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Kempinski Hotel & Residences Palm Jumeirah

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#164 of 544 Hotels in Dubai
Certificate of Excellence
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Kempinski Hotel & Residences Palm Jumeirah
Kempinski Hotel & Residences Palm Jumeirah
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551 Reviews from our TripAdvisor Community

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Showing 414: English reviews
Vienna, Austria
Reviewed 4 January 2016

As a very loyal kempinski brand traveller ... i expected much more from this hotel ... and it delivered just an average experience. not great, not bad at all ... just average. And for the high prices in all those restaurant, again, I would just expect more.

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Helpful?
1Thank Ajko11
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Ajko11, Thank you very much for taking the time to comment on your previous stay with us. If convenient I would appreciate if you could find it possible to contact me at the Hotel directly to elaborate on your valuable feedback. Yours Sincerely, Alessandro Redaelli

Reviewed 22 December 2015 via mobile

We paid so much for this junk and with this money we could've went to The Atlantis The Palms, The Nespresso Machine was broken, The Door was broken, The Lights were out, They take Forever to Bring Stuff and it's DEAD!!!! Please never come here and waste your money

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Helpful?
1Thank 818tariqk
KempinskiPalm, Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear 818tariqk, Thank you for sharing your opinion about your experience with us. It is disappointing to read your comments. Please accept my apologies for the inconvenience which, as you describe, occurred during your stay. Kindly be assured that I am taking this matter very seriously as the guest satisfaction always remains my main priority. I would appreciate if, whenever...

Halifax, United Kingdom
Reviewed 15 December 2015

Arriving to celebrate my wife's 50th birthday recently we arrived to a suite which stank of stale tobacco requiring a humidifier for the rest of the stay . We couldn't move as the hotel was full it being the half term holiday.Given the majority of this Ukranian owned hotel's custom are Russians who totally ignore western standards on communal smoking...

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Helpful?
1Thank John F
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear John F, Thank you for sharing this review. Regretfully I read that despite our detailed communication, with the participation of your Travel Agency, apologies sent and compensation offered the matter remains unresolved from your side. I would like to take this opportunity and invite you to contact me directly at the Hotel at your convenience for any further to...

Reviewed 6 December 2015 via mobile

We had a 2 bedroom suite with outside pool and patio. All of the rooms in the suite are large and well equipped as you would expect, toiletries, hairdryer, iron, kitchen utensils and coffee etc in the kitchen. The bonus of our own pool was good. The hotel is on the beach and kept beautifully. We had a half board...

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Thank Roose1
Kuwait
Reviewed 18 November 2015

well ive stayed in few other hotels in the palm which are way better than the kempinski , it feels like you are staying in a compound rather than a 5 stars hotel. i have booked a 2 bed rooms villa which was spacious but the finishing and furniture is not even close to kempinski standard. i think the property...

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3Thank SSF-KWT
London, UK
Reviewed 14 November 2015

I just want to express our disappointment in Christmas day brunch 2014. We wanted to treat my husband's parents to a Dubai Christmas Brunch Experience. We thought with the Kempinski's excellent reputation that we would have a wonderful experience. The positive of the day was the children's garden. My three children were very happy to run around and take part...

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2Thank JSweetman
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear JSweetman, Thank you for sharing your opinion about your experience with us last year. It is disappointing to read your comments. Please accept my apologies for the inconvenience which, as you describe, occurred during the Christmas Brunch in 2014. Kindly be assured that I am taking this matter very seriously as the guest satisfaction always remains my main priority....

Bristol, United Kingdom
Reviewed 13 November 2015

I discovered this hotel was running a breakfast and pool offer and so decided to book. My review therefore does not cover a hotel room stay as I have not. At first the booking for this was a little difficult to do and had to make 2 long distance phone calls to finally confirm. On arrival we were greeted by...

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Thank Giuseppe C
Cardiff, United Kingdom
Reviewed 13 November 2015 via mobile

Amazing hotel , spacious rooms , great staff couldn't be better ... We had an apartment style suite with kitchen which suited us with younger children so comfortable .. The palm beach is not quite as nice as the natural Jumeirah but the pools was a great size

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Thank Andrew M
Waalre, The Netherlands
Reviewed 27 October 2015

The hotelappartments are very nice, spacious, clean an it has a nice balcony. The swimming pool is lovely and the beach restaurant is great. The beach team, front desk plus concierge really helps you out a lot. We booked park view but we are overlooking the houses mostly. There is currently a lot of noise outside due to the fact...

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Helpful?
1Thank Jose S
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear Jose S, Thank you for posting this review featuring your guest impressions of our Hotel. I am glad that your enjoyed your spacious suite along with the balcony as well as the pool and beach. The new Hotel project, which will complete the currently operating property, is at the final stage. It is being done for the enhancement of...

Guildford, United Kingdom
Reviewed 21 October 2015

Whenever I stay somewhere for the first time, I've pretty much made up my mind within 10 minutes whether I'm going to like it or not. Unfortunately I'm just not a fan of this hotel. The service on the whole was fantastic, there were a few snags along the way but this was more about lack of empowerment than people...

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Helpful?
Thank 1ATURNLEFT
KempinskiPalm, General Manager at Kempinski Hotel & Residences Palm Jumeirah, responded to this review

Dear 1ATURNLEFT, First of all I would like to thank you for taking the time to describe our Hotel in the way you experienced it. I am grateful for your compliments to the service that was provided. Certainly, we value the privacy and comfort of all our guests. Please accept my apologies for any disturbance. Our Hotel comprises exclusively of...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
We invite you to a place where the earth and sea merge with imagination. Here on the coveted shores of Dubai's iconic island lies the perfect vantage - the Kempinski Hotel & Residences Palm Jumeirah. A palatial retreat, set atop a true landmark, this picturesque paradise offers traditional European luxury and endless opportunities to create lasting memories. Spacious Suites & Penthouses - Exquisite marble floors guide your every step as gold, ivory and light blend into a portrait of true opulence...You have left the ordinary behind. Spacious suites and penthouses provide the lavish comforts of well-appointed living rooms, dining areas, and fully equipped kitchens, ideal for both families and long stays. ... more   less 

Additional Information about Kempinski Hotel & Residences Palm Jumeirah

Address: Crescent West | Palm Jumeirah, Dubai 213208, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $472 - $1,066 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel & Residences Palm Jumeirah 5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Kempinski Hotel And Residences Palm Jumeirah
Hotel Style:
#39 On the Beach Hotel in Dubai
#60 Family Hotel in Dubai
#92 Spa Hotel in Dubai
#98 Romantic Hotel in Dubai
#148 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel & Residences Palm Jumeirah staff and other travellers.
20 questions
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Questions? Get answers from Kempinski Hotel & Residences Palm Jumeirah staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best staff”
 of 5 bubbles elainel389, 6 Feb 2017 | Read review
“6th floor and up the rooms excellent”
 of 5 bubbles namanniy, 22 Jan 2017 | Read review
“Two Bedroom Palm View Suite”
 of 5 bubbles clubgauravGuptaa, 3 Jan 2017 | Read review
“Bar drinks are expensive and a burger is 120 AED.”
 of 5 bubbles b0deg, 3 Dec 2016 | Read review
“None really!”
 of 5 bubbles G467KXjosec, 18 Nov 2016 | Read review
5 of 5