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Atlantis, The Palm

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Atlantis, The Palm
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15,969 Reviews from our TripAdvisor Community

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Showing 12,479: English reviews
Perth, Australia
Reviewed 8 June 2016

Had a wonderful stay at The Palms. The staff were very friendly and very helpful at all times. We found our rooms to be very clean and well kept. Having a checkout at 12pm gave us the opportunity to take our time in packing up. We found the food at the buffet restaurants very tasty and varied and catered for...

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Helpful?
Thank geoffskipworth
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read your positive comments. Please stay connected with us to continuously receive details regarding our different promotions by visiting our website. I look forward to welcoming you back soon. Best regards, Serge Zaalof President and Managing Director

London, United Kingdom
Reviewed 8 June 2016

This was our 4th visit and again this amazing place with its amazing staff just astounds us . My only issue this year was inconsiderate patents that leg their children run wild in the imperial lounges this needs to be sorted but otherwise a first class hotel as always the staff are magnificent an absolutely 10 star hotel

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1Thank rawleymazda
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your positive review on TripAdvisor. It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests. I am certain that the whole team looks forward to have the opportunity...

Newcastle, United Kingdom
Reviewed 8 June 2016

Hotel is very crowded, staff are generally well mannered but on our short stay there we encountered one particular rude and arrogant manager. Not good value for money, with better hotels for the same price. Stay somewhere else. We were also given dirty rooms not once but three times.

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Thank Oliver H
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I sincerely apologize for the crowd issues that you mentioned in the resort. As a popular destination, the resort may get crowded from time to time. Nevertheless, we currently have in place several access control procedures to ensure that certain areas of the resort remain for resident-guests only. On the...

Haywards Heath, United Kingdom
Reviewed 8 June 2016

Best ever hotel i have stayed at in over 45 years of traveling the world..All activities worth the while, the hotel and all its grounds etc are exceptionally clean and hygienic. The staff at all levels are polite and friendly. Big tip - book into the Imperial Suites and save mega money on meals.

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Thank janice h
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

Sydney, Australia
Reviewed 8 June 2016

Great place to enjoy a good holiday. Plenty to do waterpark , pools and the resort Great staff and great service The food quality is outstanding Rooms well looked after Deluxe rooms 5 star Recommend this resort Outstanding layout of the hotel

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Thank Margaret/Stephe... J
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to read about your experience. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome you in a not too distant...

Barry, United Kingdom
Reviewed 8 June 2016

I visited the Atlantis recently to celebrate my 40th birthday and was really looking forward to it, having read how lovely the Hotel is! We've stayed at many 5 star hotels and this completely blew them all out the water! We stayed in an Imperial Club room, which gives you access to the Imperial Club daily for snacks and drinks,...

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Thank lynsey_4wood
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks forward to welcome you back...

Melbourne, Australia
Reviewed 8 June 2016

Cannot flaw this place. Great, helpful and knowledgeable staff. Great hospitality. Great facilities. Great room. Beautiful spa! Lovely pool! Great food in the restaurants. Could spend your whole holiday just at the hotel. Wonderful ammenities. Clean. Spacious.

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Thank Elleinad23
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am glad to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The Palm....

Sydney, Australia
Reviewed 8 June 2016

Resort has everything you need. Plenty of places to eat. The massages are fantastic. Rooms are spacious and the bathroom was huge. Drinks cost extra if you have a halfboard package and they were quite expensive. they try to hit you up for an upgrade but it will cost you a lot and its not really worth it unless you...

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Thank serena-au
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to thank you for your positive comments. From the hotel architecture to the award-winning restaurants and must-visit aquatic attractions, I have no doubt that your experience was wonderful. Thank you for choosing Atlantis, The Palm and we look forward to welcome you again. Best regards, Serge Zaalof President...

cambridge
Reviewed 8 June 2016 via mobile

In check in everyone else seemed so stress, guests grumbling at staff and kept pushing us and interrupting our check in. That's no fault of the hotel mainly down to sheer volume. This is a far cry from the Anantara where we stayed for our first week. It's absolutely huge but lacks personal touches. And there was no extra mile...

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Thank k8w76
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Allow me to firstly apologize for missing the opportunity to offer you a personalized service. Although the size of the resort is quite substantial, we are committed to engage with our guests on a regular, yet unobtrusive manner, to ensure that they are enjoying their holidays to the fullest. Please...

Newcastle, Australia
Reviewed 8 June 2016

Amazing place, excellent service , lovely staff. Atlantas The Palm would have to be the most amazing fun resort there is. We bought a package deal and got everything that was stated in the deal. The resort is amazing. Our room was luxurious, roomy,cuddly soft robes. Loved the resort.

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Thank Vicki J
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at Atlantis,...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Internet
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $369 - $1,328 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travelocity, Priceline, Hotwire, TravelUp, Cancelon, HotelsClick, TripOnline SA, Evoline ltd, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#58 Spa Hotel in Dubai
#85 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
814 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ideally go half/full board will save you a packet.”
melbournec, 25 Apr 2017 | Read review
“upgrade to Imperial Club”
muzungu57, 24 Apr 2017 | Read review
“Rooms overlooking the pool have great views of the water park and Dubai's skyline”
marlenicita, 24 Apr 2017 | Read review
“Plan ahead.”
beastylover, 22 Apr 2017 | Read review
“Rooms in the East tower are quieter.”
360they, 22 Apr 2017 | Read review
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