Swissotel Al Murooj Dubai
Al Mustaqbal Steet Opposite The Dubai Mall, Dubai United Arab Emirates
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Avg. C$148 /night, 9/11 - 9/12
C$221
per night
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per night
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per night
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4.5
#264 of 822 hotels in DubaiLocation
Cleanliness
Service
Value
Step into a world of ease, luxury and Swiss hospitality at Swissotel Al Murooj located in the city’s favoured destinations for business or leisure. Directly opposite The Dubai Mall, one of the largest shopping malls in the world, the iconic Burj Khalifa and within a few minutes’ drive to Dubai International Financial Centre, Jumeirah Beach and World Trade Centre with its many exhibition halls. The 251 contemporary rooms and suites reflect an elegant & modern style. Enjoy unparalleled dining options and spacious meeting rooms, including an elegant ballroom for social and business events. The unique urban-style feel and ambience at Swissotel Al Murooj Dubai cleverly combines hotel and apartment-style accommodation, arranged around a central leisure complex.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Squash
Evening entertainment
Babysitting
Valet parking
Wifi
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Poolside bar
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
Shoeshine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
HOTEL STYLE
Centrally Located
Classic
Languages Spoken
English, French, Russian, Spanish and 9 more
Hotel links
Location
Al Mustaqbal Steet Opposite The Dubai Mall, Dubai United Arab Emirates
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 95 out of 100
95
Dubai Airport
10.6 km•
See all flights
Sharjah Airport
27.9 km•
See all flights
Burj Khalifa/Dubai Mall
11 min•Dubai Metro
Rental Cars
85 Restaurants
within 0.5 kilometers
Reviews
4.5
6,996 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Swissotel Al Murooj Dubai stands out to many for its prime location, a stone's throw from Dubai Mall and close to city landmarks. The hotel's atmosphere is regularly commended for its lively vibe, complete with good tunes and dynamic dancers, ideal for guests looking to revel in Dubai's nightlife.
While the amenities, including a pool and diverse breakfast options, are generally appreciated, opinions on value and room quality show a divide; some guests find the accommodations spacious and tidy, but others point out the need for modern updates and faster service.
Location
Convenient
Atmosphere
Lively
Rooms
Dated
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Comprehensive
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6,996Reviews253Q+A100Room tips
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Detailed Reviews
We stayed in this hotel first week of January 2020 as large Reunion group of over 50 guests from Medical College alumni, arrived from various countries. Best thing is that we received our rooms wen we arrived around 10 O’Clock in the morning (check-in time is normally 2pm). Perfect location 5 minutes walk just across the road from Dubai Mall and the Boulavard Walk where very nice cafes and restaurants with indoor and outdoor seating and live music. Plenty of lifts that are very fast. Rooms are spacious. We were upgraded for free to get top 14th floor room with amazing view. Free WiFi. Rooms are being cleaned 2-3 times a day with full change of towels. Rooms have sophisticated coffee/tea, bath robes, slippers, soap bars, shower gel, shampoo, conditioner, tooth brush, paste, cotton buds, shower caps, multiple bottles of free water, Safe, iron with ironing board. Breakfast is brilliant with extensive choice and indoor and outdoor seating. Lobby is medium size with free Arabian coffee and dates served to your seat. Free shuttles to the mall every few hours. Taxis are ordered to you at the hotel entrance instantly. Staff are exceptionally friendly and speak English fluently. Special thanks to Hanin at the front desk and the coffee boy who is in Arabic costume (Abdou). Excellent hotel very well recommended.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RodaAlMuroojHotel, General Manager at Swissotel Al Murooj Dubai
Responded Jan 12, 2020
Dear Mr. Eman Mahmoud, Thank you for sharing your positive experience from your recent stay with us at Roda Al Murooj Hotel on TripAdvisor. I am pleased to read that you enjoyed your stay with us and you were overall happy with the services provided by our colleagues in particular to Hnin and Abdou. It is very special to be referred to as “the best of everything” when choosing to stay in our hotel and I am very grateful to you for this wonderful compliment. I shared your appreciation with the entire team, and they all are happy to hear that you had a wonderful holiday with us. Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back on your return to Roda Al Murooj Hotel. Sincerely, Nael Elwaary General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly, I would like to thank all the receptionist team members as they were very professional, especially Monica she was beyond expectation. she was continuously taking care of us by checking up with us if everything is ok, in addition to the lovely gesture were she gave us more attention and remarkable hospitality, it was a real kind from her :)
taking into consideration that we booked twice since it was a peaceful stay so we repeat it again. Thanks to Hanin as she was able to allocate a very quiet room and spectacular view on the 12th floor.
