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Casa Encantada

Travellers' Choice award winner
#10 of 80 Hotels in Antigua
GreenLeadersBronze level
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228 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Arroyo Grande
Reviewed 1 week ago

Casa Encantada was a wonderful place to relax and unwind during our stay in Antigua, Guatemala. The rooms were comfortable and well stocked. The help was professional and friendly. The breakfast was delicious and service was first class. We would highly recommend this establishment to those traveling to the area.

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Helpful?
Thank Jorge A
Fernando X, Gerente at Casa Encantada, responded to this review

Dear Jorge A, We appreciate very much the time you've taken to post your review about your most recent stay at Casa Encantada. We hope that you come back soon! Warm wishes,

Toronto, Canada
Reviewed 2 weeks ago

Best place to stay in Antigua! You get the best of everything...It's a small boutique style inn but you can use the sister property around the block at the Porta hotel for its pool restaurants and amenities. Just 5 minutes walk. Genesis at the concierge there is amazing! An incredibly nice person And will set you up with any tours,...

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Helpful?
Thank 990blaiser
Fernando X, Gerente at Casa Encantada, responded to this review

Dear Guest, Thank you very much for sharing such great experience while staying with us at Casa Encantada. We are so glad that you've enjoyed your visit so much, we are considering your comments regarding bed comfortability. We really hope to be at your service again very soon. Sincerely,

San Diego, California
Reviewed 3 weeks ago via mobile

My girlfriend and I stayed in Room #1 for 3 nights. The hotel is beautiful. The staff is friendly and bilingual. The free breakfast is also pretty good. Unfortunately, our experience was less than satisfactory. We were woken up each of the 3 mornings between 6:30-7:30am to extremely loud sounds coming from the second floor. Above our room is the...

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1Thank DaGrisa
Fernando X, Gerente at Casa Encantada, responded to this review

Dear Mr. Grisa, Thank you very much for sharing your comments with us. We would like to apologize for the inconveniences experienced during your most recent stay. Your opinion is really helpful since gives our team the opportunity to improve on the weaknesses you pointed of our service and turn them into strengths to prevent similar situations to happen again...

Kaneohe, Hawaii
Reviewed 20 September 2016

This was our first stop after 3 flights of travels from Hawaii. Beautiful hotel, great service. The path to our door might have been my favorite thing?! Stepping stones over water. Candles everywhere in the evenings. Awesome free breakfast on the rooftop. Great, quiet location, short walk to main square. Awesome shower, felt great on sore from traveling muscles. Would...

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Helpful?
Thank Amy R
Fernando X, Gerente at Casa Encantada, responded to this review

Dear Mrs. Amy R, We would like to thank you so much for sharing such glowing review regarding your most recent stay with us. Our team at our cozy and little casa will be more than glad to be at your service again when you come back, hope to see you soon! Sincerely,

Burnaby, BC
Reviewed 5 September 2016

I absolutely loved this small hotel. The room was quaint, but very comfortable. The bed was great, the wifi was strong, and the staff was very helpful. Security was also very good - you had to ring the doorbell to get inside. It's an easy walk to everything in town, and very comfortable all around.

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Helpful?
Thank BigTim78
Fernando X, Gerente at Casa Encantada, responded to this review

Dear Guest, Thank you so much for sharing your experience to us. We are so glad that you've enjoyed your stay so much. We really hope to be at your service again! Sincerely,

Folsom, California
Reviewed 5 September 2016

I loved the facilities and friendly staff . I stayed on two different occasions . The staff went the extra mile for me. Staff includes the folks in the restaurant. I chose the room on the second stay - although quaint the room is too small and temperature control was difficult.

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Helpful?
Thank sergo4982
Fernando X, Gerente at Casa Encantada, responded to this review

Dear guest, Thank you so much for sharing your experience and comments, we are so glad our staff and facilities made your stay as pleasant as expected. We hope to see you again soon! Warm wishes,

Guatemala
Reviewed 28 August 2016

If you're looking for a cosy little place to stay in Antigua, this is it! What we enjoyed most was the breakfast area up on the roof. Delicious fresh fruit juices and jams and a variety of things to choose from for breakfast. The views of the volcanos and the flowers in the garden down below are priceless! The staff...

