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3.5
#6 of 57 hotels in Alexandria
Location
Cleanliness
Service
Value
Sheraton Montazah Hotel near Montazah Palace features gardens on one side and the bright blue waters of the Mediterranean Sea on the other.From the moment you arrive at our hotel in Alexandria, Egypt you will receive the warmest welcome from attentive and responsive staff whose mission is to make your stay a relaxing and unforgettable one.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in Alexandria, the Sheraton Montazah Hotel garners acclaim for its pristine and spacious rooms with awe-inspiring views, although a few patrons have noted maintenance issues. Guests often commend the establishment for delivering outstanding value, underlined by the quality of food and service, within a family-friendly setting. The hotel's ambiance radiates warmth and welcome, complemented by its stylish decor and scenic environs.
Its diverse amenities, including well-kept pools and beaches, alongside the remarkable service provided by a dedicated staff, are consistently acknowledged by visitors. The hotel's prime location offers easy access to local sights and captivating sea vistas.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Economical
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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The location of this hotel is quite exquisite and the views from the sea-view rooms is priceless. It’s better suited for leisure since its next to montazah palace and district. The f&b are average and the staff friendliness is average too. Try to get high floor rooms since the hotel is very busy and very loud at night.
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Date of stay: June 2019
Rooms
Cleanliness
Service
Trip type: Travelled on business
Room Tip:High floor rooms are better and quieter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lying in a premium location just next to Montazah gardens and overlooking the Mediterranean sea, the hotel is very accessible. Near to plenty of restaurants and attractions. The hotel front is under major renovations, I hope the rooms will have that too as it is the same for years now and need renovations as soon as possible. The check-in process was fast and very professional. The room had a side sea view which was fine, it was a small room as nearly all rooms are. The furniture of the room needs renovations. Housekeeping was good but should give attention to wardrobe cleaning. Breakfast was acceptable, staff were very friendly. Overall experience was very good.
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Date of stay: June 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Very nice place, stuff are very friendly and helpful. Food is good. Beach is very nice. The room view is perfect you can see the sea directly and the Montaza palace garden, You can walk to the palace. The only comment I have is that the hotel is very old it needs to be renewed, but the hotel is still a nice place to stay
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
During my families stay we occupied 3 rooms and the Presidential Suite. Upon arrival there was a small issue that the GM was able to quickly resolve. The breakfast everyday was delicious the servers were extremely helpful with our off the menu requests. The beach attendants were working very hard on a daily basis to keep the beach clean for guests. The club lounge attendants always made sure that we were happy during our stay. I would highly recommend this hotel if your staying in Alexandria.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I went from a Sheraton in the United States to this Alexandria Sheraton. The contrast is mind blowing. If you are from the United States, think motel 6. I was shocked that this is a Sheraton.
The AC control are two dials. They looked like they are from 80s. Only heating was working. Everything was like from 1980s. They are tired and appeared dirty.
There was a gap in the balcony wall near the balcony door. Cold air blew inside. I found this because the curtains moved.
There are rusts in the ceiling. That's right. The ceiling inside the bathroom and around the cabinets are metal panels. A lightbulb dropped out of the socket in the bathroom.
The toilet tank occasionally leaked water and it won't flush. I opened the water tank to fix it and they tied foam inside as the floatation. And the foam is breaking down.
Do not trust the Marriott Sheraton website pictures. Avoid this Sheraton at all costs.
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Date of stay: January 2022Trip type: Travelled with friends
Room Tip:Do not stay here. The inside is terrible.
