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Kempinski Hotel & Residences Palm Jumeirah

Expedia.comUS$242*
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#174 of 542 Hotels in Dubai
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Kempinski Hotel & Residences Palm Jumeirah
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584 Reviews from our TripAdvisor Community

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There are newer reviews for Kempinski Hotel & Residences Palm Jumeirah
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Showing 433: English reviews
New York City, New York
Reviewed 4 April 2017

Our suite was not ready at 6pm when we arrived well after check in time and had to wait 30-40 mins. Service at pool was awful and it was a struggle to get towels or a food menu (which we never got during our afternoon at the pool). Housekeeping didn't show up till late afternoon after we had been out...

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Helpful?
1Thank A A
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear A A, Thank you for recently taking the time in posting a review on TripAdvisor following your stay at the Kempinski Hotel & Residences Palm Jumeirah. Sincere apologies for the inconvenience you mention. Please be assured a corrective action is already taken. Your valuable comments will certainly serve to the improvement of our services. Best Regards, Natalia Kashirskaya Hotel...

Reviewed 26 March 2017

We went to Dubai in March 2017 and it was our 6th visit and 1st stay in Kempinski the Palm. Unfortunately the weather was really bad at that time, so we could not enjoy Dubai at its maximum, but we did enjoy our stay in Kempinski. I do advise this hotel for families with kids as the apartments are great,...

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Helpful?
Thank Aysel A
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Aysel A, Thank you for recently taking the time in posting a review on TripAdvisor following your stay at the Kempinski Hotel & Residences Palm Jumeirah. I am very pleased that you enjoyed your overall stay at our hotel and have noted your great feedback on the facilities, which we truly appreciate as we strive to have the best...

Heidelberg, Germany
Reviewed 16 March 2017 via mobile

I've had massages in tons of places around the world, but.... by far, this's the best experience I've ever had! My therapist (Andrea) was the true definition of professionalism. Very detailed, and very professional. The whole staff was very welcoming and friendly. The place was clean, organized and warm. If you wanna have one of those unforgettable experiences, this's the...

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Helpful?
Thank Almohnnad
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Mr. Almohnnad, Thank you for taking the time to submit a review following your experience. We constantly strive to provide excellent service, and we hope you will return for a future visit. Your comments regarding the team is highly appreciated and she will be commended for her professionalism. We look forward to your next visit in the near future....

New York City, New York
Reviewed 13 March 2017 via mobile

I stayed at this hotel for the experience of staying at the famous Dubai Palm Islands, and I was not disappointed. The check-in staff, who are from Astana, was very helpful, and they even upgraded my room! My hotel room has a great view of the Dubai skyline, and the room is very luxurious. Overall, I highly recommend this hotel,...

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Helpful?
Thank Itinerant-Jun
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Valued Guest, Thank you for recently taking the time in posting a review on TripAdvisor following your stay at the Kempinski Hotel Palm Jumeirah. I am very pleased that you enjoyed your overall stay at our hotel and have noted your great feedback on the colleagues, which they will be heavily commended. We look forward to your next visit...

Reviewed 9 March 2017 via mobile

We booked two suits from March 02 for two nights. The first night was wonderful, and we had fun in big party but the second night was the opposite because the manager HAZEM said you can't invite any guest and if you invite any guest we will call the police. Because this is the policy. I called police and I...

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Helpful?
Thank Saleh M
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Saleh M, Thank you for sharing your feedback. The management has already got in contact with you in order to discuss the matter further. Thank you and best regards, The Management Team

clare66uk
Reviewed 7 March 2017 via mobile

Stayed at Kempinski, the staff are so helpful & friendly. We had a 2bedr suite which was simply stunning. The suite was very well equipped with only the best crockery etc! Pool are was lovely as were the pool staff, concierge was very efficient.

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Helpful?
Thank clare66uk
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Clare66uk, Thank you very much for your kind comments, and we are extremely glad that you have enjoyed your stay with us. Our objective is to constantly ensure great level of service and quality. We look forward to welcome you back in the near future. Warm regards, Natalia Kashirskaya Hotel Manager

Johannesburg, South Africa
Reviewed 7 March 2017 via mobile

My family and I stayed at the kempinski on the palm at the end of February.We arrived early morning at 5.30 am.We were exhausted and the duty manager Hazem went out of his way to get our room ready within a half hour.The suites were huge and beautiful with every comfort .We were further accommodated with a late check out...

