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4.0
#28 of 96 hotels in Antigua
Location
Cleanliness
Service
Value
Soleil La Antigua, colonial style to keep the harmony with one of the most beautiful destination, ANTIGUA GUATEMALA is a treasure chest of customs and traditions and is situated on the base of a volcano, it combines with full service hotel, restaurant, Mayan Thai Spa, gym, gardens, pools and more
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Great View
Languages Spoken
English, Spanish
Location
Poniente 9th street Carretera a Ciudad Vieja, Antigua 03001 Guatemala
Soleil La Antigua
770 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Three Monkeys is an INCREDIBLE hostel, with excellent vibes, fun staff and a lot to do. Location is very comfortable, because it's far from the noisy streets but not far enough to add too much walking. The staff takes good care of everything, the showers are excellent and HOT, the beds are comfortable with small light for every bed and a locker under each bed. The rooms are being regularly cleaned, the rooftop has an incredible view on the volcanos and beautiful sunsets, the bar has a nice chill area, the wifi works incredibly well (outside the rooms). There's even a small room with a TV and comfortable couches. Right outside there's a small shop for snacks and cigarettes in case you need. For Christmas we had secret santa and everybody got drunk and we had fun. The next day we had a big family dinner. Every night different activity. If you're a backpacker and want to meet good people - come here!!! Generally the hostel is very quiet and you can get good shut eye, never noisy music at night. During the day good music, never in too strong volume.
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Date of stay: December 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ErickCH19, Guest Relations Manager at Soleil La Antigua
Responded Jan 12, 2020
Dear MariaSilianova Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I am sure that all our hotel staff enjoyed attending to your needs as much as you enjoyed your stay. If you are going back to our location, do not hesitate to call us. We look forward to having you again at Hotel Soleil La Antigua, to continue creating in you Only Good Memories! Best regards,
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This was probably the number 1 hotel in town. Many years ago. The hotel is fairly large and well kept, but definitely has a dated feel to it. The bed was good, but room amenities were poor: the light in the bathroom was very dim, the safe didn't work, there was neither fridge nor water cooker in the room, and only very few power outlets. The noise isolation of the room can equally only be described as poor.
The "average" score is also applicable to the "fitness centre" and "wellness area", which are both in need of an overhaul. It was the first time in my life that I was given a towel with an identification number (at the fitness reception), not really sure why.
The breakfast was good but not great (fresh fruits, but no fresh juices or cappuccino), and the walk from the hotel to the centre is along a street so full of exhaust fumes that it is almost unbearable.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It's a very nice Resort with Great Food and Beautiful Scenery in the Mountains close to the City of Guatemala and not too far from the Many Volcano' there. The Rooms come with a Kitchen area and a nice view outside your windows...
There are many tours we took but there were many that we didn't have Time for! Have Fun, PK
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Date of stay: May 2020
Rooms
Service
Room Tip:Pick a Room away from the Sunrise if you like to Sleep longer... (My Wife says).
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erick Carcúz, Atención al huésped/Recepción at Soleil La Antigua
Responded Oct 4, 2020
Dear PKornie We are happy to have your preference in each of your visits to our country. It motivates us and commits to continue giving the best of each one of us and thus continue giving: Only Good Memories! best regards
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1. I arrived to the hotel around 10 am and already read previous reviews of how they want to charge for early check in but didn't expect it to be that bad!!! First, I was told no rooms are available and I have to wait a couple hours, than after 10 minutes of waiting the receptionist called me and said they have a room available but they are charging $10 per hour of early check in.standard checking time is 3pm so he asked for additional of $50 in order to check me in at 10 am. I was very disappointed and upset to be treated this way specially after I explained him that I already paid for two nights almost $300 and that I had a red eye fly and just wanted to rest. somehow we negotiated to $30 but still feels like a rip off. Disgusting! 2. I decided to stay additional night and found a cheaper price on Expedia, they were able to match the price but refused to accommodate me with the free breakfast buffet which they give to every reservation made from their website ?! why not? what kind of a customer service is that?! I already spent $400 for free night. poor customer service. 3.WIFI DOST NOT WORK! they might pretend like it is. They give you usernames and pass codes and send technician to fix the issues but the WiFi signal is very poor. if you are planning to work from this hotel using the internet this is not the right place for you. I could barely use basic social media stuff. 4. I arrived to the hotel at 1 am one of the nights and was amazed to find out that the water didn't work. could not shower, wash hand or brush my teeth. In general the hotel is quite and clean, but the customer service is one of the worst I ever seen. They pretend like they want to help and they are very nice in polite but its all about money. very disappointing experience.
