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Sanctuary Luang Prabang Hotel

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Sanctuary Luang Prabang Hotel
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347 Reviews from our TripAdvisor Community

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Showing 200: English reviews
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Kuala Lumpur, Malaysia
Reviewed 1 week ago

We were big group stay here for the first 3 days of Chinese New Year. The room are big, clean and comfortable! We are so happy that fruits had serve in the room everyday! They did housekeeping everyday! One evening, we had an "fruit picnic" in the ground/garden. The staffs are extremely friendly! They always called me by my name...

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Helpful?
Thank SarahWongSC
Sanctuary Hote... L, Assistant Sales & Marketing at Sanctuary Luang Prabang Hotel, responded to this review

Dear customers, On behalf of the entire Sanctuary Hotels and Resorts team, I wanted to thank you for your kind comment. It is much appreciated. We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible. The charm of the Sanctuary...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago via mobile

Very beautiful grounds and lovely rooms. Rooms were very clean with a nice balcony and breakfast selection was perfect! We looked forward to breakfast every morning by the pond. The hotel staff were especially accomodating and helpful, Mr. Semoang was very good with kids and that helped us a lot during meal times. Receptionist, Ms. Nud, was also very helpful...

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Helpful?
1Thank PS86
Sanctuary Hote... L, Assistant Sales & Marketing at Sanctuary Luang Prabang Hotel, responded to this review

Dear customers, On behalf of the entire Sanctuary Hotels and Resorts team, I wanted to thank you for your kind comment. It is much appreciated. We are delighted to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best to provide you the best services possible. The charm of the Sanctuary...

Toronto, Canada
Reviewed 2 weeks ago

Wonderful hotel.Beautiful setting.Great clean rooms with balconies. Wonderful breakfast with terrace to eat outside.So enjoyable. Hotel has amazing spa with one hour foot massage for $10.00, just great.Highly recommend.Staff amazing and very helpful. Very central and walkable to town , to markets and local restaurants.Very safe.Free drinking water.I would stay there again for sure.

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Helpful?
2Thank Evelin H
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Luang Prabang Hotel, responded to this review

Dear Reviewer, On behalf of the entire Sanctuary Hotels and Resorts team, I wanted to thank you for your kind comment. It is much appreciated. We are pleased to hear that you made the most of our services and that we met your expectations. We hope to welcome you again very soon. The whole Sanctuary Hotels and Resorts team and...

West Hills, California, United States
Reviewed 3 weeks ago

I stayed here with my tour group. It is a lovely smaller hotel with beautiful grounds. The staff is friendly and they provide great service. They have a two for one cocktail happy hour which I recommend and they serve delicious peanuts with the drinks. The night market is only a couple of blocks away.

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Helpful?
Thank Jeannie D
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Luang Prabang Hotel, responded to this review

Dear customer, On behalf of the entire Sanctuary Hotels and Resorts team, I wanted to thank you for your kind comment. It is much appreciated. Our hotel is indeed located on the UNESCO peninsula. We are in fact within the former royal city. Our location is very advantageous as we are near all the major highlights Luang Prabang has to...

Sydney
Reviewed 12 January 2017

A very pleasant stay in a property that is truly in an oasis like setting. A charming hotel built around a small lake. Whilst it is not a modern 5 star hotel it is not far short. Provides all of the facilities and comforts you need with the bonus of a most relaxed setting. Attentive and friendly staff, great breakfast...

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Helpful?
1Thank Sedaka
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Luang Prabang Hotel, responded to this review

Dear customers, On behalf of the entire Sanctuary Hotels and Resorts team, I wanted to thank you for your kind comment. It is much appreciated. We are delighted to have been able to bring you satisfaction as your satisfaction is also ours so we do our best to provide you with the best services possible. We wish to enable our...

Paris, France
Reviewed 10 January 2017

We have been to this hotel for Traditional massage one hour, nice location and cleanliness maintain. receptionist was so kind and helpful by escort us to the treatment room. but during our massaging the the therapists don't even concentrate to the duty, they both talking which we do not understand their language and then they are laugh during our treatment....

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Helpful?
Thank Rav_alex
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Luang Prabang Hotel, responded to this review

Dear Customer, Thank you for taking the time to post a comment on our Tripadvisor page. My team and I are sorry to hear that you did not appreciate your massage. We will do our best to improve our service. For this, I am personally committed to convey the purpose of your inconvenience to the department concerned to find an...

New York City, New York
Reviewed 4 January 2017 via mobile

NOI at the front desk was very helpful with booking our excursions. Hotel is awesome, and 5 minutes from the main area. This was great because we prefer not to stay near the tourist main areas. Garden is really peaceful and breakfast was superb.

