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Atlantis, The Palm

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15,694 Reviews from our TripAdvisor Community

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Showing 12,255: English reviews
Reviewed 20 May 2016 via mobile

If you are visiting atlantis, interact with Ms Alla at the check-in in reception, such a humane touch to the entire interaction during check in, she was quick, polite and most importantly very warm in reciprocations to all our requests... This surely did enhance our experience at atlantis

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Helpful?
3Thank Shashi Kumar K
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

Jersey, United Kingdom
Reviewed 19 May 2016

I wanted to swim with dolphins on my recent birthday so decided to stay at 'Atlantis' We did have reservations as a 'family' hotel but decided to try anyway as Dubai is my favourite desternstion. We had a fabulous holiday in a world class hotel. Nothing was too much trouble. Varied (excellent) dining experancies. Fabulous amenienties. A hotel that I...

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3Thank Jenny W
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

Reviewed 19 May 2016 via mobile

Atlantis is very nice resort but in comparison with past years it starts to be too massive and crowdy. They added sunbeds in the beach so there is not such privacy like it used to be, you actually are head next to other head and is too crowdy as whole hotel. Aquapark and Lost chambers is free for in house...

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Thank Kangaroo1234
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am grateful that you have chosen us as your holiday destination. However, it is regretful that we were not able to exceed your expectations. Nevertheless, please be assured that the whole team is always committed to provide the highest standards on our...

Stockholm, Sweden
Reviewed 19 May 2016 via mobile

Big hotel with good restaurants and attentive service from the staff. The Aquarium and Aquaventure were better than expected. Only downside was that there are a lot of building sites around the hotel. We will come back when all buildings on the top of the Palm is completed.

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2Thank t0b5er
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain that we have met your expectations. The whole team looks forward for your next visit. Best...

Towcester, United Kingdom
Reviewed 19 May 2016 via mobile

Sorry to be leaving the Atlantis Sunday 😥 after spending a week here with family,celebrating my birthday and daughter, so much to do and see I would like to thank 1st reception staff who gave us a upgrade to a suite room 7302 with lovely views over looking the palm and excess to the club lounge and beach very much...

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3Thank Sabrina18_12
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm. Best...

Greater Melbourne, Australia
Reviewed 19 May 2016

This hotel is one of the most amazing places in which we have stayed. Our family group was 16, ranging in age from 77 to 9. The activities on offer are brilliant. thr hotel p;ools are luxurious and well supervised, the views are excellent. the spa and attendant area is tops with great service and luxurious surrounds. All in all...

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1Thank 9Leonard
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. I am certain that the whole team looks forward to have the opportunity...

Melbourne, Australia
Reviewed 19 May 2016

This hotel is superb. The rooms are large, airy...magnificent bathrooms, excellent views. The food is truly amazing, and so many restaurants from which to choose. The service is immaculate with staff on hand everywhere you might need them. The spa is spotless with first class service and a massage to die for! The grounds are wonderful and the pools are...

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1Thank ExaltedJason
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Greenock, United Kingdom
Reviewed 19 May 2016 via mobile

Beautiful hotel and enjoyed stay however make sure you stop at petrol station and stock up on some juice etc as I'm pretty sure the price of a can of juice was about £4! There is a fridge in the room so you can pop them in there! Staff great and food great! Also £60 for a lilo!! Incredibly expensive!!

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2Thank ALCR1982
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is rewarding to read that you were pleased with our colleagues and quality of food. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to...

Reviewed 18 May 2016 via mobile

Went to Atlantis hotel as we went for aquaventure and lost chambers. However we did not stay as we were told the price around Rs 40000 per night which seemed too much. Hence we came for water park and saw the ground floor and reception area and got a feel of the movie happy new year

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1Thank Anshua3r
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward to welcoming you back soon. Best regards, Serge Zaalof President and Managing Director

Toronto, Canada
Reviewed 18 May 2016

Great hotel in a stunning location. Having stayed in the Atlantis Bahamas many times, knew what to expect . Got a room with s tunning view of the Palm. It is a wonderful hotel for families , but not the best for my mom who has a cane . We stayed at the imperail club level and the first day...

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2Thank Bee2836
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. I am extremely delighted to read your positive comments especially with regards to our location, room décor and the view from our resort. Furthermore, I am surprised to read your comment about our Imperial Club colleagues' reluctance to help you with getting a new table. Please be assured that I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $352 - $1,327 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#59 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
777 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“2 queen beds seem ready and easier for checking in rather than insisting on king size.”
 of 5 bubbles 761glennh, 23 Mar 2017 | Read review
“Book Imperial Suite rooms for all the extras which are worth every penny.”
  • The Palm at 7am.
  • Photo shoot from the 924sqm Royal Bridge Suite Room
  • View from our 9th floor room.
 of 5 bubbles ShoeDiva_69, 23 Mar 2017 | Read review
“This hotel is vast all all of the rooms I am told have fantastic views. We stayed in the West Tower in a suite on the 8th floor.”
 of 5 bubbles SavvyAnywhere, 22 Mar 2017 | Read review
“We had a nice quiet room on the East side”
 of 5 bubbles barbaraw10, 21 Mar 2017 | Read review
“Go for a package deal that includes extras, but not necessary direct booking via hotel”
 of 5 bubbles parv21, 21 Mar 2017 | Read review
5 of 5