I'd like to highlight the procedure after the Covid 19 pandemic is very strict and hygiene is the top priority for all the hotel facilities.
The swimming pool is clean and pretty nice although the water is cold yet it is ok to adjust, the whole team members (lifeguards and bartender) are very expert and well trained specially Mostafa who was able to assist me in the fitness exercises since I have back pain. he is an excellent coach indeed.
Lalit -the bartender- is well qualified and always has great hospitality.
taking about Gym & Swimming pool, I should mention the great assistance manager Abla as she took care of us in order to enjoy our time. she was always asking if we need anything and taking care of the sanitary and safety of all guests.
The location is more than ideal since it is in the middle of Dubai and the view is panoramic.
I highly recommend each and every person to visit this great hotel. you will enjoy the services, facilities, and hospitality.
taking into consideration that we booked twice since it was a peaceful stay so we repeat it again. Thanks to Hanin as she was able to allocate a very quiet room and spectacular view on the 12th floor.
I'd like to highlight the procedure after the Covid 19 pandemic is very strict and hygiene is the top priority for all the hotel facilities.
The swimming pool is clean and pretty nice although the water is cold yet it is ok to adjust, the whole team members (lifeguards and bartender) are very expert and well trained specially Mostafa who was able to assist me in the fitness exercises since I have back pain. he is an excellent coach indeed.
Lalit -the bartender- is well qualified and always has great hospitality.
taking about Gym & Swimming pool, I should mention the great assistance manager Abla as she took care of us in order to enjoy our time. she was always asking if we need anything and taking care of the sanitary and safety of all guests.
The location is more than ideal since it is in the middle of Dubai and the view is panoramic.
I highly recommend each and every person to visit this great hotel. you will enjoy the services, facilities, and hospitality.
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Date of stay: September 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissotel Al Murooj Dubai , Marketing at Swissotel Al Murooj Dubai
Responded Oct 26, 2020
Dear Mr. Mosho, Thank you for highlighting our colleagues' efforts to make your stay a memorable one. We will make sure to share your comments with the team and let them know to keep up the amazing work. The health, safety and well-being of our staff, guests, owners and partners remains our top priority as the world goes through this unprecedented crisis. We are doing everything possible to reassure you and anticipate your needs. At Swissotel Al Murooj Dubai, we have introduced intensified hygiene & prevention measures as part of the ALLSAFE label verified by Clifton where social distancing is enforced in all common areas and contactless check-in, check-out and payments are carried out whenever possible. You can find out more on: https://all.accor.com/event/allsafe.en.shtml Best regards, Mrad El Khoury Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I visited Dubai on a business trip, and stayed at the Swissotel Al Murooj from 5th December 2020 to 14th January.
The resort is absolutely exquisite? With many activity and restautant options for every kind of guest.
The location is Superb👌
The staff was friendly and anxious to please--the front desk and concierge were particularly helpful. Always greeted with a warm welcoming smile
It has wonderful facilities and great service. A very special place to stay where nothing is too much trouble. Hotel rooms spacious with your own team of excellent staff to accommodate your every requirement.
Razani, Qasim, Maria were absolutely incredible. They were always available to assist in every way possible and they went above and beyond their call of duty to ensure that I was happy, comfortable and well taken care of. They definately made my stay wonderful.
