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Extended Stay America - Annapolis - Womack Drive

Traveller (33)
Room & Suite (29)
Dining (2)
Overview
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1 Womack Dr, Annapolis, MD 21401-7372 See on map
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star accommodation
Additional information
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Rooms
Dec. 23Dec. 24
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1 room, 2 adults, 0 children
Standard Room
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Reviews(98)
Traveller rating
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  • 12
  • 6
  • 14
  • 36
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Dcornett1
Virginia Beach, Virginia
30
Reviewed Oct. 5, 2018
-No dishes/silverware/glasses/paper towels/coffee pot/ice/hangers
-smells like cigarette smoke in a non-smoking room
-lights don't work
-no seating area to eat like told/advertised
-smells bad in general
-old and worn down furniture
-filthy kitchen
-tore an envelope in half and stapled for room card holder
-would give 0 stars if it was an option
-camping outside would be cleaner than this place
-charged $200+ a night for filthy room
-suite was advertised, size is no bigger than the average hotel room
-very few positives; TV works, many outlets and guy at front desk was nice
Thank Dcornett1
Response from 00esa, Manager at Extended Stay America - Annapolis - Womack Drive
Responded Oct. 5, 2018
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We hope you all will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
globegysy
Lafayette, Indiana
6015
Reviewed Sep. 21, 2018via mobile
These properties are fantastic. But a property no matter how nice or how many stars is only as good as their staff. Here at the Womack location, the night managers were absolutely fantastic!! We called first to get a coffee maker sent to the room before we got there. These men saw to it that we were well taken care of. Maintenance even came by when we didn’t even call. These people are amazing. We will definitely stay here again when we come back to Annapolis. And for us veterans, there is always a veteran’s discount!! I know this is a three star property and some folks give it less but the people that work here make it a five star!! I hope they get to know just how special they are..you have three more members of your fan club!! :D
Thank globegysy
Response from 00esa, Manager at Extended Stay America - Annapolis - Womack Drive
Responded Sep. 22, 2018
Our entire team here at Extended Stay America would like to thank you for the positive comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity. Thanks again for your review and we hope to welcome you & your family back the next time you travel to this area. Sincerely, Hotel Management
Jacob012586
Annapolis, Maryland
9238
Reviewed Apr. 22, 2018via mobile
I stayed here for two nights. There were ants in the room. Morning/Day front desk agent was incredibly rude. Vending machines out of order. No daily housekeeping. When we asked for towels they said go get the dirty ones. When we left for a few hours someone went in to our room. But they didn't clean it. It bothered me. No dishes or silverware in the kitchen when I asked. They gave us dirty silverware with watermarks all over it. When I talked to the FD agent she said she would talk to the GM. Said he'd give me a call. Never heard a word. Please don't make the same mistake I did. Do not stay here.
Thank Jacob012586
Response from 00esa, Manager at Extended Stay America - Annapolis - Womack Drive
Responded Apr. 22, 2018
Jacob, thank you for being our guest. We are sorry you experienced so many difficulties during your stay with us, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you both will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Hotel Management
Meghan R
11
Reviewed Mar. 16, 2018
Stay at another hotel! We ended up driving home to Washington, DC at 3 am because we were unable to sleep because of noise. Left 2 messages for the manager who never called me back. I have never left a bad hotel review before but this definitely warranted the first. We will never stay there again and highly recommend for others to look elsewhere
1 Thank Meghan R
Response from 00esa, Manager at Extended Stay America - Annapolis - Womack Drive
Responded Mar. 17, 2018
Meghan, we were disappointed to read that we did not provide you with a favorable impression of our hotel. Moreover, we failed to resolve the problem while you are here. Your feedback is very important to us, and have shared this with our team members. Please contact the Hotel Management's office directly so we can assist your further. Sincerely, Hotel Management
dlh21261
Annapolis, Maryland
20
Reviewed Feb. 15, 2018
The room was very clean. I lost my cell phone charger and Jasmine, the front desk clerk loaned me her personal charger. Well above and beyond usually customer care. Jasmine (sp?) was truly a life saver.
Thank dlh21261
Response from 00esa, Manager at Extended Stay America - Annapolis - Womack Drive
Responded Feb. 15, 2018
Thanks for making Extended Stay America a part of travel plans. We are glad to know all went great during your stay and that you were impressed with the top-notch service provided by Jasmine. We will surely share your praises with her. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel Management
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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those More guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
101
Price range
US$74 - US$124 (Based on Average Rates for a Standard Room)
Formerly known as
Extended Stay America Annapolis - Naval Academy
Also Known As
Extended Stay Annapolis
,
Extended Stay America Annapolis
,
Annapolis Extended Stay
Location
United States > Maryland > Annapolis
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
101
Price range
US$74 - US$124 (Based on Average Rates for a Standard Room)
Formerly known as
Extended Stay America Annapolis - Naval Academy
Also Known As
Extended Stay Annapolis
,
Extended Stay America Annapolis
,
Annapolis Extended Stay
Location
United States > Maryland > Annapolis
Photos
Traveller (33)
Room & Suite (29)
Dining (2)
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Questions & Answers
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Ellen P
April 18, 2017|
Answer
Response from Catherine C | Reviewed this property |
Not that I recall.
0
Votes
Room Tips
"Do not book here, you'd be better off at a Motel 6, would be much cleaner"
Dcornett1
Oct. 5, 2018
Read review
"First floor is easily accessible."
dlh21261
Feb. 15, 2018
Read review
"Get an end room on the top floor as the hotel is quite noisy due to paper thin walls."
MikeE73
Oct. 21, 2017
Read review
"Stay somewhere else"
joshh987
Oct. 11, 2017
Read review
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