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The Luang Say Residence

Travellers' Choice award winner
May 7 May 8
1 room 2 adults 0 children
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The Luang Say Residence
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559 Reviews from our TripAdvisor Community

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Showing 410: English reviews
Seattle, Washington
Reviewed 7 February 2017

It's a lovely place with multiple buildings and each one has 4 units which are unusually large. A 4-poster bed, sep. sitting area, large bathroom with very large sep. shower (I wished that the handheld shower wouldn't be so small and spray all over the place and runs all over the place, right down to your bath mat; it's very...

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Helpful?
1Thank Marion W
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Marion W, Many thanks for sharing your positive feedback following your recent stay with us at Luang Say Residence. we are happy to hear that you enjoyed your stay with us. Thank you also for sharing your comments in regards to our small handheld shower. I will address these issues with my department managers and resolve it at the...

Scottsdale, Arizona
Reviewed 6 February 2017

Beautiful property with separate buildings with 4 rooms. Very nice bar and sitting room. There is a main dining room but several more tables on the wrap around porch for drinks and dining. Also a lovely pool. The staff were efficient and friendly.

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Helpful?
Thank Sue M
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Sue M, We are delighted to read your wonderful review on TripAdvisor. Thank you so much for your positive comments, especially on our staffs, which will help us and motivate us to strive for more perfection. Thank you again for choosing Luang Say residence and i very much hope to welcome you back soon. Kind Regards, Francis Fernandes. Hotel...

San Francisco, California
Reviewed 25 January 2017 via mobile

This is a lovely "residence" that has a main building with the lobby, bar, dining area including a large veranda where you can choose to have your meals. There are separate buildings that have 4 large rooms in each, perhaps accommodating up to 40 people is my guess. The grounds are lovely and include a pool, organic gardens and walkways...

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Helpful?
1Thank Jean G
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Jean G, We were delighted to read your enthusiastic review - thank you! It's particularly helpful for Trip Advisor readers to know there's lots to see and do here. Thank you also for your kind note on our charming colonial style property and our Facilities. we are looking forward to welcoming you again in not too distant future. Best...

Ottawa, Canada
Reviewed 25 January 2017

Luang Say Residence came highly recommended and it did not disappoint. While the hotel is only 6 years old, the architect has drawn his inspiration from the French colonial style of the 1930's or 40's. Our room was very spacious! With a balcony / terrace overlooking the pool, it was perfect. I see that other reviewers have raved about the...

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Helpful?
1Thank BRIAN R
Francis F, Manager at The Luang Say Residence, responded to this review

We very much appreciate your comments regarding your stay at The Luang Say Residence. It is always a pleasure to receive positive feedback. We have taken note of your comments in regards to WiFi being slow in your room as well as timings of our shuttle. we will address it and resolve it at the soonest. Thank you Brian, and...

Goodland, Florida
Reviewed 23 January 2017

Spectacular property, setting, food and staff...our favorite of our entire three week Indochina trip. They did everything right! Food is exceptional, suites elegant and comfortable. Colonial decor with lush landscaping and its own organic garden on the property supplying fruits and vegetables for the chef. Complimentary car service into town and bicycles available for use. Five stars.

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Helpful?
1Thank jnorman713
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Jnorman713, Many thanks for sharing your feedback following your recent stay with us at The Luang Say Residence. It is however always refreshing to receive positive comments about our property, service and staffs and I have shared your feedback with our team. We do take pride ourselves in providing the best service possible and ensuring every guest has a...

Singapore, Singapore
Reviewed 21 January 2017

We began our Luang Prabang adventures by staying at the Luang Say Residence, after arriving from Vientiane. Situated away from the main town area, Luang Say was a peaceful luxurious hotel with a colonial feel & architecture. The team of staff were very friendly and helpful, and their warmth made us feel extremely welcomed, and comfortable. As part of their...

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Helpful?
Thank DeclanLim
Francis F, Manager at The Luang Say Residence, responded to this review

Dear DeclanLim, Thank you for posting your comments on TripAdvisor. We are pleased to have you as our guest at The Luang Say Residence and it is truly encouraging to know that you had a great time with us, especially during the New Year Eve's celebrations. Also, Thank you for your lovely comments on our food selections (especially breakfast) at...

New York
Reviewed 21 January 2017 via mobile

Calm. Beauty. Service. Class. Each of the plantation styled rooms are more like a suite. Four poster bed. Sitting area with window seat. Porch for morning coffee or afternoon tea. Separate toilet. Two sinks. Open rain shower. Views of garden filled with palm and bamboo. And flowers. A lot of thought had gone into this lush spot. Best of all...

