We stayed with my husband and my 18 months old baby for 1 week. The staff were amazing, they always did their best to respond to our requests as quickly and as well as possible, installed a protective barrier on the stairs, they were giving a small gift everyday on the bed, and were also coming everyday with a small car full of gifts for the kids. A special thanks to Ibrahim the butler on our floor who was exceptional and very professional towards us, he made sure that we lacked nothing, and always took the time to greet us and play with our kid even when he wasn’t working on our floor. Also, the food was excellent, especially the breakfast. A large choice of food. We’ll come back for sure !
After having toured the UAE for over a month, we decided to finish our trip with a week at the Burj Al Arab. After having passed security, you will be driving on a bridge up to the hotel, where you will be directly taken in charge by the valet and the front desk team. The outside and inside architecture is just amazing. The front desk team directly recognized that we were French and took the initiative to speak French with us. This was highly appreciated. We arrived early and our high floor panoramic suite was not ready. We were therefore invited to have some refreshment at the lobby’s restaurant. After some times, our Buttler arrived and invited us to follow him to our suite. The room is amazing: tremendous views, high ceilings, nice dining/living area, comfortable bathroom with jetted bathtub and a lot of Hermes amenities (full size parfum bottle for me and my husband, along with some other beauty amenities). The slippers available in the room were too small. We asked for bigger sizes. This was not a problem for our Buttler, who brought us new ones. We tried the hotel’s room service. The menu offered a large choice for everyone, even for me - vegetarian. The food was good and fresh. We loved the truffle pasta and truffle pizza. The arabic selection was amazing too. Each afternoon, our Buttler brought us small appetizers. These were the perfect start before enjoying one of the hotel’s restaurant. The beach/pool area is really nice. We enjoyed seeing the sunset while having a shisha and drinking a cocktail. Simple luxury with some music. So romantic… Breakfast is offered on the terrace. The buffet choice is not huge but it had some highlights for my husband: chocolate fountain, candy bar, aso. You can order a large variety of made to order dishes. The staff is at your service. As a guest of the Burj Al Arab, you have complimentary access to the wadi water parc, a few steps away from the hotel. Golf cart drivers drive you to the entrance, where you can directly enjoy water slides and more. A nice way to spend a day and have fun. Our Buttler organized us a hotel tour. We could visit the royal suite along with a small museum about the hotel and all the special events that happened there. A nice way to explore what the Burj Al Arab has to offer! We really had a nice stay. Friendly and dedicated staff, good food, relaxing getaways, aso. The only point that was a bit under our expectations was the mattress and the pillows (even though there are plenty of pillow choices). I have some neck/back problems and I am kind of problematic with that. Burj Al Arab exceeds in providing luxury without the boring things that might come along luxury: no stuffy behaviors. Guests feel simplicity while everything is well managed behind the scene. You really feel like home while being in one of the world’s most exclusive and amazing hotel. After having travelled in palaces around the world, we can definitely say that Burj Al Arab’s way of treating their guests is the height of luxury. We found our new home in Dubai and can’t wait to come back next time! Maybe after the planed works in 2023?…
Nice guys and try to do there best. For experience as they claim te be its not that exclusive. Staff take you as a visitor/ explorer then a guest of the hotel. Also not totaly baby friendly. Sky lounge can not be accessed with a baby.
the team very friendly, great location with fantastic view. best service and worlds best butler. I was at BURJ AL ARAB DIPLOMATIC SUITE and the staff were very professional. ESP the butler service was excellent. will recommend everyone to stay there to enjoy the view and hotel friendly staff services.
