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Carlton Palace Hotel

CancelonUS$54*
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#197 of 542 Hotels in Dubai
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$115*
US$54*
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US$66*
US$61*
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Carlton Palace Hotel
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774 Reviews from our TripAdvisor Community

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Showing 652: English reviews
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Addis Ababa, Ethiopia
Reviewed 2 weeks ago via mobile

Spacious rooms, good view, good service at the reception, close to the station, reasonable price, everything seems to be working fine. Mattress could be more comfortable, I wasn't really happy about that and the light are a bit annoying needed to get up of my bed to control them, would have been nice if they were centralized to the bed....

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Helpful?
1Thank oniope
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your invaluable review of our property. Also, thank you for your feedback about the mattress. Please note that we have added memory foam toppers into our inventory, so that guests who find our medical bed too firm have the option...

Laguna Hills, California
Reviewed 2 weeks ago

Its a 4* , dony call it 5*, I dont know why they sell it as a 5* , its a good 4* as it has old building and all WC and Bath accessories were RUSTY. its not close to metro station as we had to go by foot around 10 minutes ( hot whether )

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Helpful?
Thank aminfatehi
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at The Carlton Palace Hotel. I would like to offer our gratitude for your kind review with regards to your stay with us. Also, thank you for providing helpful feedback on how to improve the service we provide for our guests. Please be rest assured that projects of refurbishment and improvements are on...

London, United Kingdom
Reviewed 2 weeks ago via mobile

The best part of this hotel is the all staff, polite and professional, from the reception, restaurants, swimming pool and house keeping. The room was big and comfortable, always clean. The breakfast was very nice and full of choice. We booked in the hotel some excursion and we were very happy with the organization. In the area you can find...

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Helpful?
1Thank j0j0l0nd0n83
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at Carlton Palace Hotel. I would like to also offer our gratitude for your kind review of our property. It is our pleasure to know that you have a pleasant stay with us. We highly appreciate your comments and I have shared your feedback with my entire team; it is a motivation for...

Melbourne, Australia
Reviewed 3 weeks ago

The Hotel has large rooms and 2 restaurants. 1 with buffet dinner ( recommendable ) The bed was very large however a bit to hart for our liking. Friendly staff. I had a meeting at the Internet City and recommend to use the nearby train. Faster and comfortable than taxis and much cheaper.

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Helpful?
1Thank Heinz C
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at Carlton Palace Hotel and sharing your experience. My gratitude towards your kind words regarding rooms and the dinner. It is very unfortunate that you found the medical bed hard and we did not have the opportunity to change it into a softer bed. We have it available for guests who prefers softer...

Karachi
Reviewed 4 weeks ago

I wish if hotel industry take action against them to claim themselves as 5 star hotel. I arrived in hotel at night time and the door person was laughing at me while i was struggling to handle my 2 suit cases and hand carry without any help. Very dark and dull environment and extremely slow and non professional staff at...

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Helpful?
Thank 801faisalh
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at The Carlton Palace Hotel. Also, our appreciation to your invaluable feedback. We do apologize for your inconvenience. Please be assured that we have well noted on every single detail of your invaluable feedback and that it has been conveyed to the relevant departments for necessary trainings and amendments to be...

Jeddah, Saudi Arabia
Reviewed 4 weeks ago

i used to stay in this hotel for many years , it was under different name, hotel still kept tidy and clean , from there you could visit Dubai City Center which is not far. Hotel have good breakfast & room dining are reliable .

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Helpful?
Thank Alboardi
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at Carlton Palace Hotel and sharing your experience. We certainly hope to welcome you back soon. Sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Maidenhead
Reviewed 5 weeks ago

Stayed one night following cruise. Spacious, clean room with large bed and quiet environment. Check in and check out perfunctory and lacking a little warmth. Roof top pool a decent size with comfy sun loungers. Hotel a little dated overall. Able to walk to a mall in 10 mins with good shopping and plenty of restaurants to eat in. No...

