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Apsara Centrepole Hotel

Agoda.comUS$32*
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#105 of 340 Hotels in Siem Reap
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$33*
US$32*
Great Deal
US$33*
US$33*
US$32*
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Apsara Centrepole Hotel
Apsara Centrepole Hotel
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533 Reviews from our TripAdvisor Community

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Showing 450: English reviews
London, United Kingdom
Reviewed 4 May 2016

Lovely hotel, just one minutes walk to all the shops and bars, yet very quiet and relaxing. Very friendly charming staff. Can not fault the place for the price. Felt guilty afterwards for using an online booking company, as they charge a hefty fee to the hotel, when it is cheap already. We will return later in the year and...

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1Thank cheesychowder
Canberra, Australia
Reviewed 23 April 2016

I stayed at this hotel in the week before Easter. Staff were very friendly and I appreciated the airport pickup (although was surprised it was in a tuk tuk!). There is a selection of 4 menu packages for breakfast and all options had plenty of food. Even though the hotel is very close to Pub St I didn't experience any...

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Thank watermelon_23
San Mateo, California
Reviewed 14 April 2016 via mobile

First trip to this city and hotel. Staff is very warm and friendly. Hot water- good AC, clean and yummy break fast in the AM. Great restaurant next door to the right (Traditional Cambodian food). Very close to pub street (bars, spas, stores, pharmacy, food). Recommend highly.

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2Thank FGiggity
Daytona Beach, Florida, United States
Reviewed 11 April 2016

Viewed room in the morning and left our bag for when it was cleaned. Arrived in the evening to find a room that the A/C did not work. Maintenance man called and could not help. Was told there were no more rooms, except an "upgrade" on third floor. Checked that room out-smaller with a tiny bath. Since there are thousands...

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1Thank McTrix
Vancouver, Canada
Reviewed 30 March 2016

We were greeted so warmly from the time we entered this hotel, and the staff were friendly and helpful for every day of our stay. Our room was comfortable and clean, with the fastest WiFi I have ever experienced at any other hotel anywhere in the world. The breakfast was included and was great each morning, and the small pool...

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Thank LosBound2014
Whitstable, United Kingdom
Reviewed 30 March 2016 via mobile

This hotel is 5 minutes walk from pub street, the night market and some great restaurants. The small pool was very welcome. Great value. The staff were always helpful and accommodating. We were often resting when house keeping staff were room cleaning (after our early morning trips to the temples) but when I asked for the room to be cleaned...

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Thank Sue V
Joplin, Missouri
Reviewed 21 March 2016 via mobile

I was looking forward to this visit. Th e place is small and charming in the central part of the city near the Old Market, Pub Street, and several Night Markets. The decor is cute. They were welcoming with cold washcloths and cool drinks The visit went downhill from there. Cambodia is really, really, really HOT right now, and good...

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Thank JRGXRF
Dubbo, Australia
Reviewed 18 March 2016 via mobile

I will start by saying I am an Aussie from the bush, who generally is easy pleased and has had a wonderful time in Cambodia. I also would prefer to offer praise where credit is due. Here is my mixed review; Excellent: central location, great room with very comfortable bed and amenity Good: pool, breakfast, some staff Poor: Finding two...

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1Thank Brim69
dubbo
Reviewed 18 March 2016 via mobile

Firstly there was no car to meet us at Siem Reap airport despite advertising a "free pick up service". After sending 3 emails in advance we received no response but remained hopeful there would be a car waiting upon our arrival. Alas we were disappointed and had to make our own arrangements to get to the hotel. The greeting staff...

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Thank ugi8
Tweed Heads, Australia
Reviewed 17 March 2016 via mobile

We moved to this hotel after spending a very unpleasant stay in another hotel. The staff were very welcoming and the rooms were nice and quiet. The location is a short stroll to Pub Street and the night market. There is a lovely pool area at the rear of the hotel. Excellent value for money.

