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Atlantis, The Palm

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15,178 Reviews from our TripAdvisor Community

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Showing 11,874: English reviews
Hong Kong, China
Reviewed 4 January 2016 via mobile

It's close to our house but I still love to stay here more:) We don't have aquariums at home! I could stare at those fish all day! My favorite part is the water park. So much fun! So cool! You could swim with fish if you wanted! The monorail to there looks like in cartoons:)

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Helpful?
1Thank AADSWJ
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am delighted that you had enjoyed your stay with us. Furthermore, it is rewarding to read of your appreciation from the waterpark activities that you had experienced in Aquaventure and The Lost Chambers. Thank you for recommending us on TripAdvisor and we look forward to welcome you in...

Nottinghamshire, United Kingdom
Reviewed 4 January 2016

We stayed here in my first visit to Dubai and it blew me away. We had a great view over the palm from high up which was absolutely breathtaking. The restaurants within the hotel are also fantastic and the waterpark is the cherry on the cake.

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1Thank SteveyAndEmma
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. It is indeed true that you get to enjoy the stunning views across 1.4 km of pristine beach, The Palm and the Dubai Skyline from our Palm Beach Deluxe rooms and I am glad that you were pleased with this view. I also would like to thank you for...

Main Beach, Australia
Reviewed 3 January 2016

We recently stayed over for 4 nights at the Atlantis, we were so excited as a family of four to be staying @ the resort however the standard of customer service appalling and overcharges constant. Over our stay I spent at least 2 hours at reception from check in to departure, attended reception the night prior to departure to pay...

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Helpful?
7Thank GRAHAMbx
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your experience at Atlantis The Palm on TripAdvisor. I sincerely regret to read that we did not meet your expectations regarding your check-in and check-out experience. Please be assured that your experience has been shared with our Front Office team for their review to better enhance our guest experience. Moreover, I would like to...

Reviewed 3 January 2016 via mobile

We stayed 8 nights in the hotel and were delighted with the staff in general as well as the overall facilities of the place. There are many actvities to do for families with young children and in particular easy access to water park.. We recommend an upgrade to Imperial accomodation as this comes with access to the lounge as well...

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Helpful?
1Thank Sabah K
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for sharing your feedback on TripAdvisor. I am delighted to read that you thoroughly enjoyed your stay with us. I will not miss to share your positive comments to the whole team to encourage them to continually exceed the expectations of our guests. Furthermore, I truly regret to learn on the incident that happened...

Bournemouth, United Kingdom
Reviewed 3 January 2016

Stayed in there for 3days, the hotel does give you a WOW factor however the service is very good but not perfect which is due to lack of training but you can see the staff are trying their best. The water park was great fun and restaurants in there are excellent. Free rental of towels at the water park if...

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Helpful?
2Thank Jay H
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am grateful to read that you had a wonderful stay with us. I also appreciate your positive comments about the services rendered by our colleagues, waterpark and quality of the food in our restaurants. Thank you once again for your feedback and...

Scotland
Reviewed 3 January 2016 via mobile

Everything about this place was fantastic! The bedroom was very spacious and clean and we had a great view of the Burj Al Arab from our balcony! The staff were ultra helpful and friendly from housekeeping to security, and the restaurants had many great choices of food to choose from! Would definitely return!

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2Thank Dirtylittleb
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am grateful to read of your appreciation about our facilities, resort grounds and to the courtesy and services rendered by our colleagues. Once again, we thank you for your kind feedback and the team looks forward to welcome you back again in...

London, United Kingdom
Reviewed 3 January 2016

We had the best service and experience when we visited in Feb 2015, The check in was sooo busy and took several hours but the staff were very polite and tried their best to sort us asap. Very busy reception area but the rest of the hotel, beach and pools are great. Staff very attentive to our every need.

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Helpful?
Thank lorico14
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. Whilst I am delighted to read that you and your family had great stay with us, I am concerned to read your comments about your check-in experience. Our standard check-in timing starts from 3:00 p.m. onwards but nonetheless, we do try our best to provide early check-in. However, this is...

Reviewed 3 January 2016 via mobile

Had to come back to Atlantis this year after all the fun we had last year. So much to do there wasn't enough time to do them all....but again this year it was non stop. With just two days stay we struggled to do everything we wanted to do. Dolphin encounter, water park, dining at their deliciously good restaurants, playing...

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1Thank ShekD
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. I am delighted to read your positive comments regarding your stay with us. With the vast array of activities, lush grounds, our own waterpark, aquarium and dolphin bay, not to forget over 20 restaurants and bars, I can only agree with your statement that Atlantis, The Palm is a destination...

London, United Kingdom
Reviewed 3 January 2016

As you can imagine from the pictures this hotel is absolutely stunning. We went for a short break before Christmas and although the weather was slightly disappointing, we still managed to have a fantastic time. The restaurants in the hotel are brilliant as are the rooms and the views from almost every window. The water park is an extra added...

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3Thank georgiah91
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. It is extremely rewarding to know that you had a wonderful experience during your stay with us. I appreciate your positive comments regarding our Aquaventure waterpark, restuarants and room view. I sincerely thank you for choosing Atlantis, The Palm as your preferred holiday destination and we all look forward...

London, United Kingdom
Reviewed 3 January 2016

We just stayed there for Xmas it was amazing we upgraded to imperial club and was well worth it, surprisingly it was not that busy, didn't have to que for anything except some rides in the water park, the food was amazing staff extremely helpful and polite, we ate in 4 of the hotels restaurants and they were great the...

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Helpful?
2Thank Samantha B
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am happy to read that your stay with us was a wonderful one and that you enjoyed the Imperial Club lounge. Furthermore, I am also pleased that your dining experience in our restaurants was a great one. Please be assured that your feedback will be shared with our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $387 - $1,079 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, DerbySoft Ltd Shanghai HQ Supplier Direct, Booking.com, Travelocity and Jetsetter so you can book your Atlantis, The Palm reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#28 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#58 Spa Hotel in Dubai
#84 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
671 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request room with balcony, same wing as Lost Chamber & Kaleidoscope restaurant,closer walk to water world/dolphins. 10th floor+”
 of 5 bubbles P8526TJmichellec, 12 Jan 2017 | Read review
“Request a room with a usable balcony”
 of 5 bubbles 309cassieb, 11 Jan 2017 | Read review
“pick a room at the same wing as Lost Chamber & Kaleidoscope restaurant as its a closer walk to Aquaventure”
 of 5 bubbles member9999, 10 Jan 2017 | Read review
“If your pocket can stretch to it, opt for an Imperial Room which offers excellent value for money.”
 of 5 bubbles stevebG6121BX, 10 Jan 2017 | Read review
“Choose a room at a high level to get a nice view on Dubaï.”
 of 5 bubbles alternisd, 10 Jan 2017 | Read review
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