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Shangri-La Hotel, Dubai

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#81 of 544 Hotels in Dubai
Certificate of Excellence
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Shangri-La Hotel, Dubai
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1,831 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel, Dubai
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Showing 1,548: English reviews
New York City, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 December 2015

If you plan on visiting Dubai the number of hotels to select from is endless. The skyline of new hotels will amaze you to the point you may become confused. So how do you pick the right place to stay that is reasonably priced, has a great location and above all excellent service? Perhaps the best way would be based... More 

Helpful?
2 Thank Don N
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your comments on TripAdvisor following your recent stay with us. We are delighted to read your excellent feedback on our hotel service and facilities. Our heartfelt gratitude for your patronage and we look forward to your next visit at Shangri-La Hotel, Dubai. With Best Regards, Antoine Babin, Resident Manager More 

Lytham St Anne's, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 December 2015

Amazing room on 38th floor spotless with everything you need and a fab view. Hotel staff could not do enough for you all very friendly and helpful. Loved the pool area especially the lunch time pizza. Great position just 10 minutes walk to the metro and the famous Longs bar. Had a Thursday brunch at the Le Meridien amazing value... More 

Helpful?
1 Thank Colin215
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. Your feedback is very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. It is our privilege to be of service to you and we look forward to welcoming you back to the Shangri-La Hotel, Dubai... More 

London
Level Contributor
263 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 30 November 2015

Excellent location for business on the Sheikh Zayed Road, very close to the Dubai Mall. We stayed in a Horizon Deluxe room which was an excellent choice, checking in on the 41st floor. This was completed quickly and efficiently by Alina, in spite of our early arrival and we were whisked away to our room after enjoying a light breakfast... More 

Helpful?
1 Thank ilrich
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you very much for sharing your review on TripAdvisor. It was a great pleasure to have you staying with us and we are glad to know that you have enjoyed your time here at the hotel. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Yours sincerely, Antoine Babin,... More 

Washington DC, District of Columbia
Level Contributor
94 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 30 November 2015

I enjoyed my stay at Shangri-La Dubai. From check-in to check-out, the staff was helpful and knowledgeable. My flight landed early in the morning, and my room wasn't ready when I checked in. They gave me a card to navigate the hotel and guided me to the showers in the spa area. After a 13-hour flight, the shower was a... More 

Helpful?
Thank INeedAVacayStat
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you very much for sharing your review on TripAdvisor. It was a great pleasure to have you staying with us and we are glad to know that you have enjoyed your time here at the hotel. Your feedback is truly appreciated and will surely assist us to improve our service and facilities. We look forward to welcoming... More 

Dubai
Level Contributor
86 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 30 November 2015

I stayed at the Shangri-La for a week on business and the experience was generally good. The 5* rating in Dubai covers hotels that in most international cities would be classed as 4* but the Shangri-La was close to 5*. As others have commented, the staff were very helpful. I did not eat or drink in the hotel given the... More 

Helpful?
Thank JRMJ
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. Your comments are very much appreciated and will certainly assist us in our efforts to continuously improve our services and facilities. It is our privilege to be of service to you and we look forward to welcoming you back to the Shangri-La Hotel, Dubai... More 

Bedfordshire
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 29 November 2015 via mobile

We stayed here for 6 nights. The room was very nice with a gulf view although it was looking a little dated in some parts of the room. Some of the bathroom fixtures needed repair taps very loose on bath and plug in bath not working. Blinds were broken. The indoor pool and outside deck was a nice touch for... More 

Helpful?
Thank Canary2
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for your patronage and for sharing your experience. I read with great concern that you were disappointed with our services and hotel facilities. It is evident that we have fallen short of the expectations that we have set for ourselves and you are certainly entitled to expect. I have immediately addressed the issues with the concerned... More 

Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 November 2015

As usual Shangri-La was superior... reception, staying, departure & staff were very professional & helpful... but I find the location is more of a business location than for a leisure trip... everything is far from you in addition to the access to the hotel from Sheikh Zayed is somewhat a hassle.

Review collected in partnership with shangri-la.com

Helpful?
Thank hona_tokyo
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. Your comments are indeed much appreciated and we are delighted to learn that you have enjoyed your stay at our hotel. We look forward to welcoming you back to Shangri-La Hotel, Dubai in the not too distant future. Yours sincerely, Antoine Babin, Resident Manager More 

Milwaukee, Wisconsin
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 November 2015

I had the opportunity to staff an event at the Shangri-La and it was almost perfect. Loved the cold towels provided in the airport transfer and being met at the door upon arrival at the hotel. My room had a great view of the World in the Gulf. I'd never had a rain shower-head so I loved that. Our medical... More 

Review collected in partnership with shangri-la.com

Helpful?
2 Thank Joel R
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. It is a great delight to learn that you had an enjoyable experience whilst staying with us. We appreciate that you found our overall products and services to your pleasure. It is our privilege to be of service to you and we look forward to welcoming you back... More 

Northampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 November 2015

An amazing hotel, great in location, staff were amazing, nothing was too much trouble. I would definitely recommend the Indian Restaurant (can't remember the name), the room was amazing, with great views. Great atmosphere too. The bars were great, staff so accommodating. Loved it..

Review collected in partnership with shangri-la.com

Helpful?
Thank jenny_ponder
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We appreciate that you found our overall products and services to your pleasure. It is our privilege to be of service to you and we look forward to welcoming you back to the Shangri-La Hotel, Dubai With best regards, Antoine Babin, Resident Manager More 

Halle, België
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 November 2015

What can I say about this great hotel. Perfectly located, great service, magnificent and luxurious rooms with a great view on the Burj Khalifa. Great experience from arrival until departure (although I didn't like that part :-) )

Review collected in partnership with shangri-la.com

Helpful?
Thank hansneef
Antoine B, Manager at Shangri-La Hotel, Dubai, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. It is a great delight to learn that you had an enjoyable experience whilst staying with us. We appreciate that you found our overall products and services to your pleasure. It is our privilege to be of service to you and we look forward to welcoming you back... More 

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Executive Studio with Burj Khalifa View (59)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 

Additional Information about Shangri-La Hotel, Dubai

Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $232 - $893 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Priceline, Odigeo and Jetsetter so you can book your Shangri-La Hotel, Dubai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#55 Spa Hotel in Dubai
#61 Business Hotel in Dubai
#77 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel, Dubai staff and other travellers.
39 questions
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Questions? Get answers from Shangri-La Hotel, Dubai staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room with its views of the Burj Khalifa skyline was very beautiful at night”
 of 5 bubbles 667desireeh, 25 Nov 2016 | Read review
“get a room that is high floor to have better view of the sea”
 of 5 bubbles cyqaey, 22 Nov 2016 | Read review
“Spacious rooms with an excellent view”
 of 5 bubbles snaseem, 20 Nov 2016 | Read review
“City view has outstanding view”
 of 5 bubbles 466kakik, 17 Nov 2016 | Read review
“good value for money”
 of 5 bubbles Belgianrunner, 9 Nov 2016 | Read review
5 of 5
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