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Holiday Inn Express Hotel & Suites Alexandria

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Holiday Inn Express Hotel & Suites Alexandria
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110 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Reviewed 31 December 2015 via mobile

This property is ok. Everything I expected. The female desk clerks seemed a tad entitled or just kind of flippant. I asked for a toothbrush and got an answer of "we don't have any." Not rude, just kind of ... meh. Not sure how to describe it. Kind of no frills. What you see is what you get. Don't expect...

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Helpful?
1Thank Kristian R
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for commenting on your stay with us. Your comments are the way we know where improvements and extra training are needed. I do apologize and I do hope you will give us a chance to make it up to you.

Texas Gulf Coast, Texas
Reviewed 25 December 2015

I've stayed here 3 times previously. No more pretty bedspread, bathtub drain drained slowly and had to stand in water while showering, ring in toilet. Upon leaving the first morning I looked around the reception area for the water bottles that were once offered. The younger girl with black hair, came out to the desk and I asked, "Do you...

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Helpful?
Thank 109kat
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for commenting on your stay. I do apologize for the issues you had while staying with us. These matters will be addressed and decisions with be made concerning extra training for our staff. I do hope you will reconsider and continue to stay with us when in Alexandria as we do value your loyalty as a valued guest.

Memphis, TN
Reviewed 13 December 2015 via mobile

Upon arrival, the woman that checked me in was very courteous and polite and took the time to explain everything to me. She mentioned that there was some type of welcome reception available for guests, but I did not get the chance to check it out. This hotel had only one elevator due to the fact that there were only...

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Helpful?
Thank MoPorter
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay. We do appreciate you choosing us and we do look forward to your next trip to Alexandria.

Lindenhurst, Illinois
Reviewed 22 October 2015

Room was very neat, and the beds, very comfortable. The Staff was very friendly and helpful. Breakfast and conference area very roomy. Large TV. Had 2 chairs with the table. Usually you only have one chair in the room plus the desk chair. Great breakfast selection, had cereals, turkey sausage, to pancakes....and yes I wish I had that pancake maker...

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Helpful?
Thank johnandmichele2015
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for your kind words. It is always a pleasure to hear that our guest enjoyed their stay with us. We appreciate your loyalty and hope to see you on your next trip to Alexandria.

Canberra, Australian Capital Territory, Australia
Reviewed 1 September 2015 via mobile

My husband and I had a lovely stay here which included a surprise treat of pancakes on Friday night whigh was a special free treat for their guests. All the staff were very friendly too. Thank you for looking after us so well.

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Helpful?
Thank Stephturk
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for commenting on your stay with us. We are so happy to hear that you had a pleasurable experience with us. We have really enjoyed seeing guest enjoy pancakes to midnight for the month of August. We do hope to see you on your next visit to Alexandria.

Loveland, Ohio
Reviewed 14 August 2015

I had a single king sized bed. The TV is decent size and the channel selections are decent. The room includes a small fridge, microwave, and coffee maker (I prefer tea, so I used the microwave for that). I had to play trial and error to get the temperature to where I like it (it was really cold when I...

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Helpful?
Thank RichardNeal64
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay. With your help we know where improvements are needed. I'm very pleased to hear you enjoyed the breakfast and hope to see you on your next trip to Alexandria.

Reviewed 29 July 2015

We stayed 2 nights visiting family in the area. The hotel had a nice breakfast, nice beds, & rooms were spacious. We used the pool one afternoon, but my kids kept complaining about all the dirt, hair, & mold (around the ladder) they could see with their goggles. The staff was friendly enough and seemed to be everywhere. The halls...

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Helpful?
1Thank Erica R
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking time out to comment on your stay. That is how we know what needs to be addressed and where improvements are needed. I do apologize and hope you will give us another try on your next trip to Alexandria.

