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Kempinski Hotel Mall of the Emirates

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#37 of 545 Hotels in Dubai
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Kempinski Hotel Mall of the Emirates
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1,484 Reviews from our TripAdvisor Community

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Showing 1,217: English reviews
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Cologne, Germany
Reviewed today NEW

The check-in and check-out process was the worst I ever experienced in Dubai! The Hotel is pretty nice and has nice rooms but everything is really impersonal! We had a Grand Deluxe Room which was very spacious and nice, but the view from the 5th floor is terrible. There was a good selection of dishes for breakfast, only the staff...

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Thank user20172017
United Kingdom
Reviewed yesterday NEW

There is a quirky charm about this hotel. The lobby is exceptional. Loved being inside. The rooms were awesome too. Really large rooms. Housekeeping team were excellent too. Curious choice of characters working in F&B. Hostesses were warm and welcoming in the Noir bar and could actually hold a conversation. The rooms were the most impressive parts... it did feel...

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Thank Lisa_Dang_LDN
London, United Kingdom
Reviewed 2 days ago NEW

Me and my other half had a great stay, beautiful room, great gym and amazing staff. Johanna and the team in the Club Lounge were especially helpful offering genuine and human service. We'll definitely be going back!

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Thank mattbF3100XS
Reviewed 2 days ago NEWvia mobile

Aspen chlet room is great. Very nice ski view. Friendly staff, execellent aminities, wonderfull butler seevice by Mohammad. I enjoy my time here, and for sure will be back for another visit. Because it was a memorable stay.

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Thank Mohd Jefri M
Reviewed 2 days ago NEWvia mobile

Had a wonderful experience. It's worth a visit. Friendly staff, nice food and it's connected to the mall of Emirates. The rooms are fantastic. Room service could be improved in terms of time delivery but that was no train smash for me. Keep it up.

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Thank Kangwa C
Abu Dhabi, United Arab Emirates
Reviewed 2 days ago NEWvia mobile

That was my third time staying at Kempinski. This time I tried the Aspen Chalet which was absolutly amaaaazing. The view was at the ski of mall of the emirates and you get the feeling of staying in a european country at winter time. I was humbled with the great hospitality of the hotel. Everyday there was a lot of...

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Thank Sengbasy
KempinskiDubai, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear valued guest, Thank you for taking the time to share your comments with us. We are delighted to know that you had an amazing stay with us and enjoyed the treats, including our afternoon tea. We certainly look forward to welcome you back again to the Kempinski Hotel Mall of the Emirates, in the not too distance future. Kind...

Reviewed 2 days ago NEWvia mobile

I have stayed in many Kempinski hotels around the world and this one is one of the best: excellent service, meticulously clean, spacious rooms with great design. I felt myself privileged and will keep it in the list for my next trips to Dubai.

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Thank Vladimir_pr
KempinskiDubai, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear Vladimir, Thank you for taking the time to share your comments with us. We are delighted to know that you enjoyed your stay with us. We appreciate your kind comments regarding our service and rooms We look forward to welcome you back again to the Kempinski Hotel Mall of the Emirates, in the not too distance future. Kind regards,...

London, United Kingdom
Reviewed 5 days ago NEWvia mobile

Wow , this is a great hotel with amazing service and wow factor . So close to everything and so conveniently located . It's a part of Mall of Emirates which has the best brands in the world and ski . I went for ski and since it was a very stressful and hectic month did indulged in retail therapy...

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Thank mike259
KempinskiDubai, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear valued guest, Thank you for taking the time to share your comments with us. We are delighted to know that you had an amazing stay with us. Thank you for your kind comments in regards to our staff and service. We look forward to having you stay with us again, in the not too distance future. Kind regards, Slim...

Reviewed 5 days ago NEWvia mobile

From the moment you enter in the hotel you feel the energy and positivity of the team.The rooms are spacious and just renovated which made my stay a very nice and good experience.The breakfast itself is an experience.The location is perfect if you want to shop or if you want to discover the city.Dinner in Salero is strongly recommended.

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Thank Ralwk
KempinskiDubai, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear valued guest, Thank you for taking the time to share your comments with us. We are delighted to know that you had a nice stay with us and enjoyed breakfast and dinner at Salero. Thank you very much for recommending Salero. We appreciate your kind comments regarding our staff. We certainly look forward to welcome you back again to...

Cairo, Egypt
Reviewed 6 days ago NEW

Superb hotel, Excellent location, Amazing staff. Excellent Choice for both Business & Leisure. In addition to the stay we had a full day meeting and the preparations were superb with Exceptional arrangements & follow up from the Groups & Events. I will definitely stay only in this hotel every time I visit Dubai.

Review collected in partnership with this hotel
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Thank samar_elabhar
KempinskiDubai, General Manager at Kempinski Hotel Mall of the Emirates, responded to this review

Dear valued guest, Thank you for taking the time to share your comments with us. We are delighted to know that you enjoyed your stay and had a successful meeting as well. Thank you very much for your kind comments regarding our Groups & Events staff. We certainly look forward to welcome you back again to the Kempinski Hotel Mall...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
With its ideal location next to Mall of the Emirates, this hotel offers convenience to both business and leisure guests with world-class shopping, dining and entertainment a stone throw away. The mall itself includes more than 520 stores of prestigious international labels, a 14-screen multiplex VOX cinema and numerous food and beverage outlets - and not to forget the world's first indoor Ski dome. During more serene hours, guests can rejuvenate at our renowned Softouch Spa or simply sit back and relax by the outdoor infinity edge pool. In short, limitless possibilities are offered here and there is something for everyone to enjoy. ... more   less 

Additional Information about Kempinski Hotel Mall of the Emirates

Address: Al Barsha Sheikh Zayed Rd | Attached to Mall of the Emirates, Dubai, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai
Price Range: $305 - $895 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kempinski Hotel Mall of the Emirates 5*
Number of rooms: 393
Reservation Options:
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Also Known As:
Emirates Mall Hotel
Kempinski Hotel Dubai
Kempinski Dubai
Hotel Style:
#28 Spa Hotel in Dubai
#35 Luxury Hotel in Dubai
#39 Romantic Hotel in Dubai
#46 Business Hotel in Dubai
#59 Family Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from Kempinski Hotel Mall of the Emirates staff and other travellers.
12 questions
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Tehran
5 months ago
5 months ago
Tehran
Summerville, South Carolina
over a year ago

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Questions? Get answers from Kempinski Hotel Mall of the Emirates staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room above the 5th floor”
 of 5 bubbles user20172017, 28 Mar 2017 | Read review
“Recommend one call hotel directly for reservations, their reservation desk was willing to match any room rate offered by on-line web sites.”
 of 5 bubbles larsm492, 20 Mar 2017 | Read review
“All rooms seen to be excellent”
 of 5 bubbles kohsamui2002, 19 Mar 2017 | Read review
“location is very important about this Hotel accessible to Mall & Metro Station”
 of 5 bubbles rashashawwa, 14 Mar 2017 | Read review
“all rooms were amazing I have booked 70 room for my group”
 of 5 bubbles 179kareemz, 13 Mar 2017 | Read review
5 of 5