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Shangri-La Hotel, Dubai

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#58 of 544 Hotels in Dubai
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1 room 2 adults 0 children
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Shangri-La Hotel, Dubai
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2,067 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Dubai
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Showing 1,751: English reviews
Reviewed 1 week ago via mobile

Great one bed apartment studios - very spacious and comfortable. Staff are very helpful and friendly especially Shankar in the laundry department who does such a great job! Zero complaints! Good views of the burj Khalifa. Restaurants are nice and room service is quick and good.

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Helpful?
Thank Toy1234
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Toy1234, Thank you for your feedback following your recent stay. Your positive comments regarding the service of our colleagues, especially Shankar, nice room view and superb dining experience are very much appreciated. I will convey your satisfaction to the entire team. We look forward to your next visit at Shangri-La Hotel, Dubai. Best regards, Gerhard Hecker, General Manager

Mumbai
Reviewed 1 week ago

It is conveniently located, value for money hotel . The restaurants are best in class, however i frequently use amenities like health club in which facilities they provide are truly fantastic. They have ample inhouse parking , however there is parking available around the hotel in any time of day. The staff is friendly. Hotel has carried out recently interior...

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1Thank 979rahulk
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear 979rahulk, Thank you for taking the time to share your feedback on TripAdvisor. We are glad to read of your positive fcomments regarding our service and facilities in our restaurant and health club. I am glad to share your compliments with our t team, who will be delighted to be recognized. Thank you once again for choosing Shangri-La Hotel,...

Reviewed 1 week ago

We booked 4 nights at the hotel but could have easily stayed for more. The service was amazing we arrived early than standard check in time and they accomodated us with an upgraded room straight away. The people who worked in the hotel were really nice. The service in the ultralounge where the pool is located was amazing. Food was...

Review collected in partnership with shangri-la.com
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2Thank Lukeclark17
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Lukeclark17, Thank you for staying with us and for taking the time to share with us your feedback. It gives me great pleasure to know that you are very pleased with our services and enjoyed your stay while you were our guest. Your comments are great encouragement for us to continue our commitment to service excellence. We truly appreciate...

Reviewed 1 week ago via mobile

Fantastic stay at a wonderfully situated hotel overlooking the Burj Khalifa on Shiekh Zayed Road. The room was spacious on the Horizon Floors (40th) with very large bathrooms. I had wanted my suits dry cleaned and shirts washed/pressed. A gentleman named Shankar provided me with this service within 5 hours. Shankar was extremely pleasant. He under promised and over delivered....

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1Thank Zarina-Mohamed B
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Zarina-Mohamed B, Thank you very much for your feedback. We are glad to hear that you had a wonderful experience whilst staying with us. Thank you for your positive feedback about our hotel facilities and colleagues, Shankar, our Seam will be inspired by your kind words and we will ensure your commendation is passed on to them. Thank you...

A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago via mobile

This hotel is really nice. The rooms are top notch. The view from the 32nd floor is unbelievable. Customer service is top notch. I will definitely recommend. It is only 15 mins. from the Dubai mall. They do offer complimentary shuttle to and from the mall. Or if you prefer, it is only 15 dirham cab ride.

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Thank A TripAdvisor Member
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback on TripAdvisor following your recent stay. I am delighted to learn that you have enjoyed our hospitality and thank you for your recommendation. Thank you once again for choosing Shangri-La Hotel, Dubai and we look forward to welcoming you back. With kind regards, Gerhard Hecker, General Manager

Reviewed 1 week ago

Shangri La is one of the best locations in terms of traveling convenience in Dubai. perfect place to go anywhere easily. in addition to that, the little details and touches are very well taken care of. there is a health club, spa, yoga classes and other things that keep happening. really enjoying my stay. but most of all for me,...

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1Thank Akshata B
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Akashta B, Thank you for taking the time to share your feedback following your recent stay. We were glad to hear that you enjoyed such a positive experience and we thank you for your helpful feedback. I will certainly pass this on to the team, especially to Yasser. We look forward to your next visit at Shangri-La Hotel, Dubai....

Dallas, Texas
Reviewed 1 week ago

My mother and I stayed here during our trip to Dubai in February 2017. From check-in to check-out, the staff were fabulous! They are so polite, knowledgeable, and helpful – you can’t go wrong at the Dubai Shangri-La Sheikh Zayed. Our room overlooked Sheikh Zayed road, so we had a great view of the Burj Khalifa – which is really...

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Thank EmilyJ10
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear EmilyJ10, Thank you for taking the time to share your comments on TripAdvisor following your recent stay with us. We are happy to read you were impressed with the in-room facilities, our staff service and dining experiences. Your kind comments are indeed rewarding and our colleagues are elated to learn that their efforts have been appreciated. Thank you for...

Reviewed 1 week ago via mobile

Thank you so much for looking after my family during our stay. Thanks to reception team for moving our room to tower view and for all the arrangements. The only issue that you may need to rectify is the food smell at the valet parking area. Other than that to all your management level and team BRAVOOOOOOOO

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Thank Timo G
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Timo G, Thank you for taking the time to share your comments on TripAdvisor following your recent stay with us. We are delighted to read you had a wonderful time and our hotel services and facilities treated you well. Our heartfelt gratitude for your patronage and we look forward to your next visit at Shangri-La Hotel, Dubai. With warm...

Reviewed 1 week ago via mobile

Quick business trip at shangrila Dubai , truly love it . Every detail in my stay was remarkable and unforgettable. Thank you for the lovely service. The check in and out was excellent, the room was fantastic and the Vietnamese restaurant experience was very special. Once again thank you from the bottom of my heart.

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Thank Hopla D
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Hopla D, Thank you for taking the time to share your comments on TripAdvisor following your recent stay with us. We are delighted to read that you had a wonderful time, dining experience in Hoi An and that our colleague efficiency made your stay even more enjoyable. We send our heartfelt gratitude for choosing to stay with us and...

Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

Went to Shangri-la to experience the CHI Spa and the experience is flawless. I had a Facial with Spa therapist May - the rescue age protect facial with Epicuren product. The experience is more than expected. Skin is glowing and hydrated. I also want thank Hanif in the reception for the warm and professional welcome. Before my facial I used...

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1Thank FerdinandReview
Gerhard H, General Manager at Shangri-La Hotel, Dubai, responded to this review

Dear FerdinandReview, Thank you for your feedback on Trip Advisor. As we pride ourselves in offering the highest levels of care and hospitality to all our guests, we are delighted to hear that you had a wonderful experience whilst your visit in our spa. It is always rewarding to receive positive comments from our guests and I have shared your...

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Executive Studio with Burj Khalifa View (59)
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Horizon Premier Room with Burj Khalifa View (68)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $258 - $583 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Agoda, Hotels.com, Travelocity, Priceline and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#43 Spa Hotel in Dubai
#55 Luxury Hotel in Dubai
#61 Business Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay away from the club on the roof”
 of 5 bubbles KarlBahrain, 21 Mar 2017 | Read review
“If you are in hotel, please visit health club and do a yoga session with master's”
 of 5 bubbles 979rahulk, 15 Mar 2017 | Read review
“Ask for Burj Khalifa room.”
  • View of Dubai from 40th Floor Breakfast Table
  • View of Burj Khalifa from Room
 of 5 bubbles EmilyJ10, 13 Mar 2017 | Read review
“Best Packages, best SPA, Excellent value”
 of 5 bubbles UAEPrince, 11 Mar 2017 | Read review
“Become a circle member and enjoy Club benifits”
 of 5 bubbles CityVoyager2002, 11 Mar 2017 | Read review
5 of 5