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Helnan Palestine Hotel

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Helnan Palestine Hotel
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364 Reviews from our TripAdvisor Community

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Showing 303: English reviews
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Reviewed 1 week ago via mobile

Woooow, Now I can admit that I already visit Alexandria, Every time I was here in Alexandria for fun,business or even with family, It was look like any city in Egypt But that time here in such hotel like Helnan, It's different and I can say that I am in the most beautiful city in Egypt. Wonderful days. I hope...

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Helpful?
Thank Alaa S
Ahmedalimohamed, Public Relations Manager at Helnan Palestine Hotel, responded to this review

Dear Sir Thank you so much for your review of our Hotel we are pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely, Mostafa M. Siginy Public Relation Department

Reviewed 1 week ago via mobile

We were never allowed in the pub for a quick meal and a drink, the guy said, couples are only allowed in, in a real impolite and unfriendly way, a guy named Mina is a bad image for egyption hospitality

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Thank Amir F
Reviewed 2 weeks ago via mobile

Stayed there for 2 nights, it was an unforgettable holiday. Kids enjoyed the heated pool and the sand. Me and my husband enjoyed the heavenly see view from the pool, the beach, the room and the restaurant! U can enjoy it everywhere :) the breakfast was great in both quality and variety, very luxurious buffet, and lovely restaurant atmosphere. Stuff...

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Thank yousrahindam
Ahmedalimohamed, Public Relations Manager at Helnan Palestine Hotel, responded to this review

Dear Sir Thank you so much for your review of our Hotel we are pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely, Mostafa M. Siginy Public Relation Department

Cairo, Egypt
Reviewed 2 weeks ago via mobile

The breakfast buffet boasts a wide selection of food, though terrible coffee. The rooms are clean and comfortable with amazing views. The staff are extremely cordial and friendly. The beach is tiny. The pool is equally small. The restaurants in the hotel serve mediocre food. The spa and gym are big disappointments. The children's play area can be better, but...

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Thank marwabal
Mexico City, Mexico
Reviewed 3 weeks ago

Wonderful hotel inside Monthaphar Palace, full of history, from my room I could see the palace, the sea, very good food, great service, loved the gifts they let you in the room and fruits, , gardens of the palace you can walk,

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Thank Firenze333
Ahmedalimohamed, Public Relations Manager at Helnan Palestine Hotel, responded to this review

Dear Sir Thank you so much for your review of our Hotel we are pleased to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely, Mostafa M. Siginy Public Relation Department

Egypt
Reviewed 3 weeks ago via mobile

My husband and I came for a weeekend to celebrate our anniversary First of all, when we were checking in, the receptionist told us: "it seems you booked king bed and non-smoking" which is true, then she told us "I'm sorry we only have twin beds, otherwise you can wait for 3 hours until another room is empty"!! How disappointing...

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Thank ABadrashini
Cairo, Egypt
Reviewed 4 weeks ago

"Fast check in-check out , Location are amazing and balcony on sae View is fabulous . A veary fast Room service ,"breakfast was perfect and delicious with lots of varaities Perfect wifi  And Security is very good.  

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Helpful?
Thank maha m
Ahmedalimohamed, Public Relations Manager at Helnan Palestine Hotel, responded to this review

Dear Sir Thank you so much for your review of our Hotel we are pleased to hear you enjoyed your stay with us. so we value your feedback We hope you will visit us again. Sincerely, Mostafa M. Siginy Public Relation Department

Kolkata (Calcutta), India
Reviewed 14 February 2017

Nice 5 star property in Alexandria, Egypt. Well decorated reception and lobby impress the guests. The rooms are quite good and comfortable. The breakfast is great with several varieties but the nice behavior of the staff members requires special mention. Overall a real 5 star Hotel which is obviously recommended.

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Thank Partho_66
Ahmedalimohamed, Public Relations Manager at Helnan Palestine Hotel, responded to this review

Dear Sir Thank you so much for your review of our Hotel we are pleased to hear you enjoyed your stay with us. and thank you for bringing this to our attention .. so we value your feedback We hope you will visit us again. Sincerely, Mostafa M. Siginy Public Relation Department

Reviewed 5 February 2017 via mobile

i went there on 28 january it was so warm the room was so organised and was on sea view it has really fast room serveice and House Keeping the reception is clean and the open buffet has so much delicous food and the sea is looks so nice But the only thing that bothers me is the Wi-fi isnt...

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1Thank Kenzy A
Ahmedalimohamed, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Guest , Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

Reviewed 31 January 2017 via mobile

I was there in a scientific meeting. The hotel is so big, very elegant, very clean, a little noisy but because there is a huge amount of guests but that was not a problem for me. The accommodation was very fantastic with very quiet rooms which are also very ordered and very clean. Wish to go back again

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Helpful?
Thank Muhammad R
Ahmedalimohamed, Rooms Division Manager at Helnan Palestine Hotel, responded to this review

Dear Our Valid guest, Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ahmed Ali Rooms Division Manager rdm.alex@helnan.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
The Hotel is The civic & social center of Alexandria, known for its commitment to excellence in service & hospitality,The hotel is a five star deluxe hotel, situated in a unique location and embracing the Mediterranean and providing harmonious scenery. The vast magnificent gifts of nature, 350 acres of gardens and golden sandy beaches surround its bay. The hotel faces one of the most famous historical landmarks in Alexandria, "Royal Palace" which was once the site where the late Egyptian royal family vacationed. ... more   less 

Additional Information about Helnan Palestine Hotel

Address: Montazah Garden Palace, Alexandria 21599, Egypt
Region: Egypt > Alexandria Governorate > Alexandria
Price Range: $112 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Helnan Palestine Hotel 5*
Number of rooms: 218
Reservation Options:
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Also Known As:
Helnan Palestine Alexandria
Helnan Palestine Hotel Alexandria
Hotel Style:
#3 On the Beach Hotel in Alexandria
#4 Spa Hotel in Alexandria
#7 Business Hotel in Alexandria
#8 Luxury Hotel in Alexandria
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Questions & Answers

Here's what travellers have asked, with answers from Helnan Palestine Hotel staff and other travellers.
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Questions? Get answers from Helnan Palestine Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room with sea view”
 of 5 bubbles Firenze333, 4 Mar 2017 | Read review
“Upper floor, sea view room”
 of 5 bubbles 352deeb, 12 Jan 2017 | Read review
“Side view in summer (cooler and quieter), swimming area view starting from October.”
 of 5 bubbles monaamohsen, 31 Oct 2016 | Read review
“Room overlooking the king's palace is more tranquil and serene than the pool side view.”
 of 5 bubbles HananO_12, 22 Oct 2016 | Read review
“Sea Side, Bridge View”
 of 5 bubbles 822sherifd, 17 Oct 2016 | Read review
5 of 5