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Atlantis, The Palm

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15,520 Reviews from our TripAdvisor Community

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Showing 12,129: English reviews
Jakarta, Indonesia
Reviewed 11 February 2016 via mobile

I was stay in this hotel for 1 days .. My room was suite room.. I love everything bout the room coz they hv big space. But i felt disappointed with the service .. They didnt explain us bout the hotel facility.. I think is bcoz the hotel so big n ppl not well train..:(

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Helpful?
3Thank schatje_cinta
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write about your experience with us on TripAdvisor. I am happy to read that you enjoyed the suite and found it big and spacious. Moreover, I am truly surprised to read that none of our colleagues explained to you about the hotel facilities. Our colleagues are regularly well-trained to enhance customer...

Bengaluru, India
Reviewed 11 February 2016

We booked on-line via the Atlantis website and choose Palm deluxe room without any meals. Booking was smooth and I had emailed the Atlantis staff on a couple of occasions with queries which was answered promptly! Took a taxi on the day of check-in and arrived at 2pm. Bags were promptly picked up and a luggage tag given to us....

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Helpful?
7Thank NandanRao
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for giving us a perfect rating on TripAdvisor. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from your review, I have no doubt that your visit was truly a remarkable one. Once again, we thank you for your kind feedback and we look forward to welcome you back at Atlantis,...

Stevenage, United Kingdom
Reviewed 10 February 2016

Where to start? Loved our stay here, not pretentious, wonderful staff & as for the aquarium, wow just wow! Check in couldn't have been quicker or smoother, mentioned in passing we were there to celebrate both turning 40 this year, they remembered & gave us a cake! The room was fab, comfy kingsize bed (deluxe sea view) & the rain...

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Helpful?
1Thank Cinzanokid
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest Thank you for taking the time to write about your experience with us on TripAdvisor. I am very delighted to read that you have fully enjoyed your stay with us and that my colleagues ensured that your special occasion was celebrated in style. Our aim is to provide amazing experiences and everlasting memories to our guests. Based from...

Cork, Ireland
Reviewed 10 February 2016 via mobile

Amazing hotel - the scale, facilities & service are absolutely fantastic. Went half board & there was a great choice of food on offer. The room was incredible, the size of three average rooms in Ireland with everything you could need. Above all my stay here was so good due to the fantastic staff & there helpfulness to us as...

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Helpful?
1Thank Bear2511
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. It is truly rewarding to read your wonderful comments regarding your experience. Your feedback and ratings are important to us as these will assist us to ensure we exceed our guests' expectations. Thank you for your kind feedback and we look forward to welcome you back at Atlantis, The...

Beirut, Lebanon
Reviewed 10 February 2016

I really like the hotel, especially the restaurants that covers all tastes with a high end cuisine. As much as i wish to stay at this hotel, but its just too much of " families" oriented luxury hotel than any other i have ever seen. No Peace or Quite are to be looked for at the Atlantis. However, the Staff...

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Helpful?
1Thank XRS_ahai
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for sharing your feedback on TripAdvisor. It is extremely rewarding to know that you had a memorable experience during your visit. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests. Thank you once again for your feedback and we look forward to welcome...

Chesterfield, United Kingdom
Reviewed 10 February 2016

The first sight of the hotel is when the chauffer driven car literally pulled inside the outer reception. The journey starts there when the bell boy opens the car boot and heads off to your room with the luggage. The style of the hotel is opulent. Everything is larger than life. The Mall shops, the Aquarium, pools, private beach, courtesy...

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Helpful?
1Thank 111CSN
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. I am really pleased to read all your positive comments on our products and services. It is comments such as yours that motivate all of us to consistently provide an exemplary service to all our guests. Thank you once again and we look forward to welcome you back at...

Plymouth, United Kingdom
Reviewed 10 February 2016

Everything was amazing. The location, the pure cleanliness of the whole place, the aquariums, the water parks, the pool, the beach, the restaurants, the room, the comfiest bed ever, the view, the staff.... Everything.

