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Pan Pacific Xiamen

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#3 of 1,243 Hotels in Xiamen
Certificate of Excellence
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1 room 2 adults 0 children
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Pan Pacific Xiamen
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579 Reviews from our TripAdvisor Community

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Showing 272: English reviews
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Atlanta, Georgia, USA.
Reviewed 3 days ago NEWvia mobile

This hotel is pretty good. Its no JW Marriott, but its reasonable and in a decent location. The staff tries to please you and the rooms are clean and nice. I stayed in the executive level, and ate breakfast in the lounge. The staff there is very helpful. Stay here instead of the Marco Polo, it is much cleaner. Gym...

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Helpful?
Thank ParillaMan
Singapore, Singapore
Reviewed 1 week ago

Was there for 2 nights for business trip, the location is accessible to restaurants nearby. staff are friendly and helpful. The room is clean, spacious and comfortable. Amenities are nice with good quality. But having challenge to get taxi during peak hour due to Metro construction.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
Thank 553missl
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Guests, Thank you for taking your precious time to give us your feedback. We are pleased to hear that you are generally happy with our hotel’s room and amenities. Nice to hear that our Team are friendly and helpful to you throughout your stay and made your recent stay a memorable one. Your flattering comments will definitely be an...

Singapore
Reviewed 2 weeks ago

This hotel was overrated by others. With the amount that you are paying, you can easily get a better one somewhere else. There was road work right in front of the hotel and causes some inconveniences. Breakfast served on level 3. The food was not really nice. Not many spread and food run out not replenished. The so called "Coffee...

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Helpful?
Thank kentay1900
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Tay, Thank you for taking your precious time to give us your feedback. We are sorry to hear that you felt that your room charges was overpriced. We would like to clarify that our rates have been carefully considered and very competitive in Xiamen city. Currently Xiamen is constructing the subway system. We fully understand and agree with...

Warrington, United Kingdom
Reviewed 4 weeks ago

2nd stay at Pan Pacific Xiamen and again no problems. Food was superb with good choices and staff very attentive and helpful. Hotel also arranged transport from airport upon my arrival and also return journey to airport. Will stay there again next time in Xiamen.

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Helpful?
Thank BillyFraser
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Fraser, A warm Seasons’ Greetings to you from Pan Pacific Xiamen! Thank you for taking your precious time to give us your nice feedback. We are pleased to hear that you are generally happy with your recent stay in Pan Pacific Xiamen. You are happy with our Team’s services and hospitality that gave you a happy and memorable...

Lincolnshire, United Kingdom
Reviewed 17 January 2017 via mobile

A well appointed hotel. The staff are incredibly friendly, polite and efficient. The hotel is comfortable and offers a good view of the sea. The rooms are comfortable; if I had one critics it's that the beds (or at least mine) are incredibly hard. Could just be the luck of the draw. Well worth visiting either in business or pleasure.

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Helpful?
Thank K1941RSmarkk
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Guests, A warm Seasons’ Greetings to you from Pan Pacific Xiamen! Thank you for taking your precious time to let us have your feedback. We are pleased to hear that you are happy with your recent stay with us and our Team’s services. Your flattering comments will definitely be an encouragement to our Team to work even harder to...

Reviewed 21 December 2016 via mobile

Great facilities but the Chinese restaurant on the 4th floor serves me fujian rice noodles with a piece of metal wire in it! Apart from that, a fantastic hotel with spa, swimming pool, decent food. If you look into the details, there are always things to point out. Overall a great hotel.

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Helpful?
Thank Wui-Tek K
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Seasonal greetings from Pan Pacific Xiamen! Thank you for taking the time to share your experience of recent stay with us! We are sincerely apologetic for the dining experience at Chinese restaurant. A piece of metal wire in the rice noodle is clearly unacceptable and not meet our own expectations of the level of service our guest should receive. We...

Singapore, Singapore
Reviewed 20 December 2016 via mobile

Pan Pacific Xiamen is a highly commendable hotel to stay in when in Xiamen. Location is convenient as it is only a short walk to the boat for going to Gulangyu Island. A must visit scenic island just a few minutes off the coast of mainland Xiamen. The view from the upper floors of Pan Pacific Xiamen is breathtaking ....

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Helpful?
Thank lindagouw
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear guest, Seasonal greetings from Pan Pacific Xiamen! Thank you for taking the time to share your experience of recent stay with us! We are pleased that you had an overall positive stay, from the polite and helpful service of our Concierge to our convenient location which as you mentioned, is within walking distance of the key attractions and eating...

