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Sheraton Montazah Hotel

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Sheraton Montazah Hotel
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525 Reviews from our TripAdvisor Community

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Showing 429: English reviews
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Reviewed 3 days ago NEWvia mobile

Awesome and outstanding vacation , I think the customer has an obligation to be nice to the staff so he gets the best service. We arrived on Wednesday 15th for a week , only disappointment I have the internet ( daily change pass word / and the speed) comparing to Marriott - however Eithar the guest relation manager accommodate the...

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Thank Mohammad A
Gdansk, Poland
Reviewed 5 days ago NEWvia mobile

I haven't known that Sheraton runs 2 stars hotels. What's a uncomfortable, ugly, unpleasant and poor place. Room was very poor and very noisy it just by the main road and windows are not tight at all and not sound proof. Breakfast is very poor, gym very poor, internet very poor. Everything is very poor. "Italian" restaurant even worse. Don't...

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1Thank JacekBJ
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, Thank You very much for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria. Please accept our apologies that our hotel was not up to your satisfaction. On the other hand, I would like to express my sincere appreciation for your nice comments noted with regards to our staff being nice and helpful. Once again...

Reviewed 1 week ago via mobile

the service there started when the hotel stuff texted me advised that the room was ready and if there is any specific request that I required 3 hours before check I time location is amazing small but very clean rooms

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Thank Bero305
Reviewed 4 weeks ago via mobile

Hotel's location is ok and view is nice. What made the stay horrible is their policy about food and beverages!!! Guests are not allowed to admit any food or beverages into the hotel up to their rooms!!!! I am obliged to order food and water and everything from the hotel!!!! I have a four year kid and he demands certain...

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2Thank gina k
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, I would like to express my sincere thanks for choosing the Sheraton Montazah for your stay in Alexandria and for having taken the time to post your experience on a trip advisor. Kindly rest assured that we do our utmost efforts to better meet our dear guests expectations, knowing that customer care, guest satisfaction and respect are...

Cairo, Al Qahirah, Egypt
Reviewed 21 February 2017

I always stay in Sheraton Montazah in Alexandria. I like this hotel because of its location. The room was clean, with great panoramic view of sea and Montazah. The staff is friendly and quick responsive. The only concern was that the bathroom was not perfect.

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1Thank Mahmoud E
Kuala Lumpur
Reviewed 16 February 2017 via mobile

Visited Alexandria on 8/1/2017 with family and friends..Because we have been to Alexandria several times, we decided to stay in a hotel as it is a long journey to Alex from Cairo.We checked in late afternoon - checked in was very slow and frustrating.Front office acted as if our group could not afford to stay in their hotel.We booked with...

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2Thank Ina M
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, I would like to express my sincere appreciation for choosing the Sheraton Montazah Hotel for your stay in Alexandria, and also for having taken the time to share your very constructive feedback noted during your stay with us. Kindly note that every single comment noted, such as the slow service and/or the unfriendly staff, have been seriously...

Reviewed 14 February 2017 via mobile

The hotel is located at the eastern end of the city sea coast even-though it is facing the amazing Montazah Palace and Garden where you can enjoy the royal family era The food is delicious, view is amazing for the see view rooms they provided a complementary sea view room ( you can walk to the western part of the...

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1Thank Alaa G
Dubai, United Arab Emirates
Reviewed 5 February 2017 via mobile

Been to Sheraton montazah for 1 night on business. Aside from the location, pretty much everything else is shabby and poor. Starting from the front office exec who treated me like he is doing me a favour by checking me in, to the out-of-time interiors, to the tiny room with old furniture.

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1Thank Mohammed S
MSalem2013, Director Of Guest Services at Sheraton Montazah Hotel, responded to this review

Dear Mohammed S. , Thank you for staying with us recently and secondly thank you for having taken the time to post your review on Tripadvisor. I have taken particular note of your suggestion that the hotel needs refurbishment/redecoration. Please rest assured that we do take your feedback very serious and that we will do our utmost to better meet...

Cairo, Egypt
Reviewed 4 February 2017

The hotel is overall very good +ve points: ========= * Very good breakfast buffet * Very friendly room service * Amazing view for some of the rooms * Very helpful welcoming people in front of the hotel * tasty in room diner -ve points: ======== * Small reception * very bad weather It was raining all day by the end...

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1Thank rfayez
Reviewed 25 January 2017 via mobile

This is the worst accommodation for me ever !! You will not sleep at all as hummering sounds over your head from the hotel all the time with non stop even after mentioning to them, this doesn't belong to even 1 star Hotel, I'm seriously disappointed & will never try this Hotel ever once more. Besides I reserved sea view...

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2Thank Noha M
Islam M, Manager at Sheraton Montazah Hotel, responded to this review

Dear Valued Guest, I would like to thank you for choosing the Sheraton Montazah Hotel for your esteemed stay in Alexandria and for your constructive comments noted during your stay with us. Please accept our sincere apologies that your stay with us was not up to your expectations. On the other hand, I would like to assure you that every...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Montazah,overlooking King's Farouk Palace and gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive, you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one. ... more   less 

Additional Information about Sheraton Montazah Hotel

Address: El Corniche Road, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Price Range: $111 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Montazah Hotel 5*
Number of rooms: 296
Reservation Options:
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Also Known As:
Sheraton Hotel Alexandria
Sheraton Alexandria
Alexandria Sheraton
Hotel Style:
#12 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Montazah Hotel staff and other travellers.
8 questions
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Questions? Get answers from Sheraton Montazah Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor elevator front rooms”
 of 5 bubbles rfayez, 4 Feb 2017 | Read review
“Your are at the mercy of these VERY COLD customer service people. Good luck.”
 of 5 bubbles johnsonshan, 1 Nov 2016 | Read review
“Request a sea view room on a higher floor.”
  • View from our 12th floor room
 of 5 bubbles rehamshadi, 12 Oct 2016 | Read review
“Try to get one in the front with sea vieuw”
 of 5 bubbles FredS613, 3 Oct 2016 | Read review
“Get a sea view room in a high floor 7 > 14”
 of 5 bubbles 591ahmedr, 1 Oct 2016 | Read review
5 of 5