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Pan Pacific Xiamen

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#4 of 1,219 Hotels in Xiamen
Certificate of Excellence
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Pan Pacific Xiamen
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560 Reviews from our TripAdvisor Community

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Showing 261: English reviews
Singapore, Singapore
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 18 April 2016

Has stayed in Pan Pacific Xiamen for a few times. Overall, the hotel able to maintain high standard. However, every stay I will still find one or two areas lapsed due to staff issue. This time, at one of the breakfast, was asked whether I want pancake, wafer, etc. Requested for pancake, but somehow was not served.

Helpful?
Thank STS_1234
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear guest, Thank you for taking your precious time to give us your feedback. It gives us great pleasure to note that you were generally pleased with your overall stay. All of us at Pan Pacific Xiamen take pride in providing our guests with highest standards in hospitality. We look forward to hearing our guest’s comments in order that we... More 

Almere, The Netherlands
Level Contributor
129 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 15 March 2016 via mobile

Definitely a must. Service is very welcoming, breakfast service is fully complete, rooms are fully equipped, bathroom perfectly clean. The bar at the ground floor, at the back, is the perfect place to have a few drinks in a relaxed environment, and there is a room for cigar smokers. I would just improve the English skills of the service (I... More 

Helpful?
Thank Javier P
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. P. Javier, Thank you for taking your precious time to give us your feedback. It gives us great pleasure to note that you were generally pleased with your overall stay in particular with our hotel ‘s facilities and setup. However, we are thankful for your notification of some of our team members are lack in their spoken English,... More 

Xiamen
2 reviews
Reviewed 10 March 2016

This is a nice central hotel with good facilities BUT...when I said there this week, the room charges had gone up by 1,000 RMB/night compared to the last time I stayed. That is OVER 150 US$ higher per night than before. Its gouging.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank James Douglas H
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. James Douglas H., Thank you for taking your precious time to give us your feedback for your most recent visit with Pan Pacific Xiamen. For your information, your recent stay coincide with the peak demand season in Xiamen with the Annual International Stone Fair which attracts traders globally. In compare to other similar hotel, we ascertain our rate... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 March 2016

I stay at Pan Pacific since its opening (at this time it was a Sofitel hotel). Even though hotel is not new, it remains in very good conditions and have a beautiful design furniture. I think I have slept in almost every room since I come. I love the beds, the location, and feel a bit home there. But it... More 

Helpful?
Thank Justafinger
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Justafinger, Thank you for taking your precious time to give us your feedback. You are our treasured loyal guests and it gives us great pleasure that your overall stay experience our rooms. All of us at Pan Pacific Xiamen take pride in providing our guests the highest standards in hospitality and we regret that on this occasion we... More 

Hong Kong, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 February 2016

Staff are very nice and attentive. They remember our requested for baby cot in room and baby high chair when breakfast. Clean and quiet. Some areas need to improve. 1. There are not enough facilities for baby or small kids, so we had no baby cot for first night of our stay because they have not enough store. Moreover, we... More 

Helpful?
Thank Bee H
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear guests Thank you for taking your precious time to give us your valuable feedback . It gives us great pleasure to read that you were generally pleased with your overall stay experience in particular our staff services. For which we will share your compliments with the team and we are confident that the team will be further inspire to... More 

Puchong, Selangor, Malaysia
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 February 2016

My room was overlooking the park behind the hotel hence the autumn view was spectacular. The rainwater shower was helpful in freshening up after work and gym. I enjoyed jogging to the nearby seafront park too. Halal food nearby as well if you are concerned.

Helpful?
Thank Mohd R
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Mohd R, Thank you for taking your precious time to give us your feedback. It give us great pleasure that your overall stay experience in particular you have enjoyed the park view from your room and the rain shower in the room. We are also delighted to share with you the rooms located on upper floors are our... More 

Melaka, Malaysia
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 February 2016 via mobile

Pan Pacific is a good choice when coming to xiamen - competent staff, nice facilities, good location in the expat area of Xiamen within walking distance to many western restaurants, bars and coffee shops. The hotel has one of the best steak restaurants in Xiamen, I find (having lived in the city for some time). Breakfast was slightly disappointing -... More 

Helpful?
Thank chrisskou
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Chrisskou, Thank you for taking your precious time to give us your valuable feedback. It gives us great pleasure to read that you were generally pleased with your overall stay experience in particular with our staff performances, hotel’s facilities and our location. We are also pleased to know you had an enjoyable meal at our steak restaurant –... More 

Perth
2 reviews
Reviewed 21 January 2016

I never been to a hotel with such excellent service. Offer a very good room for my family and I. Our relatives over in Xiamen was wow by their service given and the hospitality that was shown. it is definitely a Excellent deal and wonderful Stay last year! You just have to go there and experience their wonderful service.

