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Enjoy an extended stay at Hilton Dubai The Walk, located on 'The Walk,' a bustling promenade area featuring the beach mall full of boutiques, restaurants and cinemas in the heart of Jumeirah Beach. Accommodation options include contemporary studios, duplex lofts and spacious two-, three-, and four-bedroom apartments. This Dubai hotel is within walking distance of Dubai Marina cafes, boutiques and entertainment venues, and within easy reach of downtown Dubai. Hilton Dubai The Walk is linked via footbridge to the Hilton Dubai Jumeirah, sharing a wide range of facilities and services. Guests can enjoy access to a variety of onsite restaurants and bars, luxurious spa services, a private sandy beach and watersport facilities. Guests in Dubai on business can avoid long commutes, as the city's major corporate hubs are only ten minutes away. Hilton Dubai The Walk is a 15-minute, 17-km drive from Expo 2020 Pavilion. Nearby attractions include Ain Dubai (Dubai Eye) and some of the best shopping in the world - the Mall of the Emirates, home to the largest indoor ski area and the Marina Mall. Complimentary WiFi is available in public areas.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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At Hilton Dubai The Walk, guests are often impressed by the spacious and well-appointed rooms, although concerns regarding cleanliness and upkeep occasionally surface. The hotel's staff receives accolades for their friendly and professional service, but some guests have faced delays with elevators and room preparation. The cleanliness generally meets high standards, with noteworthy housekeeping, yet there are sporadic reports of inconsistency.
Visitors enjoy a welcoming atmosphere and appreciate the hotel's excellent location close to beach and attractions, despite occasional navigational challenges. While the amenities are lauded, especially for families, the value is questioned due to unexpected charges and the cost of food and beverages.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Service
Friendly
Amenities
Outstanding
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We stayed at the Doubletree by Hilton Jumeirah Beach 11th - 19 May. We arrived early hours of the morning. The reception staff were welcoming efficient and had organised an early check-in to allow us to go straight to our room. We stayed is a 2 bed suite/apartment which was very spacious and spotlessly clean. The suite had coffee and tea making facilities in the lounge and a kitchen with toaster, fridge/freezer, cooker and washing machine. The housekeeping staff visited daily and did an excellent job of keeping the suite clean and tidy, bottled water was replenished daily. The pool area was large and never too busy, sunbeds and towels were always available and the pool area staff could not have been nicer. The swim up pool bar was an excellent way to stay (over) hydrated during the day. The food served in the terrace beside the pool was always freshly prepared, tasty and piping hot. The location of the hotel at the end of Jumeirah Beach Residence - The Walk means you are close to lots of shops, bars and restaurants but far enough away from the livelier areas so no noise issues when trying to get to sleep. We hired a car to travel around Dubai and the hotel provides free valet parking which is a great addition to all the facilities that they offered. Great hotel, amazing staff ensured a great holiday.
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Date of stay: May 2024
Value
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Location
Cleanliness
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Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gisele Clark, Other at Hilton Dubai The Walk
Responded May 30, 2024
Thank you for taking the time and effort in sharing your rating, following your recent stay at the Hilton Dubai The Walk. It is so nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We all look forward to welcome you and your family back again in the near future! Sincerely yours,
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Myself and my husband travel to Dubai twice a year but have never previously gone back to the same hotel. However, after the service we received at the Hilton the Walk on our last visit we had to return. The rooms are extremely clean and the location is fantastic. The service from all the staff is exceptional. Prior to our arrival I needed some assistance with my booking, Walter arranged everything for us, he emailed and even called me in the UK to make sure our stay went smoothly. The team in the executive lounge go the extra mile on every visit, especially Brenda who can not do enough. I would also like to thank Naseem for taking such great care of us. On our stay at the hotel our son had misplaced his Apple Air Pods. I went to Caroline on reception and with 15 mins I had a call from her and she helped us locate them. Amazing service. We will be traveling to Dubai in November and we will be going back to The Walk again. Thank you to all the staff for making our experience special. Also a big shout out to the cleaners who again go the extra mile. Great place to stay.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:The 2 Bedroom Family Suit is fantastic. I would upgrade to the executive lounge.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gisele Clark, Other at Hilton Dubai The Walk
Responded Jun 21, 2023
Thank you for taking the time and effort in sharing your rating, following your recent stay at the Hilton Dubai the Walk. It is so nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We are very pleased to read your appreciation regarding the service that our team had provided. I will personally convey your commendations and on behalf of my team THANK YOU for your valuable and motivating feedback. We all look forward to welcome you and your family back again in the near future! Sincerely yours,
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We stayed here in January 2019 and were extremely happy in our 2 bedroom family suite so much so that we decided to stay at the Hilton The Walk again between [9 Jan -16 Jan 2025 ], Rooms are are clean , spacious , hotel staff are friendly ,accomodating, make an effort to communicate clearly and to make guests stay pleasant , the location is excellent , stunning views from the suite all round , you are in the heart of the Jumeirah beach vibe 24hrs! The one thing that really stood out for our family is the buffet breakfast. The food presentstion and options were second to none! The breakfast staff work exceptionally hard to provide a fast efficient service whilst being friendly and attentive to the guests. Well done once again Hilton Jumerah -The Walk. Highly and confidentently recommend this hotel.
