SO/ Uptown Dubai

SO/ Uptown Dubai

Uptown Tower, First Al Khail Street, Dubai United Arab Emirates
Traveller (302)
Room view
Room & Suite (44)
Amazing steak
Dining (24)

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About

5.0
#92 of 819 hotels in Dubai
4.6 of 5 bubbles
Location
4.8 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.9 of 5 bubbles
Value
Discover SO/ Uptown Dubai, first-of-its-kind Lifestyle Luxury hotel in the Middle East - enter a visionary world of fashion, design and theatre with gourmet dining experiences, cutting edge mixology and next generation wellness. The hotel covers 10 floors of Uptown Tower with 188 design-led rooms and statement suites with unrivalled views of Dubai’s skyline, marina, Ain Dubai, Jumeirah Beach and beyond. Always with a window on the city, our chic and spacious rooms are bold and eclectic with indulgent marble bathrooms bespoke rooms and suites with breath-taking views alongside a range of exciting amenities, including an outdoor pool, gym, spa, glam bar, gourmet restaurants, trendy bars, ballroom and high-end conferencing and business facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Highchairs available
Valet parking
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Yoga room
Fitness / spa changing rooms
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Massage chair
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour check-in
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Bathrobes
Air conditioning
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Boutique
Charming
Languages Spoken
English, French, Russian, Spanish and 14 more

Location

Uptown Tower, First Al Khail Street, Dubai United Arab Emirates
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 62 out of 100
62
Dubai Airport
31.2 km
See all flights
Dubai World Central - Al Maktoum International Airport
16.2 km
See all flights
Jumeirah Lake Towers
15 minDubai Metro
5.0
5.0 of 5 bubbles195 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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SO/Uptown Dubai hotel emerges as a beacon of luxury, with guests lauding its exceptional value for the quality of amenities, cuisine, and service received. The high standards of cleanliness at the property are frequently celebrated, with its spotless environment earning consistent praise. Service at the hotel is noted for its warmth and professionalism, although it faces occasional remarks on responsiveness. Luxurious rooms offering breathtaking views, along with a stylish atmosphere and state-of-the-art amenities, contribute to an environment that many find modern and welcoming.
Atmosphere
Luxurious
Rooms
Luxurious
Value
Reasonable
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch

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195Reviews2Q+A28Room tips
Traveller rating
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Detailed Reviews
Dana S wrote a review Sep 2023
1 contribution
5.0 of 5 bubbles
I had to check into this hotel for a night due to an incident in my building in Dubai and I am very glad that this is the hotel that I decided to pick for my unplanned staycation! I realised that I made the right choice right at the check in with very lovely Leila - shoutout to her, she is a star! Both her and Bobby gave me a very warm and heartfelt welcome, as if I just came to stay with a good friend. The whole attention to detail and kindness of all of the hotel's employees is just on a new level, better than at any other hotel I've been in Dubai.

The room was spotless, spacious and felt very luxurious, the bed was so comfortable and the bathtub was even better! The room also had all amenities that you might need during your stay, but I especially loved the cute His/Hers slippers that were available in the room, such a nice touch. The hotel itself is very stylish and modern, the interior designer did a fantastic job. The breakfast was also delicious with lots of available options. While I love breakfast buffets, I am glad that the hotel went with a la carte options, as hotel food waste is such a serious issue.

