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Sheraton Mall of the Emirates Hotel

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Traveller (1200)
Room & Suite (551)
Pool & Beach (108)
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Overview
  • Excellent63%
  • Very good29%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“direct access”(96 reviews)
“ski dubai”(40 reviews)
“rooftop pool”(73 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
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Rooms
Jul. 9Jul. 10
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,397)
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Traveller rating
1,163
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1,163
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All reviewsdirect accessski dubairooftop poolmetro stationthe burj al arabexcellent locationjunior suitethe club loungean upgradevery nice hotelbusiness hotelbusiness tripduty managerlong flightspecial thanksemiratesfloor
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651 - 655 of 1,933 reviews
Reviewed March 20, 2016

My love and I traveled to Dubai for my Birthday celebration in March 2016. I was in charge of choosing our accommodations because I am extremely particular about hotel stays which can make or break a trip. I chose The Sheraton Dubai-Mall of the Emirates...More

Thank Dalela H
Response from Paul D, General Manager at Sheraton Mall of the Emirates HotelResponded March 26, 2016

Dear Dalela H, Thank you so much for your kind words and for reviewing us on Trip Advisor. We value your feedback and we look forward that you visit us again soon in the near future. We are happy that you enjoyed your dining experiences...More

Reviewed March 19, 2016

Currently staying at the hotel. Booked via Sheraton/SPGs central international reservations. They made a mess of my booking. Much too long a story so I won't get into it, but suffice it to say there were about half a dozen mistakes with my booking/check in...More

1  Thank emamshawn
Response from Paul D, General Manager at Sheraton Mall of the Emirates HotelResponded March 26, 2016

Dear Emamshawn, Thank you for taking the time to review our hotel. We appreciate your positive feedback on the way our hotel staff were able to turn a situation around, and act professionally to ensure a smooth guest experience. Our staff are the cornerstone of...More

Reviewed March 19, 2016 via mobile

Price: comparatively excellent. Perfect for a few nights stay off the cuff. Service: complimentary upgrade and welcoming staff. Luggage was delayed over an hour had to give them a kind reminder. Did seem like a one off occurrence. Spa: Robert excellent masseuse please give him...More

Thank Wilkes J
Response from Paul D, General Manager at Sheraton Mall of the Emirates HotelResponded March 20, 2016

Dear Temor S, Thank you for taking the time to review our hotel. The feedback of our valued guests is important to us and we will share your compliments with the relevant departments. We are so happy to hear that you noticed the excellent service...More

Reviewed March 18, 2016

Wow … what a stay … I stayed for 4 nights for a medical conference … sometimes you can say: it is too good to be true … the suite was so spacious that it can be your daily exercise practice … breakfast included all...More

Thank Sherif S
Response from Paul D, General Manager at Sheraton Mall of the Emirates HotelResponded March 20, 2016

Dear Sherif S, Thank you so much for taking the time to review the Sheraton Dubai Mall of the Emirates Hotel. We are delighted to hear that you were happy with the comfort and spaciousness of our rooms. We hope to welcome you again soon....More

Reviewed March 18, 2016 via mobile

I stayed 4days for business trip ,it was great choice for family and business it was nearest to any thinks you need (shopping ,cinema ,Resturant )all at Emirates mall only one elevator to be there And the Dubai World Trade Centre not far from hotel...More

Thank tahani m
Response from Paul D, General Manager at Sheraton Mall of the Emirates HotelResponded March 20, 2016

Dear Tahani M, Thank you for taking the time to review Sheraton Dubai Mall of the Emirates Hotel. We are happy that you were able to enjoy our central location and that our staff attentive to you during your stay with us. We hope to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Bar/Lounge
Free High Speed Internet (WiFi)
Pool
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Pool
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$134 - US$289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Romantic Hotel in Dubai
#48 Business Hotel in Dubai
#49 Family Hotel in Dubai
#68 Spa Hotel in Dubai
#85 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$134 - US$289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#44 Romantic Hotel in Dubai
#48 Business Hotel in Dubai
#49 Family Hotel in Dubai
#68 Spa Hotel in Dubai
#85 Luxury Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1200)
Room & Suite (551)
Pool & Beach (108)
Dining (100)
Amenities (15)
Business Centre & Event Rooms (5)
Family and Play Areas (4)
Questions & Answers
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Helen S
April 5, 2018|
AnswerShow all 2 answers
Response from Ginakoumpis | Reviewed this property |
This question is for management of Sheraton otherwise it is not a legitimate question for a fellow traveller
1
Vote
Amjd H
March 3, 2018|
AnswerShow all 6 answers
Response from LavinaUS | Reviewed this property |
I guess it depends on the size of the room; we had a king bed - and there was like a small couch along the window - which could possibly fit a person as long as they don't move too much in bed. I had one day taken an hour... More
1
Vote
Lauren A
January 22, 2018|
AnswerShow all 5 answers
Response from Rahana R | Reviewed this property |
The hotel is located within the mall through a passage way, so if you are after shopping n just chilling then you need to travel far as the mall caters all kinds of food. There a rooftop pool which is lovely with an shaded... More
1
Vote
Room Tips
"We preffered a room on higher floor"
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"Rooms with the Burj Al Arab view"
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"all high rooms are quite"
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"Ask for lower floor since there are 54 floors and otherwise the lift tip can take a while."
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