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Helpful?
Thank Zaheera A
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Zaheera A, Thank you very much for the great comments. The team members will be commended for the job well done. We always try to offer outstanding levels of service and quality in order to meet your expectations. Looking forward to welcoming you back in the near future. Warm regards, Natalia Kashirskaya

Berlin, Germany
Reviewed 6 March 2017 via mobile

Just returned from our second holiday here! It was perfect in every way! The suites are beautifully furnished with a fully equiped kitchen. We booked the same suite as last year with 2 bedrooms and three bathrooms, kitchen, large balcony etc..... This hotel is a sea of tranquility in Dubai! The reception and concierge are staffed by highly motivated professionals...

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Thank scheuermanns
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Mr. Scheuermann, Thank you for your kind words and we are very glad that you had an enjoyable stay with us in your your second home. Your positive comments enable us to consistently carry out excellent service and high levels of quality. We are looking forward to welcome you back this year. Warm regards, Natalia Kashirskaya Hotel Manager

Reviewed 1 March 2017

I just had the most amazing massage by Andrea the therapist. The entire staff was very helpful and made the visit to the spa very confortable. The actual massage was very professional and pleasant with attention to detail. thank you Andrea you made an outstanding job. Keep it up. Mr Jacob

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Helpful?
Thank Jakob D
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Mr. Jakob, Thank you for taking the time in giving wonderful comments. We are truly glad you enjoyed your massage, and Andrea will be commended for the great service provided. Looking forward to welcoming you back. Kind Regards, Natalia Kashirskaya Hotel Manager

Dubai, United Arab Emirates
Reviewed 13 February 2017

The design of this hotel is amazing, the rooms is excellent, its a modern classic. They have a pool and the beach next to each other, its a place where you just want to relax and enjoy the view either from your room or outdoor beside the pool.

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Helpful?
Thank Abuminas
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Abuminas, Thank you for sharing your feedback on line. I am glad to see that you liked the Hotel and enjoyed your stay. Looking forward to welcome you back. Kind Regards, Natalia Kashirskaya Hotel Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Multilingual Staff
Official Description (provided by the hotel)
We invite you to a place where the earth and sea merge with imagination. Here on the coveted shores of Dubai's iconic island lies the perfect vantage - the Kempinski Hotel & Residences Palm Jumeirah. A palatial retreat, set atop a true landmark, this picturesque paradise offers traditional European luxury and endless opportunities to create lasting memories. Spacious Suites & Penthouses - Exquisite marble floors guide your every step as gold, ivory and light blend into a portrait of true opulence...You have left the ordinary behind. Spacious suites and penthouses provide the lavish comforts of well-appointed living rooms, dining areas, and fully equipped kitchens, ideal for both families and long stays. ... more   less 

Additional Information about Kempinski Hotel & Residences Palm Jumeirah

Address: Crescent West | Palm Jumeirah, Dubai 213208, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $389 - $1,011 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel & Residences Palm Jumeirah 5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Kempinski Hotel And Residences Palm Jumeirah
Hotel Style:
#40 On the Beach Hotel in Dubai
#60 Family Hotel in Dubai
#96 Spa Hotel in Dubai
#98 Romantic Hotel in Dubai
#154 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel & Residences Palm Jumeirah staff and other travellers.
20 questions
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Questions? Get answers from Kempinski Hotel & Residences Palm Jumeirah staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our four-bedroom suite was huge, but bathrooms and decor left much to be desired”
TravelDadDC, 23 Apr 2017 | Read review
“Stay elsewhere”
DanHough, 8 Apr 2017 | Read review
“Stay away from the lawn facing rooms as there was a wedding and loud music till midnight on one of the nights during our stay.”
AA702, 4 Apr 2017 | Read review
“best staff”
elainel389, 6 Feb 2017 | Read review
“6th floor and up the rooms excellent”
namanniy, 22 Jan 2017 | Read review
5 of 5
Expedia.com
US$242* /night
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AMOMAUS$466
Official SiteUS$284
Hotwire.comUS$243
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*Disclaimer
Prices are for 1 room, 2 adults
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