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Helpful?
1Thank davidandbarbara103
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you very much for your review on TripAdvisor. It is extremely rewarding to know that you had an amazing experience during your stay with us. I sincerely appreciate your positive comments regarding our hotel activities, hotel grounds, restaurants and most especially, the courteousness and helpfullness of our colleagues. Thank you for recommending us on TripAdvisor and we...

Reviewed 10 February 2016 via mobile

Thought I am not in favor of huge hotels, I have to admit I am amazed by the Atlantis The Palm in Dubaï. We felt like at home, even better! Individualization of any contact (every body calls you by your name), particularly attentive staff and so much activities in one place make it a great place for a perfect family...

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2Thank Xavier G
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for recommending us on TripAdvisor. I was very happy to read your review as we do try out utmost best to provide a personalised service. I will certainly share all your positive comments with my team and I am sure they will be delighted to learn that you had such a great time with us. I...

Hampshire, England
Reviewed 10 February 2016

What an incredible place. So much to see and do it's amazing. The hotel was spotless and the room superb. Wonderful staff and a great choice of places to eat. Alcohol is expensive unless you go to Happy Hour. Will certainly go back as soon as possible.

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1Thank Frampers
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to write a feedback on TripAdvisor. It is truly a pleasure to read that you found Atlantis, The Palm an incredible place and for which, I definitely agree with you as it is a unique destination on its own, where everything is in one roof. Atlantis, The Palm is indeed the best...

Reviewed 10 February 2016 via mobile

We stayed 5 days at the Atlantis. It was one of the most enjoyable holidays. Room was perfect and staff were attentive. More importantly, food (room service and food on the beach) was surprisingly outstanding. With the hotel card, we got access to the aquarium and the Dolphins bay which was one of the memorable experiences.

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Helpful?
1Thank Melmelhoho
Serge_Zaalof, President and Managing Director at Atlantis, The Palm, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Atlantis, The Palm. I am honoured and delighted to read of your positive comments and that your stay has been a memorable one. The whole team looks forward to welcome you back. Best regards, Serge Zaalof President and Managing Director

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Atlantis is the majestic resort in Dubai situated on The Palm, a man-made island that has captured the world’s imagination with its magnificent scale and ingenuity.From the moment you arrive, you will be immersed in a dazzling world of imagination, pleasure and 5 star luxury. The resort offers relaxation and thrills for couples and families alike, including a landmark hotel, unique marine habitats, an exhilarating water park, pristine white beaches, world-class cuisine, indulgent spa and cosmopolitan boutiques. To stay or visit is to live out your dreams amidst warm Arabian seas. ... more   less 

Additional Information about Atlantis, The Palm

Address: Crescent Road | The Palm Island, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $363 - $1,084 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantis, The Palm 5*
Number of rooms: 1539
Reservation Options:
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Also Known As:
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Hotel Style:
#22 Business Hotel in Dubai
#29 On the Beach Hotel in Dubai
#42 Romantic Hotel in Dubai
#43 Family Hotel in Dubai
#60 Spa Hotel in Dubai
#87 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Atlantis, The Palm staff and other travellers.
741 questions
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Questions? Get answers from Atlantis, The Palm staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Imperial rooms are superb”
 of 5 bubbles H14DEB, 27 Feb 2017 | Read review
“we were on 3rd floor and still had a great view.”
 of 5 bubbles Dragonsden001, 27 Feb 2017 | Read review
“Rooms facing the sea are nice and calm. u wake up with the best sea view.”
 of 5 bubbles Khal1959, 27 Feb 2017 | Read review
“The suite was better value than booking two separate rooms as a family of four with teenage children .”
 of 5 bubbles 848lynnej, 26 Feb 2017 | Read review
“Pick another hotel if you want a luxury room!”
 of 5 bubbles AVG76, 26 Feb 2017 | Read review
5 of 5