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Helpful?
1Thank Eric W
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Luang Prabang Hotel, responded to this review

Dear customer, On behalf of the entire Sanctuary Hotels and Resorts team, I wanted to thank you for your kind comment. It is much appreciated.I will personnaly make sure Noi hears of your feedback. We are delighted all in all to have been able to bring you entire satisfaction. Indeed, your satisfaction is also ours so we do our best...

Reviewed 31 December 2016

We stayed here in Dec 2016, for one night. we had booked 2 rooms for a family of 4. The hotel was very kind to give us one room early in the morning, they also upgraded the category of one room, so that we could be together. The rooms which we had were on the ground floor and there was...

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Helpful?
Thank 809anujav
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Luang Prabang Hotel, responded to this review

Dear reviewer, I sincerely thank you for taking time to leave a comment on our Tripadvisor webpage and for boasting our location, grounds and services. Also thank you for sharing with us your feeling concerning bathroom amenities. Be sure, dear customer that I will personally take care to relay your suggestion to the technical service concerned. Of course, I will...

Kuala Lumpur, Malaysia
Reviewed 30 December 2016

We booked through Agoda and looking at the high TA rating and the high price we ended up paying one expected much better. First what all is good: 1. The staff on the counter. They were always helpful and willing to assist within their given boundaries. 2. The breakfast and the two ladies who cook the same. This is surely...

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Helpful?
1Thank Feetonthemove
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Luang Prabang Hotel, responded to this review

Dear guest, Thank you very much for your interest in our hotel, and the review that you posted on us. Your feedback is always appreciated as only you, our valued guests can share your experience. Be sure, dear customer that I will personally take care to relay your issues to the concerned services. We will do our best to resolve...

Hong Kong, China
Reviewed 28 December 2016

The hotel seemed like an oasis amidst the bustle of the city. Whenever we returned from a busy day of sightseeing, we felt immediately at peace. However, while the grounds were stunning, the rooms themselves were not very exciting at all. They were clean but just average looking, not much better than a three star hotel. Seems like all the...

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Helpful?
Thank merryanneh
Sanctuary Hote... L, Sales & Marketing Manager at Sanctuary Luang Prabang Hotel, responded to this review

Dear Customer, It is very pleasant for us to read such a kind comment. I wanted to thank you for your interest in the Sanctuary Luang Prabang Hotel. We are delighted to have been able to bring you satisfaction. Remembering it is fundamental for us to satisfy our guests, we ensure to meet your expectations at the best. We have...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Breakfast included
  • Room Service
  • Free Parking
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Laundry Service
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
Located in the historic heart of the city of Luang Prabang, halfway between the Mekong and Nam Khan River, the Sanctuary Hotel is a haven of peace on the edge of the peninsula, close to the night market with its typical streets, temples and restaurants.The Sanctuary Hotel is built around listed buildings. Its charm, its traditional architecture, exotic garden make it a privileged holiday resort, calm and serene, yet close to everything. You can easily explore on foot most of the architectural treasures of Luang Prabang, the historic capital of Laos, the Mecca of Buddhism, inscribed on the World Heritage List of UNESCO.Sanctuary Hotel, Luang Prabang, a garden in the heart of the city. ... more   less 

Additional Information about Sanctuary Luang Prabang Hotel

Address: Kitsalat Road | Ban Aham, Luang Prabang 0600, Laos
Region: Laos > Luang Prabang Province > Luang Prabang
Price Range: $115 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sanctuary Luang Prabang Hotel 3*
Number of rooms: 30
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Luang Prabang Hotel staff and other travellers.
3 questions
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Questions? Get answers from Sanctuary Luang Prabang Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would choose the second floor. Nice view from the balcony.”
 of 5 bubbles evelinh2014, 2 Feb 2017 | Read review
“Ask for a room not in he main front building - too noisy; rooms in the back overlooking the lily pound are great”
 of 5 bubbles JeannieD_12, 26 Jan 2017 | Read review
“Try the rooms on the ground floor, preferably opposite the pond”
  • the beds with inconvenient platforms on the side.
  • the beautiful pond
  • Open cupboard, was nice
 of 5 bubbles 809anujav, 31 Dec 2016 | Read review
“Take rooms on the back side.”
 of 5 bubbles Feetonthemove, 30 Dec 2016 | Read review
“My room was overlooking the main street and it was still very quiet, there are rooms overlooking the garden and lotus ponds.”
 of 5 bubbles jeg269, 20 Nov 2016 | Read review
5 of 5