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Helpful?
Thank eawnyc
Francis F, Manager at The Luang Say Residence, responded to this review

Dear eawnyc, It was a great pleasure having you staying with us recently and I would like to thank you for taking the time to review The Luang Say Residence on TripAdvisor. We are pleased to know that you enjoyed your overall stay with us and do appreciate your kind words regarding the service experienced as well as the beautiful...

San Diego, California
Reviewed 12 January 2017

This hotel managed to pull off the impossible in Asia--fantastic service + comfortable bed + delicious food (especially the comfortable bed--these are nearly impossible to find in Asia!) Service was outstanding at the restaurant, though a bit slow during my one day at the pool. And many of the staff, who come from villages well outside the city, were not...

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Helpful?
Thank jho518
Francis F, Manager at The Luang Say Residence, responded to this review

Dear jho518, Many thanks for sharing your feedback following your recent stay with us at The Luang Say Residence and thank you sharing these lovely comments about your experience with us. We are happy to know that you had a great time and enjoyed your stay at our property. We Appreciate your comments on our service, comfy Beds and food,...

Reviewed 6 January 2017

I, together with my wife, Doris, were on the same TAUCK TOUR with Jackie's group of eight (Her previous reviewe several days ago) and experienced everything that Jackie expressed. The LUANG SAY RESIDENCE is superior; the property, the food, and the staff are "out of this world". I would be remiss if I failed to mention two very special staff...

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Helpful?
Thank Norbert L
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Norbert L, Thanks so much for the post! Much appreciated. And thank you for crediting our Staffs, especially Manon and Noy. Thank you again and looking forward to welcoming you again soon. Kind Regards, Francis. Hotel Manager

Reviewed 6 January 2017

We accounted our money on 23rd December at night, in our room at the Luang Say Residence, when we were packing our luggage. Early in the morning, at 6:15 on 24th December, we left the room to attend at Monks Ceremony and left the room key at reception desk. When we came back to the hotel, at 6:45, there was...

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Helpful?
4Thank Renato L
Francis F, Manager at The Luang Say Residence, responded to this review

Dear Renato L, Thank you for taking the time to share your comments following this most unfortunate incident. As I have previously explained to you earlier through e-mail, a full investigation had been undertaken together with the hotel executive committee, security, employee working on that day and the local authorities. This investigation has led us with no evidence whatsoever this...

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May 7 May 8
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Quaintly located in a lush landscaped garden, this luxurious property provides 5 colonial style buildings that include this fully decorated boutique resort. Other than leisure travelers, this property is also a perfect base for guests on transit since it’s only a short drive away from the airport and downtown. All the 24 suites are fully equipped with a flat screen television, personal mini bar, in-room safe and WiFi internet access. Featuring numerous onsite facilities such as a large swimming pool, dining room, library, foreign exchange service and laundry service. For explorations, guests can walk down the tree lined streets where you will find a wide range of restaurants, cafes, vibrant handicraft markets and the famous, Mekong River. The city also boasts its 32 protected temples and the famous attraction, Haw Kham Royal Palace Museum – which you should not miss. The Luang Say Residence awaits your visit. ... more   less 

Additional Information about The Luang Say Residence

Address: 4 - 5 Ban Phonepheng | Phou Vao Road, Luang Prabang 856, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Price Range: $254 - $491 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Luang Say Residence 4.5*
Number of rooms: 24
Reservation Options:
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Also Known As:
The Luang Say Residence Hotel Luang Prabang
Hotel Style:
#1 Luxury Hotel in Luang Prabang
#3 Family Hotel in Luang Prabang
#5 Romantic Hotel in Luang Prabang
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Questions & Answers

Here's what travellers have asked, with answers from The Luang Say Residence staff and other travellers.
6 questions
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Questions? Get answers from The Luang Say Residence staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best views”
Helena_stock, 10 Apr 2017 | Read review
“I think all the rooms are probably great since they're all suites”
leesaleesf, 31 Mar 2017 | Read review
“all rooms are great and equally well located”
howardk123, 13 Mar 2017 | Read review
“Even the standard rooms are stunning.”
JetsetNick, 11 Mar 2017 | Read review
“Rooms at the back of the property are quieter”
alesew2016, 17 Feb 2017 | Read review
5 of 5
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US$212* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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