My building incident turned out to be a blessing in disguise as I had an amazing time at SO/Uptown and I am definitely coming back for another staycation!
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Date of stay: September 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Kingston, General Manager at SO/ Uptown Dubai
Responded Oct 2, 2023
Hello Z2532OMdanas, Thank you for the wonderful review, we were sorry to hear about your issue in your building, however from a very biased standpoint, I was delighted that we were able to welcome you to the hotel. I was especially pleased to read how well the team took care of you, I will be sure to pass on your comments and recognise their efforts. I am pleased that your issue was resolved in your building, however please do not wait for the next issue to come and visit us again. Best wishes, Daniel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Febilyn G wrote a review Oct 2023
Dubai, United Arab Emirates1 contribution
+1
5.0 of 5 bubbles
The hotel's lobby and restaurant impress with their lavish design and a lavish atmosphere. The restaurant's setting is exquisite and sophisticated, featuring tasteful decor and the ideal lighting for a refined dining experience. Under the guidance of Chef Mia, the dining experience is exceptional, with each dish a masterpiece of flavor and innovation. The service, with individuals like Christine, Aizada, and Phyo, is flawless. The prices are reasonable considering the quality of the food, service, and facilities, making it a perfect choice for special occasions. In summary, it stands out as a remarkable destination for a memorable dining experience, and I highly recommend it.
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Kingston, General Manager at SO/ Uptown Dubai
Responded Oct 26, 2023
Hi 765phoebeg, Thank you for the lovely review and comments, we were thrilled to hear that you enjoyed your experience and that all the team took great care of you. We have a fabulous bunch of staff and I was so happy to hear them recognised. We look forward to seeing you again soon. Best wishes, Daniel
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Richu R wrote a review Oct 2023
1 contribution
5.0 of 5 bubbles
Yaman & kay was very helpful to us in getting our rooms ready even hooked us up with a late check out. Absolutely recommend everyone to visit the hotel and they will definitely take good care of you!!
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Kingston, General Manager at SO/ Uptown Dubai
Responded Oct 26, 2023
Hi 981richur, Thank you for the lovely comments, we were delighted to hear that you had a lovely stay with us and that Yaman and Kaolin took such great care of you. Looking forward to seeing you again soon, Daniel
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Sayed Al Mousawi wrote a review Nov 2023
Kuwait City, Kuwait9 contributions2 helpful votes
5.0 of 5 bubbles
My stay at SO/ Uptown Hotel Dubai was an absolute delight from start to finish. The staff, led by the incredibly kind and attentive Ms. Laila at the front desk, set the tone for the entire visit. Their warmth and dedication to ensuring a comfortable stay were unparalleled.

The room service was prompt and impeccable, catering to every need with a smile. The attention to detail in maintaining room cleanliness was truly impressive, adding an extra layer of comfort to the stay.

Overall, the hotel’s commitment to exceptional service and hospitality made my trip unforgettable. I highly recommend SO/ Uptown Hotel Dubai to anyone seeking a luxurious yet welcoming experience. Kudos to the entire team for their outstanding efforts!
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Kingston, General Manager at SO/ Uptown Dubai
Responded Jan 17, 2024
Hello almousawism, Thank you so much for sharing your wonderful experience with us! We are delighted to hear that your stay was an absolute delight. It's heartening to know that our team played a significant role in setting a positive tone during your visit. We're glad to hear that the room service was prompt and impeccable, catering to your every need with a smile. Our commitment to maintaining high standards of cleanliness and attention to detail in the rooms is something we take pride in, and we're thrilled to learn that it added an extra layer of comfort to your stay. We truly appreciate your acknowledgment of the team's outstanding efforts. It was our pleasure to make your trip unforgettable, and we look forward to welcoming you back for more memorable stays in the future. Best wishes, Daniel
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Christina K wrote a review Mar 2024
1 contribution1 helpful vote
5.0 of 5 bubbles
Such an amazing, aesthetically pleasing and clean hotel. Room service is impeccable and service is great. Mateen, from the lobby staff, was so helpful, always offering positivity, guidance and helping me find affordable taxi rides during my stay!
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Date of stay: March 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Kingston, General Manager at SO/ Uptown Dubai
Responded Mar 11, 2024
Hello christinakD3347SL, Thank you for sharing your positive experience with us! We were thrilled to hear that you found our hotel amazing, aesthetically pleasing, and clean. It's wonderful to know that our room service left a positive impression, and the overall service was great. We appreciate your kind words about Mateen. It's fantastic to hear that he was helpful, always offering positivity, guidance, and assistance in finding affordable taxi rides during your stay. We'll make sure to pass on your compliments to Mateen for his exceptional service. Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back for another exceptional stay! Best wishes, Daniel
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Sameer K wrote a review Jun 8
11 contributions2 helpful votes
5.0 of 5 bubbles
Things we liked:
Staff - this is the true difference between any hotel is how the staff can accommodate you and exceed your expectations. Both Paul and Yaman were very helpful in check in and check out.

The overall hotel from its setting lobby on the 6th floor by car to the lobby, breakfast area, high floor rooms (ours was on the 43rd) and modern designs across all were quite impressive

The breakfast was unlimited ala carte which in my opinion is great to avoid food waste and it really makes life easier with kids. The room had a free minibar (again being part of the same chain as 25hrs had only soft drinks and water).