I would stay at the hotel simply because of their great service.
The breakfast is nice , but needs more selection. Throughout my stay there, I opted to have breakfast only twice.
The biggest issue I had was The level of cleanliness.
The hotel is rather old though, and therefore most of the furniture and decor is outdated and not particularly clean. The couches have stains on them and the carpets aswell...abd because they are old and never changed, they have a very unpleasant odour.
The carpets in the rooms needs to be removed.
The cleaning of rooms is less than satisfactory. I had to request on many occasions, for housekeeping to specifically dust and vacuum my room and actually change beddings, because the only cleaning that would be Done, is change towels...but the room would still be very dusty and dirt that would have been on the carpet before it was cleaned, would still be there after getting cleaned.
The resort is absolutely exquisite? With many activity and restautant options for every kind of guest.
The location is Superb👌
The staff was friendly and anxious to please--the front desk and concierge were particularly helpful. Always greeted with a warm welcoming smile
It has wonderful facilities and great service. A very special place to stay where nothing is too much trouble. Hotel rooms spacious with your own team of excellent staff to accommodate your every requirement.
Razani, Qasim, Maria were absolutely incredible. They were always available to assist in every way possible and they went above and beyond their call of duty to ensure that I was happy, comfortable and well taken care of. They definately made my stay wonderful.
I would stay at the hotel simply because of their great service.
The breakfast is nice , but needs more selection. Throughout my stay there, I opted to have breakfast only twice.
The biggest issue I had was The level of cleanliness.
The hotel is rather old though, and therefore most of the furniture and decor is outdated and not particularly clean. The couches have stains on them and the carpets aswell...abd because they are old and never changed, they have a very unpleasant odour.
The carpets in the rooms needs to be removed.
The cleaning of rooms is less than satisfactory. I had to request on many occasions, for housekeeping to specifically dust and vacuum my room and actually change beddings, because the only cleaning that would be Done, is change towels...but the room would still be very dusty and dirt that would have been on the carpet before it was cleaned, would still be there after getting cleaned.
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissotel Al Murooj Dubai , Marketing at Swissotel Al Murooj Dubai
Responded Jan 17, 2021
Dear Ms. LadyShidah, Thank you for your comments and opinion about your recent stay with us at Swissotel Al Murooj Dubai. While we are glad to read that you appreciate the location and services at our property, we regret that there seemed to be a shortfall in regards to our housekeeping service. Rest assured that your comments will be shared with our Director of Housekeeping to assess and improve as required. Please accept our apologies for expectations not met. Looking forward to welcoming you back in the near future. Kindest regards, Ian Rydin Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at Roda Al Murooj for 3 months and it was great! The staff were exceedingly kind and helpful. The entire front desk, housekeeping and room service teams always went out of their way to make my stay as comfortable as possible.
Thank You!!
Thank You!!
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Date of stay: October 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RodaAlMuroojHotel, General Manager at Swissotel Al Murooj Dubai
Responded Mar 10, 2020
Dear Ms. Tania, Thank you for taking the time to post your review following your recent stay with us at Roda Al Murooj Hotel on TripAdvisor. We are truly delighted to note that you thoroughly enjoyed your visit to the hotel. Thank you so much for recommending our colleagues for their friendliness, helpfulness and attentiveness throughout all departments which made your stay a perfect one. With thanks once again, and we look forward to the opportunity of welcoming you back to Roda Al Murooj Hotel in the very near future. Kind regards, Mrad El Khoury General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Roda as part of a conference. overall, I would say the accommodations were decent but could have been better, especially for the price they charge. The room was well appointed but I often had problems with the shower head (water pressure would at time be sporadic and totally disappear); not quite what you would expect from a central located business hotel. The buffet was decent but the organization was so haphazard they had you running around the whole restaurant to get your breakfast meal. The staff also seemed to not operate on their own: I booked breakfast and promptly told the waiter that it would be a room charge; well imagine that after harassing me with 4 phone calls and 3 door knocks, he eventually figured out how to charge it to the room. It seemed counterintuitive to continually harass a guest for a buffet charge that could have easily been handled at checkout. I was even more floored that they were selling their loyalty program to get ppl to sign up; without telling you that it was a $200USD charge to join the loyalty program (yes, you get a free room credit for one night) but that’s still not exactly a loyalty program.