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2Thank dklinda
Fernando X, Gerente at Casa Encantada, responded to this review

Dear Guest, We would like to thank you for sharing your experience with us and with the traveller community on Trip Advisor that for sure will find your opinion very useful to decide to stay with us. We are so glad that you've enjoyed so much Breakfast and views on our terrace. We hope that you come back soon! Sincerely,

Reviewed 19 August 2016 via mobile

It was a lovely romantic weekend, the hotel is perfect for couples. The staff is super nice, the breakfast is include in the rate. The only thing that I would change is the fact that you can have dinner there. I totally recommended this hotel and Antigua !

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Helpful?
Thank Viri H
Fernando X, Manager at Casa Encantada, responded to this review

Dear Viri H, Thank you for taking the time to share your experience with us! We'll definetly take your comments into consideration to improve on our service quality, we hope that you return soon! Warm wishes,

Germantown, Maryland
Reviewed 16 August 2016

This was a great place to call home for a few days. The only things I would note are: the front rooms are noisy all night because its on a main street that trucks and buses go through quite often; there is only one person working most of the time, so don't expect a huge staff. Otherwise, comfortable room, bathroom...

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Thank Ufruth
Fernando X, Manager at Casa Encantada, responded to this review

Dear Guest, We appreciate very much your opinion regarding your most recent stay with us. Thank you for your recommendations and for sharing them to the traveller community. We hope that you visit us again in a near future! Warm wishes,

Reviewed 11 August 2016

I stayed with my husband at Casa Encatada for one night. The service is very good, you will find enough privacy and a lovely roof where the breakfast is served also bar. If you are looking the advantages of bigger hotels, you can also get a pass to visit Porta Hotel antigua, to enjoy pool, jacuzzi and massage services. The...

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Helpful?
Thank Evelyn R
Fernando X, Manager at Casa Encantada, responded to this review

Dear Mrs. Evelyn R, Thank you so much for sharing your opinion regarding your most recent visit to Casa Encantada. We are really glad that you've enjoyed your stay with us and we hope that you can visit us again soon! Warm wishes,

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Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Breakfast
  • Room Service
  • Airport Transportation
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Casa Encantada is Antigua's newest boutique hotel and exemplifies a small, elegant, understated hotel with the utmost in comfort and personal service. For the convenience of the international traveler, members of the staff are fluent in English, French and Spanish. Located in the historic city of Antigua, Casa Encantada features nine individually decorated guest rooms and a magnificent terrace suite. The breakfast-terrace and bar overlook the flowering gardens and private pool, which are nestled in a courtyard amidst hanging bougainvillea and towering shade trees. ... more   less 

Additional Information about Casa Encantada

Address: 9a Calle Poniente y 4a Avenida sur Esquina # 1, Antigua 03001, Guatemala
Region: Guatemala > Sacatepequez Department > Antigua
Price Range: $132 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Encantada 4*
Number of rooms: 10
Reservation Options:
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Also Known As:
Casa Encantada Antigua Guatemala
Casa Encantada Hotel Antigua Guatemala
Hotel Style:
#4 Romantic Hotel in Antigua
#5 Green Hotel in Antigua
#6 Luxury Hotel in Antigua
#11 Business Hotel in Antigua
#13 Family Hotel in Antigua
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Questions & Answers

Here's what travellers have asked, with answers from Casa Encantada staff and other travellers.
1 question
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Questions? Get answers from Casa Encantada staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room #1 was nice, interior view of the pool. Excellent and huge bathroom!”
 of 5 bubbles 990blaiser, 20 Nov 2016 | Read review
“Room 3 is perfect. Room 7 too small”
 of 5 bubbles sergo4982, 5 Sep 2016 | Read review
“Ask for the "paso de agua" or second floor rooms that are more private and apart of street.”
 of 5 bubbles 2evelynr, 11 Aug 2016 | Read review
“Rooms on top floor are a little noisier and a little less private--but have good access to the rooftop.”
 of 5 bubbles CharlyMoragaCA, 17 Jul 2016 | Read review
“We loved the room across the little pond on the first floor. It's away from everyone else, quite and super cozy.”
 of 5 bubbles river271, 31 May 2016 | Read review
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