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Date of stay: January 2025
Value
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Location
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Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Be patient with the lifts. There is a 'wait' during peak times.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gisele Clark, Other at Hilton Dubai The Walk
Responded Jan 16, 2025
Thank you for taking the time and effort in sharing your rating, following your stay at the Hilton Dubai the Walk. It is so nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We all look forward to welcoming you and your family back again in the near future! Sincerely yours, Gisele Clark Hotel Manager Hilton Dubai The Walk
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Spent 9 nights at the hotel. Returning to the hotel after more than a decade although I am a regular traveler to UAE. The JBR neighbourhood has grown dramatically as is the story of Dubai and has evolved to being a predominantly leisure visitor area.
There are a number of reasons why I would recommend that business travelers and especially Hilton Diamond guests avoid this hotel. Before I get into details, I would like to emphasise that I had a long conversation with the hotel manager who graciously found time to take my call and who made efforts to “rescue” the experience including a fruit bowl and some chocolates- thank you!
Here are the reasons:
(a) The reason for the call was a ‘breaking glass’ moment as I had returned to my room after 15.00 in the afternoon having left early in the morning (around 7.30) to find that my room had not been cleaned. I asked the hotel manager whether the housekeeping team had a priority system to decide the order in which rooms were to be cleaned. The manager replied in the affirmative. It seems that hotel loyalty program status doesn’t play a role on the day in question. To be honest, in the days before the cleaning team had been quite perfunctory in their cleaning (they left used slippers on the floor; did the minimum etc.)
(b) The main breakfast room is way too small for the number of guests so at busy times, there is a decent probability you will be waiting for a table. Luckily, I could access the executive lounge which is much quieter.
(c) The elevators, the elevators, the elevators. Absolutely awful. I have never stayed in a hotel when I had to factor in extra waiting time for an elevator. On multiple occasions during the stay, I would be waiting up to 5 mins to get one which was invariably packed with guests. When I stayed at the hotel a decade ago, they had the same issue. It is clear that it has not been resolved.
(d) The rooms themselves are in ok shape but could do with a refresh - especially the bathrooms. My shower unit had a fixture missing and the hot and cold water was almost impossible to regulate in the shower (either to hot or too cold). The hand shower also has low water pressure (I was on the 14th floor of a hotel tower upto 40+ floors.
(e) Not so important but there was no attempt to enforce a dress code in the executive lounge. Guests would routinely walk in with flip flops and shorts.
All in all, issues got resolved only when I raised a complaint. This reactive approach should not be the essence of hospitality. Rather great hotels anticipate customer needs.
