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Grand Excelsior Hotel Deira

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778 Reviews from our TripAdvisor Community

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Showing 648: English reviews
Dunedin, New Zealand
Reviewed 4 October 2016 via mobile

This Hotel is a short taxi ride from the airport and provides comfort at a value for money. The hotel is a short walk from Metro and some shops. The international breakfast provided for all tastes as did the buffet dinner. The hotel had air con and good sound proofing. My only comment is although my room was a non...

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Helpful?
2Thank MargotLove12
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear MargotLove12, Thank you taking the time to share your experience with us on the recent stay as our guest at Grand Excelsior Hotel Deira. It is good to read that overall you had a satisfied experience with the exception of the smell of smoke coming from another room into your non-smoking room - I can imagine the discomfort and...

Seattle, Washington
Reviewed 2 October 2016

This hotel is centrally located and well connected. Very well maintained rooms and extremely courteous staff. Food was very good too. For a small inconvenience faced by us, the duty manager readily helped and upgraded us.

Review collected in partnership with Amoma.com
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Helpful?
Thank Dilip I
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Dilip I, Thank you taking the time to share your comments with us on the recent stay as our guest at Grand Excelsior Hotel Deira. We appreciate you highlighting some of our very salient features such as centralized location, well maintained rooms, good food and lastly but the very influencing factor being the extremely courteous staff. We do lay...

Karachi, Pakistan
Reviewed 29 September 2016

Since the hotel was booked by my office, I won't comment on the price Vs. value because honestly speaking I don't know how much the room cost. The room size was good, mattress was ok, and the pillows were soft. Clean fast elevators, and the roof top swimming pool was great to beat the heat in the evening. One can...

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Helpful?
1Thank feika100
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear feika100, Thank you taking the time to share your experience as our guest at Grand Excelsior Hotel Deira. Thank you for highlighting few of our products and services such as the bed comforts and accessories, breakfast spread, the rooftop swimming pool, metro proximity, taxi availabilities, close-by fast food restaurants for different palettes and department stores very close to the...

Sydney, Australia
Reviewed 27 September 2016 via mobile

We're Australian & are returning home from Europe & the UK. We've found Dubai to be extremely expensive, more so than Europe & UK. The sight seeing bus is approx $100 AUD each. Upon arrival the hotel staff are very helpful. We got out of the lift on the 5th floor to a hair salon pumping out music & thought...

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Helpful?
1Thank Helen T
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Helen T, Thank you taking the time to share your stay experience with us as our guest at Grand Excelsior Hotel Deira. Your comments are well noted and taken in the right spirit. We do respect the cultural difference in regards to tipping. Your patronage is appreciated and we look forward to welcoming you back in the near future....

Tehran, Iran
Reviewed 26 September 2016 via mobile

I was there for 4 night with my family.grand excelsior hotel is located near the DUBAI international airport,but it doesn't disturb sleep because of the isolated windows . Room services are not suitable because of shortage of some accessories like tooth brush and tooth paste whereas a 4 star hotel should supply these at least once during inhabitancy .we faced...

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Helpful?
1Thank Hamid G
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Hamid G, Thank you taking the time to share your stay experience with us as our guest at Grand Excelsior Hotel Deira. From reading your review we note that you had an overall good stay. Regarding your comment on room amenities (tooth brush/paste, slippers) please be informed that they are 'on-call items' available from the Housekeeping department at no...

Reviewed 25 September 2016

i stayed in the club room . it was good. tooth paste /brush and toiletries were below standard. spa ,gym below standard. situated in the center place and very convenient location. club lounge staff very much pleasing and accommodating.

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Helpful?
1Thank Ram R
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Ram R, Thank you for taking the time to write your feedback on your recent guest experience at Grand Excelsior Hotel, Deira. We have graciously noted your comments both the positive and negative on the facilities and guest room amenities - we are sorry to note that you found them sub-standard. Your compliment for the Club Lounge staff is...

Melbourne, Australia
Reviewed 23 September 2016 via mobile

We only stayed one night here as we were arrive at 1.30am in Dubai and wanted a reasonably priced hotel relatively close to the airport before going to our hotel on the palm the next day. Given this criteria the hotel left us wanting nothing, service was excellent rooms were nice and very clean, supplied unlimited bottled water, breakfast had...

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Helpful?
Thank Rosie2704
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Rosie2704, Thank you taking the time to share your experience with us on the recent stay even though it was only a day as our guest at Grand Excelsior Hotel Deira. It is good to read that the hotel satisfied you and left you wanting nothing. Overall you found our staff helpful and friendly, with clean rooms with sufficient...

Reviewed 17 September 2016

This is the worst hotel in terms of services you will find in Dubai I am a frequent traveler and have not seen such a cheap mentality management ever. They have no feelings for customers at all and I literally mean it. There breakfast buffet is a joke. Music is too loud in disco that we could not sleep all...

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Helpful?
Thank Adil S
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Adil S, We are in receipt of your feedback on your recent experience as our guest at the Grand Excelsior Hotel Deira. It is with much regret we read your feedback and truly disappointed. We apologize on your overall inconvenience. We have noted your comments. Regarding training issue, rest assured we will enforce additional training on hospitality etiquettes. Yours...

Nairobi, Nairobi, Kenya
Reviewed 15 September 2016 via mobile

Room was very good, spacious and comfortable. Amenities in the room quite good. Food was quite good. Staff were helpful. It is however a small distance away from the train station and walking during the day in the Dubai heat is quite uncomfortable.

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Helpful?
1Thank Abdallah J
sherdei, Executive Secretary at Grand Excelsior Hotel Deira, responded to this review

Dear Abdallah J, Thank you for taking the time to write your experience as a guest at the Grand Excelsior Hotel Deira. Your feedback on the hotel, it's product & services not forgetting the helpful staff is appreciated. Also noted was your discomfort for the walking distance to/fro the metro station specially in this weather. Your patronage is appreciated. We...

Reviewed 14 September 2016

worst hotel staff i have ever seen including supervisor, i will suggest all people pay less or more another but don't buy this hotel, staff including supervisor ignoring me for than 2 3 hours continues, i was having confirmation with all money paid for 2 rooms, they said me it's cancelled,you cant any rooms, not even helping by talk just...

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Helpful?
Thank Rahil A

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 

Additional Information about Grand Excelsior Hotel Deira

Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $97 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai
Hotel Style:
#151 Business Hotel in Dubai
#181 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Grand Excelsior Hotel Deira staff and other travellers.
32 questions
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Mashhad, Iran

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Questions? Get answers from Grand Excelsior Hotel Deira staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you like looking at airplanes get room 452”
 of 5 bubbles geoffjlee, 7 Dec 2016 | Read review
“Make sure you ask for rooms at the front of the hotel (Roadside)”
 of 5 bubbles NicholasM17, 17 Oct 2016 | Read review
“situated in the centre and very convenient place”
 of 5 bubbles 921ramr, 25 Sep 2016 | Read review
“Centrally located !!!”
 of 5 bubbles Cool-atul00, 27 Aug 2016 | Read review
“Take non smoking room but not the side where Iranian night club area”
 of 5 bubbles Sunimal68, 26 Aug 2016 | Read review
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