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Holiday Inn Express & Suites Ann Arbor

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Holiday Inn Express & Suites Ann Arbor
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194 Reviews from our TripAdvisor Community

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Showing 192: English reviews
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Marshall, Michigan
Reviewed 2 weeks ago

Great service! Employees were fabulous! I am always impressed with the quality of customer service I get at the Holiday Inn Express. It is always a comforting place to be when I am on trips. Thank you so much

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Helpful?
Thank Lauri R
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you so much for your wonderful review! Lauri you really know how to make us feel appreciated and our staff takes pride in knowing you were truly satisfied with your stay. We look for to serving you again and hopefully we will see you soon. With Warmth, Elshawn M

Ypsilanti, Michigan
Reviewed 2 weeks ago

I booked rooms for my family to stay while they were visiting us. The staff was amazing. They helped assign rooms next to each other and were extremely friendly and accommodating. My family loved the pool and breakfast. We will definitely stay here again!!

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Helpful?
Thank TlMarvel
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you so much for sharing your experience with us. It's always great to hear how our staff anticipated your arrival and made sure you were totally accommodated. It was truly a pleasure to have you as our valued guests and if we can be of service to you again, please let us know. All the best, Elshawn M

Suttons Bay, Michigan
Reviewed 2 weeks ago

overall very clean establishment, very friendly staff. wold recommend to all my friends and family. the only complaint was for the food, it was very cheap and unappetizing, perhaps some homemade eggs or maybe a waffle maker would make it feel more appropriate.

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Helpful?
Thank vic_vega231
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Hello Vic_vega231, Thank you for sharing your experience about your stay at our hotel. A clean hotel is what we aim to maintain and our staff do an amazing job making sure guests are free of any interruptions. We perform a breakfast rotation of foods so our guests can enjoy a variety of different options. If you get a chance...

Berkeley Springs, West Virginia
Reviewed 3 weeks ago

Every aspect of my daughter and my stay were excellent! We were there staying there during her treatment at the Michigan Head and Pain Institute. The staff was more than friendly, every shift. A special thanks to Chris at the front desk as he took every step possible to assure comfort and gave us a room in a part of...

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Helpful?
Thank craftylindar
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

We appreciate your kind remarks about our staff and hotel. Chris and Shirley are awesome and we are proud to have their talents with us here at the Holiday Inn Express & Suites Ann Arbor. We truly hope things are well for you and your family and if there is anything we can do to accommodate you for the future,...

Lynchburg, Virginia
Reviewed 3 weeks ago

Great personalities by both front desk personnel. They put up with my great sarcasm. Also, this HInn Exp is close to a number of great eating establishments. But, take I-94 West to the Zeeb Road exit and grab some great Michigan berry pies at the Grand Traverse Pie Company!!

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Helpful?
Thank William A
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you so much for sharing your experience about our hotel. Yes, our staff love exchanging friendly dialogue with guests like you that have a great sense of humor. I am pleased to know that our location is in an ideal area for you for shopping, entertainment, or recreation. We will definitely add the Grand Traverse Pie Company to our...

Bristol, Indiana
Reviewed 4 weeks ago via mobile

My husband and I stayed here while I was being treated by the U of M medical center. The room was nice and well kept, pool and hot tub was enjoyable BUT their website says "breakfast included" is very misleading. Even my reservations said breakfast included, but you have to buy breakfast from their restaurant the only thing included was...

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Helpful?
Thank cindymS9631RW
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

I apologize that you were not fully satisfied with your experience at our hotel. We truly value your feedback and I find it quite embarrassing to say the least that you were not properly informed about our hotel options while you were staying with us. I can assure you our breakfast is complimentary for all registered guests and there is...

Seattle, Washington
Reviewed 4 weeks ago

This hotel is by a really nice mall and the staff was really nice and welcoming. My room was a nice size and clean which is always a plus. They also have a inside pool that was also clean. The breakfast was ok but good enough to eat on the run.

