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Grand Excelsior Hotel Al Barsha

506 reviews
#265 of 561 Hotels in Dubai
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Traveller (269)
Room & Suite (179)
Dining (46)
Overview
  • Excellent23%
  • Very good40%
  • Average19%
  • Poor8%
  • Terrible10%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Airport Transportation
Room Service
4.0 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (506)Write a Review
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All reviewsemirates mallwalking distance to the mallal barshaspacious roomsbreakfast spreadspecial thanksmetro stationnasiroperativeindianmrjumeirah
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61 - 65 of 355 reviews
Reviewed 4 February 2017

The staff are very rude, aggressive, and not professional. Check-in took too much time. The bed was not comfortable. Bathrooms are dirty. One of my friends wanted to visit me in my room, they kicked him out in a very rude way. I don't recommend...More

Thank hotelsexpert2017
Response from GEHALBARSHA, General Manager at Grand Excelsior Hotel Al BarshaResponded 27 February 2017

Dear Sir, Thank you for the given time writing your helpful review. We sincerely apologize for the inconvenience you experienced during your stay, that our property and services did not meet your expectations. Our front office team have surely informed you regarding the rules applicable...More

Reviewed 1 February 2017

Really a GRAND feeling. You won't regret for the price you stay there. Manager & staffs were very courteous, Room was very big, House-keeping was absolutely upto the Mark & breakfast spread was worth it. Would prefer to revisit the same Hotel again during our...More

Thank Kerman G
Response from GEHALBARSHA, General Manager at Grand Excelsior Hotel Al BarshaResponded 27 February 2017

Dear Kerman, Thank you for the GRAND review! Few lines of refreshing remarks will make our team delighted and keep work dedications. This review will surely be shared to our whole Grand Excelsior Hotel Al Barsha family. It’s our pleasure to welcome you back soon....More

Reviewed 30 January 2017

This is a Hotel with good facilities and many F&B Outlets to enjoy and for sure one of the bests in the Al Basha The staff are helpful and gives you exactly want you need The rooms are comfortable and they have the necessary amenities...More

Thank lisboamarco
Response from GEHALBARSHA, General Manager at Grand Excelsior Hotel Al BarshaResponded 20 February 2017

Dear lisboamarco, Your wonderful review is well appreciated. We are happy to read you appreciation towards our service colleagues, that you liked our property facilities and amenities. Thank you for sharing the experience over your appreciative review noting that you enjoyed your time with us....More

Reviewed 30 January 2017

The hotel have 4 star, but don't know how. The rooms are small, dirt on the lamps, many of the employees doesn't understand English. We had to move 3 times from our rooms. We got stolen our iPhone and they didn't do anything.More

1  Thank Ali T
Response from GEHALBARSHA, General Manager at Grand Excelsior Hotel Al BarshaResponded 22 February 2017

Dear Ali, I appreciate your time writing us a review. I’m sorry if our property did not meet the criteria you require for a hospitality property. Moreover, your feedback serves as an important base for improvement, I can guarantee that we are taking serious actions...More

Reviewed 23 January 2017 via mobile

I'm trying to find positive comments but I just can't. I hope to never stay here again. I was here for a week on a business trip, breakfast is basic and tasteless, in a clinical feeling hall. They played this awful music, instrumental elevator music...More

Thank PlaneJane13
Response from GEHALBARSHA, General Manager at Grand Excelsior Hotel Al BarshaResponded 22 February 2017

Dear Jane, Let me thank you first for your time on writing us a feedback. I'm sorry to hear that you weren't completely happy with your experience with us. Referring to the lobby music it is the standard music, for sure if it was too...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Room Service
Laundry Service
Concierge
Banquet Room
Airport Transportation
Dry Cleaning
Conference Facilities
Multilingual Staff
Things to do
Pool
Fitness Centre with Gym / Workout Room
Details
Price range
US$84 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#222 Luxury Hotel in Dubai
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$84 - US$241 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#222 Luxury Hotel in Dubai
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (269)
Room & Suite (179)
Dining (46)
Pool & Beach (27)
Hotel & Grounds (205)
Bathroom (20)
Business Centre & Event Rooms (8)
Questions & Answers
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Aka494
22 March 2017|
AnswerShow all 6 answers
Response from kborrill | Reviewed this property |
The area is probably safe, but not one I would particularly like to walk in. The road outside the hotel can be extremely busy at various times of day. We like to get around on foot but resorted to taxis because Dubai does... More
0
Votes
Aka494
22 March 2017|
AnswerShow all 6 answers
Response from معاذ ا | Reviewed this property |
every thing is good market and pharmacy and landery and mall shipping & metro station and taxi coffee shop's all u need there
0
Votes
Tina M
13 January 2017|
AnswerShow all 2 answers
Response from sindylouDubai | Reviewed this property |
Yes they do have rooms accessible for you.
0
Votes
Room Tips
"Not on the first floor as there is a night club on ground floor"
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"Worst Hotel Ever"
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"Avoid rooms over the nightclub - 10x, 20x. These are very noisy."
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"If you need to stay make sure everything is in order and secure in the room."
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