

Cleveland, Ohio
Reviewed 8 March 2016

Everything you would expect from a Courtyard. I gave this property 3 stars not because of anything poor about the property, just that it is what it is. Rooms were clear, comfortable, and had good work space. The staff is very friendly and helpful. The only downsides to this property were: 1. as with all Courtyards, very limited dining options...

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Helpful?
Thank khonkaen
Karen O, General Manager at Courtyard Alexandria, responded to this review

We are happy to hear that you felt that our Courtyard is good for business! We do value our Marriott loyal guest. We show our appreciation by providing a welcome gift for our platinum guests and also provide non platinum guest with a complimentary bottle of water upon request. We appreciate your feedback and hope that you will come back...

Washington DC, District of Columbia
Reviewed 2 March 2016 via mobile

Stayed two nights at the Alexandria location on McArthur. The staff was fabulous and extremely accommodating. We were very pleased with our room. The hotel is very well maintained. The staff went out of their way to accommodate us. It was one of the best experiences I have had in a Marriott.

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Helpful?
Thank CSK67
Karen O, General Manager at Courtyard Alexandria, responded to this review

It's great to hear that you had such a great time with us here at the Courtyard by Marriott in Alexandria! We love taking great care of our guests by having clean rooms, being friendly and going the extra mile. We hope to see you again! Thanks, General Manager

New Orleans, Louisiana
Reviewed 21 February 2016

We stayed at this Marriott for our son's lacrosse game. The rooms were very clean, pretty and comfortable. The hotel staff was very helpful. There was breakfast that could be ordered and it had a delightful business center.

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Helpful?
Thank ayhugel
Karen O, General Manager at Courtyard Alexandria, responded to this review

Thank you for choosing Courtyard Alexandria. I am happy to hear that you enjoyed your stay. Our staff work really hard to ensure that the rooms are clean, well maintained and that we are helpful! We hope that you will come back and stay with us whenever you are back in the area!

Atlanta, Georgia
Reviewed 10 February 2016

Good hotel for the business traveler. Friendly and attentive staff. Clean, comfortable room. Fast wifi. The Platinum welcome note, bottle of water and candy is a nice touch. Close to several restaurants.

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Helpful?
Thank roll24tide
Samuel K, Assistant General Manager at Courtyard Alexandria, responded to this review

Thank you for responding to our survey. We were very pleased to hear that you enjoyed our hotel. Please come again soon. Yours in Hospitality, Samuel Kyles Assistant General Manager

Shreveport, Louisiana
Reviewed 7 February 2016 via mobile

Loved this hotel! Very nice. The room smelt amazing and the staff was very hospitable. Very clean and the bed was comfy. We had our 5 month old with us and they gave a little gift bag with baby stuff for him. Also they upgraded our room because of my my husband being in the military. It was our first...

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Helpful?
Thank Amyandshaun
Karen O, General Manager at Courtyard Alexandria, responded to this review

We are so excited to hear that you had an enjoyable stay with us at the Courtyard by Marriott in Alexandria. We appreciate your feedback and hope to see you again! God bless your husband and we appreciate his service to our country! Sincerely, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
If you're looking for hotels in Alexandria, LA, you'll love the stylish new Courtyard Alexandria. Our Louisiana hotel is next to Alexandria Mall and minutes from LSU-Alexandria. We're also close to Proctor & Gamble, Christus St. Frances Cabrini Hospital, and CLECO, as well as attractions like the Alexandria Zoo, England Airpark, and Riverfront Center. Our hotel features free Wi-Fi and high-speed wired Internet access, plush bedding, ergonomic work spaces, 32" flat-screen TVs, and mini-refrigerators in every room and suite. Our modern, open lobby boasts a meeting space, business library, and 52" GoBoard touch-screen TV. The Bistro offers delicious breakfasts and dinners, as well as beverages from Starbucks and our full bar. Eat. Drink. Connect. Burn calories in the fitness room or simply relax in our sparkling pool. Planning an event? Let us know - our largest space hosts up to 40. Our Courtyard hotel by Marriott offers style and service that few Alexandria, LA hotels can match - so make a reservation today! ... more   less 

Additional Information about Courtyard Alexandria

Address: 3830 Alexandria Mall Dr, Alexandria, LA 71301-3601 (Formerly Courtyard by Marriott Alexandria)
Region: United States > Louisiana > Alexandria
Price Range: $164 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria 3*
Number of rooms: 96
Reservation Options:
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Questions & Answers

Questions? Get answers from Courtyard Alexandria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5