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Helpful?
Thank Sam S
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you for sharing a wonderful review about our hotel. Your overall experience is what we aim to make a pleasurable one. We are pleased to know our location was an ideal choice for you and our staff welcomed you with warmth and friendliness. We hope to see you again in the not so distant future. Kindly, Elshawn M

Reviewed 14 March 2017 via mobile

The hotel and rooms were good,breakfast was great, Location is at right aria where Brarwood Mall quite helpful for shopping, special thanks to Front desk staff,Mr. Alshawn Martan, Miss Deanna Lowe, Miss Cali.

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Helpful?
Thank Saeed S
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Thank you for sharing your experience about your visit at our hotel. I really appreciate your kind words about our staff and will be sure to share them with our team. It was truly a pleasure having you as one of our valued guests and if there is anything we can do for you in the future, please do not...

Marlboro, New Jersey
Reviewed 14 March 2017

This is our fourth stay there this school year. Everyone is very friendly. The rooms are clean. The breakfast buffet is very good. I have already booked three more stays. I highly recommend this hotel. It is very convenient to the university and to a mall that has many restaurants.

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Helpful?
Thank Pmsherman
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Wow, what more can a hotel ask for! Thank you so much for sharing a wonderful review about our hotel and staff. We do our absolute best to accommodate our guest’s needs during their visit with us and strive for delivering the type of service you deserve. I am pleased to know you have re-booked with us for a future...

Chicago, Illinois
Reviewed 12 March 2017

Very friendly and courteous staff. Comfortable, spacious room; upgrade recognizing Spire status. Would certainly return to this property if ever in the area again. Convenient restaurant in the sister hotel next door. Keep up the good work.

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Helpful?
Thank dxxross
GrahamHotelSystems, Front Office Manager at Holiday Inn Express & Suites Ann Arbor, responded to this review

Courtesy service is what we aim to deliver and it appears we have made a good impression on you. It's something our staff takes great pride in and we truly appreciate your kind words. Thank you for sharing your comments and choosing our hotel as your choice for comfort while visiting the Ann Arbor area. Please let us know if...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Just two miles South of the University of Michigan, near I-94, the Holiday Inn Express Hotel & Suites Ann Arbor offers a convenient location for Ann Arbor's visitors. Whether visiting Ann Arbor's growing campus or city center, the Holiday Inn Express Hotel & Suites Ann Arbor is only 5 minutes away from most destinations including athletic and performing arts venues. We are located next door to a major regional shopping mall and an easy 22 mile drive West from the Detroit Metropolitan Airport. Hotel features include complimentary continental breakfast and free local phone calls. Enjoy a unique breakfast experience at our new Express Start Breakfast Bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Ann Arbor, MI and stay smart at the Holiday Inn Express Hotel. ... more   less 

Additional Information about Holiday Inn Express & Suites Ann Arbor

Address: 600 Briarwood Circle, Ann Arbor, MI 48108
Region: United States > Michigan > Ann Arbor
Price Range: $158 - $338 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ann Arbor 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Holiday Inn Express Ann Arbor Hotel Ann Arbor
Holiday Inn Ann Arbor
Ann Arbor Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Ann Arbor staff and other travellers.
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Questions? Get answers from Holiday Inn Express & Suites Ann Arbor staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was in lovely shape when I got there! Great job! I felt like a queen!”
502laurir, 10 Apr 2017 | Read review
“Pick the State Room😃😃🎯🎯”
williamaT2388NT, 31 Mar 2017 | Read review
“Check beds .. if older may need replacing .. but was a clean room .... maybe clean more behind the tv ...”
Wenswheels, 4 Mar 2017 | Read review
“beds were actually comfortable.”
207steves, 25 Jan 2017 | Read review
“Customer service is great”
larnab802, 17 Jan 2017 | Read review
5 of 5