The hotel gym was great on the 33rd floor facing the Juneirah Islands

Areas of Improvements:
There wasn't a kids club
Breakfast was only till 10:30 am
The bathroom had no closure which means when turning on lights would bother those that are sleeping (there should have been a separate switch for just the closed toilet or shower area).
Read more
Date of stay: June 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Not ideal for families but worth a try Get to breakfast early to avoid rushing and being...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Kingston, General Manager at SO/ Uptown Dubai
Responded 5 days ago
Hello 753samerk, Thank you for your thoughtful and detailed feedback! We were delighted to hear that you had an elegant experience and found so many aspects of your stay enjoyable. We were especially pleased to hear that Paul and Yaman made a positive impact during your check-in and check-out. Our staff strives to exceed expectations, and it's rewarding to know they succeeded. It's great to know you appreciated the modern design of our high-floor rooms and the impressive setting of our lobby and breakfast area. We were glad you enjoyed the stunning view of the Jumeirah Islands. We appreciate your constructive feedback regarding areas for improvement. We'll certainly consider looking into adding a kids' club and extending breakfast hours for the convenience of our guests. We also understand the need for better bathroom lighting solutions to avoid disturbing those sleeping and will look into possible modifications. Your feedback is invaluable to us, as it helps us continue to improve and provide exceptional experiences for our guests. We look forward to welcoming you back for another wonderful stay. Best wishes, Daniel
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Lasse R wrote a review Feb 2024
1 contribution
5.0 of 5 bubbles
Great service. Lost my earphones and in 5min were delivered to my room by the security man Tanveer Arsalan who was very helpful.

Front office manager Ahmad is an absolute star great friendly service

The quality of the product is increadible
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Kingston, General Manager at SO/ Uptown Dubai
Responded Feb 29, 2024
Hello Lasse R, Thank you for your wonderful feedback! We were thrilled to hear that you had a positive experience at our hotel and that our service exceeded your expectations. It's fantastic to know that Tanveer Arsalan provided swift and helpful assistance in delivering your lost earphones to your room. We'll make sure to pass on your appreciation to him for his excellent service. We were also pleased to hear that Ahmad, our Asst. Front Office Manager, provided great, friendly service and is recognized as an absolute star. We’ll ensure he receives your commendation for his outstanding efforts. Thank you again for choosing us and we look forward to welcoming you back for another memorable stay! Best wishes Daniel
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mrandmrsbrunch wrote a review Mar 2024
Dubai, United Arab Emirates117 contributions92 helpful votes
+1
5.0 of 5 bubbles
We didn’t really know what to expect but we’re very pleasantly surprised by both the decor and the menu. The staff were all super-attentive and knew the menu inside out, explaining the dishes, accompaniments as well as their flavour profiles and stories behind them.
Each member of staff was incredible, however Nikisha was particularly attentive and made us feel completely at ease all evening, popping up at just the right times throughout the evening.

Love finding new and unknown places like this! Will be back for sure.
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Date of stay: March 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Kingston, General Manager at SO/ Uptown Dubai
Responded Mar 18, 2024
Hello mrandmrsbrunch, Thank you for sharing your positive experience with us! It's wonderful to know that both the decor and the menu exceeded your expectations. We're proud to have a team of super-attentive staff who are knowledgeable about our menu and eager to provide a memorable dining experience. It's fantastic to hear that Nikisha stood out with her attentiveness and made your evening enjoyable. Thank you for your kind words and for choosing to dine with us. We can't wait to welcome you back for another delightful dining experience! Best wishes, Daniel
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Paul-Edouard G wrote a review Oct 2023
Bangkok, Thailand14 contributions8 helpful votes
5.0 of 5 bubbles
We had the utmost experience at Citronelle, being well looked after, great experience overall with great product knowledge and story telling from service along each dish, truly a memorable experience, The gai Yang was my favorite ! The tea service was remarkable prepared and served from its trolley for everyone to see ! Well done for this opening
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Kingston, General Manager at SO/ Uptown Dubai
Responded Jan 26, 2024
Hello Pauledouardgllrd, Thank you for taking the time to share your positive experience with us! It's wonderful to hear that you felt well looked after and enjoyed a great overall experience with the service team's impressive product knowledge and storytelling. We were delighted that the Gai Yang stood out as your favorite, and the tea service, presented from the trolley, added to the remarkable experience. Your kind words are truly appreciated. We can't wait to welcome you back for more delightful moments at The Citronelle Club. Best wishes, Daniel
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Abbie Noble wrote a review Mar 2024
Cheshire, United Kingdom2 contributions2 helpful votes
5.0 of 5 bubbles
Where do I start? From the start we were welcomed warmly with 5* service from Mateen. He took our bags up to the room and said if we needed anything to let him know and he would sort it out for us, which he certainly did. Throughout our stay he sorted us out with taxis, room service and added extras which we needed.

