El Carmen Hotel

El Carmen Hotel

3 Avenida Norte No. 9, Antigua 03001 Guatemala
Traveller (123)
Room & Suite (28)
Beautiful, quaint and clean!
Dining (21)

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About

4.0
#29 of 95 hotels in Antigua
4.8 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
3.8 of 5 bubbles
Value

El Carmen Hotel is an excellent choice for travellers visiting Antigua, offering a charming environment alongside many helpful amenities designed to enhance your stay.

As your “home away from home,” the hotel rooms offer a flat screen TV, and getting online is easy, with free wifi available.

Guests have access to 24 hour front desk, a concierge, and a rooftop terrace while staying at El Carmen Hotel. In addition, El Carmen Hotel offers breakfast, which will help make your Antigua trip additionally gratifying.

Close to some of Antigua's most popular landmarks, such as Cathedral de Santiago (0.1 km) and Convento de las Capuchinas (0.2 km), El Carmen Hotel is a great destination for tourists.

Antigua has plenty of sushi restaurants. So when you’re here, be sure to check out popular spots like Miso, Kabuki, and Akai Sushi & Oriental, which are serving up some great dishes.

If you’re looking for things to do, you can check out Cerro de la Cruz (0.7 km), Caoba Farms (1.4 km), or Casa Santo Domingo Museums (0.5 km), which are popular attractions amongst tourists, and they are all within walking distance.

Enjoy your stay in Antigua!

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Property amenities
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Rooftop terrace
Baggage storage
24-hour front desk
Laundry service
Wifi
Coffee shop
Breakfast available
Breakfast in the room
Concierge
Non-smoking hotel
Sun terrace
Room features
Housekeeping
Safe
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Spanish

Location

3 Avenida Norte No. 9, Antigua 03001 Guatemala
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
La Aurora Airport
22.2 km
See all flights
339Reviews9Q+A40Room tips
Traveller rating
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  • 18
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Detailed Reviews
samsara10s wrote a review Jan 2020
Newmarket, United Kingdom
5.0 of 5 bubbles
This hotel is well located in easy reach of the main tourist areas.

Rooms open onto an internal courtyard which can mean it’s a little echoey and noisy at times and the only window in our room was also onto the courtyard so there was no natural light in the room.

The room was well equipped and had air conditioning. The bed in our room was super comfy- the best I’ve ever experienced in a hotel. The bathroom was lovely, clean and modern. The shower head was fixed to the ceiling making it a bit tricky to rinse long hair.

