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Shangri-La Hotel, Dubai

825 reviews
#14 of 565 Hotels in Dubai
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Traveller (524)
Room & Suite (506)
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Overview
  • Excellent83%
  • Very good12%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(53 reviews)
“dunes cafe”(32 reviews)
“burj khalifa”(85 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Offers from Shangri-La Hotel, Dubai
Special Offer: Bed, Breakfast & Spa
Hotel deals
Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (825)Write a Review
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All reviewshorizon clubdunes cafeburj khalifaultra loungebalcony barchi spavietnamese restaurantpersonal trainerhealth clubreception teamamazing stayspecial thankson sheikh zayed roadan upgradedeluxe roomexcellent hotelhotel facilities
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21 - 25 of 685 reviews
Reviewed 2 weeks ago via mobile

I must say, this hotel is excellent in service. They have everything, swimming pool, sauna inside the ladies room and plunge pool. I've done my training in the gym with Janaka and he was excellent in helping me getting back in shape.. I will surely...More

1  Thank Karen T
Response from Nicolas C, Manager at Shangri-La Hotel, DubaiResponded 1 week ago

Dear Karen T, Thank you for taking the time to write and share your experience with us on TripAdvisor. It is through valuable feedback such as yours that we are able to continuously improve our service standards. The hotel is pleased to offer a comprehensive...More

Reviewed 2 weeks ago via mobile

The cleanest showers and changing rooms in dubai , they have a very nice pool and very sweet and helpful staff ! And for the gym they have a very organized one , quality people and one of the beat trainers in uae , his...More

Thank Khaledjs
Response from Nicolas C, Manager at Shangri-La Hotel, DubaiResponded 2 weeks ago

Dear Khaledjs, Thank you for taking your precious time to write and share with us your experience on TripAdvisor. We continuously strive to ensure we will always delight our valuable guests such as yourself with our uncompromising quality of products and flexible services. It is...More

Reviewed 2 weeks ago

We stayed last year, hotel was under renovation, but management did not disclose that. Because of the renovation, you have to use side door to enter hotel and temporary lobby was place in the second floor. I find customer service very unprofessional. It is not...More

3  Thank nadia191
Response from Nicolas C, Manager at Shangri-La Hotel, DubaiResponded 2 weeks ago

Dear Nadia191, Thank you for your comments posted on TripAdvisor. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. We are grateful for your patronage and look forward to welcoming you back to...More

Reviewed 2 weeks ago via mobile

Beautiful rooms, attentive staff, good location, great swimming pool and jacuzzi. Rooftop bar and lounge cost extra but as we are already on floor 31 we didn't feel the need! Not cheap but good value.More

Thank cjlawton
Response from Nicolas C, Manager at Shangri-La Hotel, DubaiResponded 2 weeks ago

Dear Cjlawton, Thank you for taking the time to write and share your experience with us on TripAdvisor. We aim to delight and provide all our guests with the highest standards in service and hospitality. We go to great lengths at our hotel to ensure...More

Reviewed 2 weeks ago via mobile

We stayed at the Shangri-La Dubai for 2 nights on a stop over to Bangkok via Dubai. We arrived around 10 in the morning after a long Emirates night flight from Glasgow, we got a taxi from the airport which took about 30 mins to...More

Thank Hendez1885
Response from Nicolas C, Manager at Shangri-La Hotel, DubaiResponded 2 weeks ago

Dear Hendez1885, Thank you for taking your precious time to write and share your experience with us on TripAdvisor. At Shangri-La, we understand that true luxury means quality time well spent. Whether travelling for business or pleasure, Horizon Club guests will enjoy an attentive and...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$165 - US$488 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Spa Hotel in Dubai
#13 Luxury Hotel in Dubai
#26 Romantic Hotel in Dubai
#32 Family Hotel in Dubai
#61 Business Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$165 - US$488 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Spa Hotel in Dubai
#13 Luxury Hotel in Dubai
#26 Romantic Hotel in Dubai
#32 Family Hotel in Dubai
#61 Business Hotel in Dubai
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (524)
Room & Suite (506)
Dining (93)
Pool & Beach (61)
Amenities (84)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Rahul R
4 February 2018|
AnswerShow all 4 answers
Response from Nicolas C | Property representative |
Dear Rahul R, Kindly be informed that the hotel is located only 15 minutes from Dubai International Airport and five minutes from the World Trade Centre, Dubai International Financial Centre, Downtown Dubai and Burj... More
1
Vote
Anahita H
3 February 2018|
AnswerShow all 5 answers
Response from JenTen04 | Reviewed this property |
I have always caught a taxi, but I’m sure they have. Might I suggest emailing the hotel and then you can choose the best option.
1
Vote
Anahita H
2 February 2018|
AnswerShow all 4 answers
Response from aJ007007 | Reviewed this property |
Yes there is, the room service is fantastic
1
Vote
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12345631
Room Tips
"Most rooms have one view or the other. It is a well positioned hotel"
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"Go for the horizon club room and the excellent amenity facilitieS"
Read review
"Ask for the Burj Khalifa view"
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"10th floor to 40th floor front or back both have great views"
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