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Atlantis, The Palm

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Traveller (15733)
Room & Suite (2472)
Pool & Beach (1046)
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Overview
  • Excellent67%
  • Very good19%
  • Average8%
  • Poor3%
  • Terrible3%
Travellers talk about
“imperial club”(1,535 reviews)
“water park”(3,105 reviews)
“lost chambers”(1,001 reviews)
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Offers from Atlantis, The Palm
Special Offer: Enjoy up to 20% off
Offers from Atlantis, The Palm
Special Offer: Enjoy up to 20% off
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (18,543)
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14,435 results
Traveller rating
9,280
2,837
1,255
528
535
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9,280
2,837
1,255
528
535
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21 - 25 of 14,435 reviews
Reviewed 4 days ago via mobile

For a first rate hotel I’m finding many faults during my stay. Arriving early morning to check in we find at 3pm our room is still not ready. Another 40 minute wait after an already long day on site without room access. Very slow service...More

4  Thank Rosinaboudicca
Response from Serge_Zaalof, Chief Operating Officer, Atlantis Resorts & Residences at Atlantis, The PalmResponded yesterday

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I am saddened to know that we could not meet your expectations with regards to your check-in experience. This is not reflective of our usually high standards of service and please be assured your feedback...More

Reviewed 4 days ago via mobile

Family of four with two adults and two children below age 12 for four nights. BOOKING, ARRIVAL AND CHECK-IN: We booked direct via telephone after the hotel beat the quote I got from booking.com. Very good customer service. We also booked the dolphin encounter in...More

6  Thank Dee-Dee D
Response from Serge_Zaalof, Chief Operating Officer, Atlantis Resorts & Residences at Atlantis, The PalmResponded 3 days ago

Dear Guest, Thank you very much for your review on TripAdvisor. I appreciate your positive feedback. Moreover, I have taken good note of your comments which we will use to improve our products and services. Once again, thank you for your kind feedback and I...More

Reviewed 5 days ago via mobile

The room was ok however needs to be more clean the furniture is old need to be renewed. The breakfast full of food and not well organized , plates are very old fashion. Food level is very good. The door was open and flys everywhere...More

1  Thank Ahlam A
Response from Serge_Zaalof, Chief Operating Officer, Atlantis Resorts & Residences at Atlantis, The PalmResponded 3 days ago

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am grateful that you chose to visit Atlantis, The Palm but I do regret to learn that we have missed the mark in meeting your expectations. Rest...More

Reviewed 5 days ago

yes it was really nice to have a family stay in ATLANTIS THE PALM ,although did not got my room at the time of check in but got smooth luggage handling and chk in passes,dinner was nice,great water park and again a good buffet breakfast...More

1  Thank shivdayalhotel
Response from Serge_Zaalof, Chief Operating Officer, Atlantis Resorts & Residences at Atlantis, The PalmResponded 3 days ago

Dear Guest, Thank you for sharing your feedback regarding your visit with us on TripAdvisor. It is delightful to know that you have enjoyed your visit with us and I am very proud that my team continuously go above and beyond to ensure that we...More

Reviewed 5 days ago

Stayed at the Atlantis for 2 nights in April 2018. All I can say is that every part of the experience is perfect from checking in to checking out. The food, cleanliness, attention to detail, friendly staff, safety, water park, drinks.... Amazing place. Cannot wait...More

1  Thank bimalthankey
Response from Serge_Zaalof, Chief Operating Officer, Atlantis Resorts & Residences at Atlantis, The PalmResponded 5 days ago

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I am delighted to read that you had an amazing time in Atlantis, The Palm. Your kind words on our products and services are highly appreciated and I am sure that my team will be...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Free Internet
Bar/Lounge
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Laundry Service
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$276 - US$1,112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Business Hotel in Dubai
#33 On the Beach Hotel in Dubai
#40 Family Hotel in Dubai
#42 Romantic Hotel in Dubai
#79 Spa Hotel in Dubai
#115 Luxury Hotel in Dubai
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$276 - US$1,112 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Business Hotel in Dubai
#33 On the Beach Hotel in Dubai
#40 Family Hotel in Dubai
#42 Romantic Hotel in Dubai
#79 Spa Hotel in Dubai
#115 Luxury Hotel in Dubai
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (15733)
Room & Suite (2472)
Pool & Beach (1046)
Dining (531)
Family and Play Areas (283)
Business Centre & Event Rooms (34)
Amenities (22)
Questions & Answers
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drhamidinia
25 April 2018|
Answer
Response from Ed D | Reviewed this property |
Airport transfer was good as I was with Gate 1 Travel and no problems.
0
Votes
Lidia E
25 April 2018|
AnswerShow all 3 answers
Response from Mitul V | Reviewed this property |
i am not sure about this u can just check it with Atlantis Hotel Management
0
Votes
Lidia E
25 April 2018|
AnswerShow all 3 answers
Response from Mitul V | Reviewed this property |
No in our package Dolfine interatction was Excluded , as i hope they r charging some 450 to 500 dirhams per person for that , it might differ as of now cause we had travelled last yr in Aug 17
0
Votes
Room Tips
"Higher floors have the best views. In our opinion the city views are the best."
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"Prefer front view with balcony"
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"Get a City View room"
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"pool side view rooms in east tower"
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