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Date of stay: February 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ErickCH19, Guest Relations Manager at Soleil La Antigua
Responded Feb 14, 2020
Dear Customer I am very grateful that you allow us of your time to qualify and comment on the experience of your stay during your recent visit to Hotel Soleil La Antigua. On behalf of our team, thank you for your preference and also for extending your stay at our resort. I am sorry to hear that your income did not meet expectations. With the theme of early check in, a standardized charge for the anticipated room rental is contemplated according to availability. I am at your service by email: servicioalcliente@soleilantigua.com to be able to follow up on your comments, as we wish to improve your experience and expectation. Best regards
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We had a pretty lukewarm experience here at this hotel.
When we checked into our room, we can see that it's quite old/dated, but perhaps that's what people want in Antigua. Here were some issues we had:
Safe - locked when we entered - had to specifically call the staff over to open it with their master card Phone wasn’t working - Quick Buttons to the Front, Room service, etc all not working
The hotel was extremely dark inside, very limited lighting. I suppose it's their way of trying to be environmentally friendly?
Provided a ceramic jug that I guess filters water, though I would’ve preferred if they just gave two water bottles.
Shower Water was lukewarm at times Or not stable (suddenly cold, suddenly hot)
The room service food is actually quite good, but there were a few things that happened which lowered my rating: The tiramisu we ordered had gone bad, it was sour. The staff was nice enough to replace it with a different cake but we still paid extra for it (ie: the tiramisu was more expensive than the replacement cake we got) We really liked the lasagna we ordered, but the next day it was no longer available and menu prices suddenly increased so that was rather upsetting to have the menu price change in the middle of our stay.
No outside food can be brought in, so you're stuck ordering what's offered at the hotel.
The most upsetting thing that occurred was that the night before we had to leave, our next door neighbor was extremely loud from 1:30 to 3am. They were having a party! Do hotels in Guatemala not have quiet hours? Anyways, since the hotel staff never replaced our broken phone, we had to WALK to the front desk in the middle of the night to complain about this. Although they did send someone to tell the next door neighbor to quiet down, soon afterwards they got loud again and when we called front desk again to complain, we were pretty much ignored. This was extremely frustrating to not have quiet hours at night time to rest.
Their breakfast selection was alright, though it's pretty much the same everyday so it can get pretty boring.
The only thing going for this hotel is the name and I suppose the outdoors public area decor was quite nice. Staff members are nice in that they greet you, but can be pretty useless if you actually need them for something (ie: loud neighbors).
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erick Carcúz, Guest Services / Front Office at Soleil La Antigua
Responded Jan 6, 2024
Gracias por su comentario, estamos en procesos de mejora constante por lo que esperamos poder verle nuevamente en su proxima visita a Antigua Guatemala, saludos cordiales.