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Date of stay: July 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RodaAlMuroojHotel, General Manager at Swissotel Al Murooj Dubai
Responded Jun 8, 2020
Dear Mr. Steven, Thank you for your comments following your stay last year at Roda Al Murooj Hotel. I am glad that in general you enjoyed your stay with us while I have certainly taken good note of your constructive criticisms. Please rest assured that I have discussed these points with my Department Heads, and measures are being taken in order to rectify our shortcomings. May I take this opportunity to thank you again for your valuable feedback. My entire team at Roda Al Murooj Hotel look forward to welcoming you back to experience our Hotel at its best. Sincerely, Mrad El Khoury General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location was superb, rooms were a bit worn out, breakfast area was super crowded and needed additional staff who could not cope with the volume of people flooding in. Lobby area was crowded. Valet parking was too tight and was very stressful getting into your car and rushing to leave every single time. Mini market doenstaies was a rip off. Staff are very friendly and were helpful when needed. Overall is was an ok experience without anything special to take home with you.
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Review collected in partnership with this hotel
Date of stay: January 2020Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RodaAlMuroojHotel, General Manager at Swissotel Al Murooj Dubai
Responded Jan 5, 2020
Dear Ms. Hwehbe, Thank you for your comments and opinion about your recent stay with us at Roda Al Murooj Hotel. While we are glad to read that you appreciated the location and attitude of our colleagues, we regret that there seemed to be a shortfall in regards to our facilities and services. Rest assured that your comments will be shared with the relevant department heads for immediate remedy and to avoid reoccurrence. Please accept our apologies for expectations not met. Looking forward to welcoming you back nevertheless we remain with kind regards, Nael Elwaary Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel with a high expectations and was displeased.
Location wise, it's good cause it's near Dubai Mall. Room was big for two but have an issue with the AC. We tried using the pool and was let down cause it's small from the pic on the website. Also, it was our first time to be asked to book an appoinment in using the pool, the limit is only 2 hours per day if you wish to use that facility. Totally absurd, we understand that they are trying to do social distancing but we wish that we were informed during check-in to the hotel about that procedure.
We also tried ordering from the pool bar and took time before a F&B server came to assist us thinking we were the only one who wanted to have food from that area at that time. It's a good thing that the nachos we ordered were good.
In room dining team were nice, we orderd an ayam goreng, the taste was a bit weird thinking that it was an indonesian food but it taste like arabic/indian. Breakfast menu is simple it cost only 50 aed so dont expect a lot of options. We asked for a hot chocolate and it was not even hot when it was served.
We are having 2nd thought's if we will refer it to friends and family and if we wilĺ come back.
Location wise, it's good cause it's near Dubai Mall. Room was big for two but have an issue with the AC. We tried using the pool and was let down cause it's small from the pic on the website. Also, it was our first time to be asked to book an appoinment in using the pool, the limit is only 2 hours per day if you wish to use that facility. Totally absurd, we understand that they are trying to do social distancing but we wish that we were informed during check-in to the hotel about that procedure.
We also tried ordering from the pool bar and took time before a F&B server came to assist us thinking we were the only one who wanted to have food from that area at that time. It's a good thing that the nachos we ordered were good.
In room dining team were nice, we orderd an ayam goreng, the taste was a bit weird thinking that it was an indonesian food but it taste like arabic/indian. Breakfast menu is simple it cost only 50 aed so dont expect a lot of options. We asked for a hot chocolate and it was not even hot when it was served.
We are having 2nd thought's if we will refer it to friends and family and if we wilĺ come back.
