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The Palace Downtown Dubai

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The Palace Downtown Dubai
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2,418 Reviews from our TripAdvisor Community

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Showing 1,784: English reviews
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Riyadh, Saudi Arabia
Reviewed yesterday NEW

I enjoyed the amenities in the room, its space and view from it. The lobby and restaurants, the hotel location and convenience are superb. I do need to add more!! Trip Advisor should not put restrictions on the size of my view!

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Helpful?
Thank Riyadh N
Dubai, United Arab Emirates
Reviewed yesterday NEW

The check- in was very smooth and the room was very spacious and had a amazing view. Can't wait to go back. The services and location is very nice.The spa was very relaxing and the staff over there was very helpful.

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Thank Hemanksinghal
London, United Kingdom
Reviewed 2 days ago NEW

Lovely views of the Birj and short walk to Dubai Mall. Personnel are great. The rooms are somewhat small and dark compared to others, but high quality. Valet service for cars was generally fast. Good gym. The online ordering system for room service needs some tweeks - despite marking two persons on our order they regularly brought too little place...

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Thank PaulDB_2
Reviewed 2 days ago NEWvia mobile

The best Shisha you can get in Downtown Dubai in Palace Hotel Just ask for FARHAT and he will take care of it Believe me this is the best Shisha you ever smoked I visit many exclusive places my family lives here and one of my favorites is this exclusive place next to BURJ Khalifa In the middle of dubai...

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Thank Nicole N
Sharjah, United Arab Emirates
Reviewed 2 days ago NEW

The service and the location are excellent. It is very convenient to visit Dubai Mall, and to see the fountain, which is very beautiful and the music is very nice. The water in the swimming pool is clear.

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Thank 87shany
Nottingham, United Kingdom
Reviewed 3 days ago NEW

We stayed here as a stop over for 3 nights at the end of a 4 week holiday in Malaysia and Borneo. We struggle to find any faults with excellent food and service from very friendly staff especially Roderick and Abdul at breakfast. Ask for a room with a view of the fountains if possible with the only disadvantage of...

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Thank Richjill1
Reviewed 5 days ago NEWvia mobile

The hotel is closed to three important points in Dubai: the tallest building Burj Kalifa, the fountain and Dubai Mall. It's not so new and shows signs of age. Expensive as everything in Dubai. The bathroom was always wet due to error in the project. Next time in Dubai, I'll look for another hotel...

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Thank Ivar B
David S, Hotel Manager at The Palace Downtown Dubai, responded to this review

Dear Ivar B Thank you for your constructive feedback. Please be assured that your comments are truly valued and help us in our daily endeavor to continuously enhance the overall experience. Your comment on the bathroom has been well noted and furthermore, I am delighted that it did not influence the rest of your experience. We are indeed extremely fortunate...

Champs-sur-Marne, France
Reviewed 5 days ago NEW

Very well located at foot of burka Khalifa you can admirate fountains evely evening from your room. Closed to Dubai mall. .. very convenient. Very good avaibility of the staff. High quality and creativity of the decoration of the hotel.

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Thank MarcoPolo77420
London, United Kingdom
Reviewed 5 days ago NEW

We travel to Dubai twice a year to visit our daughter and have always stayed at the Palace. How does one reflect on our 17th visit? The attractions remain; the welcoming and efficient staff, the well-appointed and large rooms, the low rise building designed to reflect local styles with sand coloured outer walls, fortress features and beautiful wood finishes inside....

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2Thank bruval123
Norwich, United Kingdom
Reviewed 5 days ago NEW

An excellent break from the cold UK, to be looked after to a very high standard. The hotel is extremely comfortable, with a very friendly Arabic atmosphere and perfect for a relaxing stay, with well kept gardens around the swimming pool area. Also very well situated for all the downtown facilities with easy connections to all other areas of Dubai....

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2Thank Jennifer J

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Staying in Downtown Dubai

Neighbourhood Profile
Downtown Dubai
You can’t fail to miss Dubai’s iconic Burj Khalifa, the world’s tallest building. It towers over the city and resides in the prestigious Downtown development. Once an old army base, Downtown is now the jewel in Dubai’s crown, a beautiful residential and leisure area housing not only the world’s tallest building, but the world’s largest fountains and mall. Wide marble sidewalks are perfect for strolling, with restaurants, art galleries and children’s play areas. Specially commissioned sculptures line the roads and Downtown is often used as a canvas for modern art displays and community events such as Classic Car Shows and National Day parades. In the cooler months, cross one of the many bridges to the Burj Khalifa park and enjoy a picnic alongside residents and visitors, or enjoy a lunch or dinner watch the dancing fountains. Because of its mixed use, Downtown is a fantastic place to mix with Dubai residents and locals and watch real life unfold in a cosmopolitan environment.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Ewaan
Ewaan
Cuisines: Indian, Lebanese, Mediterranean, Sushi, European, Asian, Middle Eastern
Asado
Asado
Cuisines: Steakhouse, Latin, Argentinian, South American
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Palace, built on the edge of a lake, is a harmonious blend of the past and present of Dubai with 242 guest rooms and suites boasting a captivating Middle Eastern theme. The luxury hotel hosts an array of international restaurants featuring fine cuisine, a breathtaking luxury spa, recreational facilities, a large pool and a comprehensive business center. It is ideally located near the Dubai World Trade Center, several major business institutions, shopping malls and tourist attractions. ... more   less 

Additional Information about The Palace Downtown Dubai

Address: Mohammed Bin Rashid Boulevard, 29 | Downtown Dubai, Dubai 9770, United Arab Emirates
Region: United Arab Emirates > Emirate of Dubai > Dubai > Downtown Dubai
Price Range: $365 - $1,125 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Palace Downtown Dubai 5*
Number of rooms: 242
Reservation Options:
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Also Known As:
The Palace The Old Town Hotel Dubai
The Palace Old Town
Palace The Old Town Dubai
Sofitel Dubai
Hotel Style:
#6 Romantic Hotel in Dubai
#11 Business Hotel in Dubai
#19 Luxury Hotel in Dubai
#31 Family Hotel in Dubai
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Questions & Answers

Here's what travellers have asked, with answers from The Palace Downtown Dubai staff and other travellers.
48 questions
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Questions? Get answers from The Palace Downtown Dubai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a fountain view room”
 of 5 bubbles Richjill1, 23 Mar 2017 | Read review
“Fountain views must be requested, although they all seem to have a lake view. Every facility is there in the room, but if you have any queries, just ask and there is immediate response.”
 of 5 bubbles Y7RWjenniferj, 21 Mar 2017 | Read review
“fountain views”
 of 5 bubbles MARIANUH, 19 Mar 2017 | Read review
“Book room with full view of lake including fountain”
 of 5 bubbles NSDQ79, 16 Mar 2017 | Read review
“Fountain view room”
 of 5 bubbles Chhaya_David, 15 Mar 2017 | Read review
5 of 5