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Sheraton Dubai Mall of the Emirates Hotel

2,299 reviews
#96 of 563 Hotels in Dubai
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Traveller (1139)
Room & Suite (539)
Pool & Beach (106)
Overview
  • Excellent63%
  • Very good29%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“direct access”(90 reviews)
“dubai mall”(158 reviews)
“great hotel”(138 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5.0 Star Hotel
All hotel details
Rooms
Mar. 5Mar. 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,299)Write a Review
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1,107
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Show reviews that mention
All reviewsdirect accessdubai mallgreat hotelmetro stationexcellent locationthe burj al arabjunior suiterooftop poolthe club loungean upgradebusiness hotelduty managerlong flightspecial thanksemiratesfloormoe
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21 - 25 of 1,854 reviews
Reviewed 4 weeks ago via mobile

The Sheraton at mall of the emirates is a fantastic property , the biggest advantage is the direct access to mall of emirates thus a lot to do including great food and of course ski Dubai. The staff everywhere was very courteous true Sheraton hospitality....More

Thank porusarora
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 4 weeks ago

Dear porusarora, Thank you for taking the time to share your review with us. It is great to know that you and your family enjoyed our direct access to Mall of the Emirates and that our room facilities helped make your stay so memorable. We...More

Reviewed 4 weeks ago via mobile

We had a 22hr layover in Dubai and we wanted to get some rest and check out the mall. The hotel Staff couldn’t be more helpful allowing us to check in at 5am without an additional charge for an early checkin. The hotel is attached...More

Thank Amy T
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 4 weeks ago

Dear Amy T, Thank you very much for taking the time to share your review with us. I am so pelased to know that even on such a short layover, our staff still made your stay as enjoyable and memorable as possible. We very much...More

Reviewed 4 weeks ago via mobile

I did review this hotel and I will do it every time I stay here. As for now this hotel is still on my top 5 UAE Hotel’s. I stayed this time with my wife and 4 girls. As always we booked 2 connecting rooms....More

Thank sadig d
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 4 weeks ago

Dear sadig d, Thank you very much for continuing to share your feedback with us. We are all delighted to know that your stays continue to be enjoyable and that our service meets your expectations every time. I will be sure to take your comments...More

Reviewed 4 weeks ago

My stay in the hotel was wonderful. I spent quality time due to Hotel location which connected to the mall. I found the hotel staff very helpful and friendly. Well recived at reception and Mss. Dipita Shame did her best to expedite our registarion and...More

Thank Reyadh A
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 4 weeks ago

Dear Reyadh A, Thank you very much for taking the time to share such positive comments with us. I am thrilled to hear that our front office team helped make your stay so memorable and will be sure to pass on your compliments to the...More

Reviewed 5 weeks ago via mobile

My family stayed at Sheraton mall of emirates during new year for many rooms and many nights. By having unprofessional front office, the hotel double charge payment for more than 3x,xxx AED. Before we check out, we already inform them and they promise to credit...More

Thank ฐิภา น
Response from SheratonMOE, General Manager at Sheraton Dubai Mall of the Emirates HotelResponded 4 weeks ago

Dear ฐิภา น, Thank you for taking the time to share your review with us. I would like to apologize for the inconvenience you have experienced regarding the refunding of your stay.We have refunded the amount from our side, and have sent a follow up...More

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134567371
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Pool
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$134 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#67 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$134 - US$429 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#49 Family Hotel in Dubai
#67 Spa Hotel in Dubai
#86 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1139)
Room & Suite (539)
Pool & Beach (106)
Dining (98)
Amenities (15)
Business Centre & Event Rooms (6)
Family and Play Areas (4)
Questions & Answers
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Lauren A
22 January 2018|
AnswerShow all 5 answers
Response from Rahana R | Reviewed this property |
The hotel is located within the mall through a passage way, so if you are after shopping n just chilling then you need to travel far as the mall caters all kinds of food. There a rooftop pool which is lovely with an shaded... More
1
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5 January 2018|
AnswerShow all 7 answers
Response from Morag M | Reviewed this property |
I am unsure about the hotel's disabled facilities. You may need to check directly with the hotel. Sorry l can't be more helpful with this question
1
Vote
5 January 2018|
AnswerShow all 8 answers
Response from L2holiday | Reviewed this property |
The staff and manager were very accommodating and my partner with his limited mobility didn’t have any issues getting around.
1
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12345619
Room Tips
"Discuss the requirements with the reception staff. You might be lucky to find someone like Nadeem and end up..."
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"Skyline View is great as you have a view of Burj Al Arab, Burj Khalifa"
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"Facing the sea"
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"Request a room with a view of Burj Al Arab and/or Burj Al Khalifa."
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