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Thank K S

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
  • Free Parking
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Free Parking
Official Description (provided by the hotel)
This 19-room 3.5 star colonial-style boutique hotel is located in the exciting central old market area of Siem Reap City, just 2 minutes walk away from Pub Street and the night markets. The hotel is about 7 km from Siem Reap Airport, 15 minutes drive to Angkor Wat and 20 minutes drive to the floating village at Tonle Sap. All rooms and suites feature en-suite bathrooms, air-conditioning and many other modern conveniences to make guests feel at home. The hotel offers 24 hour front desk, restaurant and lounge bar, swimming pool, free Internet access, tours desk, free pick-up for direct bookings, ticketing services, daily housekeeping, massage and laundry services. ... more   less 

Additional Information about Apsara Centrepole Hotel

Address: 522 Svay Dungkum | Old Sok San Street, Siem Reap, Cambodia
Region: Cambodia > Siem Reap Province > Siem Reap
Price Range: $42 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Apsara Centrepole Hotel 3.5*
Number of rooms: 19
Reservation Options:
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Hotel Style:
#39 Romantic Hotel in Siem Reap
#47 Family Hotel in Siem Reap
#78 Spa Hotel in Siem Reap
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Questions & Answers

Here's what travellers have asked, with answers from Apsara Centrepole Hotel staff and other travellers.
9 questions
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San Mateo, California
over a year ago
Baltimore, Maryland
over a year ago

Dear valued guests we are thankful for your feedback and I am sorry that it has taken me so long to reply to your review. You have raised many issues and I have considered each of these points with much thought. We endeavour to do our utmost to make our guests as comfortable and happy as possible. It is only through your feedback that we can identify ways to improve our hotel, rooms and the service that we provide. We are extremely sorry for any inconveniences or discomfort that you experienced during your stay here, with us at “The Apsara Centrepole”.

Unfortunately there are some things which we are not able to control, for example the tuk tuk transfer situation at the airport. The airport has a very strict policy on where transfer tuk tuks are allowed to park. Transfer tuk tuks are only allowed to park at the outermost parking bays of the airport's parking area which means that our customers are made to walk a long distance to get to tuk tuk transfer services. Many people have complained about this situation but the airport has its policies and is unrelenting when it comes to its rules. We would greatly appreciate that you lodge a complaint with the airport because it is not right that travellers who have spent 10s of hours flying should have to walk so far for a transfer service. We would, for the sake of our valued guests and all guests of Siem Reap like to see the airport change its policy and allow hotel transfer tuk tuks to park much closer to the airport terminal.

Thank you for complimenting our staff on their friendliness and smiles. At Apsara Centrepole we pride ourselves on the goodness, honesty and friendliness of our staff. We relate to one another as if we are a family and as a family we really do the best that we can to make our guests feel as if they are part of that family. We are a small boutique and personal hotel and hope that our guests are comfortable enough to tell us of any short comings that they might experience with their accommodation or our service so that we can immediately rectify those deficiencies. We can only wish that you had told us of the problems with mossies and crickets in your room because we would have moved you to another room and taken care of the problem in your original room.

Unfortunately in Cambodia we have problems with insects and at our hotel we fumigate once per week to keep these pests at bay but properties near by are not as vigilant as we so if windows are left open during the day all sorts insects decide that “your” room is their home. Mossies are a real problem, crickets on the other hand can not hurt anyone and most people find them to be cute but of course some people find all insects threatening and if any of our guests are afraid of insects we will spray their rooms to make sure every living insect is dead and removed.

The little lizards that you speak of are called Geckos. They are completely harmless and are ubiquitous throughout Cambodia, both inside and outside homes and accommodation. It does not matter whether you stay in 5 star accommodation or not, you will always find Geckos running up and down the walls, inside and out. I have even seen geckos in the rooms of the Raffles hotel here in Siem Reap. They are a very shy, little creature and can not hurt human beings in any way. Geckos run away from humans. Most travellers find them to be amusing and feel it a privilege to see them and hear their funny little mating calls.

