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Sheraton Xiamen Hotel

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Sheraton Xiamen Hotel
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640 Reviews from our TripAdvisor Community

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Showing 152: English reviews
Penrith, Australia
Level Contributor
633 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 178 helpful votes
Reviewed 2 days ago NEW

I normally stay In Marco Polo but as it was fully booked chose the Sheraton. It was fantastic. Great staff, very comfortable rooms, great choice for breakfast. No faults. I in fact left a gift in the hotel car and after leaving realised. They held for a colleague to pick up which was much appreciated. Great hotel

Helpful?
Thank Chris C
Kingston-upon-Hull, United Kingdom
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 1 week ago NEW

The hotel has great facilities and after arriving from a different area of china after a horrible night stay in an awful chain this hotel was well welcomed. The rooms were very good size and en suite , food choices were the best so far on my trip. Great hotel and will be using again.

Helpful?
Thank Debbie H
Munich, Germany
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 2 weeks ago

The Sheraton brand used to imply quality, style, comfort and good food/drinks. The last few stays at Sheratons have left me convinced that the owners don't care about this brand anymore. The Sheraton Xiamen is a case in point. The decor, flooring, upholstery is outdated. The hotel feels dark inside. The rooms have no redeeming qualities. The breakfast buffet is... More 

Helpful?
Thank ADDHongKong
Lydia L, Online Sales at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We regret that your experience was unpleasant during the stay. Please accept our apologizes on any inconveniences causes we had brought to you. The problem you mentioned had been reflected to our hotel management team. In fact, we would like to contact you in order to learn... More 

San Ramon, California
Level Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 29 October 2016 via mobile

Hotel is comfortable but in need of better management and care for the details. Food quality at the dinner buffet is not worthy of a Sheraton. The toilet in my room had a leaky valve and the toilet bowl kept running all night. Management needs to do a complete review of the food service and room maintenance.

Helpful?
Thank dlim38
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 September 2016

I stayed here for three days last week on business, my second time staying here. There is lots do do around this area ie: large mall a couple blocks away. The staff was very friendly and rooms were clean, they use dark wood though so it kind of makes the room feel smaller. One concern I had was glass over... More 

Helpful?
Thank Billpnh
Lydia L, Online Sale at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We will work hard to make sure we maintain the same level of service in the hotel. Also, the problem you mentioned had been reflected to our related department. We will continue to improve the facitilies. Again, thanks for your... More 

Chicago, Illinois
Level Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 September 2016 via mobile

This is not a hotel I would recommend. The rooms were old and dark with a musky smell. Spots in carpet and the shower was not great and had a weak water flow. The gym was okay, suitable for a workout. I had breakfast included in my room, but if you don't it is 200rmb. Not worth it at all.... More 

Helpful?
Thank williamstony23
Lydia L, Online Sales at Sheraton Xiamen Hotel, responded to this review

Thank you for choosing to stay at Sheraton Xiamen Hotel. We regret that your experience was unpleasant during the stay. Please accept our apologizes on any inconveniences causes we had brought to you. The problem you mentioned had been reflected to our related department. In fact, we would like to contact you in order to learn more specifically about your... More 

Hong Kong
Level Contributor
100 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 19 September 2016 via mobile

We stayed one night at the hotel. The check-in process at the Executive floor was quick and efficient. The hotel room was clean but was dated. We had breakfast at the Waves Pan Asian with lots of varieties of food. We also had dinner at the Prince restaurant and the food was very tasty. We had massage treatment at the... More 

Helpful?
Thank RonnieHongKong
Lydia L, Online Sales at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. At the mean time, we apologize that your stay at club lounge did not meet expectations. We appreciate... More 

Kuala Lumpur, Malaysia
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 September 2016

Front desk and housekeeping staffs were helpful, courteous and friendly. Hotel located at a place where food and shops are conveniently accessible. SM mall is only 10 minutes' walk away. Room was also clean and tidy. I will definite return.

Helpful?
Thank Ian L
Lydia L, Online Sales at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your... More 

Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2016

Located in central area close to a lot of attractions, quietly tucked in a by lane yet close to facilities. Large rooms with quality linen, bath facilities and toiletries of good quality.Great place to stay

Helpful?
Thank srinivas v
Lydia L, Online Sales at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. More 

Barcelona, Spain
Level Contributor
57 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 July 2016 via mobile

The hotel is located in the centre of Xiamen, close by to many restaurants and a big mall just at 10 minutes walk. The staff is really helpful although sometimes it was a challenge to communicate in English. The installations are very good, with spacious and comfortable rooms and the breakfast is really good. 5 stars to this hotel!!!

Helpful?
Thank J0nathanGarcia
Lydia L, Online Sales at Sheraton Xiamen Hotel, responded to this review

Dear Valued Guest, Thank you for choosing to stay at Sheraton Xiamen Hotel. We appreciate your positive comments very much. We are delighted to know that you have a pleasant trip during your stay. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Again, thanks for your... More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about Sheraton Xiamen Hotel

Address: No.386-1 Jiahe Road, Siming District, Xiamen 361009, China (Formerly Hanggang (Xiamen) Sheraton Hotel)
Region: China > Fujian > Xiamen > New Downtown , Siming District
Price Range: $133 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sheraton Xiamen Hotel 4.5*
Number of rooms: 360
Reservation Options:
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Also Known As:
Sheraton Xiamen
Xiamen Sheraton
Hotel Style:
#11 Spa Hotel in Xiamen
#12 Business Hotel in Xiamen
#16 Luxury Hotel in Xiamen
#21 Best Value Hotel in Xiamen
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Xiamen Hotel staff and other travellers.
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Questions? Get answers from Sheraton Xiamen Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“always ask for an upgrade :)”
 of 5 bubbles 567IanL, 1 Sep 2016 | Read review
“always choose a nonsmoking room if you are a non smoker otherwise you will get a room that smells like cigarettes”
 of 5 bubbles casabonita10, 4 Jun 2016 | Read review
“The rooms facing garden around back, you can see the sunset.”
 of 5 bubbles grace2011, 28 Jan 2016 | Read review
“Almost all the rooms are spacious; but choose higher floors for the views and silence”
 of 5 bubbles Suparno67, 11 Aug 2015 | Read review
“Pay for the member access services. You will not regret it!”
 of 5 bubbles NitinGupta147, 19 Jul 2015 | Read review
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