SO uptown are very lucky to have him as his service was amazing and made our stay at the SO uptown more enjoyable and special.

Thank you very much for everything Mateen, keep up the good work!

Abbie & Bissett
Read more
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Daniel Kingston, General Manager at SO/ Uptown Dubai
Responded Mar 8, 2024
Hello 135abbien, Thank you for sharing your wonderful experience with us! We were delighted to hear that your stay began with a warm welcome and exceptional service from Mateen. It's fantastic to know that he went above and beyond to ensure your comfort and satisfaction throughout your stay. We'll make sure to pass on your kind words to Mateen, acknowledging his amazing service. We are fortunate to have team members like him who contribute to making our guests' experiences enjoyable and special. We appreciate your positive feedback and look forward to welcoming you back for another exceptional stay! Best wishes Daniel
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fi1_10 asked a question Feb 2024
Cambridge, United Kingdom27 contributions14 helpful votes
How long will it tlake to wal to Jumeirah walk? Thank you
Answer from khaled 1256
Farwaniya, Kuwait4 contributions
about 40 min by car 15 min .. its about 3.5 kilometers a way
fi1_10 asked a question Feb 2024
Cambridge, United Kingdom27 contributions14 helpful votes
Hi which floor is the pool on? Does it get sun most of the day? Many thanks
Answer from khaled 1256
Farwaniya, Kuwait4 contributions
i believe it’s on the 7th floor and plenty of sun there
Fearless42685444509 wrote a tip Jun 15
Dubai, United Arab Emirates2 contributions
5.0 of 5 bubbles
"Just happy the way it is."
Read full review
Vijay B wrote a tip Jun 10
Dubai, United Arab Emirates39 contributions39 helpful votes
5.0 of 5 bubbles
"As attended many seminars and meetings, never stayed in rooms for pleasure so not much idea in this regard, unless hotel gives a stay for me"
Read full review
Sameer K wrote a tip Jun 8
11 contributions2 helpful votes
5.0 of 5 bubbles
"Not ideal for families but worth a try Get to breakfast early to avoid rushing and being disappointed"
Read full review
Taym R wrote a tip May 2024
3 contributions
4.0 of 5 bubbles
"Staff are though"
Read full review
Tyrone H wrote a tip Apr 2024
2 contributions1 helpful vote
5.0 of 5 bubbles
"Ask for Mateen when needing anything personal in terms of taxis and assistance with routes. Honestly an overall wonderful experience. "
Read full review
Not the right property for you?
There are more places to choose from in the Dubai area.
PRICE RANGE
C$165 - C$213 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubai
NUMBER OF ROOMS
188
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SO/ Uptown Dubai - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about SO/ Uptown Dubai
Which popular attractions are close to SO/ Uptown Dubai?
Nearby attractions include Diana Jewellery Dubai (0.5 km), NoWayOut (0.5 km), and Fergus James Diamonds (0.9 km).
What are some of the property amenities at SO/ Uptown Dubai?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at SO/ Uptown Dubai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at SO/ Uptown Dubai?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at SO/ Uptown Dubai?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to SO/ Uptown Dubai?
Conveniently located restaurants include Couqley French Bistro & Bar, Urban Bar & Kitchen - UBK, and Uptown Brasserie.
Are there opportunities to exercise at SO/ Uptown Dubai?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does SO/ Uptown Dubai have airport transportation?
Yes, SO/ Uptown Dubai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at SO/ Uptown Dubai?
Yes, dry cleaning and laundry service are offered to guests.
Does SO/ Uptown Dubai offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at SO/ Uptown Dubai?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Chinese.
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