So we spent the day at the burj Sal beach club no knowing what it would be like .Well can only say Wow- it is fantasic & you are looked after from the moment you arrive .wisked round in a golf buggy the the pool where you are greeted . After picking our sunbed we were looked after by Flevin Antony & for the full day he was first class. He seemed to just always there when we where ready toorder. We were made to feel very welcome by all the staff. Not just ad day trippers. Thankyou for a great experience. & thankyou afain. To Flevin. ( he is a first class member of your staff. )
We Stayed at the Burj for 5 nights in November following an amazing and absolutely faultless 9 night stay at Dar Al Masyaf. We have visited Dubai annually for over 20 years and stayed at many lovely properties but this was our first stay at the Burj Al Arab despite having visited the hotel to eat in the restaurants many times. My expectations were obviously high as this hotel sells itself on its 7 star reputation. Overall we enjoyed our stay but we did feel some of the staff were a little impersonal compared to our previous experiences in Dubai. We did experience great service from the staff in the SkyView bar and also Gilt bar. Sardor made feel very welcome in the breakfast restaurant and also Sachin looked after us well by the pool. I swam in the ladies indoor pool at the spa. The views were amazing and I had the place to myself. We stayed in Suite 1203. The suite was amazing and lived up to my expectations. We did experience some technical issues in our suite which went on for the first 2 - 3 days. These were attended to but took some time to sort out which meant several visits and disturbances from the technicians. We were compensated for the inconvenience with a bottle of champagne from Omar our Butler on the first evening of our stay and then later a gift of a candle from the general manager. We had a lovely and friendly daytime Butler called Lilian and also on our first evening , Omar our evening Butler was also very helpful. Unfortunately the butler we had for our last 4 evenings ( we didn’t catch his name) we found very difficult to connect with for some reason. Often unfriendly and dismissive. I have never experienced a personality issue like this with a Butler before within high end hotels in Dubai . We found this disappointing. My general feeling was that this hotel does have many visitors who are not staying at the hotel, within the both general areas and also by the pool. The hotel is obviously a tourist attraction and hence it obviously does attracts tourists. We stayed 5 nights, I may be wrong , but I did have a feeling that generally most people stay for fewer. If this is the case , perhaps this and the many outside visitors could explain the air of impersonalism that I observed from some of the staff? Overall a good time was had but unfortunately my expectations were not quite reached hence leaving me feeling a little disappointed as opposed to the excellent, personal and friendly service we experienced at Dar Al Masyaf on the first part of the trip. …
5 out of 5 spa experience. The facilities at the spa are impeccable and the treatments are best in class. In the men’s locker room they have a cold plunge, steam room and sauna (nice rotation pre-treatment). The steam room and sauna have basically floor to ceiling windows in them so you can look out over the gulf. Same thing for the pool rooms. My massage experience was fantastic with very kind employees. Ginger tea and dates in a relaxation room post-treatment was a nice touch as well.
This was a tour which was to take you inside the hotel and show you how it was built and how it is run today - you arrive at the JEMERIA BEACH HOTEL and you go to the ticket centre from their y are taken in an electric cart to the hotel on arrival you are presented with a soft drink and a cold towel and then taken up to the top of the hotel - great views interesting decor but all about 30 years old and what y see now is really a museum - pity y don’t see the actual rooms that are in use the tour ended with a cocktail in the outside bar - you can take photos but it is a well oiled tour and well thought out
My experience staying at the Burj Al Arab Hotel was the best stay in my entire life and international travels. I have never had such an impeccable reception, personalized and full of memories that will forever be kept in my heart. Without a doubt, the Burj Al Arab is for me the best hotel in the world. I have nothing but praise for the entire Burj Al Arab family and I want to highlight some of your team members who made all the difference to make everything very special. I took this trip with my sister, who was also impressed with all the exclusivity and care we were treated. I want to say a huge thank you to the guest relations manager, Mr. Vincenzo de Liso, who received us at the hotel door, explained everything to us and even made several kindnesses so that we could have a late check out. I also need to thank our driver Mujiba, who picked us up at Porto Marina Dubai and was very friendly on the way. We had a lot of laughs with him. Then we met our concierge Saida, who was always available, concerned about assisting us and helping with whatever was needed. She made us feel at home and was always very friendly and polite. I loved meeting the breakfast waitress, Miss Masha, and at our two breakfasts, she was extremely attentive and very polite, noticing things she liked to eat and bringing them to us without asking. She was very smiley and graceful. I would also like to thank Mr. Sachin, from the pool, who always served us with great joy and smiles. Anyway, I only have praise, gratitude and that I can return at a next opportunity, as it was the most unforgettable hotel experience I've had to date. Thank you soo much!! I love everything!! Yours sincerely!! Carolina V Gonçalves Meroti…
The Burj Al Arab lives up to its 7 star reputation in every way. This hotel is pure luxury and class and everything about it is the very best it can be. We loved it here so much we didn’t want to leave.