Breakfast is served on the roof terrace which has a great volcano view.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from elcarmenhotel, Director de Relaciones con Clientes at El Carmen Hotel
Responded Jan 2, 2020
Thank you for your comments. We are glad to hear that you enjoyed our location in Antigua, our breakfast served in the terrace and our rooms, especially our beds. We hope that you had a pleasant stay with us!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lars A wrote a review Feb 2020
Helsingborg, Sweden
3.0 of 5 bubbles
When we arrived the man i the reception wouldn't let us in until we had paid the fee in full. But as we were unsure about what card to use we needed wi-fi to check the status of our accounts.
The man was extremely hesitant to do this. We had to literally swear to pay a.s.a.p. to get the wi-fi password. This was a bad start of our stay at El Carmen, and one that we found rude and unnecessary.
Apart from that, the hotel has a great location very close to the heart of Antigua, a good breakfast served on the roof terrance, and a comfortable bed. Our room was extremely small, but this probably varies from room to room.
Read more
Date of stay: January 2020
3.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from elcarmenhotel, Director de Relaciones con Clientes at El Carmen Hotel
Responded Mar 16, 2020
Thank you for letting us know about this. We’re sorry you had a bad experience with our staff. We will make sure this doesn’t happen again. We are happy to hear that you enjoyed our location in Antigua and the breakfast served on our terrace.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
David L wrote a review May 2021
5.0 of 5 bubbles
There are so many excellent things to mention about El Carmen Hotel. It is in a prime location that leaves you a block from the Central park and a couple of blocks from the Arch. So many great restaurants and bars located near by. The staff here is friendly and happy to help when asked upon. Walking into the courtyard and having free wi-fi to enjoy a nice coffee in a shaded area. The terrace upstairs allows you to have a great view while enjoying an included breakfast with your stay. The food is excellent and the staff that helps you enjoy your free breakfast is great. The rooms have A/C which is huge when it can get a little muggy and humid during the daytime in the right season. I was able to connect my firestick and let the kids enjoy disney plus on downtime, which was huge. The beds are super comfy. 100% coming back to this awesome cozy hotel.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Carmen Hotels, General Manager at El Carmen Hotel
Responded Jul 2, 2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our location in Antigua. We hope to see you again very soon!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marie00000 wrote a review Aug 2022
Guatemala City, Guatemala
1.0 of 5 bubbles
Compared with other hotels in antigua, not worth the price. Not particularly nice-looking either in the rooms or in the patio, loud, washed with a smelly detergent, with curtains that don’t protect from the light outside the room. Quite bad service compared with other places in Guatemala, weird vibe from the lady at the reception, definitely not welcoming.
Positive : the beautiful view from the terrasse, some of the staff
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Carmen Hotels, General Manager at El Carmen Hotel
Responded Aug 27, 2022
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Olman A wrote a review Nov 2020
5.0 of 5 bubbles
I just visit Guatemala for the first time and visit the Colonial City of Antigua! My wife and I stayed at Hotel El Carmen. The Hotel environment was wonderful and all the staff was very friendly and attentive. In addition the Hotel location was very convenient to explore everything around this city. Their breakfasts options were the best... Fruits and orange juice were always included and served before the breakfast was ready. Their coffee was excellent and always freshly brewed. I definitely recommend El Carmen to any visitor.
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Date of stay: November 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Just ask for the best rooms available and check them out. Staff is very friendly and helpful
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Carmen Hotel, General Manager at El Carmen Hotel
Responded Dec 2, 2020
We are so glad to hear that you enjoyed your stay with us, our location in Antigua, coffee and breakfasts. Thank you for your comments!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jackie G wrote a review May 2023
5.0 of 5 bubbles
I really enjoyed my stay at this hotel and would definitely come back. Upon arrival we were greeted with a drink (non alcoholic ) which gave it a nice touch. The room was very clean and as pictured and the bed and pillows were very comfy. The Air conditioner worked great also. The front desk staff was very welcoming, professional, and friendly. Overall, the customer service was excellent.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Carmen Hotels, General Manager at El Carmen Hotel
Responded May 30, 2023
Thank you for taking the time to share your feedback! We are happy to hear that you enjoyed your stay with us.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JamesSPCummins wrote a review May 2023
Halifax, Canada
2.0 of 5 bubbles
Very central location and clean room; DO NOT book tours or transfers through them. The airport pick up was a van with a single bench with no seatbelts weaving speedily through the glutted Guatemala City traffic. The tour we took to Chichicastenago crammed us like sardines into an overheated van, with a bag lunch that included a sandwich of blue-green moldy bread. The departure transfer to another city was seven hours late, and we missed an entire day having to wait around on only a two week trip. The hotel also tried its very hardest to find anything they could charge us for at the end. But it is a very central location with a clean room and free breakfast on a rooftop terrace overlooking the mountains. Just don't give them a dime outside your booking fee. You will regret it.
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Date of stay: April 2023
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Again, avoid their tours and transfers!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Carmen Hotels, General Manager at El Carmen Hotel
Responded May 2, 2023
We value your comments and appreciate you taking the time to review your experience. We are sorry to hear about your experience with the tours, we would appreciate it if you could contact us and provide more information about where you booked each tour so we can take a deeper look at the situation. We take these comments very seriously and we are constantly working hard to improve every service we provide.