Singapore
Reviewed 19 December 2016 via mobile

Large but rather plainly-furnished rooms with nice round work-table, armchairs and plenty of power points, kettle, tea and coffee sachets, complimentary bottles of water, generous toiletries with the best toothbrush I've ever encountered! Cleaning seems a bit slow because our requested non-smoking room was not ready at check-in time so we were given a room meant for the handicapped but...

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Helpful?
Thank Bluesphynx
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear guest, Seasonal greetings from Pan Pacific Xiamen! Thank you for taking the time to share your experience of recent stay with us! We are delighted that you had an overall positive stay with us. We appreciate your compliments with regard to our equipped and spacious guest room, enjoyed our convenient location which is within walking distance of key attractions...

Xiamen
Reviewed 17 December 2016

The front desk offered a very high rate over 900rmb for the basic room, even when I said I was platinum member and I saw online room rate including breakfast at 621rmb but they say not have rooms. Then I booked online in front of them and got the rate I said. After that they toldme reservation was not confirmed...

Review collected in partnership with Pan Pacific Hotels Group
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1Thank WBOGAO
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Galvez, Thank you for selecting us as your choice of accommodation. We appreciate the time you have taken to share your experiences. It is through continuous feedback that we are able to objectively review the facilities and services we provide to ensure that they meet our guests’ expectations. We always aim to create positive and memorable experience to...

Reviewed 15 December 2016 via mobile

Is located in a good area. Places to eat are pretty close by. A ten minute walk leads you to coffee street n a 20 minute walk to sea Bay Area. The airport is also just a 15 minute drive. The staff speaks English n is friendly. The rooms are average with just two plug points usable. We came down...

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Helpful?
Thank Gayatriraibagi
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Guest, Thank you for taking the time to share your experience of recent stay with us! We are happy to learn that you enjoyed our prime location which as you mentioned, is within walking distance of eating place and key attractions. It is also wonderful that you found our associates friendly. We are sorry that the plug allocation was...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy a five-star luxury hotel and serviced suites experience in Xiamen Indulge in modern luxury in the heart of Xiamen's financial and entertainment district at Pan Pacific Xiamen. Located within a short five-minute walk to Xiamen-Gulang Island Ferry Terminal, 20 minutes away from the international airport and within walking distance from the city's major attractions, our hotel is your gateway to a myriad of enriching experiences amidst the alluring old-world charm of China. At 29 storeys high, our modern hotel affords stunning views of Xiamen's spectacular coastline. The 354 artistically decorated rooms and fully equipped serviced suites and apartments are equipped with thoughtful lighting effects to create a relaxing retreat. Offering well-appointed wellness and meeting facilities and a wide array of superior epicurean options, Pan Pacific Xiamen provides the perfect base for both the discerning business and leisure travellers. ... more   less 

Additional Information about Pan Pacific Xiamen

Address: No.19 Hubin North Road, Xiamen 361012, China
Region: China > Fujian > Xiamen
Price Range: $114 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Xiamen 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Pan Pacific Xiamen Hotel Xiamen
Xiamen Pan Pacific
Sofitel Xiamen
Xiamen Sofitel
Hotel Style:
#2 Spa Hotel in Xiamen
#2 Business Hotel in Xiamen
#3 Luxury Hotel in Xiamen
#4 Romantic Hotel in Xiamen
#13 Best Value Hotel in Xiamen
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Xiamen staff and other travellers.
3 questions
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Redwood City, California
Little Rock, Arkansas
over a year ago

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Questions? Get answers from Pan Pacific Xiamen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not pay more for the sea view facing room, you don't really get what you pay for.”
 of 5 bubbles kentay1900, 13 Feb 2017 | Read review
“My room was good size and also very clean.”
 of 5 bubbles BillyFraser, 25 Jan 2017 | Read review
“higher floor as possible, no. 11,12, 13, 02 every floor have excellent view.”
 of 5 bubbles T7379ZNpeterl, 8 Nov 2016 | Read review
“Pick a room on the club floor if you can swing the extra expense.”
 of 5 bubbles davidsV298RZ, 29 Sep 2016 | Read review
“View of the lake”
 of 5 bubbles 737ChrisD737, 24 Sep 2016 | Read review
5 of 5