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Atlantis, The Palm

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Atlantis, The Palm
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15,707 Reviews from our TripAdvisor Community

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Showing 12,267: English reviews
Reviewed 5 June 2016 via mobile

2nd visit to the Atlantis and 3rd to Dubai. Good weather as usual apart from a day of rain! In Dubai!! Stayed in a Palm Ocean Deluxe room in West wing for a week. Enjoyed a few days in the included water park which was good for the kids and I! 23 restaurants and managed a fair few in the...

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Helpful?
1Thank Bhima V
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

Reviewed 5 June 2016

I went to Dubai this summer with my family and stayed at Atlantis, The Palm for 2 nights. The hotel was packed with guests bustling around because of which we had to wait for an hour before we got our room. However, Charles, the executive there, expedited the process and infact, upgraded us to the Presidential Suite. The suite was...

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Helpful?
1Thank Priyanka B
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

London, United Kingdom
Reviewed 5 June 2016

My wife and I stayed in Atlantis 5 months ago and I want to come back to Dubai to stay there again. In my opinion: - The infrastructure of the hotel is really good, fine details everywhere, artistic deco and architecture, the hotel is massive, there may be many people staying at some point but you don't see it crowded,...

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1Thank chleiva
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Warrington, United Kingdom
Reviewed 5 June 2016 via mobile

the hotel itself is absolutely gorgeous and what you see when you first enter is amazing, however when proceeding to the room I was not as impressed with the standard however it was ok. the waterpark is a must to visit with children or adults as it is extremely good and the provided aquarium for those staying is free and...

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Helpful?
1Thank gsheerin
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Your invaluable comments especially with regards to the resort façade, Aquaventure waterpark and The Lost Chambers Aquarium are extremely gratifying. Furthermore, I truly regret that the interior decor of our room did not meet your expectation. I have taken good note of your suggestion and will discuss with my team...

London, United Kingdom
Reviewed 5 June 2016 via mobile

Last day of another fantastic holiday @ Atlantis , this place never fails to impress, this is our 3rd visit this year and will be back in summer 🌞🌞🌞 Service fantastic , big thank you to Manesh who looked after us around the Royal pool and the Edge restaurant , he catered for our every need and made the holiday...

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2Thank jay n
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have no doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

london
Reviewed 4 June 2016

This was our third visit to Atlantis. Our previous visits have been outstanding. This occasion was a disappointing. The checking in was terrible. It was absolute chaos! A hotel of this standard should be well oiled and run efficiently.At full capacity the hotel had no rooms.....it took almost 45 mins to check in without rooms! We then requested somewhere to...

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1Thank minnie100London
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is regretful to read that your check-in experience was not up to your expectations. It may happen that the lobby gets quite busy during the peak hours of check-in and check-out; Nevertheless, we would like to assure you that we are continually looking for innovative solutions to enhance the...

Dubai
Reviewed 4 June 2016

I have been in the Kaleidoscope restaurant several times Still would love to go again and again. Undoubtedly the best restaurant in town. A massive buffet with lots of varieties.. I recommend all the food lovers to visit this place at-least once. Prior Reservation is must. ENJOY THE FOOD at its best :) :) ....... Yummmmyyyyy

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Thank Mahareef M
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

Kochi (Cochin), India
Reviewed 4 June 2016

my visit to nassimi beach was not planned , so i should have to wait for seats, this place needs prebook table reservation, but the cocktails , mocktails, coffees and lots more are really delicious, its one the beach of atlantis and u can get a full view of palms and Dubai metro.

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Thank Inaam H
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward to welcoming you back soon. Best regards, Serge Zaalof President and Managing Director

New York City, New York
Reviewed 4 June 2016

During our vacation in Dubai, we decided to have a day trip to Atlantis. The road that leads to the hotel is amazing and once you are in, everything is luxurious. We visited Aquaventure and Lost Chamber and had fun at both the places. We also went to beach from the park and had a great time there. Overall a...

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Thank Wanderer_KR
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests. I am certain that the whole team looks forward to have the opportunity...

London, United Kingdom
Reviewed 4 June 2016 via mobile

This is real top end stuff. I mean if you want to feel special then this is it, everything is quality, but it comes at a cost. My only dissapointment is drinks cost a premium. The best part is bumping into celebs all the time.

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2Thank Bairol X
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Regarding our beverage pricing, we wish to assure you that we are on par with other 5 star properties...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $363 - $1,350 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Priceline, Despegar.com and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#59 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
786 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we had ocean view - it has less to look at that resort view as then you are looking back at dubai across the palm”
 of 5 bubbles 958KarenJ, 26 Mar 2017 | Read review
“Imperial lounge rooms are well located”
 of 5 bubbles yerland2017, 25 Mar 2017 | Read review
“Higher floors give a better view but we found the 5th floor overlooking the Palm most satisfactory.”
 of 5 bubbles Valerie807, 24 Mar 2017 | Read review
“2 queen beds seem ready and easier for checking in rather than insisting on king size.”
 of 5 bubbles 761glennh, 23 Mar 2017 | Read review
“Book Imperial Suite rooms for all the extras which are worth every penny.”
  • The Palm at 7am.
  • Photo shoot from the 924sqm Royal Bridge Suite Room
  • View from our 9th floor room.
 of 5 bubbles ShoeDiva_69, 23 Mar 2017 | Read review
5 of 5