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Date of stay: January 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gisele Clark, Other at Hilton Dubai The Walk
Responded Feb 5, 2025
Dear Valued Guest, Thank you for taking the time to share your detailed feedback. It was a pleasure speaking with you during your stay, and I truly appreciate the opportunity to address some of your concerns at the time personally. I want to sincerely thank you for your loyalty as a Lifetime Diamond Member and we truly appreciate your continued trust in Hilton. I regret that your experience did not fully meet your expectations, and I sincerely apologize for the inconvenience you faced. Housekeeping service should be seamless and proactive, and I understand how frustrating it must have been to return to an uncleaned room. While we do have a prioritization system, I acknowledge that it did not align with your needs, and I will be reviewing this with the team to ensure greater consistency and attention to detail. I also take note of your concerns regarding the breakfast room capacity, elevator wait times, and room maintenance. While we strive to offer a comfortable and efficient experience for all our guests, your insights highlight areas where we must do better. The elevators have been a known challenge, and while we have taken steps over the years to improve efficiency, I recognize that further action is necessary. Additionally, I will work with our engineering and housekeeping teams to address room upkeep more proactively. With regard to the executive lounge, our aim is to provide an exclusive yet relaxed environment, and I appreciate your feedback on dress code enforcement, which I will revisit with the team. While I am glad that we could make some efforts to improve your experience, I completely understand that exceptional hospitality should be anticipatory rather than reactive. Your feedback is invaluable in helping us refine our service, and I assure you that we are taking it seriously. I truly appreciate your time, patience, and honesty, and I do hope to have the opportunity to welcome you back in the future for a much-improved experience. Should you decide to return, please feel free to contact me directly. I would be delighted to personally oversee your stay. Kind regards,
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The rest went great ) The hotel is a little old already, the bed linen with holes and rubbed, the Russian-speaking staff is not from the word at all, but there is a nice beach nearby, the staff is always ready to help, breakfasts are just great and hearty. We didn't want to move in until 5 p.m., they kept moving in, but in the end they gave us a large room with 3 rooms overlooking the sea on the 33rd floor. At first, they asked for about 1,000 dirhams in surcharge, but we started to resent the fact that things were going wrong, we were given a room without surcharge. Near the hotel, nightlife boils, 15 minutes walk and subway with tram, nearby many shops, catering, grocery Carrefour. Cleaning every day in the room, water comes in glass bottles, the pool next to the high-rise looks fascinating. First time to Dubai, the hotel will be a find.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Однозначно стоит забронировать и провести тут время )
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is probably the longest review I have written but feel it was required to give a balanced view of the hotel. I will review the different hotel as we experienced them.
Reception Staff - On first experience the reception staff were welcoming however when we raised issues with our room the same staff were not helpful and were argumentative rather than accepting they had made a mistake. I won't mention the name of the staff as my intention is not to get anyone in trouble with management but rather the hotel to provide better training to their staff and to give potential future guests a review that they can rely on.
The issues - We had booked a 2 bedroom Sea View suite for occupation by 4 adults and 1 child and as soon as we got into our room we near enough completely unpacked and then realised the view from our rooms were of the Dubai Marina and not of JBR or sea view. It was our fault for unpacking before checking the views but when we complained to the same reception staff her argumentative response was that the Marina was classed as "sea view" despite me showing her the Hilton website which clearly showed the non sea view room as views of the Marina and the sea view rooms have larger windows with views of the Sea.
My annoyance was that firstly she tried to put us in a room which was clearly not sea view even though we had paid extra and secondly she tried to argue rather than immediately accepting she had put us in the wrong type of room.
Rooms - The rooms are very nice at the hotel and very spacious so no complaints at all. All I would suggest is that if you pay for a sea view room try to get one on a higher floor as the room we were eventually given had the view partially blocked by the Hilton Jumeriah Beach across the road.
Swimming Pool - As mentioned on other reviews, the pool is under shade most of the day due to the high rise buildings surrounding it. For our young daughter, the pool was a no go as it was just not warm enough to use with no direct sun at this time of year.
Restaurants - The restaurants are not really big enough for the hotel capacity. They felt more suitable for a business traveller guest rather than families even though the main occupants were all families. The food itself was just okay and I would suggest that if you are vegetarian as we are then I would suggest that the half board hotel is not suitable for you as they do themed nights such as sea food night where the only vegetarian option was boiled potatoes.
Overall - We have previously stayed at Roda Amwaj suites on JBR which was apartments with breakfast only option and this time we decided to choose a recognised hotel brand of Hilton for their apartments but have been let down and definitely did not receive value for money so I wouldn't return to this hotel.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gisele Clark, Other at Hilton Dubai The Walk
Responded 3 weeks ago
Thank you for taking the time in posting a review of your recent stay at the Hilton Dubai the Walk. It is with regret to learn of your dissatisfaction on our services and facilities and for not being able to meet your expectations fully of a Hilton stay on this particular occasion. As this is not level of service we strive to achieve and provide to our valued guests, please accept our sincere apologies for the disappointment caused to you and rest assured that we have taken your comments seriously and will be used as a basis for our improvement. We really appreciate your feedback and we hope to be able to welcome you back to our property in the near future, to give us a chance to regain your confidence in our service and facilities. Sincerely,
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This hotel has hit rock bottom. With every trip the hotel gets worse and worse. The hotel owner is most likely trying to squeeze out maximum profits, which has led to the worst service in Dubai. Well, now, in order. The hotel is located across the street from the beach, with this location there are many cheaper hotels nearby. The hotel has its own beach, but I couldn’t be there, I went to the public beach and rented sun loungers there. The hotel sells places on its beach to everyone, and hotel guests have become uncomfortable staying there. If you book a room with a sea view, then be prepared that you will be given a room that will be located on the sea side, but the view is blocked by the main building. And they do not hesitate to call this a room with a sea view; in their opinion, it is not scary that the sea is not visible, since the room is located towards the sea. Breakfast is poor, reception is not friendly. I have been to all the hotels on JBR beach, and I can say with complete confidence that this Hilton is the worst hotel.
