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Sheraton Dubai Mall of the Emirates Hotel

Agoda.comUS$135*
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#82 of 542 Hotels in Dubai
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$315*
US$135*
Great Deal
US$137*
US$137*
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Sheraton Dubai Mall of the Emirates Hotel
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2,076 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Dubai Mall of the Emirates Hotel
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Showing 1,662: English reviews
Singapore, Singapore
Reviewed 20 March 2015

The hotel is located on one end of the huge Mall of the Emirates. There is easy access to taxis and the Metro. Our room was adequate for our party of 4 with fresh towels and water bottles everyday. The hotel wifi is excellent but they only allow 3 devices to be connected under the same login each time which...

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Helpful?
Thank kenttan
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear kenttan, Thank you for taking the time to review our hotel. We are indeed directly connected to the renowned Mall of the Emirates featuring over 560 brands and entertainment activities including indoor ski slopes and cinemas. Furthermore, as you also very well mentioned, the mall has direct link to the Metro, allowing our guests to easily explore the city....

Dubai
Reviewed 16 March 2015

My second stay at this Sheraton, this time for 4 nights. The redeeming feature of this hotel is it's position attached to the Mall of the Emirates and the valet parking. The hotel is very pleasant, rooms nicely decorated and equipped, staff extremely friendly and helpful and the new coffee shop and relocation of the reception area are a plus....

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Helpful?
Thank fordaleDoha
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear fordaleDoha, Thank you for sharing your thoughts from your recent second stay with us. We are indeed conveniently connected to Mall of the Emirates featuring over 560 brands and entertainment facilities including indoor ski slopes and cinemas. Furthermore, I am sad to read that our breakfast didn’t meet your expectations, however rest assured that your comments have been shared...

Dubai
Reviewed 16 March 2015 via mobile

Perfect location - with amazing views to downtown or to Burj Al Arab - this is one of the best Sheraton I have stated at in Middle East. New rooms - great facilities , only shame is its not located on a beach ... About 25 mins from airport and attached to Mall of the Emirates - it's the perfect...

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Helpful?
Thank Frequentsunseeker
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Frequentsunseeker, Thank you for reviewing our hotel. I am delighted to read that you enjoyed our facilities, direct connection to Mall of the Emirates and service provided by all our associates. Once again, thank you for taking the time to share your feedback with us and I look forward to welcome you back in the near future for another...

Beirut, Lebanon
Reviewed 14 March 2015 via mobile

To be fair the hotel is very nice. The staff are very helpful, and it is conveniently inside the mall. But the kitchen. That's a whole other disappointing story. I don't know how such a hotel could save on the choice of their chef! First day I order a salmon salad with avocado, watermelon and greens. What do I get?...

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Helpful?
1Thank CharbelK
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear CharbelK, Thank you for taking the time to share your feedback with us. I was saddened to see your comments on the food and beverage offering, it is not often we receive comments such as this so please be assured that I am looking into what happened on this occasion. I see that you are joining us again soon,...

Sharjah, United Arab Emirates
Reviewed 10 March 2015 via mobile

The Shine Spa treated us like we are the only ones in the spa. The service was great specially from Angeline and the amazing massage of Jean. Thank you girls for making my special appointment so perfect! It was a romantic getaway and it all went perfect thanks to them!

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Helpful?
Thank Traveladdictive90
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Traveladdictive90, Thank you for taking the time to share your experience at Shine Spa. I am delighted to read that our associates were able to meet your expectations and rest assured that I have shared your kind comments with the team, in particular with Angelique and Jean. Once again, thank you reviewing our hotel and hope to welcome you...

Dubai, United Arab Emirates
Reviewed 7 March 2015

Amazing views from the roof top pool bar, Excellent barbecue food served hot, Prompt service thanks to prenotification to hotel, Very well located. Team went back very excited with this memorable dinner.

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Helpful?
1Thank MISRAGAURAV
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear MISRAGAURAV, Thank you for taking the time to share your feedback from your recent barbecue in our rooftop. I am delighted to read that you enjoyed our views and that we were able to meet your expectations. Once again, thank you for sharing your thoughts with us and hope to welcome you back to our hotel in the near...