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Helpful?
1Thank CJM18
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at Carlton Palace Hotel and for your valuable review of the hotel. Please be assured that we have laid out a plan for renovation and refurbishments to ensure guest's satisfaction and comfort. We certainly hope to welcome you back soon. Sincerely, Hosni Abdelhadi Group Managing Director, Carlton Hotels

Ottawa, Canada
Reviewed 18 April 2017

We spent three nights at this hotel in April. The front entrance is quite impressive with high ceilings and comfortable sitting areas. The front desk staff are very helpful and friendly. The rooms are quite well appointed, although there is some mould in the bathrooms due to excessive dampness. The beds themselves are comfortable but the pillows seem to be...

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Helpful?
1Thank TravelingPaul49
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at Carlton Palace Hotel. Our heartfelt gratitude for your valuable feedback and review of the property. I am so happy that you find the lobby impressive and the Front Desk Staff very helpful and friendly. I do apologize for your experience in the room. I will discuss it with the Heads of Department...

Belgrade, Serbia
Reviewed 17 April 2017

I stayed a couple of days in Carlton Palace in early April. The hotel is located in Deira, which was a bit away from all my points of interest which required more commuting time to be factored in. The neigbourhood is a bit dull, especially for Dubai. The hotel needs a bit refurbishment - I had a problem with leakage...

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Helpful?
2Thank Argo_7
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying at Carlton Palace Hotel. It is very unfortunate that you did not find interest in the "Old Dubai". The next time you are in the city, we invite you to rediscover Dubai Creek and the heart of the old city, which is Deira. I do apologize for the inconvenience and please rest assured...

London, United Kingdom
Reviewed 15 April 2017

I came on a family holiday. We found the staff most helpful, they catered for all our needs throughout our stay at the hotel. Our room was cleaned daily and supplied with fresh fruit and water. All the staff were extremely helpful, courteous, and always helped us out with any queries or requests in an efficient manner. The level of...

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Helpful?
2Thank akalpha
Hosni A, General Manager at Carlton Palace Hotel, responded to this review

Dear Valued Guest, Thank you for staying with Carlton Palace Hotel. I am very happy that you enjoyed your stay and our heartfelt gratitude for your kind words regarding our service. It will be shared to all the staff, especially to Simeon D' Souza. Your appreciation makes us strive to do our best. We certainly cannot wait to welcome you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Luxurious 5-star service at the Carlton Palace Hotel. Welcome to the Carlton Palace Hotel - a grand 5-star hotel in the heart of Deira within easy reach of Dubai Creek, Dubai Airport, metro stations and the World Trade Centre. Carlton Palace Hotel is a luxurious hotel for both leisure and business travellers with an unparalleled combination of exemplary service, beautifully renovated rooms, stunning decor, international dining, central location and value for money. Reminiscent of an elegant era, the magnificent Baroque lobby with an imposing double staircase leads to the 212 spacious and newly refurbished rooms and suites. The rooms range from 32-250 m² and are centred around an imposing balustrade-lined Atrium with greenery encircling a fountain. The hotel features all the facilities of a 5-star hotel including rooftop swimming pool, spacious fitness centre with views of the city, business centre, a variety of restaurants and bars, 24-hour room service, conference and ballroom facilities as well as three floors dedicated to executive rooms and suites overlooking a classic Executive Lounge. Our welcoming staff will attend to your every need at check-in and beyond. That's a promise. ... more   less 

Additional Information about Carlton Palace Hotel

Address: Al Maktoum Rd | Deira, Dubai 56262, United Arab Emirates (Formerly Metropolitan Palace Hotel)
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $97 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Carlton Palace Hotel 5*
Number of rooms: 212
Reservation Options:
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Also Known As:
Hotel Metropolitan Palace
Metropolitan Palace Dubai
Hotel Style:
#82 Business Hotel in Dubai
#104 Spa Hotel in Dubai
#119 Romantic Hotel in Dubai
#168 Luxury Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Palace Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“there is so many other 5* they can choos”
aminfatehi, 8 May 2017 | Read review
“Book as high up as possible.”
174heinzc, 1 May 2017 | Read review
“pls ignore this hotel”
801faisalh, 25 Apr 2017 | Read review
“very near the airport”
Alboardi, 23 Apr 2017 | Read review
“I would recommend the north facing rooms, as the traffic noise is not noticeable the room did have double glazing, and was airconditioned.”
akalpha, 15 Apr 2017 | Read review
5 of 5
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US$54* /night
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Hotwire.comUS$66
PricelineUS$61
AMOMAUS$115
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Prices are for 1 room, 2 adults
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