You stayed with us during New Years which is one of the busiest and noisiest times of the year, particularly in the Pub Street precinct and our hotel is valued by those who desire to be conveniently close to the eating and partying scene which this precinct is famous for.

The bottle of champagne that was left in your room was simply an addition to our mini bar range because it was the New Year. The same addition was made to every room and we did not mean to offend you by providing it as part of our mini bar range. We provide a mini bar for the convenience of our guests and we do not pressure our guests to consume these products. We were simply giving our guests an extra choice. We are sorry that you felt that we were trying to pressure you into consuming the champagne by leaving it in your room for a couple days.

We clean our rooms every day and we have not had any complaints in the past about our rooms being unkempt or dirty. Our house keeping staff are very thorough and do their jobs very well. We change our guest's bed linen every couple of days or sooner if we can see that the linen is soiled.

We try to make the stay of our guests as comfortable and trouble free as possible and we offer a booking service for most of the cultural activities to be experienced in and around Siem Reap. Our staff offered to book the tickets for the Siem Reap Museum for you and the cost of buying the tickets here at the Apsara Centrepole is $12 which is exactly the same price that it costs at the Museum, $12. Your review seemed to imply that we were charging more than the museum which is just not the case. Our hotel was simply offering you a courtesy at no extra cost or inconvenience to you.

As to the stains on the towels. We acknowledge that our towels are stained but they were definitely not dirty . Our towels are stained or dyed because most pale skinned guests that stay here value a dark tan so they use fake bronzing lotions to give them the best “holiday” tans possible which stains their skin to a darker colour. Unfortunately when our guests wipe themselves down with our white towels the dyes on their bodies also dye the towels. No matter how much our towels are washed or bleached we do not seem to be able to remove the effects that the bronzing lotions have on our white towelling. We can assure you that our towels are not dirty because they are washed and sanitised and are very clean but because of your very valued comments we are considering ways of rectifying this issue by either changing the laundry service that we use or changing the colour of our Manchester.

Because of the situation that you encountered with the room door and wardrobe door clashing we are considering replacing the hinged doors of the wardrobe with sliding doors to resolve the problem.

I do not understand what you meant about “viola the safe”.

It is only through your feedback that we can improve our rooms and service and once again I gratefully say “thank you”.

Unfortunately I do not understand your comment regarding the shower : “we knew the shower was going to be a challenge each day”. What was the challenge that you perceived that you were going to have with regard to the shower? There is always very hot water with very good pressure in all of our rooms so I can not understand what challenge you thought, that you knew you would face each day. Did the challenge that you knew you would have actually manifest?

As to the furnishings being old, our rooms are furnished very simply and the furniture is made from Cambodian rare solid timbers. Not cheap veneered particle board or ply wood.

Lastly I must say that we the staff and management enjoyed you staying with us and seeing your faces each morning. It was a pleasure to serve you. If ever you decide to stay with us again please let us know if there is a problem with your room or our service so that we might rectify the problem immediately or as soon as we are able to.

Yours sincerely,

Management and staff of The Apsara Centrepole.

over a year ago
San Mateo, California
over a year ago

See all questions (9)

Questions? Get answers from Apsara Centrepole Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The T series rooms (3rd floor) have a good set of chairs out front of their balcony”
P7661BEbrandonh, 23 Apr 2017 | Read review
“Ground floor rooms will have much more noise from staff walking about late at night and early in the morning.”
VDlong, 9 Mar 2017 | Read review
“Overlooking pool is a winner. Some rooms have taller buildings next door.”
revtmharrison, 16 Feb 2017 | Read review
“Rooms further away from the main road are quieter”
zubinb3, 13 Feb 2017 | Read review
“Choose the upper floors! Do not choose the lower floor!”
traveller_r13, 5 Jan 2017 | Read review
5 of 5
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US$32* /night
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