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Sheraton Grand Hotel, Dubai

3 Sheikh Zayed Road Trade Center 1, Dubai 123979 United Arab Emirates
About
Location
Cleanliness
Service
Value
Certificate of Excellence
The Sheraton Grand Hotel, located in the heart of the city, is your crossroads to Dubai. The 474 luxurious rooms and suites are equipped with the comfortable Sheraton Sweet Sleeper Beds, and enjoy magnificent views over Dubai from the floor-to-ceiling windows. On the 52nd floor, the Shine Spa welcomes guests to sample a menu of relaxing treatments whilst Sheraton Fitness offers an array of health and fitness options to enhance your sense of well-being whilst travelling. The hotel's business and meetings centre features six meeting rooms, and one large, adaptive ballroom and the Starmeeting Concierge Service team is on-hand for all requests and queries. The restaurant options include Feast, Link at Sheraton Cafe, and Dawn & Dusk.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Wheelchair Access
Restaurant
Bar/Lounge
Airport Transportation
Public Wifi
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Heated pool
Outdoor pool
Breakfast Available
Sauna
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Accessible rooms
Minibar
Good to know
HOTEL STYLE
Value
Trendy
HOTEL CLASS
Reviews (1,771)
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1,573 results
Traveller rating
1,077
331
88
35
42
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Time of year
LanguageEnglish
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1,077
331
88
35
42
Show reviews that mention
All reviews feast restaurant spg member the club lounge the world trade center sheikh zayed road rooftop pool concierge team metro station special thanks business trip beautiful hotel enjoyed my stay hotel staff business hotel burj khalifa novikov bilal
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1 - 5 of 1,573 reviews
Reviewed yesterday via mobile

Stayed there for 2 nights and loved the location and the view of Sheikh Zayed Road! Room was modern and spacious with good amenities! Complimentary water bottles and they replenish as required! Breakfast selection is awesome and I deduce the spread is based on the...More

Date of stay: December 2018
Thank Harryvarry
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, DubaiResponded yesterday

Dear Harry, Thank you for taking time to write us a review. It is amazing to know you had such a wonderful experience at the hotel and you fully enjoyed your stay. We are grateful to know that you appreciate our location, room allocated, breakfast...More

Reviewed 2 days ago via mobile

They don’t want to stamp your valet parking if you don’t take minimum two coffees in the lounge area.. The manager tried to explain that is not his responsibility and he just follows the management policy..More

Date of stay: December 2018
Thank Laurentvw1
Response from Sheraton Grand D, Director of Operations at Sheraton Grand Hotel, DubaiResponded yesterday

Dear Laurent, We are very concerned and disappointed to hear that you experienced such inconvenience at our hotel and that the services provided did not meet your expectations. Please be rest assured that each point you have raised has been discussed in detail with the...More

Reviewed 2 days ago via mobile

The guys (Suven & Shehon) working at the pool situated on the 54th floor are incredibly service oriented and tentative. They really made our stay a lot more pleasant and we cant thank them enough. 10 out of 10! //CarlMore

Date of stay: December 2018
Thank CarlR1601
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, DubaiResponded yesterday

Dear Carl, Thank you for taking time to write us a review. We are glad that you had an amazing time while at the hotel and you got the chance to experience our facilities.We highly appreciate your kind comments about the service provided by our...More

Reviewed 3 days ago

My points on a 5-point scale Location: 5 (needed to be at the WTC the whole week) Cleanliness: 5 Bathroom: 4 Amenities: 4 Room Space: 5 Bed and Matress : 5 Staff: 5 I travelled for work and attended the WETEX. This hotel was perfect...More

Date of stay: October 2018
Thank Rogier B
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, DubaiResponded 2 days ago

Dear Rogier, Thank you for taking time to write us a review. It is lovely to hear that you had a wonderful and relaxing time while at the hotel and you fully enjoyed your experience. We are glad to know that you appreciate the room...More

Reviewed 4 days ago via mobile

Really enjoyed our stay here, but. Some buts actually. So we arrived with a booking, to be told that out none smoking room with a city view was not available as there was only one room available and the view was a wall and it...More

Date of stay: December 2018
Thank Snowriderscoob
Response from Sheraton Grand D, General Manager at Sheraton Grand Hotel, DubaiResponded 2 days ago

Dear Snowriderscoob, Thank you for taking time to write us a review. We are grateful to know that your overall stay was pleasant, you enjoyed to food and view from the Rooftop and you appreciate the service provided by our associates. Nevertheless, our guest's satisfaction...More

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Questions & Answers
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Moh'd S
September 30, 2018|
Answer
Response from 610haarisc | Reviewed this property |
If you are a platinum elite member they give you the option of breakfast at the restaurant or lounge but to be honest they have decent options in the lounge you wont need the restaurant as it might be more crowded.
0
Votes
Hayley_st
September 24, 2018|
Answer
Response from Amaol | Reviewed this property |
No. In the two bedroom apartment, each room had its own ensuite bathroom and a separate guest toilet in the hall way of the lounge.
0
Votes
Room Tips
"Sheikh Zayed rd. view in a high floor"
791duaaa
1 week ago
Read review
"Rooms facing city view"
qualitycheck2013
2 weeks ago
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"as the building view's are blocked, there's no much importance to floor."
Sharon_IL2014
4 weeks ago
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"Shk Zayed Road view is quite loud, therefore higher rooms are the better option"
TWASS66
4 weeks ago
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PRICE RANGE
US$103 - US$509 (Based on Average Rates for a Standard Room)
LOCATION
United Arab EmiratesEmirate of DubaiDubaiTrade CentreTrade Centre 1OutlineFocus Area
NUMBER OF ROOMS
654
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