It's far from the center of the town
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mona Basyouni, Other at Sheraton Montazah Hotel
Responded Feb 10, 2022
Dear Valued Guest, Thank you for the current review, regards the atmosphere you touched around The Sheraton Montazah Hotel. As you may be aware, we are currently in the process of rejuvenating and reconditioning the hotel to ensure that our guests continue to receive high standards. we reviewed your comments concerning your recent stay with us at the Sheraton Montazah Hotel, and we do assure you that we Do take all comments seriously and share them with our staff leaders, so we may resolve any issues in the future. Once again "Thank You" for your time and your understanding and please accept our sincere apologies for the unexpected inconvenience that might have been encountered during your visit. Looking forward to welcoming you and your valuable comments. Best Regards, The Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel with a fascinating view on the sea. Wonderful staff every where at the hotel. Many thanks go to Mr. Eslam Mahrous. He is not just a hotel manager, he is a great human being. He would take care of you as if you are at his own house. In concrete terms : the hospitality industry would be proud of people like him.
Many thanks to Eman and Heba from housekeeping as well, for their sincere services. They would treat you in such a warm way until you feel that you are part of their family member.
Restaurant staff are not less, they are always ready to fulfill your request and they save no efforts to make your breakfast experience a great one.
In a word, the hotel has an exceptional value : its people.
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Date of stay: October 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff is always the main differentiator for Sheraton Motazah, they're really helpful, supportive, smily, and make you feel home. Even before my stay, I received a welcome note as a platinum member to ensure a comfort stay and the hotel has done the required upgrade to considering my requirements. I also received multiple calls during my stay to ensure every thing is in place.
Breakfast & lonuge quality was really high and service staff was always at there with a usual hospitality. My comment only to have different items on the breakfast menu during the week. Room was always clean, a few things were not working and the team has done the required fixes on time.
Beach & pool staff also were very nice. pool quality is perfect, beach also is good as well but needs more work to handle the sea weeds. I suggest to have some dedicated machine, instead of manual cleaning and to be more efficient. I've seen also beach team working on cleaning up the water from manually to have better experience and it has really helped.
Decoration and furniture I'd say it's a bit old, that's why there's a running renovation project but it needs to run faster as it's been a long time.
Overall experience was really nice & cozy. Sheraton Montazah is my preferred option in Alexandria.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I visited this hotel in Sept 2021, they claim to be safe and follow Corona protocol, but really nobody cares. The rooms are old, restaurants have significantly deteriorated over the years, the lounge is a joke, stay away from this hotel!! Nobody is caring to wear a face mask, people are smoking in elevators, nobody cares even after pointing this out to management several times. It seems Egyptian culture someone said…..dont go here… it will spoil your trip.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From the first moment I made my reservation, I was interacted with by the Guest relation and asked if I was planning something to offer assistance. As soon as they knew it was my wedding anniversary, they told me that they would reserve a suitable room and prepare a suitable cake for this occasion, and as soon as I arrived, I was contacted by the Customer Satisfaction Department ( Nourhan) came to tell me that everything was ready, and the receptionist (Yasmine) booked the best room facing the sea with a wonderful panoramic view. They made a cake suitable for this occasion, and wherever I moved, I found a welcome everywhere from everyone, especially Mohamed Abdel Fadil from the main restaurant throughout the visit. I thank everyone for the warm welcome and the promise to visit again
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mahmoud Salem, General Manager at Sheraton Montazah Hotel
Responded Jan 17, 2024
Dear Valued Guest, We are deeply touched by your beautiful review and the glowing praise you've given our team. Reading your words about your wedding anniversary celebration brings immense joy to everyone here at [Hotel Name]. From the moment you booked, our Guest Relations team, Nourhan from Customer Satisfaction, Yasmine at the front desk, and Mohamed Abdel Fadil from the restaurant, all aimed to make your experience truly unforgettable. Their dedication and genuine warmth are what we strive for each day. Thank you for choosing us to share this special occasion with, and for the promise to return. We eagerly await your next visit to create another memory that will leave you smiling. Sincerely The Hotel Management
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Wonderful people , great services, excellent location. The beach restaurant has one of thé chefs (chef Sayed El Gendy), unique taste and wonderful services by all servers and management.
Love the place
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Date of stay: June 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Alexandria area.
PRICE RANGE
C$140 - C$148 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton hotel alexandria, sheraton alexandria, alexandria sheraton
LOCATION
EgyptAlexandria GovernorateAlexandria
NUMBER OF ROOMS
296
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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