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At first glance it's a beautiful hotel but the experience it's completely horrible and gets only worst. From asking for a dry towel (which you can only get one a day) to the terrible restaurant the experience doesn't worth your time or your money. Don't come, you'll leave mad and disappointed
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Date of stay: June 2021Trip type: Travelled as a couple
Room Tip:Don't come, look for better hotels and experiences
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you're with young kids or just want a good night sleep, DO NOT stay here! They have an outdoor event center with an event on most nights and played music you can hear from your room (as if you were at the party). When asked to be moved, they refused. Also, they don't allow you to bring any outdoor food or drinks and check your bags when you come in from a day out- they let me in bc they were gifts.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Let me start by saying this hotel is beautiful! The grounds are truly gorgeous. However I have a few concerns. First, the check in experience took quite a while which I’m not sure why that is when there were three people at the counter. I had an appointment at the spa at 6 pm and was told each treatment would take 50 minutes to an hour. To be fair, I arrived at 6:03 pm. However when I arrived there seemed to be some confusion as the employees were whispering to each other and appeared to be unsure of who was going to do what. The massage didn’t start until 6:26 and I had a facial scheduled right after. I was told the treatments were finished at 7:39 pm. Obviously this was not even at least 50 minutes per treatment. The massage was fine but the facial felt extremely rushed. I asked for it to be billed to the room but there was some reason (unsure) why they couldn’t so I had to go back to my room and get my card. I literally had just used the bathroom and grabbed my card, no sooner than 5 minutes And I’m getting a cal saying they’re waiting for my payment at the spa. Again, very rushed. Lastly, I went to the restaurant on site, again, very beautiful and had nice music playing. However, they don’t have half of the items on the menu which was very frustrating as I looked at the menu online and knew what I wanted to order. On top of that the service was terrible. I consistently had to ask the sever to come to my table, ask where’s my drink, can you bring this, etc. very poor experience overall and would not stay here again. Beautiful room though.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erick Carcúz, Guest Services / Front Office at Soleil La Antigua
Responded Jan 6, 2024
Gracias por su comentario, estamos en procesos de mejora constante por lo que esperamos poder verle nuevamente en su proxima visita a Antigua Guatemala, saludos cordiales.
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The room wasn’t properly cleaned. Even the bathroom was poorly cleaned. I wasn’t able to take a hot shower, because the water was cold, and the shower head was so old that the water came out with very little pressure.
Additionally, they have plans open to the general public that allows for people who are not guests to use the premises. This means that the pool area is overcrowded.
In general, I wouldn’t recommend the hotel, given the fact that it’s not cheap and you can get much better options in Antigua for the same price.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erick Carcúz, Guest Services / Front Office at Soleil La Antigua
Responded Feb 7, 2022
Estimado Visitante Nuestro objetivo siempre es mejorar la forma en que hacemos las cosas y por ello le agradecemos que nos haya compartido su opinión, la cual he compartido con nuestra dirección general, esto nos ayudará a mejorar constantemente la experiencia que ofrecemos a nuestros clientes. Gracias por hospedarse en Hotel Soleil La Antigua, para nosotros es muy importante haberle tenido como nuestro HUÉSPED, y a la vez por dedicarnos de su valioso tiempo.
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This is a review of two bedroom time share unit. Hotel grounds were beautiful but our unit (301) was not optimal. Living room did not have a window or any decoration giving it a claustrophobic feel. Bedroom windows were facing the parking lot. The unit was clean and there was daily cleaning which was satisfactory (they don't do dishes). People at the reception, restaurant and the concierge spoke good English and were friendly. We were there in September which is the peak of the rainy season. It rained every day in the afternoon. However, mornings were very pleasant. It is not a good time of the year to climb volcanoes. However, Antigua has a ton of good restaurants and cafes. One can walk from to hotel to the city but it is not a pleasant walk. Lots of cars, uneven sidewalks and wet. However, there is a free shuttle from the hotel to the city and back which works very well (10AM-6PM). We also used UBER which is cheap and worked well. In general this a good accommodation for 4 people. It would be too crowded for six people.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erick Carcúz, Guest Services / Front Office at Soleil La Antigua
Responded Jan 6, 2024
Gracias por su comentario, estamos en procesos de mejora constante por lo que esperamos poder verle nuevamente en su proxima visita a Antigua Guatemala, saludos cordiales.
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Hello Tania
The cost for the transfer from La Aurora International Airport to Hotel Soleil La Antigua is USD $ 50.00 for a maximum of 3 people. I can gladly assist you on WhatsApp (502) + 5825-3508.
Greetings
"One bonus -- you can see the volcano, Fuego, from several spots at the resort. Since it's usually active, and most people don't get to see volcanoes, this was very cool!!"
There are more places to choose from in the Antigua area.
PRICE RANGE
C$153 - C$281 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
soleil la antigua hotel antigua, soleil la antigua guatemala, antigua villa guatemala, soleil la antigua hotel guatemala
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
180
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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