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Sheraton Jeddah Hotel

Agoda.comUS$188*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Jeddah Hotel
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239 Reviews from our TripAdvisor Community

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Showing 196: English reviews
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Reviewed 2 weeks ago via mobile

Good business hotel that is getting tatty round the edges. A little dated.. faded splendour. It's smart enough for meetings and the service is friendly. Small and well equipped gym but all is tired. Only stay here if you can get a good rate.

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Helpful?
Thank Adam F
FWaller, General Manager at Sheraton Jeddah Hotel, responded to this review

Dear Adam F, Thank you very much for posting a review on our TripAdvisor page. I am very pleased to read that you rate us as a good business hotel with friendly service. We are aware that the hotel is getting on the older side and we are currently in the final planning stages of a long overdue renovation. Best...

Dubai, United Arab Emirates
Reviewed 5 April 2017

You would imagine that you are dealing with a professional institution when you book this hotel, the experience is totally the opposite. Airport pick-up: Absent Calling the Laundry: No answer, searching for laundry with high difficulty, finding the laundry and then the cloth disappear after requestion an express service! Looking again for the laundry till they deliver it 1 hour...

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Helpful?
Thank nicolashU2895XL
FWaller, General Manager at Sheraton Jeddah Hotel, responded to this review

Dear nicolashU2895XL, Thank you for posting a review on our TripAdvisor page. With a mission to provide superior customer service, we take great pride in serving your needs. From your scoring and feedback I realize that we have come very much short of our goal and I would like to take this opportunity to apologize for not meeting all your...

Taif, Saudi Arabia
Reviewed 31 March 2017 via mobile

This the first and last time to visit Sheraton Jeddah becuse of the following reasons 1.The receptionists were unprofessional i spent almost half an hour to be checked in wherase there was only one person to be checked out . 2.I was hopefully wanted to stay in the main tower but they put me in a seprate building which for...

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Helpful?
Thank aroma1616
FWaller, General Manager at Sheraton Jeddah Hotel, responded to this review

Dear aroma1616, By reading its content I am very disappointed to read that did not enjoy your stay with us. On behalf of my entire team please accept my most sincere apologies for the inconvenience you have faced whilst being our guest. I appreciate you taking the time to highlight areas where we can improve on our service delivery which...

Amman, Jordan
Reviewed 31 March 2017

Good location with spacious rooms and free internet.. good cleanliness & above average hotel staff .. food was good as well .. free internet .. good security at gate & easy accessibility for hotel guests

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Helpful?
Thank suhail2017
FWaller, General Manager at Sheraton Jeddah Hotel, responded to this review

Dear suhail2017, Thank you for posting a review on our TripAdvisor page. I a delighted to read that you enjoyed your stay and that we have provided you with a true Sheraton experience. We look forward to welcome you back very soon. Regards Francois Waller General Manager

Dubai, United Arab Emirates
Reviewed 29 March 2017 via mobile

Just finished 4 day stay and I am pleased to report that the hotel was very nice during this visit . They provided me a renovated room of which there are only 3 in the tower that have been renovated. The room service was as always excellent and the food quality was superb. I will choose to stay again and...

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Helpful?
Thank CeeBee210
FWaller, General Manager at Sheraton Jeddah Hotel, responded to this review

Dear CeeBee2010, Thank you for posting a review on our TripAdvisor page. I am delighted to read that you enjoyed your stay and I appreciate you taking the time to highlight all the positives of the hotel. We all look forward to welcome you back very soon. Regards Francois Waller General Manager

Godmanchester, United Kingdom
Reviewed 18 March 2017 via mobile

Stayed for a couple of nights through work. As with all major chains the overseas versions are so mush better than in the uk. Quite a nice hotel and very good food. Very helpful staff who let me check in early from and overnight flight. It's close to the sea but at the time of the visit, they were building...

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Helpful?
Thank rizz1958
FWaller, General Manager at Sheraton Jeddah Hotel, responded to this review

Dear rizz1958, Thank you for posting your impressions pertaining to your recent trip to Saudi Arabia and Sheraton Jeddah on our Tripadvisor page. I am very pleased to read that we provided you with a good Sheraton experience and that you found the hotel to be very good for your business trip. I appreciate you taking the time to highlight...

Riyadh, Saudi Arabia
Reviewed 10 March 2017

Sheraton Jeddah Hotel is very nice and the location is good to people who wants to stay near the corniche and away from the noise of the city center. They have nice rooms and teniss court. The reception staff are very helpful and friendly too.