Reviewed 3 March 2015 via mobile

fansastic location andgood hotel. staffs are very friendly and helpful. Suggestion will be to improve spreads in club lounge of club rooms, imorove Internet speed.of free wifi. for business and shopping this its perfect. Mall of emeirates is a dull range shoppinh mall number od foos reataurantss are in close vicinity and for business in dubai and abu dhabi itss...

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Helpful?
1Thank Sheikh M
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Sheikh M, Thank you for taking the time to review our hotel. I am happy to hear that you enjoyed our location and convenient connection to Mall of the Emirates and rest assured that I have shared your comments with the concerned departments. Once again, thank you for choosing the Sheraton Dubai Mall of the Emirates Hotel and hope...

Verona, Italy
Reviewed 2 March 2015

My wife and I have been to Dubai numerous times. We usually are passing through and stay for a two or three nights RnR before we go on. This past year has been particularly tough so I decided to take my wife away for a week. We chose this hotel based on many of the reviews and the replies by...

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Helpful?
3Thank PaulnLizzy
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear PaulInLizzy, Thank you for the time you took to share your feedback from your recent stay with us. I am delighted that all our team was able to exceed your expectations and have shared all your kind comments with all our associates, in particular with Gay, Durga, Fajar, Binod and Abdul. Once again, thank you for choosing the Sheraton...

Shanghai, China
Reviewed 1 March 2015

good location, close to everywhere. very nice and well trained staff. old facilities but you do not notice it due to the staff's professionalism. price-worthy. would stay definitely again if I am in dubai.

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1Thank Bulent U
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear Shanghainese2001, Thank you for sharing your thoughts from your recent stay with us. I am delighted to read that we were able to meet your expectations and hope to welcome you back soon for another memorable stay. Warm regards, Paul Dunphy General Manager

Stratford-upon-Avon, United Kingdom
Reviewed 1 March 2015

We stayed at the hotel for 6 nights in February 2015 and cannot rate the hotel highly enough. The staff were both efficient and helpful throughout our stay in all areas ie pool staff, door staff, housekeeping and restaurant. I took a taxi ride back to the hotel by myself with the children on one of the afternoons and as...

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Helpful?
1Thank SallyS401
Sheraton M, General Manager at Sheraton Dubai Mall of the Emirates Hotel, responded to this review

Dear SallyS2401, Thank you for sharing your feedback from your last family stay at our hotel. I am delighted to hear that our associates were able to make your stay as comfortable as possible and have shared your kind comments with all the team. Furthermore, we are indeed conveniently connected to Mall of the Emirates featuring over 560 brands from...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Besh
Besh
Cuisines: Turkish, Middle Eastern, Barbecue
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly connected to the world-renowned mall, the Sheraton Dubai Mall of the Emirates Hotel is a gathering place for corporate travelers, vacationers, and shoppers alike. The hotel is centrally located, with easy access to such destinations as Jumeirah, Dubai Marina, Jebel Ali Free Zone, and Dubai World Trade Center. Dubai International Airport (DXB) is only 20 minutes away by car. ... more   less 

Additional Information about Sheraton Dubai Mall of the Emirates Hotel

Address: Sheikh Zayed Rd | Al Barsha 1, Mall of the Emirates, Dubai 450309, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $184 - $526 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Dubai Mall of the Emirates Hotel 5*
Number of rooms: 481
Reservation Options:
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Also Known As:
Pullman Dubai Mall Of The Emirates Hotel Dubai
Hotel Style:
#43 Romantic Hotel in Dubai
#47 Business Hotel in Dubai
#52 Family Hotel in Dubai
#54 Spa Hotel in Dubai
#77 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Dubai Mall of the Emirates Hotel staff and other travellers.
45 questions
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Questions? Get answers from Sheraton Dubai Mall of the Emirates Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with View”
496antonyp, 24 May 2017 | Read review
“Take the non-smoking suite”
  • Locker facility
  • The couch
  • TV in the bedroom as well. Entrance to the bathroom
  • study desk - we moved the coffee machine here
  • entrance to the WC area and closet
  • entrance to the suite
  • Living room
  • shower area and bathtub
ShinyBee, 22 May 2017 | Read review
“Can select a room with a distant sea view. Generally, the views in the location are good.”
Changjo88, 17 May 2017 | Read review
“Higher levels for the best views”
RoslynP114, 16 May 2017 | Read review
“advise smoking or non-smoking”
sarahbailey2017, 16 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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