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Report response as inappropriate
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Deb T wrote a review Nov 2022
San Marcos Department, Guatemala
5.0 of 5 bubbles
This hotel is so close to Central Park and many other extras. The staff is friendly, helpful and polite. The room was very clean and comfortable and spacious. I loved that the dressing area was separate from the toilet and shower. The terrace/restaurant has the most amazing view and excellent food. I will be staying here again and I highly recommend it. One other thing, the parking lot for the included parking is only about 3 blocks away and is very secure.
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Date of stay: October 2022
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Carmen Hotels, General Manager at El Carmen Hotel
Responded Nov 17, 2022
Thank you for the great review of our hotel! We are glad to hear that you enjoyed your stay and we hope to see you again very soon.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
S. D. wrote a review Dec 2022
5.0 of 5 bubbles
The staff were beyond respectful. Everything was done to the most professional level. The rooftop view is amazing. The hotel is close to basically everything while at the same time having very quiet rooms. I really loved everything about it! The airport shuttle drivers they can contract on the guests' behalf are also exemplary. They keep up with daily events and our driver knew that we would need to leave the hotel earlier than anticipated due to planned road closures due to protests. It really was a wonderful place to stay.
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Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Carmen Hotels, General Manager at El Carmen Hotel
Responded Jan 19, 2023
Thank you for your great review Shana! We are glad to hear that you enjoyed your stay with us
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rob M wrote a review Nov 2023
Roatan, Honduras
5.0 of 5 bubbles
Centrally located close to the City Square so walking to all the attractions was very easy. Room was clean and quiet and very comfortable and cozy. The rooftop restaurant where breakfast was included had stunning views of the surrounding area. I had the ham and cheese omelette, it went above and beyond a normal included breakfast. A wonderful experience, would stay here again!
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Date of stay: November 2023Trip type: Travelled as a couple
Room Tip: Guatemala can be hit or miss with travel times in general. No different in Antigua. This is a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from El Carmen Hotels, General Manager at El Carmen Hotel
Responded Dec 30, 2023
Thank you for your great review, we are glad to hear that you enjoyed our location and our breakfast.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diego M asked a question Mar 2023
San Jose, Costa Rica6 contributions
Buen día Uds tienen opción de guardar las maletas
Answer from Deb T
San Marcos Department, Guatemala19 contributions2 helpful votes
Nos permitieron durante una de nuestras estadías guardar nuestro equipaje cuando llegamos temprano.
iangetoverhere asked a question Feb 2023
West Bay, Honduras123 contributions35 helpful votes
Do you have a currency exchange office ?? Or is small US currency ok ??
Sara P asked a question Aug 2016
San Pedro Sula, Honduras1 contribution
¿A que correo puedo escribir para solicitar informacion del hotel?
Answer from elcarmenhotel
Antigua1 contribution
Buenas tardes Sara, este medio no nos permite escribir direcciones pero nos puede buscar en internet
Answer from elcarmenhotel
Antigua1 contribution
Good day, we work with many different agencies who send many groups to our hotel so we might be the hotel you are looking for. Please let us know if you wish any further information.
Hugo R asked a question Aug 2017
San Pedro Sula, Honduras
Tienen Parqueo?
Answer from elcarmenhotel
Antigua1 contribution
Buen dia, le informamos que debido a la ubicación céntrica el hotel no cuenta con parqueo. Con gusto le podemos referir al parqueo mas cercano al momento de llegar al hotel.
Christina04 wrote a tip Apr 2024
Pleasanton, California132 contributions63 helpful votes
5.0 of 5 bubbles
"Eat at the hotel restaurant - top floor of hotel with great views."
Read full review
sdigian wrote a tip Jan 2024
Toronto, Canada135 contributions89 helpful votes
4.0 of 5 bubbles
"Let the water run a couple of minutes in the shower unless you like cool showers"
Read full review
Rob M wrote a tip Nov 2023
Roatan, Honduras3 contributions
5.0 of 5 bubbles
"Guatemala can be hit or miss with travel times in general. No different in Antigua. This is a walking part of the City."
Read full review
Maria wrote a tip Sep 2023
3 contributions
5.0 of 5 bubbles
"If you bring dollars make sure that they are new without stains or wrinkles because they are not received."
Read full review
Maria M wrote a tip Jul 2023
Tampa, Florida308 contributions84 helpful votes
5.0 of 5 bubbles
"Please dine at the hotel resturant. You will not be disappointed and the service was wonderful."
Read full review
Not the right property for you?
There are more places to choose from in the Antigua area.
PRICE RANGE
C$94 - C$183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel el carmen
LOCATION
GuatemalaSacatepequez DepartmentAntigua
NUMBER OF ROOMS
22
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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El Carmen Hotel - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about El Carmen Hotel
Which popular attractions are close to El Carmen Hotel?
Nearby attractions include Casa del Jade (0.06 km), Antigua Foodie Tours (0.3 km), and Casa Santo Domingo Museums (0.4 km).
What are some of the property amenities at El Carmen Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and airport transportation.
What food & drink options are available at El Carmen Hotel?
Guests can enjoy free breakfast during their stay.
What are some restaurants close to El Carmen Hotel?
Conveniently located restaurants include Adra Kitchen, Restaurante Las Antorchas, and El Criollo.
Does El Carmen Hotel have airport transportation?
Yes, El Carmen Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is El Carmen Hotel located near the city centre?
Yes, it is 0.2 km away from the centre of Antigua.
Are pets allowed at El Carmen Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at El Carmen Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to El Carmen Hotel?
Many travellers enjoy visiting Iglesia de San Francisco El Grande (0.5 km), Real Palacio (0.1 km), and Casa Popenoe (0.3 km).
Is El Carmen Hotel accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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