Helpful?
Thank Michelle Chee K... C
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Ms. Michelle Chee K C, Thank you for taking your precious time to give us your compliments. It gives us great pleasure to read that you were pleased with your overall stay experience in particular our team’s services. For which we will share your compliments with the team and we are confident that they will further inspire them and... More 

Singapore, Singapore
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 14 January 2016

Pan Pacific Xiamen is ideally located for tourist visiting Xiamen. This property is approximately 15 minutes to Zhongshan Road and Xiamen Ferry terminal to Gulangyu Island. Not forgetting the close proximity to Xiamen University and Nanpu Tuo Temple. The accommodation, amenities & facilities are in good shape. The accommodation comes with a built in bathtub & the awesome rain shower!... More 

Helpful?
Thank pisces1988
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear guests, Thank you for taking your precious time to give us your nice and encouraging feedbacks for us. It gives us great pleasure to read that you were pleased with your overall stay experience. For which we will share your compliments with the team and we are confident that the team will further inspire to even higher level of... More 

Xiamen
1 review
Reviewed 13 January 2016

Fantastic hotel, very helpful staff and the service on the club floor is outstanding. These people go the extra mile to make sure your stay is enjoyable. I would highly recommend this hotel to anyone staying in Xiamen.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank kevinrichards2016
PPXMNGRO, Guest Relations Manager at Pan Pacific Xiamen, responded to this review

Dear Mr. Kelvin Richard, Thank you for taking your precious time to give us your positive comments. It gives us great pleasure to read that you were pleased with your overall stay experience in particular our services. For which we will share your compliments with the team and we are confident the team will further inspired to improve the level... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy a five-star luxury hotel and serviced suites experience in Xiamen Indulge in modern luxury in the heart of Xiamen's financial and entertainment district at Pan Pacific Xiamen. Located within a short five-minute walk to Xiamen-Gulang Island Ferry Terminal, 20 minutes away from the international airport and within walking distance from the city's major attractions, our hotel is your gateway to a myriad of enriching experiences amidst the alluring old-world charm of China. At 29 storeys high, our modern hotel affords stunning views of Xiamen's spectacular coastline. The 354 artistically decorated rooms and fully equipped serviced suites and apartments are equipped with thoughtful lighting effects to create a relaxing retreat. Offering well-appointed wellness and meeting facilities and a wide array of superior epicurean options, Pan Pacific Xiamen provides the perfect base for both the discerning business and leisure travellers. ... more   less 

Additional Information about Pan Pacific Xiamen

Address: No.19 Hubin North Road, Xiamen 361012, China
Region: China > Fujian > Xiamen
Price Range: $114 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pan Pacific Xiamen 5*
Number of rooms: 354
Reservation Options:
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Also Known As:
Pan Pacific Xiamen Hotel Xiamen
Xiamen Pan Pacific
Sofitel Xiamen
Xiamen Sofitel
Hotel Style:
#2 Business Hotel in Xiamen
#3 Spa Hotel in Xiamen
#4 Romantic Hotel in Xiamen
#4 Luxury Hotel in Xiamen
#7 Best Value Hotel in Xiamen
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Questions & Answers

Here's what travellers have asked, with answers from Pan Pacific Xiamen staff and other travellers.
3 questions
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Redwood City, California
Little Rock, Arkansas
over a year ago

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Questions? Get answers from Pan Pacific Xiamen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor as possible, no. 11,12, 13, 02 every floor have excellent view.”
 of 5 bubbles T7379ZNpeterl, 8 Nov 2016 | Read review
“Pick a room on the club floor if you can swing the extra expense.”
 of 5 bubbles davidsV298RZ, 29 Sep 2016 | Read review
“View of the lake”
 of 5 bubbles 737ChrisD737, 24 Sep 2016 | Read review
“Middle Level is not very good view, higher level may has good view.”
 of 5 bubbles yautumn, 20 Apr 2016 | Read review
“You can choose between dark or light furniture rooms. Light furniture is nicer (my taste)”
 of 5 bubbles Justafinger, 5 Mar 2016 | Read review
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