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Atlantis, The Palm

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Atlantis, The Palm
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15,478 Reviews from our TripAdvisor Community

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Showing 12,096: English reviews
Reviewed 23 February 2016

Room was very spacious and airy. The Foyer was just like a football match, total chaos so checking in and out is a nightmare. The waterpark is right next to this hotel so its very handy. The food was on the standard of a 3 star all inclusive in Mexico so not very good. Probably wouldn't go here again. Better...

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Helpful?
3Thank CountrytoCountry616
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. Whilst I am happy to read that you found our rooms very spacious and airy, I am concerned that we did not meet your expectations during your stay with us. As a popular destination, the resort may get crowded from time to time. However, please be assured that we are constantly...

Dubai, United Arab Emirates
Reviewed 23 February 2016

the hotel is massive, once you pass the reception it is nothing amazing or extravagant. the rooms are comfortable and have what you need, I did not feel that it was as-amazing as people tend to say. the beds were comfortable and the staff were friendly and helpful. room service got the order correct but took very long to deliver....

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Helpful?
1Thank Rossouw D
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking out time and sharing your experience on TripAdvisor. I am delighted to read that you found the rooms well-equipped and comfortable. In addition, it is gratifying to know that our colleagues were friendly and helpful during your stay with us. I will definitely share your feedback to the team to continuously motivate them on...

Bexley, United Kingdom
Reviewed 23 February 2016 via mobile

Fantastic hotel. Staff all friendly and helpful. Restaurants very busy and expensive. Busy lobby area. Pools were beautiful and lots of sunbeds etc. Really enjoyed our time here Really easy to get around as hop on hop off buses stop outside. Also many taxis available which are very cheap

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Helpful?
1Thank polyana70
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is indeed that Atlantis, The Palm is a place that you cannot miss to experience as it is one of the main attractions in Dubai and I am glad to learn that you did enjoy your time in here. With regards to our restaurants pricing, we wish to assure...

The West Country, UK
Reviewed 23 February 2016

With Christmas being a distant memory and summer being a far off dream, it was time to squeeze in an February half term retreat in to unwind and reset. We escaped the school run and treated the family to a weeks break. We had been recommended Atlantis by best friends who visited last year, and our family of 2 adults...

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Helpful?
1Thank bryal99
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read all your positive comments on our products and services. Our aim is indeed to continuously provide everlasting memories to our guests. Whilst I do regret to read that the water temperature of our swimming pool and the Half Board system have affected your...

Hampshire
Reviewed 23 February 2016

Such an amazing time from the moment we stepped foot in the Hotel !! :) Room was spacious .. even had an anniversary card and choccies in the Room on arrival which was a nice touch Room was always well made up with fresh towels in different shapes daily Food was out of THIS WORLD <3 .... Could not fault...

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1Thank Sammy E
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to know that you had a memorable experience during your visit. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome...

Oslo, Norway
Reviewed 22 February 2016

Very good food from many different cuisines (countries) and a verity of choices. Absolutely worth the trips out here for a good lunch. Tipp topp service from our point of view! And yes, they serve more then just soda water....

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5Thank vTRAVELv
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. I appreciate your positive comments regarding the variety and quality of food at our restaurants. Our executive chefs conduct regular food tasting audits to ensure that our food quality is at the highest standards. I have shared your comments to our culinary team to continuously deliver the greatest dining experience to...

schweiz
Reviewed 22 February 2016

I was part of an event at the Atlantis. My friends stayed there for several nights, I was there as a dayguest and for the dinner at night. First of all, coming into the lobby is also an experience for itself. It is sooo loud, so many people, this is crazy. It seemed like a huge playground. There are people...

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2Thank aquamarina75
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your feedback on TripAdvisor. Whilst I am happy to read your positive comments about room decor and the view, I truly apologize that your friends were disturbed by the music from the beach party. We do try our utmost to ensure that any disturbance and inconvenience to our guests is kept to a minimum. Nonetheless,...

London, United Kingdom
Reviewed 22 February 2016 via mobile

This hotel is a large resort hotel with all the pros and cons of such a large establishment. The service in the hotel and water park is excellent. However when we checked in we upgraded to an Imperial room as we were told we would get the free kids club. We were not concerned about the other benefits as we...

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9Thank Muir2013
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience on TripAdvisor. Whilst I am happy to read that you found the service in the resort and Aquaventure waterpark excellent, I am truly disappointed to read about the inconvenience caused during the check-in. I wish to sincerely apologies for the miscommunication that happened upon your check-in. Please let me assure you that...

London, United Kingdom
Reviewed 22 February 2016

Atlantis is magical. Situated at the end of the palm, you are mesmerised when you approach the red/pink structure and then when you actually enter the reception area. Its pure grandeur. Our check in was done in no time by a very friendly reception service staff. - We were allocated Deluxe Ocean View rooms on the 20th floor - the...

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4Thank BipulShukla
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am extremely happy to read your compliments with regards to our services. I will not miss to congratulate the whole team in achieving our first core value, which is to blow away our customers. I am certain that the whole team looks...

belfast
Reviewed 22 February 2016

Brilliant hotel. Bustling with every nationality and giving opportunity for people watching in opulent surroundings We had an Imperial Club room with views over the Palm and Dubai- brilliant ! We loved the pool area with life guards on duty from 7.00 each day The food was first class in all the restaurants and the service very good The beach...

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Helpful?
2Thank lisamac
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for your review on TripAdvisor and for choosing Atlantis, The Palm. I appreciate your positive feedback about our services in the resort. Indeed, we do take pride in catering to our guests' needs the best way we can and based from your statement, I am certain the we have met your expectations. The whole team looks...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $371 - $1,067 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#59 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
732 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Low floors may have obstructive views”
 of 5 bubbles Breeze58, 23 Feb 2017 | Read review
“Most rooms appears to have a good view”
 of 5 bubbles DaiBell, 23 Feb 2017 | Read review
“palm view room on the "TOP" floors”
 of 5 bubbles farhadu2017, 21 Feb 2017 | Read review
“Gulf view room.”
 of 5 bubbles C5710IKdavidm, 20 Feb 2017 | Read review
“the sea facing rooms with a balcony are the best so opt for that”
 of 5 bubbles travellerY8743LO, 20 Feb 2017 | Read review
5 of 5