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Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissotel Al Murooj Dubai , Marketing at Swissotel Al Murooj Dubai
Responded Dec 5, 2020
Dear Valued Guest, We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Please feel free to reach out to us directly at almurooj@swissotel.com with any further comments, concerns, or suggestions you wish to share. Best regards, Ian Rydin Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Many years ago I had visited Al Murooj a few times taking away pleasant memories. It’s an amazing, beautiful & clean hotel, the service is awesome with high standards and right in the heart of Dubai, with an amazing view facing Burj Khalifa. This year I wanted to surprise my wife for her birthday and our anniversary, so I decided to pay a visit to A Murooj, so I booked through a travel agent for a deluxe room with an extra bed for my son.
I called the hotel with excitement and spoke to reservation to make sure the room was decorated as a surprise to my wife. My excitement and surprise had gone when I came to know that the agent booked a small room, two separate beds with no extra bed for my son. It was a shamble, I was furious, upset and totally opposite of being excited. The lady at reservation Ivy her name was, calmed me down and promptly acted on my frustration. She involved the guest relation mgr Monica, whom took control of fixing this immediately as our check in was the following day. Monica done an excellent job of turning the whole thing around by upgrading us to the deluxe suite and asked me to send some individual pictures of us as a family.
The day we arrived both Monica and Ivy were on standby to greet us and what a surprise they had waiting for us. The room was decorated with balloons, towel art, refreshments, fruits basket, 20 pictures of us all printed on photo cards laid out across the room with a welcome - happy anniversary cake. My wife was speechless, I was speechless, my kids were running around the room with excitement.
Covid restrictions also meant that the hotel was at 30% occupancy consequently the pool areas were quite empty so there was lots of space between guests and it made the break more relaxing. The restaurant was clean, very spacious and breakfast was brilliant, the selection of food was amazing, the service was top notch. We were served by Jackson a very polite, patient and friendly guy also great with little kids.
Before checking out, I had to express my gratitude and share my constructive feedback to Mina the Duty mgr for the level of professionalism and kindness of the Al Murooj staff. All in all, considering we are in a pandemic situation, the hotel still managed to be a great holiday away and it’s all thanks to the very hard working staff!
What more can I say, we had a great time celebrating our anniversary and my wife’s birthday. Overall the service was impeccable with great ambience, very good atmosphere and so suitable for families! We love this place and will be returning soon!
I called the hotel with excitement and spoke to reservation to make sure the room was decorated as a surprise to my wife. My excitement and surprise had gone when I came to know that the agent booked a small room, two separate beds with no extra bed for my son. It was a shamble, I was furious, upset and totally opposite of being excited. The lady at reservation Ivy her name was, calmed me down and promptly acted on my frustration. She involved the guest relation mgr Monica, whom took control of fixing this immediately as our check in was the following day. Monica done an excellent job of turning the whole thing around by upgrading us to the deluxe suite and asked me to send some individual pictures of us as a family.
The day we arrived both Monica and Ivy were on standby to greet us and what a surprise they had waiting for us. The room was decorated with balloons, towel art, refreshments, fruits basket, 20 pictures of us all printed on photo cards laid out across the room with a welcome - happy anniversary cake. My wife was speechless, I was speechless, my kids were running around the room with excitement.
Covid restrictions also meant that the hotel was at 30% occupancy consequently the pool areas were quite empty so there was lots of space between guests and it made the break more relaxing. The restaurant was clean, very spacious and breakfast was brilliant, the selection of food was amazing, the service was top notch. We were served by Jackson a very polite, patient and friendly guy also great with little kids.
Before checking out, I had to express my gratitude and share my constructive feedback to Mina the Duty mgr for the level of professionalism and kindness of the Al Murooj staff. All in all, considering we are in a pandemic situation, the hotel still managed to be a great holiday away and it’s all thanks to the very hard working staff!
What more can I say, we had a great time celebrating our anniversary and my wife’s birthday. Overall the service was impeccable with great ambience, very good atmosphere and so suitable for families! We love this place and will be returning soon!
