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Grand Excelsior Hotel Deira

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778 Reviews from our TripAdvisor Community

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Showing 648: English reviews
Skegness, UK
Reviewed 2 weeks ago

We were looking for a reasonably priced hotel close to the airport for a short overnight stay after a long flight and this hotel suited our needs perfectly. We arrived at around 1am and were given a welcome soft drink while the pleasant reception staff checked us in. The hotel is an ex Sheraton and is a typical 4 star...

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Helpful?
Thank abbafan
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear abbafan, Thank you for taking the time to write your review on Trip Advisor forum regarding your recent guest experience at Grand Excelsior Hotel Deira. Reading your feedback it delights us to know that you had an overall pleasant stay largely owing to the staff encounters which were helpful and pleasant. We look forward to welcoming you back again...

Reviewed 18 December 2016 via mobile

This was a good hotel, the rooms were clean, comfy bed the breakfast provided everyday was excellent. The location of the hotel was great too. We got free transport every morning to desirable city center which was a massive cost saving as well.

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Helpful?
Thank Nirojay
sherdei, Executive Secretaruy at Grand Excelsior Hotel Deira, responded to this review

Dear Nirojay, Thank you for taking the time to write your review on Trip Advisor forum regarding your recent guest experience at Grand Excelsior Hotel Deira. Reading your feedback it delights us to know that you had an overall pleasant stay Your kind comments are appreciated regarding clean rooms with comfortable beds, excellent breakfast options, good location of the hotel...

Reviewed 15 December 2016

staff is very helpful and always smiling and making sure that you are taken care. Very nice facility enjoying the stay and would recommend staying at this hotel. Added plus is the location which gives insight to daily life in Dubai

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Helpful?
Thank Bud M
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Bud M, Thank you for taking the time to write your review on Trip Advisor forum regarding your recent guest experience at Grand Excelsior Hotel Deira. Reading your feedback it delights us to know that you had an overall pleasant stay largely owing to the staff encounters which were helpful and pleasant always taking care of needs and the...

Reviewed 12 December 2016 via mobile

Staff were friendly ,the breakfast was really good , neat rooms .the only thing that i wasn't satisfied with was bathroom facilities .there were no brush or toothpaste and no slippers .Totally we had a great time there

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Helpful?
Thank 1365ss
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear 1365ss, Thank you taking the time to share your stay experience with us as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you had an overall good stay. Regarding your comment on bathroom amenities (tooth brush/paste, slippers) please be informed that they are 'on-call items' available from the Housekeeping department at no additional...

Derby
Reviewed 8 December 2016

Stayed here late November , got an early check by 4 hours which was good after an overnight flight , staff very helpful , rooms very large ,meals in restaurant very good , bar niteclub next door , drinks expensive but you should know this before you arrive in Dubai, happy hour helps though ! 1k to metro stop or...

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Helpful?
Thank EurotravellerDerby
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear EurotravellerDerby, Thank you taking the time to share your stay experience with us as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you had an overall good stay. Appreciate the highlights of the hotel's services enjoyed and the compliments on your feedback on receiving the room before the published check-in time, the room...

Horley, United Kingdom
Reviewed 7 December 2016

Just got back from here , hotel great ,food great ,staff excellent very helpful and always there when you needed them, can not wait to go back .the drinks can be very dear so always buy them at the happy hour as they are half price .

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Helpful?
Thank geoffjlee
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear geoffjlee, Thank you taking the time to share your stay experience with us as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you had an overall good stay. Appreciate the compliments on a great hotel, excellent & helpful staff which is the backbone of this hotel's success. Your patronage is valued. We are...

Nairobi, Kenya
Reviewed 6 December 2016

Spacious rooms, good customer service, okay breakfast (almost the same day in day in could do with more variety) some off putting odor near the lift and in the room carpet. Rooms are a bit old and could do with some upgrade. Close proximity to malls and amenities.

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Helpful?
Thank kathymg829
Nairobi, Kenya
Reviewed 30 November 2016

We arrived at night and the reception staff received us warmly with a glass of juice and the check-in process was quite smooth. I stayed in a double room which is quite spacious and clean. The Wifi is quite good in all locations. There is a Gym and swimming pool too. However, the cups in my room were not well...

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Helpful?
Thank christinek658
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear christinek658, Thank you taking the time to share your stay experience with us as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you had an overall good stay. Appreciate the acknowledgement on the warm customer service received upon your arrival as well as the overall staff helpfulness and friendliness during your stay including...

Waterlooville, United Kingdom
Reviewed 22 November 2016 via mobile

I arrived from the airport in prompt fashion even though the taxi overcharged me by about 15aed The reception was busy so they ushered me to a seat and brought me a cool fruit juice which was nice. Once it had cleared I was checked in efficiently and with helpful staff who explained all I needed to know plus advised...

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Helpful?
1Thank Jeff G
birmingham
Reviewed 22 November 2016 via mobile

I stayed before in this hotel when it was Sheraton I loved it every time I stayed so when I visited this time I found few things changed . First service is not as fantastic as its use to be . Guest first policy is no longer in practice as staff are too busy carrying out their daily task and...

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Helpful?
Thank BirminghamTaz
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear BirminghamTaz, Thank you for taking the time out to give us your review on your experience as our guest. Your patronage during the times of Sheraton is valued. However we are sorry to note that you have found not the same service deliveries as was there during the times of Sheraton. Your comments are positively taken and we will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $95 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
TripAdvisor is proud to partner with Agoda, Travelocity, Expedia, Asiatravel.com Holdings, Hotels.com and TripOnline SA so you can book your Grand Excelsior Hotel Deira reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#181 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
32 questions
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Mashhad, Iran

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Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like looking at airplanes get room 452”
 of 5 bubbles geoffjlee, 7 Dec 2016 | Read review
“Make sure you ask for rooms at the front of the hotel (Roadside)”
 of 5 bubbles NicholasM17, 17 Oct 2016 | Read review
“situated in the centre and very convenient place”
 of 5 bubbles 921ramr, 25 Sep 2016 | Read review
“Centrally located !!!”
 of 5 bubbles Cool-atul00, 27 Aug 2016 | Read review
“Take non smoking room but not the side where Iranian night club area”
 of 5 bubbles Sunimal68, 26 Aug 2016 | Read review
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