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Atlantis, The Palm

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15,221 Reviews from our TripAdvisor Community

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Showing 11,903: English reviews
Dubai, United Arab Emirates
Reviewed 21 March 2016

We got to the Atlantis on an offer, but irrespective of the deducted rates for the rooms, I was totally amazed. The service was quick, rooms well cleaned and maintained and spacious. I loved the views (sea facing or city facing), although city facing would be better. There are different types of rooms and suites, obviously the expense also varies...

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Helpful?
2Thank Rose_27T
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments with regards to our services. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks...

Rancho Mirage, California
Reviewed 20 March 2016

At first , we have reservations about staying at this hotel because it seemed so huge. Turned out to be a great experience; stayed on executive floor, the staff was very attentive. Hotel is like a fairytale, especially the aquarium and Ossiano restaurant. We also saw many happy faces coming out of the water park and "dolphin adventure". The Hotel...

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1Thank Anna T
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to know that you had a memorable experience during your visit. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome...

Kuala Lumpur, Malaysia
Reviewed 20 March 2016 via mobile

This is one of the best getaways! Romantic, relaxing, spacious rooms with a fabulous view, great restaurants, diners and fast food ! Loads of adventure and water fun too for those with children or for anyone seeking more action ! The rides in the waterpark are the best I've seen and hygiene (which is usually an issue in waterparks) is...

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Helpful?
1Thank DrDalia
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for giving us a perfect rating on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis,...

Ahmedabad, India
Reviewed 20 March 2016

I stayed at Atlantis for 2 nights for my first anniversary and I really was glad I did it. I got a great upgrade deal for an Imperial club which was really cool and I think it was worth it. The whole time we were there, we did not feel any need to get out of this beautiful hotel as...

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1Thank Soyeb S
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Rochester, United Kingdom
Reviewed 19 March 2016

We have just returned from a 5 night stay at this fabulous hotel! The room was exceptional and nothing was too much trouble for the staff when we rung for more hangers/coffee/water etc. The staff in reception were more than helpful, especially the young Chinese guys and girls who are so polite and helped us with booking excursions etc. We...

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5Thank Scottie_bird23
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for giving us a perfect rating on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis,...

Reviewed 19 March 2016 via mobile

First we are a well traveled north a American family of 4. I give Atlantis 5 out of 5. Lots to do for everyone. kids 11 and 12 loved the pool and the water park. Room services was fantastic service, waiter made sure the food was set up very nicely every morning for in room breakfast. Concierge services was excellent....

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3Thank Paul K
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. It is truly rewarding to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The...

Swindon, United Kingdom
Reviewed 19 March 2016

This is the best hotel ever ....... Stayed at the Sofitel at 'The Walk' last time we visited Dubai, but wanted something a bit more special to celebrate my daughters 30th birthday and the Atlantis definately didn't disappoint, it was absolutely amazing. The staff are lovely and the customer service is nothing but first class. Special thanks to Steve in...

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3Thank dianefuller1
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest. Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments regarding your experience. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories to our guests. I am certain that the whole team looks forward to...

Stourbridge, United Kingdom
Reviewed 19 March 2016

We were situated in the East wing of this vast hotel complex our room was spacious and room service was excellent our view over looked the sea (not all rooms do this) there are several different restaurants although our oackage offered dining in the kalieoscope dining room this was a buffet style but covered every cruisine imaginable the service was...

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3Thank sally b
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to know that we have exceeded your expectations by providing the true Atlantis experience. I wish to thank you for your positive review as it gives me the opportunity to congratulate the whole team in upholding the highest standard...

UJK
Reviewed 19 March 2016

This is the first review I've written on here as I feel compelled to write after reading some of the less than positive reviews. We are still staying at the Atlantis until Thursday and and stay is 2 weeks. So far we've had an amazing time. We are well travelled and have stayed in the UAE a number of times....

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2Thank AngelaBN
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to know that you had a memorable experience during your visit. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome...

motherwell
Reviewed 19 March 2016

There is not enough praise can be given to all staff at Atlantis The Palm. We booked Imperial Club rooms and were delighted. Our room has a wonderful view looking back over the palm to the city. Check is was quick and we enjoyed refreshments while this was being seen to. We dined in several restaurants while staying at Atlantis...

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Helpful?
4Thank Elaine O
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read all your positive comments. Your feedback does reflect to the high standards that we are aiming for. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $403 - $1,013 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#58 Spa Hotel in Dubai
#83 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
680 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade to Imperial club room for lots of extras”
  • View from west wing 17 th floor
  • Imperial club room
  • View from the room
 of 5 bubbles annie2156, 19 Jan 2017 | Read review
“most people say imperial club but with imperial floor being full of familys it gets very noisy at nights and in the mornings”
 of 5 bubbles JUDITHCHARMERSHA, 19 Jan 2017 | Read review
“Beware the west wing disco noise at night and check cost meal plans”
 of 5 bubbles grant450, 18 Jan 2017 | Read review
“Request a city view room”
 of 5 bubbles Katespy169, 17 Jan 2017 | Read review
“You might need to pay extra to have the sea view, but its worth it.”
 of 5 bubbles LilyB409, 17 Jan 2017 | Read review
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