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissotel Al Murooj, Marketing at Swissotel Al Murooj Dubai
Responded Oct 11, 2020
Dear Mr. Moratior, First of all, thank you very much for your continued loyalty to Swissotel Al Murooj Dubai. I am very pleased to read your positive review from your recent stay with us and thank you for taking the time to share your feedback and recommend our hotel on TripAdvisor. With delight I read that you were again overall impressed with the quality of our hotel and service which you describe as “top notch” – an incredible honor for us. Please be assured that your gracious comments will be certainly shared with our colleagues in particular to Ivy, Monica, Jackson and Mina as they serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us. I look forward to welcoming you back soon to Swissotel Al Murooj Dubai. Sincerely, Mrad El Khoury Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: We started out really liking the hotel. Rita at the frontdesk was really friendly. Our room on the 7th floor was spacious and comfortable with a direct sunrise view every morning. Dubai Mall with access to the Burj Khalifa was just across the road, and the breakfast buffet was good.
Cons: We registered as a couple and personal information was taken from both our passports. At check-in, we were told that breakfast was included but NOT told that the online booking showed that the room was booked for one person and the rate paid was for only one breakfast. I made the booking directly through the Accor website as a member and selected a room that stated a maximum occupancy for 2 people. I did not realize that somehow, the booking was made for only 1 person. We only learned of this error when we were having breakfast on the second day and was approached by a staff member to let us know, and that we were to settle the additional charges at the frontdesk. If we had known earlier, we might have considered the option of not having breakfast at the hotel and get a less expensive one elsewhere. I had originally thought breakfast was not included in the room rate and we were already prepared to skip breakfast or eat elsewhere until we were told that breakfast was included at check-in.
Secondly, we agreed to have an amount from our credit card held by the hotel for services that we would like charged to the room and settled at check-out. However, when we sent some clothing items for laundry, we received a note upon returning to our room that we had to call housekeeping to get our clothes back. We were later told that we had to pay for the service using our credit card directly to the housekeeping staff. When we mentioned that we already have an amount on hold by the hotel for such services, the housekeeping staff told us that it was not possible because the hotel will never hold any amount for such services and that it was the hotel policy. I told the man who said he was the supervisor that I have stayed at many hotels before and that unless laundry service is by an independent provider, I should be able to charge the service to the room. The man then, insultingly, told me that unless I am a VVIP from whom the hotel may withhold thousands (of dollars/dirhams), I cannot charge to the room. I was flabbergasted by his rudeness. What was the point of holding money from my credit card if I cannot charge anything to the room. What made it worse was, when I complained to the frontdesk about what happened, nothing was done. All they said was sorry and that the amount on hold would be released to me. When I asked about what action would be taken for the disrespect I received from the housekeeping personel, the frontdesk staff asked for me email and told me that I will be informed. I did not receive any email from the hotel after my stay other than an invoice/receipt for my stay.
Cons: We registered as a couple and personal information was taken from both our passports. At check-in, we were told that breakfast was included but NOT told that the online booking showed that the room was booked for one person and the rate paid was for only one breakfast. I made the booking directly through the Accor website as a member and selected a room that stated a maximum occupancy for 2 people. I did not realize that somehow, the booking was made for only 1 person. We only learned of this error when we were having breakfast on the second day and was approached by a staff member to let us know, and that we were to settle the additional charges at the frontdesk. If we had known earlier, we might have considered the option of not having breakfast at the hotel and get a less expensive one elsewhere. I had originally thought breakfast was not included in the room rate and we were already prepared to skip breakfast or eat elsewhere until we were told that breakfast was included at check-in.