Chattanooga, Tennessee
Reviewed 27 July 2015

We stayed one night here since its the only good hotel in this town! Staff was great and breakfast was wonderful...Bacon was delicious!!! Only bad thing was the bed, we always stay at the Holiday Inn where ever we go and the bed at this one was really hard compared to the others we stayed at. Overall great!

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Helpful?
Thank Allisun Joseph L
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you so much for your kind words regarding your stay. It is always so nice to hear our guest had an enjoyable stay with us. We do look forward to your next visit to Alexandria.

Reviewed 25 July 2015 via mobile

Clean pool, clean rooms, friendly staff, however my room didn't stay that cool, I even set the thermostat to 68 And still didn't cool off... That was the only down fall other than that it's a GREAT HOTEL to stay at

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Helpful?
Thank Courtney H
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you very much for commenting on your stay with us. We're happy to hear you had an enjoyable stay with us. I sorry to hear about your issue with your AC. Please always let the front desk know when attention is need. We hope to see you on your next trip to Alexandria.

Texas
Reviewed 9 July 2015

This Holiday Inn Express is pretty typical of the Holiday Inn Express experience. The staff were helpful and friendly. My room was somehow booked as a smoking room and it was smoky. The staff said they did not have any other rooms available. The hotel is also filled with construction and other service type patrons. The air conditioning is the...

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Helpful?
Thank TAMU79
Walterene L, General Manager at Holiday Inn Express Hotel & Suites Alexandria, responded to this review

Thank you for taking the time to comment on your stay with us. That is how we learn where improvement is needed. I do apologize for not being able to move you to another room that was non smoking. Unfortunately when we are sold out we are not able to do a room change. I do hope that when in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Alexandria LA Hotel Near Popular Attractions and Businesses You will enjoy a relaxing stay at the Holiday Inn Express Hotel and Suites of Alexandria, Louisiana, conveniently located three miles from Alexandria International Airport (AEX). Lodging at our Alexandria Airport hotel puts you in close proximity to local Louisiana attractions and businesses. The whole family will love staying at our Alexandria Holiday Inn Express which is just three miles from the Alexandria Zoo. After visiting more than 600 animals, immerse yourself in the beautiful, local works permanently exhibited at the Alexandria Museum of Art. Those who enjoy the outdoors can spend time, three miles from this Alexandria hotel, at the Kisatchie National Forest. Are you in town on business? Don't settle for just any hotel in Alexandria when you can lodge at our hotel, conveniently located near Rapides Regional Medical Center, Union Tank, St Francis Cabrini Hospital and Proctor & Gamble. Also, our Alexandria Airport hotel offers 650 square feet of meeting space, so you can host on-site meetings. We also provide copying, faxing, and printing services. Our Alexandria Airport hotel cares for you by offering free high-speed Internet access and a complimentary hot breakfast bar. You can unwind in the Fitness Center or swim in the outdoor pool, and enjoy a good night's rest in our triple-sheeted beds. Call today for our Alexandria hotel's rates. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Alexandria

Address: 2340 N Macarthur Dr, Alexandria, LA 71303-4219
Region: United States > Louisiana > Alexandria
Price Range: $148 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Alexandria 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express Hotel And Suites Alexandria
Holiday Inn Alexandria
Alexandria Holiday Inn
Holiday Inn Express Alexandria
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Alexandria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor is quieter. Elevator is somewhat slow.”
 of 5 bubbles ArtGlassEnsembles, 13 Mar 2016 | Read review
“Get a car!”
 of 5 bubbles Cloudman2u, 23 Jan 2016 | Read review
“Be sure to check windows on the first floor.”
 of 5 bubbles Cutiepie787, 19 Jan 2016 | Read review
“We had a room on the second floor, very quiet. We had a Suite, 5 years ago - very nice and roomy.”
 of 5 bubbles johnandmichele2015, 22 Oct 2015 | Read review
“Join the IHG rewards program if you haven't already. You'll frequently get an upgraded room.”
 of 5 bubbles RichardNeal64, 14 Aug 2015 | Read review
5 of 5