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Helpful?
Thank Ahmed A
FWaller, General Manager at Sheraton Jeddah Hotel, responded to this review

Dear Ahmed A, Thank you for posting your experience on our Trip Advisor page. I am pleased to read that you enjoyed your stay and that you had a true Sheraton experience as our guest. I appreciate you highlighting our associates as well as our location, rooms and tennis facilities. We look forward to welcome you back very soon Best...

Abu Dhabi, United Arab Emirates
Reviewed 3 March 2017

The hotel is in a wonderful location and provides great views of the red sea. The hotel staff are amazingly friendly and had my room arranged even before I got to the hotel. I had also requested an airport pick-up, and a very nice gentleman picked me up in a 7 series BMW - definitely a good way to start...

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Helpful?
Thank ammanshah
Rizwan S, Executive Admnistrative Assistant at Sheraton Jeddah Hotel, responded to this review

Dear Mr. Ammanshah, Many thanks for completing the guest questionnaire following your recent stay with us and providing such valuable feedback regarding your observations in your room, it is most appreciated. We always strive hard to provide the highest level of services to your guests. Mr. Ammanshah, We have embarked on a multi year renovation plan, in that we have...

Al Khobar, Saudi Arabia
Reviewed 20 February 2017 via mobile

The hotel is ok but needs big time renovation. Rooms r a bet outdated, bathrooms especially. Didn't like that i was given a room in the outside building. It does the job for a night but needs major over hall.

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Helpful?
Thank aziz_hamdan
FWaller, General Manager at Sheraton Jeddah Hotel, responded to this review

Dear Aziz_Hamdan, Thank you for posting a review on our trip advisor page. From your feedback I realize that you had mixed feeling about your recent stay with us. I am glad that you enjoyed short stay, and I have duly noted your remarks on the age of the hotel. The owners and Sheraton have agreed that a renovation is...

Giza, Egypt
Reviewed 8 February 2017 via mobile

Checkin process was very long and the person serving me didn't bother to tell me where to go and that my room was in not in the same building. Hotel needs a major internal revamp. Breakfast and Internet were good. Elevators also need a revamp (ground button doesn't work very well) and level their cleanliness is not satisfactory (attached picture).

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Helpful?
Thank ShadyEneim
FWaller, General Manager at Sheraton Jeddah Hotel, responded to this review

Dear ShadyEneim, Thank you for sharing your experience as a guest at the Sheraton Jeddah Hotel on Tripadvisor.com. Your detailed feedback is greatly appreciated as it allows me to evaluate how we perform as a hotel and work on continuously improving on our services and products for a better guest satisfaction. Please accept my apology for the lapses in service...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A 5 star property located in North Jeddah which features 129 guest rooms and suites with 3 restaurants with panoramic views of the Red Sea. It is only a few minutes walk from Red Sea Mall & Attalah Center, 18 Km from Jeddah old city, 12 Km from Jeddah Museum and 15 minutes from Jeddah Airport. ... more   less 

Additional Information about Sheraton Jeddah Hotel

Address: North Corniche, Al Kurnaysh Rd, Ash Shati, Jeddah, Saudi Arabia
Region: Saudi Arabia > Makkah Province > Jeddah
Price Range: $222 - $1,503 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Jeddah Hotel 5*
Number of rooms: 249
Reservation Options:
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Also Known As:
Sheraton Jeddah
Jeddah Sheraton
Hotel Style:
#14 Best Value Hotel in Jeddah
#21 Luxury Hotel in Jeddah
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Jeddah Hotel staff and other travellers.
4 questions
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7 months ago
Greater London, United Kingdom

See all questions (4)

Questions? Get answers from Sheraton Jeddah Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay at the main building not the separated building”
nicolashU2895XL, 5 Apr 2017 | Read review
“A nice hotel in Jeddah”
al3arabi50, 10 Mar 2017 | Read review
“Try and get rooms in the central building”
ammanshah, 3 Mar 2017 | Read review
“If you want a good view of the Red Sea be sure and choose a higher floor facing the sea. Corner rooms away from the elevator are quieter.”
C7756DOmarkw, 31 Dec 2016 | Read review
“There are only three renovated rooms in the entire hotel which are 309, 312 GOOD LUCK GETTING ONE OF THOSE ROOMS”
  • This hit me in the head OUCH
  • Not much water came out
CeeBee210, 30 Sep 2016 | Read review
5 of 5
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US$188* /night
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