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Date of stay: May 2023Trip type: Travelled with family
Room Tip:В моем номере была капсульная кофе машина стандарта Лавацца блю, но из кофе предлагалось только...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed in many hotels in Dubai and this year thought we would stay on the Palm at the Hilton. Arrived after a overnight stay and our room was ready by 11.30am spacious room on the eighth floor. We booked club, also premium half board. The club lounge is on the top floor with amazing views and afternoon tea was served at 3pm which was a little relief to get out of the glorious sunshine, drinks and canapés were served 6-8pm along side alcoholic drinks. The lounge was open during the day for soft drinks and tea or coffee. The half board gave us 150 pp towards evening meal or you could take lunch, the premium drinks package gave us two hours of alcoholic and non alcoholic drinks with our meal. The hotel has only been open for a year and all the staff work really hard in 44c heat, no problems booking a table in any of the restaurants and the food was always good. There is only one main pool which I was very happy people were not rushing to put towels on beds at the crack of Dawn, we travelled with two friends and could always get beds when going to the pool around 9am. The beach was very quiet and plenty of empty beds. The hotel next door Five can be pretty noisy I’d say it’s a party hotel. We had 9 lovely nights at the Hilton on the Palm and would be happy to stay again.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gisele Clark, Other at Hilton Dubai The Walk
Responded Dec 9, 2023
Thank you for taking the time and effort in sharing your rating, following your recent stay at the Hilton Dubai The Walk. It is so nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We all look forward to welcome you and your family back again in the near future! Sincerely yours,
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Hilton Dubai The Walk exceeded all expectations with its impeccable service and warm hospitality. From the moment we arrived, the staff was attentive, making sure that every need was taken care of efficiently and kindly. The concierge team offered excellent recommendations, and the housekeeping team kept the room in perfect condition. We would especially like to congratulate the housekeeping team for the beautiful details they prepared for our honeymoon and birthday, which made our stay even more special. We extend our gratitude to the entire hotel for its dedication and excellent service.
The dining experiences were enchanting, with a variety of delicious options and top-notch service. The beachfront location and luxurious amenities made our stay truly unforgettable. Whether for business or pleasure, this hotel offers an exceptional experience that guarantees comfort and satisfaction. Highly recommended!
😊
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Automatically translated
Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Seleccionar habitacion piso alto y del lado del mar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a fantastic stay, and one of the highlights was the outstanding housekeeping service. Every day, my room was left spotless, and I loved the thoughtful little surprises that made my stay even more special. The attention to detail and care put into keeping everything tidy did not go unnoticed. It truly made me feel welcomed and well taken care of.
A big thank you to the housekeeping team for their hard work—I highly recommend this place for anyone looking for a stay where every detail is thoughtfully handled!
Also the staff at the restaurants are very nice! The food is good and the hotel was an overall god experience. I will definitely stay here again in the future. It is the perfect place and you are there at the centre of the marina and it’s a nice walk at night. With a good view and nice people. It made my stay much better 😁
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gisele Clark, Other at Hilton Dubai The Walk
Responded 3 weeks ago
Thank you for taking the time and effort in sharing your rating, following your stay at the Hilton Dubai the Walk. It is so nice to hear that you have enjoyed your stay in our hotel and that you found our overall service and facilities to your satisfaction. We are delighted to hear your praising comments regarding our team, and I will personally ensure your valuable feedback is shared with them. We all look forward to welcoming you and your family back again in the near future! Sincerely yours, Gisele Clark Hotel Manager Hilton Dubai The Walk
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We will arrive at hotel around
2am is it possible to check in
at that time if I have the room
booked from the night before or
will check in be closed? I know
it means l'll only get a few hours
out of a night i pay for but dont
want to hang about all night.
Thanks
There are more places to choose from in the Dubai area.
PRICE RANGE
C$172 - C$477 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiJumeirah Beach Residence (JBR) / The Marina
NUMBER OF ROOMS
362
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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