Secondly, we agreed to have an amount from our credit card held by the hotel for services that we would like charged to the room and settled at check-out. However, when we sent some clothing items for laundry, we received a note upon returning to our room that we had to call housekeeping to get our clothes back. We were later told that we had to pay for the service using our credit card directly to the housekeeping staff. When we mentioned that we already have an amount on hold by the hotel for such services, the housekeeping staff told us that it was not possible because the hotel will never hold any amount for such services and that it was the hotel policy. I told the man who said he was the supervisor that I have stayed at many hotels before and that unless laundry service is by an independent provider, I should be able to charge the service to the room. The man then, insultingly, told me that unless I am a VVIP from whom the hotel may withhold thousands (of dollars/dirhams), I cannot charge to the room. I was flabbergasted by his rudeness. What was the point of holding money from my credit card if I cannot charge anything to the room. What made it worse was, when I complained to the frontdesk about what happened, nothing was done. All they said was sorry and that the amount on hold would be released to me. When I asked about what action would be taken for the disrespect I received from the housekeeping personel, the frontdesk staff asked for me email and told me that I will be informed. I did not receive any email from the hotel after my stay other than an invoice/receipt for my stay.
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Decline to have any amount from your credit card withheld for incidentals. You'll still have to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissotel Al Murooj Dubai , Marketing at Swissotel Al Murooj Dubai
Responded Dec 26, 2022
Dear Ms. RAC, We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Best regards, Sami Ishak Cluster Director of Finance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing experience at Swissotel, their cleaning was grest, they respect private belongings and they give personalized attention to each guest. The staff in charge of our room were Dipak and Manish, great people and respectful. We really enjoyed its breakfast too and the amazing thing is its location un front of dubai Mall and near the metro station
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: If you want to go to the Mall, you can use the conection to the metro to arrive faster than the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swissotel Al Murooj Dubai , Marketing at Swissotel Al Murooj Dubai
Responded Feb 27, 2022
Dear Mr. Leandro, Thank you very much for your very positive review of your recent holiday with us at Swissotel Al Murooj Dubai. I am happy to read about your experience with our hotel facilities and services. I am glad that your choice of hotel close to Dubai Mall suited your leisure plans and that you had a wonderful time. I appreciate you taking the time to share your experiences and recommending us on TripAdvisor and look forward to welcoming you back to Swissotel Al Murooj Dubai in the future. Sincerely, Sami Ishak Cluster Director of Finance
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My apologies my phone corrected a word that should have read preference. But I can't seem to correct it now.
Dear Valued Guest,
Thank you for your inquiry.
Our parking is free of charge for our guests.
For further assistance, please don't hesitate to contact us.
Kind regards,
Amro Nagah
General Manager
Size of the rooms.
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"The apartments are in a separate building and look very dated. The windows don't isolate from all the noises outside (very noisy rooms)."Read full review
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PRICE RANGE
C$132 - C$280 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
al murooj rotana dubai
FORMERLY KNOWN AS
Roda Al Murooj
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade Centre / Dubai International Financial Centre (DIFC)
NUMBER OF ROOMS
251
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingSwissotel Al Murooj Dubai - UPDATED 2024 Prices, Reviews & Photos
Frequently Asked Questions about Swissotel Al Murooj Dubai
Which popular attractions are close to Swissotel Al Murooj Dubai?
Nearby attractions include Kinokuniya Book Store (0.5 km), Hysteria Haunted Attraction (0.4 km), and Malibu Sky Lounge & Bar (0.4 km).
What are some of the property amenities at Swissotel Al Murooj Dubai?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Swissotel Al Murooj Dubai?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Swissotel Al Murooj Dubai?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Swissotel Al Murooj Dubai?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Swissotel Al Murooj Dubai?
Conveniently located restaurants include Pergolas Restaurant, Nando's, and Fogo de Chao Brazilian Steakhouse - Dubai.
Are there opportunities to exercise at Swissotel Al Murooj Dubai?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Swissotel Al Murooj Dubai have airport transportation?
Yes, Swissotel Al Murooj Dubai offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Swissotel Al Murooj Dubai?
Yes, dry cleaning and laundry service are offered to guests.
Does Swissotel Al Murooj Dubai offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Swissotel Al Murooj Dubai?
The staff speaks multiple languages, including English, Spanish, French, Russian, Portuguese, Hindi, and Arabic.